Spent an hour completing their online quote form (every piece of equipment had to be entered individually, unlike all the other insurers). Got to the last part and it just said 'Unfortunately we're... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Spent an hour completing their online quote form (every piece of equipment had to be entered individually, unlike all the other insurers). Got to the last part and it just said 'Unfortunately we're... Mehr ansehen
Unternehmen hat geantwortet
The wife slipped and her Canon R7 ended up in a rock pool, not for very long but long enough. Once we had the quote as unrepairable , Sharon arranged for a replacement to be delivered in just over 48... Mehr ansehen
Unternehmen hat geantwortet
Avoid Photo Guard at all costs. Since 2021, they have refused to pay my claim after I was robbed at knifepoint — police confirmed the incident. They invented a trivial excuse, demanding a bank card I... Mehr ansehen
Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’... Mehr ansehen
Providing insurance for the UK's photographers for over 20 years
GL1 1UB, Gloucester, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great company to have insurance with I'd an unfortunate accident with my gear and the policy did exactly what it said it would plus it was an easy process a little time passes but that's quotes and so on nothing photoguard can do anything about. Will.i use them again sure I would peace of mind is key.
Really easy to find the insurance required. Entered the equipment needing to be insured and the quote very reasonable.
A good no sales pitch conversation when I rang up
Exceptionally quick to set up online unlike some of the competitors who require phone calls etc.
Good pricing - not unduly expensive but peace of mind
Great customer service, answered any questions and explained everything really well. Friendly and efficient staff.
Photoguard are genuinely interested in their customers. They were able to give good advice and saved me a claim.
The worst company to insure your photography gears, my claim has taken far too long. This company is worse than the thieves that might rob your equipment in the first place. I’ve experienced more trauma while dealing with them that the robbery itself. Photoguard will happily take your money but have no doubt they will do ANYTHING and EVERYTHING to get out of paying out a claim. Basically, I’m a portrait&street photographer and I was attacked in the street on June, 1st. Unfortunately, my backpack including all my camera equipments were stolen. The incident was so shocking moment for me as I never experienced anything like that before. I reported it to the police, have gone through counselling sessions and still have not fully recovered. Photogouard has been a nightmare to deal with. They keep delaying processing the claim by asking irrelevant questions and requesting irrelevant documents. It’s been over 11 weeks now and I’m still waiting, this is absolutely nonsense and totally unacceptable.
Based on my experience with this company I ask you not to insure your gears with them as they have been awful for theft as is in my case and why I have given this review. Just read through the reviews here, so many of those 5-star reviews have nothing to do with a claim, I regret that I never read their reviews before I took on the policy. They’ve put me in a terrible situation that has hugely damaged my business and my personal life. Do they care at all, absolutely not. So if you care about your business, your gears and your personal life I’d definitely recommend another company.
Great company. Very helpful if you have any questions about your policy and no issues when making a claim.
Excellent customer service & range of financial products. No fuss, competitive & competent !
Took a little time to answer my query regarding updating my policy, otherwise fine.
Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’t find described thieves in surrounding area. I am so grateful for whole photoguard team for efficiently sorting my claim. I would highly recommend photoguard to anyone who is in two minds about buying 📸 📷 insurance.
I unfortunately had all my camera gear stolen from my car on a Saturday, got a callback to fill out claim form on the Monday and had replacement equipment in my hands by the Friday. Really impressed by the speed in which my claim was handled.
Very efficient process with my claim for a lens repair. The repair was then delayed due to higher complexity than expected. I had to hire replacement lens to cover some upcoming work. Additional payments approved by PhotoGuard rapidly.

Antwort von photoGuard
I cancelled my policy on the Phone and was told that my that my payment would be refunded to my account so far this has not happened I would like to know why ??

Antwort von photoGuard
An insurance company is only as good as there ability to settle claims.
So far so good.

Antwort von photoGuard
Easy to use site and efficient service. Quite expensive and several conditions attached.
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