Ocado Bewertungen 

I've been shopping with Ocado for years but they have been getting worse and worse. Tonight was the last straw. The delivery driver left me a voicemail saying he couldn’t locate my address and basically threatened to not deliver if I didn’t call him back and help him. I did call back but he didn’t respond or call me back. The customer service team were very unhelpful. I called twice and they did not resolve anything. I still haven’t received my shopping so I cancelled it. I’m taking my custom elsewhere and closing my account. The website is also dreadful and keeps holding products in my basket that I don't want. The coupon system used to be quite good but is non-existent now and offers me products I don't need. The delivery drivers are not as good as they used to be - quite a lot are impolite and don't apologise when late. Do not shop with Ocado and go elsewhere!

Asked to log on.
Day 3 and still cannot log in keeps throwing me out.
Unwell in bed and cannot use the app even with help from customer services.

The addition of a one-time code to login before an order can be amended is ridiculous. I cannot be the only customer with an account that is shared amongst family members - and my wife missed the ability to change an order because I was unavailable to send the code.
Perhaps the developers could consider what it is they're trying to protect - and really I don't care who knows that I purchase carrots and potatoes each week.
Sure, add security to the sensitive account details and where a payment method is saved - but not the entire booking process.
Very ill thought out.

I am fuming with Ocado.
I had a 10pm delivery slot which included Fresh & Wild Tuna. Ocado stated their fresh products have a guaranteed 3 day best before date. I cooked the Tuna steaks the following day, and both of us developed food poisoning. We both experienced sickness and diarrhea, plus severe stomach cramps. As well as missing work we felt exhausted.
I contacted Ocado who wanted dates, times, photographs of the packaging and a description of how it was cooked?
This was duly supplied to them. They stated they would check with different departments to see if there had been any technical difficulties with food storage.
Then I received an email saying that if I wanted to pursue the issue, I would need to contact their suppliers myself?!! Really?? I bought from them! Not their suppliers !
They also offered me just a refund for the Tuna.
Then I spoke with a manager who was unhelpful, and seemed that he really didn't care. He basically informed me to go ahead and take it further, but he could do nothing else to help.
He said someone from complaints would be in touch within 72 hours- possibly longer.
I informed him that during that time I would be on the phone to Environmental Health, and Trading Standards. If nothing else I am determined to hold them accountable for selling spoiled food. Shame on you Ocado!!!

So disappointed. Regular customer for years. An upgrade to the Ocado shopping app means I can no longer access the app as my phone is not a newer version. Ocado advised me to upgrade my phone! Long wait to get through to Customer Services with no clue to where I was in the queue. Back to shopping in person which I hate.

My apologies, the bank declined the transaction. I will retry ASAP. Thankyou

I have shopped with Ocado for over 15 years. I have spent more with them than I have on my mortgage payments. However, since updating their website the whole thing is now pretty much unusable. Multiple log in attempts, followed by endless captchas and now two factor authentication. For what? Who is going to log into my account to purchase shopping which is being sent to my house using my credit card? Sure, increase security if a customer wants to change delivery address, but this is overkill for regular customers. And definitely make sure credit card details are secure, but that is a you problem and not a me problem. Sadly, someone else will be getting my many £1000s of pounds a month of business. Maybe actually listen to your customers when they complain.

I have been a customer for years, and in the last 6-7 months the delivery service in my area had declined so much I will need to switch back to Waitrose ( always on time)
I always book the 6-7am slot due to work commitments, and every delivery day I get a message saying my delivery is late or running late or on the cusp of being late
A time slot is a commitment, and cutting it that close (or running late) ruins the whole point of booking it.
Dissatisfied

I ordered Kikkoman Soy Sauce because there was a promotion that included a free gift. However, when my order was delivered, one of the soy sauce bottles was out of stock. They replaced it with a more expensive product, which meant I had to pay more.

The free gift was also missing. When I contacted customer service, they told me I hadn't added the free gift to my basket, so I wasn't entitled to receive it. Their tone was rude and unhelpful.

I then asked to return the replacement item for a refund, but they refused. This contradicts Ocado's Returns and Exchanges policy, which states that non-perishable items can be returned free of charge within 28 days of delivery if you change your mind.

