Ocado Bewertungen 

Had deliveries from ocado for more than 3 years
Only once have they let me down.
Todays delivery was early but I was contacted beforehand to check it was convenient
Very rarely we get substitutes or missing items. Drivers are always helpful, friendly and polite. Goods are always good quality.
Very satisfied.
Very satisfief

Honestly, seeing all these negative reviews confuses me so. I have used Ocado today for the very first time (having not read the reviews).

I ordered last night at approx 9.30pm for delivery this evening 10-11pm. Added everything to my basket and as a new customer I saved an extra 25% - delighted!

Delivery today came and the chap phoned me about 9:35pm to ask if I’m ready for an earlier delivery. I was very happy with this but 10 minutes away from home, he was quite happy to wait.

He arrived shortly after I got home at about 9.50pm, 10 minutes before my hour slot. He unloaded the van and bought it to my door, and also kindly explained the process with the carrier bags.

Honestly I am very happy with the service and the delivery guy and will use Ocado again next week. I like the variety of products, the prices seem fair and the service has been good. Such a shame to see so many bad reviews.

I placed an order on Sunday for the following Friday. I only ordered from Ocado for one particular item that you can't find elsewhere and added more items to get to the minimum order. I saw in the confirmation email that you can amend/cancel the order until the night before the delivery. I looked on the app and saw the products I ordered were out of stock, but I assumed I had ordered the last since I'd already completed my order and received confirmation. At 4am on Friday, ocado sent an email to confirm that the products I wanted, the only reason I even shopped with Ocado, were not in stock and my order was on its way. They could have communicated this to me at any point that week, but it feels like they deliberately left it until after the cut off for amending/cancelling. To make matters worse, I then saw on my bank account that they had taken the full amount out my account and not the amount that reflects that some items were out of stock and I wouldn't be receiving them. I contacted customer service to explain I felt that was really poor service to tell me things were out of stock when it was too late for me to do anything and to take all the money. The advisor tried blaming the supplier and that they let them down, which I pointed out was a lie as they would've known that the product was out of stock before 4am on the day of the delivery. I asked when they will refund my money and she said that is the bank's responsibility, not ocado's. All she did was deflect, lie and take no accountability. This is all such poor service and I don't trust ocado at all. I won't ever bother ordering with them again and will warn everyone to steer clear. I've never experienced a company taking your money for something and then turning around and saying you're not getting the product and it's not our fault. Feels like this is a really desceiving company and almost like a scam. The advisor said there is some small print explaining this but I probably missed it which she did at first as well. So I pointed out that is poor if even you can admit to missing it. It's evidently done deliberately and feels like a dark pattern.

Update: After having orders cancelled because of their 90 day order policy to take money before delivery. I have finally received an order today 10/08. Delivery driver was on time, polite and friendly. All items ordered were recieved.

They have a really good selection of gluten free and it is the only place I know of now to get the amazingly tasty just love GF confetti cake. I will order again because of the decent GF selection, hopefully no misunderstanding in future, thank you Ocado.

I have been using Ocado for several months but I have noticed that over the last three orders the majority of my shopping assuming they have it in stock as this is another issue which is over £100 a week is dated their min date required .The standards have dropped and I now have to go shopping twice due to there terrible dates such as bread 2 days ready meals 3 days will go back to Tesco to save time and money customer service response is useless

If you can deliver the services should be in business. If I could I would give 0 stars, from now on we will be shopping elsewhere, not surprised you have 2 star rating!

So basically if you live in a flat with no lift and have difficulty carrying shopping you are stuffed.

They would only deliver to the communal entrance

Items frequently missing from deliveries or arrive so damaged and spill out in the bags and over other items. Packing needs addressing.

Always on time, always happy. Thankyou Ocado and the young man who came up 4 flights of stairs in this Weather . Thankyou also . I always offer them a cold drink but they never accept . Most times 100% of my list . I am an ex staff of M and S and I get 20% discount , its such a shame that Ocado dont manage to allow that . Thankyou once again . The Drivers are always happy and polite .

I spend on average a LOT of money with Ocado, but after tonight's fiasco I'm shopping at another chain.

Booked a saver slot between 8pm and midnight. At one minute past midnight I get a generic automated message to say "your driver has an issue and cannot deliver......". I'm calling b/s on this one. What Ocado means is the drivers shift ends at midnight and if he's running late he does not have to deliver. As soon as delivery time expires the system automatically generates this twaddle message. If he had known "issues" why not contact me at some point during the 4 hour delivery slot?

