We used to love shopping from Ocado. However recently the fresh food and meats come with extremely short use by date, every time. Strawberries - use by next day, fresh chicken 2kg - you have day and... Mehr ansehen
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Das sagen Bewerter
Have basically given up trying to order every time you go to pay items are suddenly not available. Making meals incomplete. Leave it a day same problems might be different items. Shop saies they are i... Mehr ansehen
Unternehmen hat geantwortet
Great selection, orders arrive on time, and there are seldom missing items, but Ocado fall at, literally, the last fence. As friendly and obliging as the delivery people generally are, whoever is p... Mehr ansehen
Unternehmen hat geantwortet
Every driver and delivery person has been exceptionally friendly and helpful. Today, our order was delayed through no fault of the company. An accident on the motorway had meant they were stuck in t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tired of supermarket stress? We're the world's dedicated online supermarket, committed to unbeatable choice, unrivalled service, and reassuringly good value. Enjoy easy grocery deliveries. Contact us: 0345 656 1234, WhatsApp 07458 154 453, ocado@ocado.com. Follow us on all social media channels.
Kontaktinformationen
Ocado Retail Ltd, Apollo Court, 2 Bishop Square, AL10 9NE, Hatfield, Hertfordshire, Vereinigtes Königreich
- 0345 656 1234
- ocado@ocado.com
- www.ocado.com
2.3
Mangelhaft
18'130 Bewertungen
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Hat 95 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Consistently fail to deliver ordered…
Consistently fail to deliver ordered items. Usually they would try to replace, almost never for similar (sour creme for yogurth?). Lately drivers just couldn’t find items in the van so refund done, they do not want to make reorder unless above £40 basic asking you to spend more money again ahead of your usual delivery. Customer service apologetic, cant do anything about it. Probably worth exploring other Delivery services. Nothing premium with Ocado as they like to advertise themselves. Almost never on time, either too early (when I’m not at home yet) or running few hours late, but even past bedtime.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hello Franko, thank you for sharing your feedback with us. We are really sorry to hear that you have experienced missing items across multiple orders and that your deliveries have not arrived within your expected time slots. This certainly doesn't reflect the standard of service we want to provide.
We encourage our drivers to ask for your permission before attempting an early delivery, and we should proactively keep you informed in the event of a delay. We have requested further information so that we can investigate further, and we hope to hear back from you soon.
First delivery
First delivery, Excellent customer service from delivery driver Oliver, all items except one was in stock and the replacement was good. All food items had good dates on them and the delivery is in carrier bags making the delivery even easier.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Derek,
Thank you so much for choosing Ocado for your first delivery! We are absolutely thrilled to hear that your first experience with us was such a success.
It is wonderful to know that Oliver provided excellent customer service, and that you were happy with your product dates and our carrier bag delivery. We always aim to keep substitutions to a minimum, so we're really glad the one replacement you did receive worked out well for you!
Thank you for taking the time to share your lovely feedback, and we look forward to delivering to you again soon.
Have been using Ocado for years and…
Have been using Ocado for years and love their services, so convenient, I rarely ever get any replacements and the refunds process if I ever have an issue with an item is simple and speedy.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Ellie,
Thank you so much for being such a loyal customer over the years! We are absolutely delighted to hear how much you love our service.
We always aim to keep substitutions to an absolute minimum and make things as hassle-free as possible when things don't go quite to plan, so it's wonderful to know that you find our delivery and refund processes simple and speedy.
Your continued support means a lot to us, and we look forward to delivering to you for many more years to come!
The delivery drivers are always on…
The delivery drivers are always on time, polite and kind, I am really grateful to the excellent service I had from Ocado.
Also, I often find nice premium quality items on Ocado, I really enjoyed the experiences.
Thanks everyone so much!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Siu,
Thank you so much for taking the time to leave such a lovely review!
We are absolutely thrilled to hear that our delivery drivers are always on time, polite, and kind. Our team works hard to provide the best service possible, and knowing that their efforts are appreciated means the world to us. It is also wonderful to hear that you are enjoying our selection of premium quality items and that you've had such a great overall experience shopping with us.
