photoGuard Bewertungen 

568
TrustScore 4 von 5

3.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Spent an hour completing their online quote form (every piece of equipment had to be entered individually, unlike all the other insurers). Got to the last part and it just said 'Unfortunately we're... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The wife slipped and her Canon R7 ended up in a rock pool, not for very long but long enough. Once we had the quote as unrepairable , Sharon arranged for a replacement to be delivered in just over 48... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Avoid Photo Guard at all costs. Since 2021, they have refused to pay my claim after I was robbed at knifepoint — police confirmed the incident. They invented a trivial excuse, demanding a bank card I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’... Mehr ansehen

Unternehmensdetails

  1. Versicherungsmakler

Informationen, die aus verschiedenen externen Quellen stammen

Providing insurance for the UK's photographers for over 20 years


Kontaktinformationen

3.8

Gut

TrustScore 4 von 5

568 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.8

Alle Bewertungen

(568)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great company to have insurance with…

Great company to have insurance with I'd an unfortunate accident with my gear and the policy did exactly what it said it would plus it was an easy process a little time passes but that's quotes and so on nothing photoguard can do anything about. Will.i use them again sure I would peace of mind is key.

7. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy to insure

Really easy to find the insurance required. Entered the equipment needing to be insured and the quote very reasonable.

19. August 2023
Bewertet mit 1 von 5 Sternen

My claim has taken far too long, absolutely disappointing

The worst company to insure your photography gears, my claim has taken far too long. This company is worse than the thieves that might rob your equipment in the first place. I’ve experienced more trauma while dealing with them that the robbery itself. Photoguard will happily take your money but have no doubt they will do ANYTHING and EVERYTHING to get out of paying out a claim. Basically, I’m a portrait&street photographer and I was attacked in the street on June, 1st. Unfortunately, my backpack including all my camera equipments were stolen. The incident was so shocking moment for me as I never experienced anything like that before. I reported it to the police, have gone through counselling sessions and still have not fully recovered. Photogouard has been a nightmare to deal with. They keep delaying processing the claim by asking irrelevant questions and requesting irrelevant documents. It’s been over 11 weeks now and I’m still waiting, this is absolutely nonsense and totally unacceptable.

Based on my experience with this company I ask you not to insure your gears with them as they have been awful for theft as is in my case and why I have given this review. Just read through the reviews here, so many of those 5-star reviews have nothing to do with a claim, I regret that I never read their reviews before I took on the policy. They’ve put me in a terrible situation that has hugely damaged my business and my personal life. Do they care at all, absolutely not. So if you care about your business, your gears and your personal life I’d definitely recommend another company.

1. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Photoguard/Guardclaims these guys have…

Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’t find described thieves in surrounding area. I am so grateful for whole photoguard team for efficiently sorting my claim. I would highly recommend photoguard to anyone who is in two minds about buying 📸 📷 insurance.

7. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Replaced in under a week

I unfortunately had all my camera gear stolen from my car on a Saturday, got a callback to fill out claim form on the Monday and had replacement equipment in my hands by the Friday. Really impressed by the speed in which my claim was handled.

5. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very efficient process with my claim…

Very efficient process with my claim for a lens repair. The repair was then delayed due to higher complexity than expected. I had to hire replacement lens to cover some upcoming work. Additional payments approved by PhotoGuard rapidly.

21. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great people

Had an issue, now resolved. People are brilliant once you speak to one :)

7. Juni 2023
photoGuard-Logo

Antwort von photoGuard

Hi Stuart

Sorry to hear that you appear to have been having a challenge cancelling your photoGuard policy.

Looking at your records we don't have reference to an email requesting cancellation but we are happy to get that worked through for you and a member of the team will call you on the number we have on file this afternoon.

We will be able to cancel that back to renewal as part of the 14 day cooling off period.

Thanks

The photoGuard Team

Bewertet mit 1 von 5 Sternen

I cancelled my policy on the Phone and…

I cancelled my policy on the Phone and was told that my that my payment would be refunded to my account so far this has not happened I would like to know why ??

27. Mai 2023
photoGuard-Logo

Antwort von photoGuard

Hi Dennis

Sorry to hear that there has been a delay on your refund. The team have issued it in the system so are chasing it through to determine where it has been held up.

Could you let us know whether you contacted the team directly to check on the progress of your refund when you realised it hadn't reached you or whether you only did this via Trustpilot?

If you have contacted the team then please let us know and we can find out how this might have been held up as it should have been sent straight away.

Thanks

The photoGuard Team

Bewertet mit 3 von 5 Sternen

An insurance company is only as good as…

An insurance company is only as good as there ability to settle claims.
So far so good.

1. Juni 2023
photoGuard-Logo

Antwort von photoGuard

Hi Keith

Thanks for taking the time to leave a review. Is there anything we could have done as part of the service you have received so far to move this one up further?

Hopefully you'll never have to make a claim but if you do then we will be ready and waiting to support you through the process.

Thanks

The photoGuard Team

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