Reading through other reviews this seems to be a common issue with Ocado.

And I suspect I'll now get some generic b/s in response to this review ("We're sorry to hear that your order was cancelled in the early hours of the morning. We appreciate how inconvenient this is, and we're sorry to have let you down, etc......").

Ocado's loss - Sainsbury, Waitrose, or Tesco's gain.

What a shower disgusting. I have been getting my shopping from the past 18 months.
I am physically disabled and unable to walk round the supermarket. I also rely on mark and Spencer low calorie meals.
Changes in systems means that I am not able get the access code.
I have contacted them with no solution.

Been a customer for years fantastic company easy to order normally everything is stock not many substitution, everything in carry bags makes it easier to unpack when I want and take to the kitchen they also take the bags back next time customer service always been excellent

I am writing this to warn others about how Ocado treats its customers. Items were completely missing from my order, and customer service flatly refused to issue a refund. They hid behind the excuse that their internal warehouse logs and driver checks "proved" delivery, completely ignoring the fact that mistakes happen.I am incredibly insulted by their attitude. Their response treats a paying customer like a criminal for simply reporting that items were missing. Trust is the foundation of online shopping, but Ocado chooses to blindly believe a flawed automated process over a human being. It is an unfair system where the customer is forced to pay for items they never received. I will never shop with Ocado again. Absolute disgrace.

10/8/26 Update: I had further issues with two products. A pasta jar was cracked and fish smelt off when I opened it. I initiated a refund online and nobody got back to me. It seems they really don't care about their customers. I'm agoraphobic and rely on online shopping. Really disappointing experience.

We have loyalty with Ocado due to the COVID slots which where made available unlike Sainsbury's and Tesco who we also shopped with but did not help so we never shopped with them again. Ocado have plenty of Italian products and really good offers. If something has been wrong they refund without a problem.

Absolute Sh** Show.
been attempting to make my "First order" now for 2 days.

Their awful payment system keeps doing one of the following;
1) Refusing to take my card details
2) Outright Cancelling my order when I try to pay through PayPal - As it was the only method the website would accept.

Now I'm sat here, with the money pending from my account, no groceries on their way and no one that can do anything to help me.

1/5 - Wouldn't recommend to my worst enemy.

I am really thankful to Ocado for the great food it’s been delivering to my door for many years

We’ve been Ocado customers for years and the experience hitherto has been amazing.

The delivery drivers are consistently polite, professional and helpful, and the wide choice of delivery slots is a real strength.

Unfortunately, since the integration with M&S, the shopping experience has deteriorated significantly. Stock control has become consistently poor, with many products showing as unavailable for weeks on end. This is no longer an occasional inconvenience but a recurring problem that makes it difficult to rely on Ocado for a full weekly shop. We don’t have an M&S nearby now, so often means a trip to a big city - there’s hardly anything out of stock in an M&S Foodhall. Really don’t know what’s going on with Ocado - it’s sad. We’ve cancelled our Delivery Pass and now order every couple of months now: we used to be weekly shoppers with Ocado.

The worst example was last Christmas when we cancelled our Christmas grocery order altogether because so many of the items we wanted were out of stock. That is simply not what customers expect from a premium supermarket charging premium prices.

Ocado’s logistics and delivery operation remain first class, but those strengths are being undermined by persistent stock shortages. Until stock availability improves dramatically, it’s becoming increasingly difficult to justify paying a premium for a service that cannot reliably supply the products it advertises.

Ocado now makes you accept a once only code to login to their system
This is not acceptable working practice just to buy from a food shop
There was no consultation or warning of this change.
It is bad customer relations and I suggest you use a company that considers it's customers.
When asked why - there was no intelligent reply
This must be an IT dept trying to justify being employed - "if it's not broke then do not fixed it"

Generally I find Ocado to be good, but recently you have made a change to the security which is annoying. You have increased the security, so it emails every time you log in. Annoying, because now my wife cannot log in to add items to the shopping, because I am work. I cannot change the email to my wife's, as the email is the log in. Poorly thought through. You do not need this level of security to add items to the shopping. If my account details were being amended I could understand it, but not every time you amend the shop.