Personalised Gifts Engraved 

Really bad experience - ordered engraved carriage clock and received acknowledgement of order. I paid for 24 hour Royal mail on top. No sign of carriage clock, no-one answers their phone, emails or 'live chat'- I cannot even find out if they are ever intending to send it and have no idea how to contact them for a refund! All I wanted was to check with someone if the order was being processed and when I would receive it ...
This is disgusting behaviour - their website claims are blatant lies.

Ordered a personalised photo frame for my anniversary gift but never been delivered. Called up the customer service and has been pushed around asking us to wait for 2 weeks. No products delivered and the company webpage is not existent anymore. Horrible experience

This company lied about delivery and about sending a silver picture frame I had ordered. Avoid at all costs!!

I ordered an engraved hip flask, which failed to turn up. On contacting the company they stated that I had to wait 15 working days before the parcel could be declared lost.
After 15 days (3 weeks real time), it unsurprisingly did not arrive I contacted the company again. They stated that they would post a replacement ASAP. After 2 more weeks of waiting and still no hip flask I contacted the company again, being told that they had not yet dispatched the hip flask as they were waiting for a delivery from the supplier. On hearing this I asked for a full refund. A month later I am still waiting.
A rubbish company that fails to deliver - do not buy anything from this company or their sister company 'Gifts Made Special.co.uk'
The only thing special about this company is that they can hold onto your money after failing to deliver.

I'll be taking this matter to trading standards! They have stolen £100 of my money weeks before my wedding. I ordered engraved pocket watches for my dad and father in law as a thank you for all they have done and I don't believe they were ever sent! I waited and waited and was fobbed off with nonsense excuses and now with two weeks til the day I still have not been refunded or received an item and I have to find replacement gifts on short notice! I'm furious!!!! What a joke of a company! I'll be getting my money back mark my words!

I bought an engraved silver napkin hook for my husband's 70th birthday. I was so disappointed as it did not work. It does not hold any sort of napkin for over five minutes making it useless. I sent it back to be tested and they said there was no problem. I do not agree with that. We even gave it to several friends and they found it useless too. What a birthday gift!

Ordered an engraved mug for my daughters birthday 2 weeks beforehand as they said 3-5 days delivery. After 9 days and 2 unanswered emails, I contacted them to be told the item was out of stock! When were they going to tell me this? To be fair, they then offered to have an alternative sent to me by the next day, but have lost all confidence with them and cancelled as we dont have enough time left if they fail to meet their promise again. Wont use them again.

Ordered a gift as a christening present, had a problem with the personalisation so contacted their customer service. They were fantastic and sorted it out efficiently. You can only realy rate a company when you have a problem and how they deal with it and they were fantastic. Will use them again and recommended them highly.

After ordered a Mr & Mrs mug set they sent a Mrs & Mrs mug set! I checked my browsing history and was definitely on the right page when I ordered the item. They refused to accept it could possibly be their fault and refused to correct the mistake, saying I would have to order another set and pay again....with a 10% discount. Why would I want to give them more money to correct for their mistake?! Disgusting! Do you buy from these people.

I'd left it really late to get engraved glasses for my parents' anniversary so called up to ask if there was any possibility they could be delivered in the same week - they arrived two days later in perfect condition and with time to spare. Great service!

I ordered a personalised bauble a week in advance for a wedding present for friends, it arrived finally after three weeks (and I requested a refund on delivery, note it wasn't offered to me!) I couldn't believe my eyes when I opened the parcel to find two huge spelling mistakes - when I had advised them correctly in an email what was to be typed!! How difficult can it be to copy? Finally over a month after the order was placed I received the correct item. Good customer would have fully refunded me with apologies and complimentary order.

hi
im not happy with the service i have received at all
i ordered 2 engraved cloocks Order Number: MA65HL10010717
Order Date: 30 November 2012 22:26 GMT which was only ment to take 1 week to get deliverd to me so on friday 7th december when i still not received them i called to find out when they would be deliverd has i needed them for a wedding on saturday 8th december if i new they would take longer then a week i would not of ordered them anyway i was told they have been sent out on friday 7th december and i would recive them on monday 10th december but guess what im still waiting its been nearly 2 weeks now its unbeliveable so you are very lucky im giving you 2 stars
yours sincerly
joanne hagger

My goods did not arrive when they were supposed to and no one responded to my e-mails until after the 5th e-mail, then went on to tell me I will receive my goods on Thursday a week late, this is not acceptable as I was told in an original e-mail they were being dispatched last week and I should of received them on the Friday I have asked for a full refund, as the items were needed for a christening which has now happened

In spite of some complicated asks ('I'll pick it up'; 'Please post it') the half pint Sheffield made pewter tankard arrived safely and engraved correctly to its new owner, Max aged 9 weeks, which has much delighted his parents, brother (who has one too) and grand parents. Many thanks for all your help in this matter.

I ordered a gift for after my stepson graduation to make sure I had the correct degree on the tankard. The trouble started when TWO gifts with identical inscriptions showed up. I apparently ordered the same thing twice and have obviously paid twice for it. They say I ordered it twice but I only had one confirmation of the order, it had concecutive order numbers. I only wanted one I have ended up with two and paid twice. Not very happy and unlikely to use again.

I ordered an engraved certificate holder box for my daughter's graduation on the 22nd November. I ordered the item on the 11th but it still hasn't arrived so I phoned the sales department who assured me they would look into it and ring me back.

No-one has rung me back so I still haven't a clue where the gift is or when it will turn up.
And obviously I wont be able to give it to my daughter on her graduation day.

Very disappointed, if there was a problem they had my contact details so they could have at least told me there was a problem.

No doubt will have to keep chasing them for an answer and I wont be using them again

I purchased this glass tankard on behalf of my sons for their dad's 60th birthday - we are all very pleased with the tankard - my only negative is that I ordered on-line on Thursday but didn't receive till the following Tuesday and it was his birthday on Monday.

Goods did not turn up in time for my sons 18th. Polite customer service but no apology offered. Was told it would turn up the day after his birthday. It didnt. It arrived the following day in a nice presentation box that wasnt deep enough for the tankard causing the lid not to fit. The tankard was a nice design but the workmanship around the handle area was poor. Not very satisfactory and will not be using this site again.

A great website to order personalised gifts.

Website is easy to use and odering is a breeze.

The item arrived within 5 working days of ordering it and was beautifully made and engraving added that personal touch.

I would highly recommend this site.

Amazing gift, bride said it was the best gift EVER! Quick delivery and well packaged, would highly recommend.