Philips Bewertungen 

I want a proper written shaver manual not unintelligible pretty pictures. Apparently Philips don't produce them, but they do as i found one on line . Website unhelpful, chat interaction slow and totally lacking any empathy. Response from Philips, that's all marketing provide. Why if it is available I am told it isn't
I've bought the product I just want to find out how to use it. It looks like I'm going to have to print it off myself what an effort and totally not necessary with decent customer support from Philips.

Not even worth one star... disgraceful service... how does this company even stay in existence... 8 phone calls later zero result... absolutely appalling

Absolute nightmare, I have a ticket logged (629339) for over a month now. Only way to contact is via the form or whatsapp. I chase every day and keep being told to wait two days, people you speak to have no remorse or empathy. Everything is dealt with another team who don't respond. I've essentially lost money because of Philips and their poor support. So much time wasted, no much frustration. AVOID AVOID AVOID!

Never, ever, buy from philips.
For a tech company nothing ever works!
Tried to buy and item online store: failed
Tried again: failed again
Went to customer services who advised that no order was placed on their system but they can put one through pver the phone. I declined. Luckily as both orders then charged my card. Gpt an email a week later to confirm one of the orders, by this point I'd been chasing up eith customer services about charges without any orders. Then i requested a refund and returned the item. A month later, still no refund, and unable to get in touch with customer services!

Coffee machine went faulty after nine months old Phillips sent out there courier to take it to there repair centre machine came back after a week with a note inside the box saying “wouldn’t repair machine as damaged in transit so warranty invalid ”went back to Phillips they just washed there hands of it even though there courier damaged my £400 machines they still refused to repair it awful customer service from a trusted brand like Phillips
What has happened to this company there reviews are appalling there bad reviews just go on and on
I’ll never buy Phillips again

I have been a Philips customer for decades and their products have always been reliable and high quality. I always looked for Philips first. But I have now owned two of their sonicare toothbrushes and they are designed with obsolescence in mind - the first damaged the flimsy bayonet fitting for the heads, and the second stopped charging, both within two years, I wanted to email to give my feedback that making one rubbish product impacts perceptions of the brand, but there is no email. I tried the online chat where I was accused of not taking care of my products (based on no evidence). So I don’t know what is happening to Philips, but it is not good. Poor quality products and poor customer service hasn’t been my previous experience but it is now.

I bought a steam iron a month ago,only to find our whilst starting to iron,that it was spitting out rust stains on my ironing board & my clothes,awful product...would strongerly advice only one thinking about buying one,Don't ...
Model no.DST2020/80/BC...
Terrible,got a refund at Currys,showedthe guy my photo of the stained ironing board of rust !-he said he'd never seen something like this,from a month old Iron....

Disappointing customer service from a brand I have trusted for years.
I have been a loyal Philips customer for many years and was disappointed by how my complaint was handled.
My Philips trimmer developed a fault only around six months after the warranty expired. When I first contacted Philips, the customer service adviser was in the process of arranging a replacement but then stopped after noticing the warranty had just expired.
I explained that when I bought the trimmer from Boots I was verbally told it had a three-year warranty, and I still have my original purchase receipt. Although I appreciate that I cannot prove the conversation, I genuinely relied on the information I was given.
I repeatedly asked Philips to consider a one-time goodwill replacement because the product was only a few months out of warranty and I have been a loyal customer. Unfortunately, my request was refused, and the only resolution offered was a 40% discount voucher. My complaint was then closed with no further escalation available.
I understand companies have warranty policies, but I was disappointed that no flexibility or goodwill was shown despite the circumstances. I expected better customer service from a company with Philips' reputation.
I hope Philips will review how cases like this are handled in the future.

Customer care cannot speak English and have no idea what they're talking about. Three calls three different answers. Eventually agreed an out of warranty repair with a DPD pick up. Five days later my £600 Philips Steam Generator Iron was returned with a curt note saying "we do not repair items purchased overseas". We had bought the Iron in Austria where we then lived. Three weeks wasted and no result. Good god Philips, surely you can do better than this shambolic response?

Fix your website. You are philips.
Subscribed 3 times trying to get 15% and thankfully I read the reviews about how bad is the website. Was about to spent £500 on a fan as I assumed philips is a trusted brand. Not happening. Such a brand to have these problems with their software is a disgrace.

I bought a Lumea 9900 IPL laser hair remover in November 2025. In July 2026 it stopped working after very little use. It was over £500 to buy, and has a 5 year warranty so I contacted the customer support via phone. I explained I had tried all the troubleshooting steps but it wasn’t flashing. The woman I spoke to was very friendly and helpful, and explained I would need to send the product to them with all parts & accessories and they would either repair or replace it. I was sent a Royal Mail label and access to a customer service portal to track my warranty claim. It all seemed really good. I packaged it up and posted it a few hours later, and it was delivered to them the next morning (Royal Mail tracking confirmed). A few days later the Philips customer support portal was still showing that they were waiting to receive my Lumea so I used the chat function to check that they had received it, and they confirmed they had received it and thanked me for my patience. A week later it was still showing as waiting to be received on the portal so I used the chat function again, this time they asked me to show proof that I had sent it (despite telling me they had already received it the previous week!). After I chased them, they finally updated the portal to show that it had been received, and they then checked and confirmed it was not working and that a replacement would be sent. I’ve been sent a Royal Mail tracking number for the replacement item. A few days later now and Royal Mail tracking is still showing that Philips haven’t sent it out yet. I suspect I won’t receive my replacement for another week or so at this rate.
They seem to have a good customer service portal, and they have been easy to contact, friendly and helpful. It’s just a very slow process!