We will be sure to pass your kind words along to the whole team. Thank you for being a valued Ocado customer!
Frustrating checkout experience
The delivery service itself is alright but the all and website is horrid. Amazon infamously patented one click checkout. Well Ocado has a 20 clicks checkout. Maybe 1/5 time I think I've placed an order but I haven't because the button to place an order actually takes you to yet another page where they want to sell you more stuff. It's a very frustrating experience.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Arthur,
Thank you for your feedback. We are glad to hear you are happy with the delivery service, though we are sorry to hear you find the checkout process frustrating.
While our website and app are working as intended, the prompts you are seeing before you finish are just there to highlight extra offers or items you might have missed. That being said, we certainly don't want the experience to feel confusing or repetitive for you.
We appreciate you sharing your thoughts, and we have passed your feedback over to our development team so they are aware of your experience.
Telling them the smoked salmon smells…
Telling them the smoked salmon smells horribleb and tasted bad, the wanted me to send a photo to prove the smell?? I bought a whole Lamb leg, when opened it, smells like hell and the blood was black like it was frozen/defrozen couple of times for sure… still wants a photo to prove the bad smell, this is my first and last time dealing with Ocado and NEVER again
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi there, Thank you for taking the time to share your feedback, though we are incredibly sorry to hear about your experience with the smoked salmon and the leg of lamb. This is certainly not the standard of quality we expect for our customers.
We completely understand your frustration regarding our request for photographs. We want to assure you that we never expect a photo to "prove a smell." Rather, when our customers report an issue with fresh produce, we ask for images of the product, packaging, and use-by dates so we can log them as part of our internal feedback. This data is vital for us to escalate the issue directly to our suppliers and quality control teams so they can investigate what went wrong with that specific batch. We hope you understand, if you would like to discuss this further then please do get in touch with our customer hub.
Used to be great but….
Used to be great but after nearly 15 years of loyalty to Ocado I am considering leaving and they are cutting brands I regularly buy from their store and I am frequently finding products I buy regularly to be out of stock. Ocado seems to be disappearing up its own backside.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Sara, thank you for your review. We're really sorry that some of our products have been regularly out of stock, and we completely understand how inconvenient this would be. It's disappointing to know that you are thinking of leaving us, and we want to do everything we can to put this right for you. We have requested information so that we can look into this further.
First time ordering from Ocado
Well first time ordering from Ocado. I placed the order Sat and booked a slot for Sunday 5th July. The poor delivery driver was amazing and looked like he worked his socks off to get to me. Very friendly. I thought I was his last drop but he was still delivering well past 10:30pm.
I was impressed by the quality of the food. I got all the items I asked for. What’s not to like.
Loved the recipes online can’t wait to try with a bit of planning. And what a great little gift a magnetised meal planner to put on my fridge. This will be great as I am on slimming world.
I ordered a giant mango well it definitely twice the size of a normal one. Wow. Love it. 🥰 Well done. 👏
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Michelle, we are so glad you enjoyed your first order with us so much!
Thank you for taking the time to leave a review
It sounds like the driver went the extra mile to deliver no matter the obstacle he needed to overcome. We pride ourselves on our drivers; they really are the stars of the show!
We’re overjoyed you were impressed with the food quality and that you not only got all the main items you ordered but the free extra meal planner too! So glad it’ll come in handy!
When you go to use our lovely recipes, don’t forget to use the ‘Shop for ingredients’ button to make the experience as quick and seamless as possible.
And to top it all off: a lovely surprise with the giant mango! 😂💜
Thanks again Michelle. Here’s to many more smooth deliveries!
Early days but they seem a lot more…
Early days but they seem a lot more reliable than Sainsbury's were. Shopping app is my biggest gripe. A simple place for top special offers doesn't exist, and the checkout process is horrendous. You have to go through 5 pages of advertising to update an order!
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Neil, thank you for taking the time to leave a review. I’m glad to hear you are finding our delivery service reliable.
