OnlineShoes.com Bewertungen 

I've been trying to get through online or on the phone for a week. Finally realized they are no longer in business. This was a great company to do business with-once upon a time. Now I have a very pricey pair of shoes that are too small and can't find a way to get them returned. Gave up and reported them to my CC company today. I am not alone. The phone queue for the one number that apparently is still in service told me I was 193 in line this afternoon.

I ordered a pair of sandals with attractive price on Black Friday, and the delivery was very fast.

I have been on hold for 50 minutes and have no idea how long it will be until I am helped.

I bought a pair of shoes on line on sale and am trying to replace them with a smaller size. The issue is that I cannot get the sale price back on line. I need to figure out how to get the same price for a smaller size.

I am so frustrated with the poor customer service provided at OnlineShoes.com. I have purchased several times from their site and have been satisfied with the product and promptness of order fulfillment. However, I needed to exchange one purchase because the size charts were not accurate. I did the exchange online and it refunded my original purchase and charged me for a second time for the exchange but did not apply the promotional code I used on the first order. It was 20% off on a $250 purchase so I tried to contact customer service to see if they could make an adjustment but after three attempts to call and hold for 30+ minutes each time plus email with no response, I ultimately paid the higher price and let it go. Today I needed to reach customer service about a recent order and waited for over an hour before I finally reached someone. Although I like many of the brands carried on their sites (shoes.com and onlineshoes.com) I probably will not order from them again because their customer service is so poor. After reading more reviews I can see my experience is typical -- shop at your own risk because they do not offer customer support!"

You can spend extra money for '3 day' shipping but they don't tell you that they have a processing period of 3 to 4 days. Shoes I ordered on the 21st won't be here til the 27th.

Great Deal , I have never seen so many styles and Choices in one place . In fact It literally took my 3 days to go from A to Z on their website . Questions are answered Promptly , Prices are More then Fair , return policies are Excellent , Their Customer Service Is totally Superior ! I have Currently Purchased 3 pairs of Boots , from them , But This is just the start . I will definitely use them again and again and again !

I have made the mistake of ordering from this company too many times and each time I run into the very very poor customer service, swearing to myself I will never again order from them. This time I'm writing it down to remind myself this is the company that never answers the phone should you need to return the product or have customer service for any reason. Don't Go Near them.

I am so happy with online shoes customer service were will trained and very friendly my husbands shoes arrived very fast. I want to order more as soon as possible.

First time buyer which I order a pair of DESERT BOOT from Online shoes they were a little tight. Having a problem getting a LABEL back to return the shoe, I call CUSTOMER SERVICE to have the company to send/ mail me one, still waiting. Just seen someone else review and the same thing happen to them. May need to give away the shoe and move on to a different website that's on point. I'm not one to cry over spill milk and cannot waste my time. There are some (GOOD) website that appreciate NEW CUSTOMER.

I live in France and February 4, 2016 1:59 p.m. I ordered 2 pairs of shoes TSUBO:

1) Men's Tsubo Winslow II Raven/Black US8.5=UK6=EU40 .
2) Men's Tsubo Sigan Dark Chocolate US8.5=UK6=EU40 .

ORDER NO : 3MLJ-xx10607kk-fp144
Seller website : morrisonstbutchers.com.au = onlineshoes
Amount : 307.55 AUD

And I have always received nothing.
onlineshoes not responding to emails

The payment was made by service fristpay (FANGYX FASHION), that does not meet either.
help me.

Sincerely, Gregory Amouyal

I've been trying to return my shoes for 6 months now! Not having a printer I called to request a return label be sent to me via snail mail. I was on hold for 20 minutes before my call was answered. Weeks went by, no label. Then I requested again through "customer service" on line. I only received a label via email. Months went by. I got a roommate. She has a printer. I printed out the label twice since the boxes arrived separately even though it was one order. Before I sent them I thought to check if that was OK. Another 20 minutes on hold. Nope! Good thing I checked. Finally 2 separate and hopefully correct labels have been generated. I have yet to send them and receive my refund. Wish me luck!