I contacted them again by email, but so far I have received no response.

Based on my experience, I would avoid this company. Their stated Returns and Exchanges policy does not appear to be honoured.

Sick and tired of spending ages putting an online shop together then to be told half the items are out of stock! Done with them

I've been with Ocado for about 5 years now and not had any issues. I like that I experience very few missing items, unlike my experience with other supermarkets. Fresh veg and fruit has been good and long lasting. If I've had any issues with products they've given me a prompt refund. All the drivers have been professional.

Contrary to many of the posts in here I have had good experiences. Delivery drivers always polite and courteous, food generally very good quality.

I am 74 and disabled and at the time of writing this report I am extremely unwell.
So imagine my complete horror to open my kitchen cupboard which houses all my organic dry goods to find the box of Ocado organic free range eggs alive with tiny insects that
had spread to every single packet in my cupboard.
Even though I felt so ill I knew I had to clear the whole cupboard and then sterilise it and make sure that I had cleared all these thousands of poultry mites, because this it transpired is what they were.
I pulled my wheelie bin to the kitchen door and I literally threw everything away. I had not got the energy or time to seal everything into plastic bags as I later found I should have.
I was so totally exhausted I fell onto my bed and went to sleep.
The following morning I sent an email to Ocado CEO, with a photo of the egg box which I had to retrieve from the outside bin and summary of my horrible experience. I requested a credit on my account to cover all these items of dry food that I had been forced to throw in the outside bin.
I’m disappointed and upset to say that I have not received any acknowledgment from Ocado at all 18/7/2026.

Delivery reliability - excellent. Food quality & freshness better than Tesco except for citrus fruit and bananas which we tried once and went back to Tesco. 4 weeks ago I would have 5-starred them but failure to respond to my feedback about a lost order and now imposing verification codes without consultation has irritated us. Come on Ocado, you can do better than this. We're sticking with you but I can see others have already left

We have been with Ocado since 2019. The last number of months the quality of the fresh produce has drastically dropped. In addition, use by dates have become very short. It looks to me Ocado has a serious problem looking after their product quality, and in addition keeping their customers happy. After sitting on the fence with this for the last 6 months, hoping for improvements, we have now decided to no longer shop at Ocado.

Mobile website is so bad. Have to click every button twice. They’ve now managed to make it even worse by requesting 2FA over email EVERY time you log in, with no ability to trust a device. For a tech-driven company this is spectacularly awful

Shockingly awful. From drivers prank calling disabled customers because they think it's funny, to literally cancelling every bit of human food on a weekly shop. Avoid Ocado at all costs. And when you try and get them to take some ownership they just couldn't care less. In my opinion they are a bunch of crooks and shysters. Don't use Ocado. Don't use them ever. They are using their relationship with M&S to act as they please. Worst delivery company in existence. My long dead granddad's left testicle has more intelligence and competence than their whole staff combined. Awful and shocking service. They can stick it where the sun don't shine. They don't even register complaints, they just shrug their shoulders like someone out of Allo Allo. Shocking service. They can stick it on the second shelf on the left hand side. I'm not using them again

I find it the most antiquated and tedious website out of all the online groceries supermarkets. I always have a problem with booking the slot. I book it and then when I've checked out it asks me to book again. And then I find I've lost my original spot! I've tried doing it in reverse and still have issues. And going back in to edit my order also poses problems. I also find the fonts quite small, especially in comparison to others. It's cluttered and not clear. Because of this, I won't be continuing with Ocado as its top frustrating.
Other supermarkets have much better websites.

Used to love ocado but continuing to decline in product quality & service. Half time can’t log in, product receipes have changed and lower quality for the items which we used to enjoy, nightmare trying to get a refund for anything at all, think our shopping days from Ocado will have to end after many years

Deliveries bang on time e mails before and on delivery day to keep you informed.
Delivery drivers very pleasant and professional.
The products are great , MnS useful offerings and the prices in many cases beat Sainsbury. Fruit and veg sparkling fresh. So convenient saves parking and queing at checkouts and the heavy bags. Very very convenient servicevv