Pandawill Bewertungen 

Its SO unfair that only those who have problems are motivated to rate this site!!

I purchased the following : in 2012 Ainol Hero tablet, Awesome, price, value, Delivery terms and charger/socket.

Then my friend purchased (he is much into it) Lenovo p780 4000 mah battery and he was Really happy...

My friend is now purchasing an item or two..

We are from EGYPT a country with horrible customs but still it worked smooth and fun.


I recommend Pandawill ANY day.
Thier return policy is not bad.... at the end you buy ultra cheap phones.. There IS a risk minor problems might happen!!! in lets say 2-4% of cases and they will offer you a return the phone back policy and they will handle it repair it or change it idc....
Please people be rational.
I`m in australia now and i intend to buy from them once again.
such a trustworthy company... PLEASE bear in mind some of the phones they offer are of low quality /price!! you should buy a 100$ phone that is STUFFED with options and complain about the quality..

I`m a production engineer and i know what i`m talking about. Iphones are 1100$ + go buy them for 5x the value of a good lenovo/ZTE/Huwei phone and stop complaining.

no te dicen si tienen en stock y hacen que les compres articulos para luego decir que no hay stock y tener que esperarte hasta mas de un mes en que se enviado tu articulo

I receive my product on time, and everything its ok.

I bought Android TV Stick. It full of bad experiance with me. It was not working and there was a parts also not include as per describe. I complaint they offer me discount on next purchase. but it was full of money lost.

they are too quick to take your money, i pre ordered a phone from them two months ago they took the money straight away, the phone was due middle of march this got moved back to the end of march, fair enough but they failed to tell me. had to find out myself by checking my order now it's been put back to middle of may. they have offered me a cheaper phone with free extras but they won't give me my money back or let me take another slightly more expensive phone that is worth less than the phone they offered with the extras that are no good to me. buyer beware!!! wish i looked more into them and found this site before. shall stick with Dino direct from now on.

They sell what they don't have. Bought a smartphone and paid for FedEx shipping. After 3 days of no action from them I emailed to ask what's going on?
Was told the phone wasn't in stock but will be sent in 2 weeks or so!
Took them 2 weeks to refund money.

Avoid!

On they website, they say, they will ship your items in 3-4 workdays. After I payed, they shipped my order after 1 month! it was not one preorder stuff.
Finally it arrived, but it took 60DAYS!!
When i asked, they were keep telling it is on its way, but they didn't even shipped it.
When you want to ask something from them, then you will never get a strait answer!
Liars!

And I can't trust them. If i get some problem with my tablet, there is no guarantee to get back my device after I sent it to them for repair.

And they're reward point system is fake! Its not working. When you want to order something, then at the beginning it looks like you will get your discount, but at the end, they charge the full amount of money, with no discount.

They will make a fool of yourself with your own money. They get more orders than they can handle so if you like waiting for 2 months to receive your order go ahead and place it. They dont mind if you're upset or threathen to put a claim with paypal.

All in all I'd avoid this place there is better stores with same price that give you good service and fast delivery.

Until now I have ordered 2 tablets and 1 phone from them,
arrival time took between 3-4 weeks,
everything exactly as described, without any surprises or malfunctions,
packed well.

I will continue to bye from them.

I have only ever had 2 dealings with Pandawill, once for them to send me a free Android TV stick to develop firmware on, and again with an order for a wireless air mouse/keyboard/trackpad combi. The TV stick wasn't dispatched until I'd chased it up with an email, and then it was made out to be MY fault and that I should have emailed them from the moment I ordered! The stick then arrived within a week, but the HDMI connector is faulty! No point returning it, since it was a freebie.
The combi keyboard/mouse unit I ordered is now a PayPal claim. After a 35 days of waiting from when they claim it was shipped, and with no tracking number (due to it being 'free' postage), I contacted them to confirm it had definitely been shipped. The customer service rep told me to wait at least 45 days for the order - which would then mean I would have no chance of dealing with any disputes through PayPal!! Straight away my suspicions were raised, and I went ahead with opening a PayPal dispute. Pandawill haven't so far responded to any messages I sent via the Resolution Centre, so I guess I was right to be concerned for my order.
I have used other online China sellers, and had better results. Pandawill is a company I would not bother with now.

A “customer support” story...

On July the 18th, 2012, I placed an order (number 100361948) with Pandawill. The order contained only one item, a 7 inch tablet. This was not the first tablet I had purchased from them, as there had been several other purchases before this one, out of which came more sad stories (in brief: there has been a bad pixel in one of the other tablets and another tablet was behaving like crazy before it eventually died -> Pandawill customer support offered me a generous 2USD coupon for the dead pixel and refunded 50% of the price for the second one as it was out of production and could not be repaired!). OK, there have also been good, fully working devices that arrived in a perfect condition in the rest of the purchases.