In terms of the app and the offer conundrum, there are a few good spots to get your hands on those handy deals and offers. On the mobile phone app, on the home page as soon as you open the app, if you do one little scroll, there's an ‘Offers & Value’ section. You can scroll along this sideways to see the tippy top highlighted offers.
If you scroll a bit further down, you will get to a list of featured products; at least half of these are on offer at the time of my viewing so it's another good way to see more highlighted offers.
For a more comprehensive view of offers, you can go to the browse tab. The first option is ‘Meal Deals & Value’. In there is the meal deal tab where you can put selected ingredients and components together to form whole meals for less, there is also a tab for ‘big brand offers’ and ‘new offers’
If you go one step back, back to the browse tab, there is also an ‘Offers’ option with a little red tag. Under here you can view every offer on the site or break down your search into categories like ‘Fresh & Chilled’, ‘Food cupboard and ‘Treats and Snacks’ etc.
Sorry to be so exhaustive, but I just thought I’d highlight as many hotspots to view offers as possible, as each one is a bit different and some may work better for your shopping workflow than others!
As for the checkout pages, those are actually there by customer demand as customers were checking out with incomplete offers in their trolley and missing out on the steepest discounts and forgetting to add their favourites. It’s a little bit like the little bits and bobs you can pick up at the till in a brick and mortar shop but a bit more handy. However, I will still feed back your feelings in regards to these final checkout pages to our web and app team.
Thanks again for leaving your thoughts in your review, I do hope you continue to shop with us and enjoy the experience.
I wish I could give you zero stars
I wish I could give you zero stars, you have allowed our bank account to be hacked by sending goods to a London address but taking payment from Cardiff address. Downright disgusting and have informed the police.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hello Margaret, thank you for reaching out and leaving the review. We take our customers' data very seriously and are regularly reviewing our security protocols, strengthening them where necessary. We have thoroughly reviewed our system, and while we can confirm there is no broader issue related to the security of the Ocado website, we do understand that this is a particularly vulnerable time for customers and encourage them to remain vigilant online. We would always encourage customers who may be concerned that their account has been accessed by someone else to update their password to ensure it meets our security criteria. We have requested information from you and look forward to hearing from you.
Been a cusDecent servicetomer of Ocado for a while…
Been a customer of Ocado for a while and generally happy with them. Everything arrived well packaged and in good condition. Would have liked a few more updates while the order was in transit. No regrets, would come back.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Mason, thanks ever so much for leaving a review. We’re very glad you are generally happy with the service and the condition of the goods! In terms of order updates, we provide a notification when the driver leaves the depot (begin the route), when they have completed the drop before you and when they are outside your property.
If there has been any instances where you haven’t received these updates, please do reach out off the back of the information request and we can look into this for you. Further to that, if an order has ever been late etc and you haven’t been kept in the loop (for example) please do also reach out and we will look into this further for you.
If none of these circumstances apply but you still think there should be additional updates, please do let us know what too and we’ll get that fed back too.
Looking forward to hear from you!
Disappointing....
I had a Smart Pass, had a weekly delivery and loved the convenience, the choice of products etc but ended cancelling this because I got sick of damaged goods arriving due to bad packing of bags. Very disappointing the end.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Mark, thank you for taking the time to leave a review for us. We’re very sorry to hear that you were once a Smart Pass user but felt the need to cancel due to damaged goods and poor packing. We would love to reach out and discuss this further, so we have sent a request for your details. We hope to hear from you soon
A man called Alex 👍
Our delivery-chap today was called Alex and he had great manners and charm in equal measure. A very nice young man, he deserves as much credit as possible..
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Thanks for leaving a review Louis. We’re so glad you had an upstanding driver delivering your recent order! I’ve requested info from you so we can identify Alex and get your feedback all passed over to them so they and their management can be made aware of how much of a star they are!