My Philips Ambilight TV developed a fault before it was even a year old. Philips arranged for it to be repaired through Equinox, the repair company they appointed. While my TV was with them, Equinox went into administration, leaving my TV stuck with no clear way of getting it back.
What made the situation even worse was Philips' customer service. When I first contacted them to explain that Equinox had gone into administration, I was laughed at by the advisor and told that wasn't true and that my TV would still be repaired. A week later, after I called again, the same advisor suddenly had the information that Equinox had indeed ceased trading—the very information I'd tried to give them the week before.

I have now been without my TV since 19 May 2026. It cost me nearly £1,000, yet Philips cannot tell me when I'll get it back. There is no repair date, no return date, and no meaningful update. My TV is simply sitting with a repair company that is no longer trading.

To add insult to injury, Philips has told me they will not offer any compensation or refund, despite the fact that this situation arose because of the repair company they chose to handle the warranty repair.

The lack of communication, accountability, and customer care has been shocking. Once they've sold you the product, don't expect them to stand behind it if something goes wrong.

Based on my experience, I would strongly recommend looking at other brands with better customer service and aftercare. I wish I had paid more attention to the many one-star reviews before buying, as I certainly wouldn't have chosen Philips. I will not be buying another Philips product again.

Utterly abysmal!

No wonder they haven't claimed this profile.

They don't care.

Ordered 2, received 1.. which was obvious because of the size and weight of package. CS absolutely useless. Only employed to fib customers off. I'm £250 out of pocket and CS says 11 working days to respond. Absolutely shocking service. No one to complain to

I want to say thank you to Marcel and whoever else was involved. I had to take my Philips TV off of the legs that it came with and onto a stand, because of my baby cousin who was staying with me for a few days. I had lost the legs when it was time to put them on and wasn't sure where to buy a replacement or if I should trust the universal ones on Amazon, as people in those reviews said they did not fit. I contacted Philips and told them the situation and that I could not find my receipt, but they simply asked for the model number and serial number and promptly ordered these legs for me & sent it to my house. Thank you for the help and it really saved the day!

Being middle-aged, I assumed Phillips were still a reliable household name. I still like their products *when they work*, but am astounded at how poor their customer services/contact is when there is an issue. Basically, don't know their product and offer no solution, other than "return it to Amazon", case closed.

Suffice to say, I will probably avoid them for any products that could have a technical issue in future. Toasters and kettles should be ok.

I've also just noticed my generous 3-star rating is an outlier, with their rating currently less than half!

I bought a Philips LED 100W LED bulb in November, just 8 months later it's failed. These bulbs are supposed to be a premium product.

I contacted Philips via their business WhatsApp to arrange return, here's the conversation:

"Hello, I have a failed bulb that was purchased on Amazon 17-11-25. How can I return it?

[09:18, 08/07/2026] Philips Lighting: Before we proceed, kindly review our Privacy, Policy and Terms at the following link: link removed

[09:18, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:19, 08/07/2026] Anders: Hi, I have a warranty claim to make, see above.

[09:19, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:20, 08/07/2026] Anders: See above

[09:20, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:22, 08/07/2026] Anders: See above

[09:22, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:23, 08/07/2026] Anders: See above

[09:23, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:28, 08/07/2026] Anders: Won't be buying any Philips products again. A copy of this conversation will be uploaded to forums / review sites so others know what to expect when buying Philips."

Its really not worth a penny. Battery is very weak,heavy for a woman and bigger problem is the floor is stay very wet. Need more than 30 mins to dry up. In a busy household is just imspossible. Im absolutely disappointed. If i still have the box i would return it. I want Philips to rethink the whole mop ,because in that moment i feel scammed.

I always seem to get the same woman answering my call. I have never yet been able to finish a sentence without her talking over me. I dread having to call. My health authority (Lincolnshire), changed from Vivisol (who were excellent), to Philips earlier this year - no doubt due to cost. Hence a vastly reduced standard of care.

I assumed buying directly from Philips would be a more reputable, easier and smoother experience. That was wrong. I suggest anyone interested in Philips items never purchases them through Versuni or Philips Home Appliances. Overall, customer service and aftersales is extremely poor. Promised resolutions and refunds do not get actioned. You're left continuously chasing things up. There is zero generosity or interest at customer retention on their part. They do absolutely nothing to make you feel better as a customer.

I spent over £150 on fans, one was delivered with warped black plastic and scratched. After alerting customer service to this on Live Chat, they considered it a 'minor cosmetic defect' and tried to offer me a 15% voucher off my next purchase? Shocking. After repeated attempts to resolve this without returning the item, I finally had agreed a £10 partial-refund. I provided all requested photographs and serial numbers, and received an email saying the £10 refund had been processed, with payment expected in 5 days. It's now 24 days later and, you guessed it, no refund. I have since emailed Philips Home Appliances four times over the last few weeks and, silence - no reply.

Secondly, I purchased another Pedestal Fan 2000 which worked only on settings 1 and 2 - and when the third speed was selected it just powered off entirely. The front 'PHILIPS' logo was also badly scratched. I purchased this item in the sale at £51. On alerting customer service of the defects, they suggested I could only have it repaired by a technician or return it (as I was within my 30 day refund time). I was surprised that no replacement would be offered at all. The item has since increased in price to over £70, meaning if I was to re-purchase it would cost me £20 more AND I'll have had the hassle of receiving and returning the defective one. I asked if Philips would kindly honour the previous paid price (as it's not my fault at all the item arrived defective) and they rather rudely refused, and kept repeatedly saying "we've told you all we can do" sticking firm with only a repair or return/refund.