A month later, on August the 19th, 2012, I received the specific order in a package that had been slightly damaged, probably in the mail. When I opened it, I found out that my new tablet had arrived with a cracked touchscreen! I thought that it was damaged in the mail along with the packaging! I have immediately sent pandawill (their so called “customer service”) an email, told them about the problem and they asked for a picture to verify it. I did then send them a picture and on August the 21st, I received a reply in which I was offered a selection of the following:
1. Accept a 3.00 USD compensation
2. Accept that a new touchscreen was sent out to me (free shipping)
3. Send the unit back to them, but pay for the shipping myself

I ignored the first option after having considered it a bad joke and since I am an IT specialist, I chose to go with the second option of accepting a replacement touchscreen to be sent to me. I have replaced LCDs, mainboards, touchscreens etc several times in the past and thought that I would have no problem replacing this one. To be on the safe side though, I did ask for disassembling and installation instructions when I informed them of my decision.

In reply to that, I received a very confusing message from another Pandawill representative, who wanted to know what happened and promised to reply to me, after they knew all the details. Some explaining later, I was promised by the new representative to be sent a replacement touchscreen. This took place on the 23rd of August and until then I had NOT been told (not even once) that by accepting the replacement touchscreen, I was voiding my device’s guarantee...

After SEVERAL emails sent back and forth, after several excuses they came up with (we don't have it in stock these days, we are on holiday, we will ship it out as soon as possible, etc) they finally did ship a replacement touchscreen out on October the 11th! Yes, that is right! Action was finally taken a full month and a half after their intention notification to me on the 23rd of August!

After another month of waiting the replacement screen got to me in the mail. This time the packaging was excellent and the screen got to me in one piece - not damaged at all! There was no installation instruction in the box and even though I asked for it several times, I wasn’t sent any in an email, so I decided to look online for a disassembling guide. I wanted to go by the book and make sure I do not damage anything! I did manage to find their own disassembling guide (yes, a video guide that shows how to get the device opened the right way, all made by Pandawill), therefore, I started working on replacing the screen!

I very carefully and with the right tools (remember, I am an IT specialist and have access to all I needed) opened the device, got to the touchscreen, removed it (without breaking it any further, it's still in one piece) and installed the new one! I put the LCD, mainboard, etc back to the device and tested it before I reinstalled the back cover. The tablet was at that time working properly and I was eventually happy! I moved on to the next step of putting the back cover on the device and at last start properly using it, after all the hassle and waiting.

I gently put the back cover on the device, back where it belongs to and turned it over to finally use it! All to my surprise, there was a new crack on the touchscreen, at the EXACT SAME SPOT as the previous one! Not as big of a crack as the previous one, but a crack! I was very disappointed as this... I tried to switch the device on and it wouldn't do that! It wouldn't even turn on! I am confident that I have done everything the way I was supposed to and what a result! The only explanation is that there must be some sort of factory defect on this device that causes all this. It doesn't otherwise make any sense...

At this stage I decided to not open the device again and fiddle about with it. I shouldn't even have to replace the screen myself in the first place! I had paid for a NEW, FULLY WORKING device and I should have been sent one! Not a problematic one that I had to fix myself! What if I didn’t have the technical background to it? I felt so bad for having spent so much time and effort in something I shouldn’t have to do so. I decided to and finally sent Pandawill "customer support" a new message, where I explained what happened. Since then, there has been no real communication between me and Pandawill “customer support” and therefore, no support at all!

In detail, I had to send every message to them 2 or 3 times before I could get a reply from their representative. I was eventually offered a compensation of 8.00 USD in the form of a coupon that I could spend on their online store (as if I am going to buy from them again)! I was even told that now that the device has been dismantled, they cannot send it to the factory for repair. The representative also said that I have voided my guarantee by having opened the device!!! Sorry Pandawill, but I am not familiar with any magical ways of replacing a touchscreen without opening the device first!!! When I asked for instructions, maybe you should have sent me the right spell for the touchscreen replacement! Maybe you should have told me that I would be voiding my guarantee by not using your secretly kept magical spell!!!