Looking forward to hearing from you
Absolute fantastic company only got…
Absolute fantastic company only got good things to say about them from them bringing everything that we older with no substitute there are a breath of fresh air compared to these other companies like ASDA's and Sainsbury's you'd buy say 10 items from ASDA and Sainsbury's for dinner and then they would only bring 6 of them items you've then got to go ahead and source them item from somewhere else or everything is a waste, also the meat or fresh produce from ASDA and Sainsbury's were well below part selling gone off food,
From the five star customer service received over the phone from acardo to their kind polite very well spoken delivery drivers I could not fault in one bit and I'm quite shocked to see a low star rating for these guys they definitely deserve five stars from me
Always been on point never had an issue I think big companies out there need to learn from ocado.com I recommend them to anybody I'll meet, I found with these big companies I've dealt with recently it's not about customer service it's about self-service Thank you acardo for your kind helpful service
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Thanks for taking the time to leave us a review Zalum. Your kind words mean a lot, and we’re very glad you’re such a happy customer!
We pride ourselves on keeping out-of-stock and substituted items to a minimum so it’s amazing to hear you’re feeling the full effects of that.
We also pride ourselves on our customer service agents and drivers, they are the stars of the show and we’re so happy you agree.
Thank you for spreading the word to those you know, it’s much appreciated and you are very welcome for the service!
Aimal did a great job
Aimal did a great job, first time ordering. Will order again!
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
We’re so glad your driver Aimal was so great and you enjoyed your first order!
We’ve requested your account info, please send this over if you would like us to get the feedback passed over to Aimal and their management.
Thanks for leaving a review; we look forward to delivering your next order!
delivery driver Aimal
The delivery driver Aimal was extremely polite , helpful and very friendly. Arrived on time and super careful with all my groceries. Made sure I was happy with all my purchases before he left . Amazing service Aimal, thank you
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Sal, thank you for your lovely feedback on one of our drivers, Aimal! This is exactly the kind of delivery experience we always want you to have. We have passed your feedback on to Aimal and their manager, who we're sure will be over the moon to hear this!
Rude Driver, threatening behaviour
I want to share my terrible experience with Ocado delivery.
The driver who brought my order was extremely rude. He shouted at me several times, demanding "can you unload your shopping!" while I was taking bags from his hands. This made me think I was expected to pull the bags out of the totes myself. He then threatened that other drivers would report me in the future if I continued to receive deliveries in the same way, making it sound like I had broken a serious rule.
When I contacted Ocado support to ask what I had actually done wrong, and what I might be reported for, they told me I may have simply misheard the driver – that he was actually offering to help carry the bags inside. But there is a huge difference between offering "help" and threatening to "report" someone.
To be fair, after I pushed back on that response, they did admit that the driver's behaviour was "unjustified" and the service was "unacceptable". They also confirmed that I had done nothing wrong.
This whole experience was very stressful and humiliating. You don't expect to be shouted at, threatened with a "report", and made to doubt yourself when you're already taking bags from the driver as quickly as you can. I am very disappointed.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Anna, thank you for sharing your feedback. We are incredibly sorry for the poor delivery experience you have had.
Please be assured that this is absolutely not the behaviour we expect from our drivers, and it is certainly not the standard of service we want you to receive.
If you are happy to do so, please can you get in touch directly, when you can, so that we can look into this further for you?
Antwort von Ocado
Hi Matt, thank you for review! We are so pleased to hear that your delivery went well, and that your delivery driver, Aimal, was great, too. We have requested further information from you so that we can forward this to Aimal and their manager!
Your driver Aimal was amazing and…
Your driver Aimal was amazing and incredibly polite and kind.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi there, thank you for your review! We really appreciate your lovely feedback on one of our delivery drivers, Aimal. We have reached out to you for further information so that we can pass this on to Aimal and their manager!
Aimal was brilliant
Aimal was brilliant! What a nice man.
I was having a bad day and he cheered me up!!!
He carried my shopping into the kitchen. He explained that sadly there was no Organic cherries so they were missing from my order.
Thank you Ocado, you need more delivery people like Aimal!
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ocado
Hi Lesley, thank you for your review! We are so pleased that our delivery driver, Aimal, had a positive impact on your delivery - this is exactly the kind of service we want to provide. We have passed your feedback on to Aimal and their manager, who we're sure will be over the moon to hear this! If you ever need any assistance with anything, please feel free to reach out, and we'll be more than happy to help.
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