Openeir Bewertungen 

I work from home. Moved into new house and needed a fiber line installed.

I was given a 3 week waiting period. Had to work reduced hours and awkwardly juggle working in either a cafe or library.

Technician comes out, tells me a neighbours tree is in the way. Says it's up to me to sort it out. But if I could sort it out quickly, they'd be able to label my call-out as top priority and should be back within 48 hrs to install the line.

I wasted no time getting on to my neighbor, arranging help from a family member to assist me, and we trimmed the tree the same day.

I notified Open Eir immediately and they still scheduled me for another 2.5 week waiting period.

I told them all of this, and they didn't care in the slightest. Had no interest in doing anything.

My house has been left without fiber line for 5.5 weeks.

It should be 3-4 day turn around time max on this sort of thing.

Clearly not employing enough technicians.

How can you give a company ZERO stars? This one that definitely deserves it. Looking at the other reviews they not a trustworthy company. How are they still in business?

Originally had an appointment for Monday the 27th July 2026 between 8 & 1. I gave them 2 weeks notice that I could not do that day. They rescheduled me for the afternoon of today (29th July 2026) On Monday they rescheduled it via text message for between 8 & 1 again. Today, less than 24 hours prior to my appointment I get a call from some poor operator to tell me they have no engineer in the area tomorrow! That must be a lie because they rescheduled me for Tuesday morning of the 30th July 2026. Whomever does the scheduling for the company needs to be sacked pronto. If there are indeed no engineers in the area why book appointments for that day?

The problem with Ireland's privatised industries like this one is there is no concept of customer service. They do not care if you, the customer, is inconvenienced and you have arranged your day around their arriving during a specific window in time. Even if it costs you money they do not care. Why should they, they have a stranglehold on the product and you have to be at their beck & call. The ISP are little better. There is no real competition in the Irish broadband market.

This review is merely pissing against the wind, Opener have not even acknowledged their ownership of the entity I am tilting at their windmill and no one is home to see. Maybe someday this will be useful for someone.

Multiple times my installation has been cancelled or the appointment date has been changed without informing me.

Yesterday, I answered a call from Open eir about a cancellation slot. I spoke to the representative, accepted the earlier appointment, and was delighted that a technician would be coming out today.

Today I waited all day and nobody arrived. When I rang to find out what was happening, I was told that I had never answered yesterday’s phone call. Apparently, the conversation I had with the representative never happened.

It’s quite annoying to be made to feel like you’re imagining things when you know exactly what was agreed. Poor communication, repeated cancellations, and wasted time. Very disappointing service.

I wonder how many other customers experienced a cancellation to a “driver having van trouble”… because it’s happened me twice now. An absolute shocking company to deal with. Makes you make arrangements to be at your home/workplace and then cancel on you last minute. Re-appointment due to their mistake - 10 days later. 🤦🏻‍♂️

Terrible experience. They made me wait for 3 days and my internet is still not installed.

Singlehandedly these people do not know what's happening in your installations and even dropped my call without resolving the installation issues I am experiencing.

They promise you a date for install. You take the day off work to be there then they don’t turn up even though it’s confirmed. When you contact them they say it will be three weeks later before they can do it. Disgraceful customer service.

I've dealt with idiots many a time. But this company is the personification of idiots combined. Second visit to my home today. Technician's haven't a clue what there doing. No Internet within two hours the Technician idiot leaving the house. If your broadband provider is using this company and you have issues with your services. Tell your provider you want to cancel your account . If they are using these clowns.

I am trying to get Fibre connection. Openeir will not respond. Very poor and frustrating customer service

On it goes.... Three weeks after the first complaint one of them finally went out to see the telegraph pole and downed cable last week and agreed with me that it was unsafe and a public hazard.
One week on and.......nothing has been done. I've reported it to the county council as a public hazard. I think they just yawn over this. These cl.owns are beyond belief.

I'm absolutely disgusted with this company. There are wires hanging across my driveway and still nothing done about it. I can't get home heating oil delivered, can't get my skips removed and I can't get the moving van in so that I can move out. Disgraceful. The house will soon be up for sale and viewings will have to see this carry on across the drive way.

Absolutely appalling service from open Air. Im without Internet for 2 months. 4 appointments cancelled or no shows. Confirmed the 5th appointed at 8 am this morning but got a phone call at 9 am to cancel or reschedule. All these days have been taken off work unpaid so at my own cost. Such a pity they do the installations for all the Internet providers as they clearly aren't capable of providing the service and keeping up with the demand. Extremely poor service being provided by this company.

As a company OpenEir are a joke. 2 weeks from January q3th and no Fibre installation.
Text message today to see am i happy with Fibre.
Customer service is appalling

Shambles, disgrace, time wasters, no shows, liars I could go on. like others I've had 4 no shows. The company should be abolished as they are so bad at doing what they should and no one gives a dam. The engineers lie about access to properties they just don't show up. Avoid at any cost if you can but few alternative options.

Don't deal with this company!
I've had two no shows from them after promising me it wouldn't happen again.
Time taken off work waiting around for technicians to call, your appointment time and date is a joke to them, no calls to say they won't be showing up. This farce is going on weeks now and still no instlation of Fibre broadband to date !!!
Don't deal with them!!
Don't waste your time !!

Horrible customer service. Very incompetent. They really don’t know how to speak with customers.
Cancelled broadband installation 3 times.
It’s a complete joke.

scheduling an absolute joke. was offered an early installation and now one showed up on the day. Then they could not fit me in anymore on the original date and then gave me a date 2 weeks later than the original date, they apologized that no one showed up but there's no real customer care as such. you cant offer to install something early and then deliver 2 weeks late that's just nonsense.

Gross incompetence. No show first time and no show second time. Gave me a new date in two weeks time.

Was given a different date for installation by Sky and then open eir. Engineer didn't show up for either. When I phoned sky was told i had to contact Openeir. When he did show up after me phoning again he said he would return following day. No show again despite me waiting all day ( on my birthday to really annoy me). When I rang openeir was told installation rebooked for 12 aug. So no cancellation for today. Rebooked without checking if it suits me.

Second time with these broadband installers. First time I had signed up with eir, this time with sky. They do not know how to manage their appointments. Whatever date you have scheduled a call out, expect them to cancel it on the day and reschedule for the following week. Horrendous service. No point complaining to them as they do not care on the phone. And no point complaining to eir or sky as it is out of their hands. Awful company

Have tried to contact via email several times to help with an issue with no reply. Have also tried to contact on X again nothing. Unfortunately, we need them to set up broadband but they cannot be contacted!