OSIM UK Bewertungen 

251
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The kiosk is located outside Waterstones inside Westfields Shepherds Bush shopping centre and displays quite a few models of their massage chairs and accessories. The staff member, Natalie, talked us... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Wonder customer service and experience with Gareth Lee. Tried many of the massage chairs, end up buying an invisible set. Thank you!!

Bewertet mit 4 von 5 Sternen

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... Mehr ansehen

Unternehmensdetails

  1. Masseur

Vom Unternehmen geschrieben

OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

251 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(251)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Avoid OSIM uLove

OSIM offered a great range of trusted products over the last decade. That was a comment of last decade. These days, it can no longer be rated the same way.

I have my relatives and friends in Singapore and Malaysia who highly recommend this brand to me. I have personally tried the product in Singapore and it was a great experience. However, they are not reliable, at least you have to avoid uLove. Yes, you are right, that is the chair with Andy Lau and JJ Lin in their advert.

This brand has fundamental design and quality control fault. This is the brand I owned since July 2018. I was convinced by the sales guy about the stability of this product. I was told that the OSIM product barely breakdown. Customer who owned OSIM massage chair in average has 10 years without service or maintenance. That is a complete lie at least for uLove in my case.

I paid £4.5K to own the product for 3 years now and it has been breakdown 4 times. Luckily for the first 3 times, it was covered by 2 years warranty which I demanded at the point of purchase. I was then unlucky to have the chair breakdown during Pandemic (the 4th time) and received no service for 9 months. I raised my concern to Singapore Headquarter but getting no response or attention. I understand the circumstance of Pandemic would cause delay of services or repairs; however, what I can’t understand is I have received no response from Singapore Headquarter on my complaints. The pandemic would cause a delay to repair but can’t see that can be a reason for not responding to an overseas customer’s complaint?

Waited for almost 9 months and finally having had to pay a cost to repair last week, I am now waiting for what next issue I will be facing from uLove. I will give myself another 6 months or so for another update to this review.

Long story short, if you are looking for a massage then avoid OSIM. if you are a UK based customer and looking for a massage chair then OSIM is a NO NO. If you are a OSIM supporter and must go for OSIM, then avoid uLove. Believe me or not, after these years of hassles and having to spend £4.5K for a chair that is not working, I have now stopped watching Andy Lau’s movies and stop listening to JJ Lin’s songs. Apparently, that is the one way to ease my pain.

Last but not least, I sincerely urge the Headquarter in Singapore to consider recalling this product due to its unsubstantial, instability and high maintenance cost. And please give more attention to overseas customer support. We don’t get the chair for free.

27. Juni 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

We are deeply sorry about your experience with our after sales support, and once again we appreciate your patience and understanding.
I have instructed our technicians to pay special attention to your chair repair and would give extra protection after the faulty part is replaced.
Can you please contact us at cs@osim.co.uk?
Thank you once again.

Bewertet mit 5 von 5 Sternen

I bought a uCozy 3D Shoulder Massager…

I bought a uCozy 3D Shoulder Massager from Osim and it’s very good. My husband loves it and order two more for our friend.

24. Juni 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Sally
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 4 von 5 Sternen

We were looking into buying a massage…

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible deals. After a discussion we agreed a deal & was sent an email to confirm the deal & a link to raise the order etc... We were very happy with the whole process & am now waiting for delivery.

20. Juni 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Stephen,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

USqueeze 2, small yet powerful!

Because of this covid, I bought a new foot massager, the USqueeze 2.. This small foot massager packs a heavy punch but only pity is that I still prefer the old Osim foot massager as to this. Those were so much more comfortable and felt like real massage. This felt a little painful to me but I couldn't be more please though~ Where can you get a foot massage in times like this!

13. Juni 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Yosha,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

Awesome 3D should massager

I have received a 3D should massager as gift from my son and I must say that I have been so satisfied with the massager that I use it daily both for the should/Neck and upper let,
This is really the best massager that I ever had and strongly recommend it...

2. Juni 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Nicolas,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

Kudos to David H at Osim UK

I have been looking to replace my faulty Osim uPhoria Warm Leg Massager and saw the uSqueez 2 Leg Massager. I have approached David H at Osim for possible repair of my uPhoria and also more details of the uSqueez 2. David was very approachable and he had been of great help in assisting me to choose the uSqueez 2. Very happy with the new massager and also very happy with the customer experience from David.

16. Mai 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Lee,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

Loving our second Osim chair

We had an Osim iMedic chair for 17 years, when we bought it they promised that it would last a good long time, and require little to no maintenance and they weren’t wrong.
We decided to upgrade to uDevine V as we understood the technology had advanced since we bought our chair. The chair arrived a week ago and it lived up to its expectations and beyond. The programs are brilliant, and it was delivered with great care and attention to detail.

10. Mai 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Jih-Wen,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 4 von 5 Sternen

Good customer service

David always reply promptly about any queries I have, and the pre-order deal free gift arrives next day after the deposit is received,I was surprise for the fast delivery. Would be better if they take finance on preorder deal too.

6. Mai 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Joan,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

We will take your advice into consideration,
and improve it over-time;

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

OSIM uSqueez 2 is great!

After a lot of research on the internet on foot and leg massagers, I ended up buying the uSqueez 2. I'm very delighted with the purchase experience and the product. It's a strong massager for my feet and calves that sits well in my living room. I now use it every day :)

David was very helpful with the pre-sales support too and the delivery took roughly a week.

3. Mai 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Dayson,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

I had a very positive experience with…

I had a very positive experience with David, he took the time to explain various purchase options (including trade in) and explained the delivery timescale.

He also offer a free gift and we are now looking forward for the massage chair to arrive in a few weeks.

Overall, a very positive buying experience with David and OSIM U.K..

Update:
The chair is delivered and we have enjoyed it for a week, it is a shame that we are still waiting for the eye massager to enhance the experience.

Thanks,

Gareth

25. April 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Gareth,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

We will take your advice into consideration,
and improve it over-time;

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

High quality product and good customer…

High quality product and good customer service. Lots of modes to download and the chair does give a comfortable and relaxing massage. Highly recommended.

25. April 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Rainie,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

Osim Uk , great service from David Huang .

Had a good contact with David .
Ordered my Osim Ulove2 from Uk .
David is very helpful in answering all my questions.
Now my Osim will be delivered to me tomorrow .
So happy it’s arrived 1 day before my husband birthday.
It’s you still can’t decide to order from Uk .
I would recommend you to do it.
I had a pleasant experience with Osim Uk .
Helped by David Huang .
Told longer because of Covid-19 and Brexit .
But don’t regret ordering from Uk.

20. April 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Grace
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

Efficient customer service

Contacted the customer service via WhatsApp before I placed the order and they were very efficient. Got what I wanted so now am just looking forward to my uSqueez 2!

17. April 2021
Bewertung ohne vorherige Einladung
OSIM UK-Logo

Antwort von OSIM UK

Hi Emily,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Bewertet mit 5 von 5 Sternen

High quality.

Product delivered quickly. High quality product. Would recommend. Very well made and sturdy. Great massager for neck. Would buy again.

15. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good product

Due to the current situation (Covid-19) we cannot to go outdoors very often. However, when I got this back massager, it has made feel relaxed these past days. When my kids take a nap, I use it for around 15 mins and it completely freshen up my energy.

8. April 2021
Bewertung ohne vorherige Einladung

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