I considered the 8.00 USD compensation to be once again a bad joke and of course did not accept it! Instead, I asked for a new, fully working device to be sent to me. That is what I had paid for in the first place! This time I also accepted to pay the shipping for the bad device to return to them. What I got in return (after asking for a reply several times) is "you have dismantled the device, you are on your own"! I asked SEVERAL times why I was offered this option of the replacement touchscreen and without having been told that it would void my guarantee in the first place and I am getting no response! I have asked for an email address (or email addresses), where I can file in an official complain report and I am getting no response to that too! All I am getting from them is "if you couldn't install the touchscreen you should have asked us" and "the guarantee is available only when the item hasn't been dismantled".

I have finally come to the conclusion that it has been both a waste of money and time dealing with these guys! I have decided that I should spend some more time though and put this bit of text together, upload it where ever I can, so that people are notified and potential buyers know what they might have to deal with if something goes wrong with their order!

In the meantime (between August and now) I have ordered from other online shops and I have had excellent customer support, when that was needed! Guys, just think twice before you proceed with your purchase with these guys. If it all goes well, all went well. If there is a problem, well... ...you should have an idea of what to expect by reading this far!

Last but not least, I have kept all relevant messages and am able to come up with further details of the story. If anyone wants to have a look, please say so...

Nick

Purchased a tablet, no news for days, had to try contact them through online support (was on hold in chat for many hours, nothing) phone (No answer, never) and mail. Finally (after a week)I get an email stating that the item wasn't available in the factory and in the whole china and I had to wait for an indefinite amount of time. I now open a case with paypal (fortunately I used that to pay) and eventually will get my money back (probably will take months) but im without tablet and without money. Nice job pandawill, silly me I trusted you. If you want serious service go to android sale. very serious and honest traders.

I ordered for mobile accessories including cases and cables in bulk. I find them few of them defective and complained them. But no action is taken so far in replacement or either refund. As i was in quick need, i ordered it from ChinaBuye, an other online store. They shipped with free shipping cost and within 15 days got my order and in working condition. Please refund my money pandawill! Dispute process does not seem to have any progress so far!!

Mmm.... I order from Romania (inside EU), so my review applies only to my particular experience. I bought from them in the last 2 years 2 phones, 1 GPS and several small gadgets. They are ok. Right now I have an order on the way (a tablet cover and a solar charger). They are supplying all the products from mainland China, so it takes a lot until the products reach you, but I always was provided with a tracking code of the parcel so I always knew where my package is. Usually, with ordinary post, from China to Romania the shipment takes 2 weeks +/- few days. I was very happy with them, I really don't understand why they have such an awful rating...

Nightmare! They sent me Tablet with screen defects, which should have been easily noticed. They require me to pay for return to China which cost almost as much as Tablet! I paid for tablet 2 months before I recieved it and the firmware is incomplete and thier instructions to fix or update does not work. They will not give me instructions on return....I just bought a $200 paper weight!

i order from them two tablets they send fast ,and they ok
the tablet from onda.

They told me that the Ainol aurora that I've ordered mid-january was out-of-stock three weeks later but it was in stock when I ordered. After that they told me that they have it in stock but needed 1 to 2 weeks to prepare shipping. I've cancelled my order. I had better service with Ownta.com

Sonradan öğrendim ki bir tek benim başıma gelmemiş. Ainol Auroa aldım tam bir ay sonra stoklarda yok stoğa girince yollayacağız diyorlar. Yuh artık! Boşluğuma denk gelse kesinlikle param yanacak paypaldan case açtım da öyle zar zor aldım paramı.


They sold the item. After a month they say we don't have Ainol Aurora! Dude! Why do you sell? Why do you not inform? Or... Do you realize that you don't have the item after 1 month?

Ordered a NOVO 7 over a month ago. Emailed them to check the status and got a reply, "Oh that item is out of stock. We will send it to you when we get it in." Could be six months from now for all i know. Nothing on the website about it being out of stock or when I placed the order. I should have known better when Chase called me to verify the transaction.

They are thieves!!! I ordered a tablet from them and one from their sister company China TenQ in October. I cancelled the Pandawill order on the same day. Pandawill sent a confirmation email and refunded the money to my paypal account. It is now January 2012 and I received an email stating they are about to send me a tablet I cancelled over 2 months ago and are going to charge my paypal account! I had to get with paypal to ensure these crooks could not access my account. This was no mistake. The tablet I had received from China TenQ (that I had not cancelled)quit working after about a week (and 5 short uses.). I had to fight China TenQ through paypal to return it and get a refund which took about 2 months. Now a couple of weeks later their sister company is trying to get the money back out of me? A coincidence? Not likely. These companys are only after one thing. To take your money and give you their junk, even if it's through theft. DO NOT order from them and DO NOT give them any of your information!!! Take it from someone learning the hard way. Buy through a reputable, honest seller...it's worth the few extra dollars to NOT get ripped off!