Owners Direct 

Quick and easy to book pleased with this service

No problems with Owners Direct. They responded very quickly to my request.

Reliable reviews,secure booking and accuracy of property description all very good.

I found this a bit confusing as wasn’t sure who I was emailing etc

Booking canceled after 2 weeks of being booked. Very disappointing and now everything is already fully booked or extremely expensive. Might have to cancel our holidays because of that.
Owners direct have not offered any alternatives as you would expect having made the booking through their portal.

I am not renewing with Owners Direct due to the changes implemented over the last few seasons. I believe they have alienated a large swathe of once loyal subscribers with their avaricious and misleading policies, which have only served to overcomplicate and increase the expense of the booking process for both the owner and the holidaymaker. Additional booking fees for the guest; a payment proxy skimming 4%; delayed receipt of funds and a system skewed for compliant subscribers.

I also agree with another poster that they could be employing people to create fake one liner 5* TrustPilot reviews to improve their terrible rating. Shame on you if that is the case.

Informative clear photos and descriptions, easy to browse through.
Gives details of the vacancies enabling you to plan ahead.
Gives details of the owners I feel this is also very helpful.
Good communications when booking etc.
I have confidence when looking for holiday accommodation and fingers crossed have not yet been disappointed.

Confusing site when booking. They add a booing fee on top of the amount the owner charges. This was news to the property owner I booked with. Amounts they request on emails seem not to add up with other amounts on other emails.

Used them twice. Never again. The owners and their properties are great but this booking service appears dishonest.

Used Owners Direct since 2008 never had any problems with properties book through them, would highly recommend it

Siento decir que mi experiencia ha sido malísima. Tuve un cliente de ellos se fue sin pagar. Owners director no se responsabiliza de nada . al final fui estafada pues tuve un inquilino en mi casa 15 días y no cobre un duro y encima tuve que pagar yo todos los gastos de luz ,gas y agua. Son unos sinvergüenzas

I have used them several times. Booking is easy online and have never had any problems

A waste of time.The dates which were advertised as available were not. Also, when the owner came back he stated that the advertised prices were wrong and were too low. The alternative dates offered and the price were both unacceptable. A waste of time. We went back to our traditional internet supplier and were able to find an alternative at a good price.

Very simple and easy to use. Plenty of choice.

We Run a Family Farm Stay in Warwickshire and have been running now for 10 years, following owners direct changes in terms and conditions we have taken the decision to withdraw our 2 properties from this site.

We used to simply pay an annual fee to list. Part way through Owners Direct started charging our guests a booking fee and offer a book with confidence guarantee which from other reviews on this Site offers little but words.

Owners direct take payment in full or part at the time of booking and withhold this payment for 30 days after the guest has stayed with us, as a small business this significantly impacts on our cash flow, we have honoured all bookings and advise guests to look where possible to book direct credible owners will have a facebook page reviews and will have a landline to talk through any queries before booking.

Owners Direct sadly seem to have lost their way in the holiday service sector, taking money from both the guest and the owner on a false set of guarantees.

I am a holiday rental owner and have been with Ownersdirect for 7 years. They have a new payment scheme with a company called Payoneer (which also have a number of negative reviews against it, do some research on this company also). My settings are set so that I receive 50% of the payment (now) and the other 50% 15 days prior to the guest arriving. However when I accept the booking I am then notified that the 1st payment will arrive 1 week after the guest arrives. This makes no sense whatsoever.

Their customer service is poor and the representative who took my complaint was not even fully aware of how the system works herself and had to double check with other representatives. I shall not be renewing my subscription with OwnersDirect or HomeandAway. I will now be subscribing with Simply Owners.

An easy to use website , the interactive map giving indication of property locations for comparison was a great help.

Great response from the cottage owner but received 3 or 4 emails from the Owners Direct website telling me to book now or lose it, and to click a button pay the full amount.
There is also the booking fee! That is not clearly explained as in WHY do we pay over £117 to book a holiday DIRECTLY with the owner. I understand the owners probably pay to list but don’t know why we pay plus it wasn’t clear how and when to pay.
So, too many replicated emails, should not ask for all the balance before confirmation with the owner ( who only wanted a deposit at this time) and very annoying booking fee.
Other than that, the site is great 👍

Great company, but can be a bit worrying when you have to wait up to 24 hrs for the owner to reply, especially when you have had to leave all your payment details
Then they don't reply and the transaction is cancellef

Great choice and made the whole process quick & efficient