After many attempts to resolve the problem with the lost pair of shoes, Online Shoes finally came through. They were very generous with their solution, therefore I felt I needed to give them credit for this. In the past I always had great service and always great products from them. This time the ball was seriously dropped ,but they more than made up for it. Possibly this was a one time incident. Please consider them as a reputable company.

Bought Converse Shearling that's listed On their site and what was delivered was not what is on the converse site. The quality is poor and they look like nothing in the converse store I visited this weekend. Very disappointed because I can't return the shoes like the website suggested since it's only with credit do I get 100% of your money. Wish I could do zero stars.

I have ordered three pair of boots from this company. The first of which was undelivered because a critical error in the address. The second of which I am still trying to exchange after many hours of frustration. The third was defective.They do not care about return business of satisfied customers. Three strikes. . . online ordering is to reduce time and save money. I have had more problems with these two orders than all the rest of my online shopping put together. I should've checked the reviews first. Learn from my mistakes.

I got the shoes I ordered at a good price, but unfortunately they didn't fit. I contacted customer service who never responded to me. This is three weeks ago. They haven't responded.

So I went online to print out a return label which is already annoying since I don't have a printer, and turns out they charge $7.99 to return shoes! Despite the fact that their website prominently says FREE SHIPPING FREE EXCHANGES 365 DAY RETURNS.

You'd think that free shipping in all caps would cover returns. Nope. Can't think of a single reason why I wouldn't use Zappos instead of this company.

I purchased a pair of shoes from this company. Unfortunately they did not fit; so I tried to exchange them via the easy online exchange link. It is truly easy and I was going to take advantage of it once I had some extra time to really look for shoes that would work for my needs. I had a question and I called customer service. The gentleman did answer my question in an expedient fashion. I told him I wanted to exchange the shoes, he said that he could help me. I thought it was great until he started to try to make my exchange on the phone with him even after I said that I wanted more time to look at shoes. In the process of this he said that if I completed the exchange online I would be charged $5.99 for shipping to return the shoes I was exchanging. I was shocked to say the least and very frustrated because that is contrary to what is posted online. He tried to explain that things change frequently on the website and I told him that I was reading it directly from the website and that it said that exchanges were free.... Needless to say I will not be purchasing shoes from here again if there is going to be this kind of confusion and misinformation relayed to customers.

Thought I would save a few bucks and so I ordered a pair of boots from Onlineshoes.com - my first purchase from them. Took almost a full week for my boots to be delivered, then, when I went online to print return form, I discovered that they charge $7.99 for the return. Shame on me for not researching reviews before purchasing from them, and shame on them for not making it clear on their home page that ONLY exchanges are free; yes, you have a year to return, but they don't state that they charge you for that return. Only Zappos and occasionally Amazon for me from now on!!

Every month I get charged over $100 more than I should so I called the company asking why this happens every month and me having to email them to address this. The answer was that these charges are "authorization" charges and they get corrected once the charge goes through. I asked the rep if she can adjust it so that I get charged the correct amount in the first place. She said she could not do it because the billing is "system generated" and that I should not have used a debit card, which the company "advises against". Does this make any sense? I offered my credit card information and the rep told me that it was not guaranteed due to me having previous declined payments. I only had declined payments because I got a new debit card and when I tried calling the company NOBODY ever picked up. I sent them my card info through email and it was confirmed I was all caught up. AFTER I was all caught up I get charged $32.64, $35.00, $87.96. I emailed once again to inquire why I was charged when I was already caught up and no one ever emailed me back and these charges "magically" disappeared. But the thing is, I'm getting charged those 3 amounts instead of the correct amounts every month, and when I offered a credit card they tell me it's not guaranteed, when it was due to their mistakes in the first place. This company is so incompetent and completely shady.

This online company is a disgrace! I ordered Baffin boots for my wife and noticed that they kept stalling to give me a tracking number despite my several calls--- never a straight answer --- horrible customer service. At the day of delivery (7 days after purchase date) the status changed to "canceled/ no longer available" without any explanation or email from them! So they kept me from buying from another place and I missed all presidents day sales. Despite canceling my order due to lack of stock, to date the boot still advertise as available in the website. Be aware and don't buy from this company.

I wondered why the prize was so low. Then i took a closer look on the shoes and found a lot of proofs that they were fake.