We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Issue with an order no oneanswers the phone or have any option to hold. Emails sent with no reply. If you make an order and because of an issue with delivery request to collect from a locker nuby with... Mehr ansehen
Unternehmen hat geantwortet
purchased a couple of products which didn't work. Turns out 1 was down to operator error and wasn't a fault at all. The other item appeared to be faulty and was immediately replaced - great customer... Mehr ansehen
Unternehmen hat geantwortet
I’ve had such a great experience just shopping alone with Nuby, but I reached out to customer service to ask if they’d honour a discount code I had for an order just in the hopes that they might and n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4.2
Gut
3452 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic customer service
The product stopped working, emailed customer service and a replacement was sent immediately, fantastic customer service.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had a query and it was answered and…
I had a query and it was answered and corrected practically straight away.
So professional, and couldn’t do enough for me as a customer.
Amazing company 😊
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
We bought a Nuby Ball Spiral Toy from…
We bought a Nuby Ball Spiral Toy from Aldi, and when we got home we discovered the base was missing. I reached out to Nuby Enquiries and after sending them a copy of the receipt, they sent out a base to us. Our son loves the toy and we are very grateful to Nuby for completing it for him.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
5 Stars
Unfortunately my RapidCool lid was not working, Neil Armstrong at Nuby was fantastic and so helpful, he arranged for a replacement lid to be sent out. It arrived very quickly and works perfectly. Thank you so much!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Purchased a Nuby rapid cook after…
Purchased a Nuby rapid cool after hearing such great reviews unfortunately the lid wasn’t working. I contacted customer services who resolved the issue super quick! Really pleased! Thank You 😊
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer service
Really good customer service and have replaced faulty product quickly. Delighted.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Feeding revolution!
The Nuby products have made feeding time so quick and easy. I started with the RapidCool and couldn’t resist adding the rapid hot and rapid steriliser to my collection for extra convenience. The customer service team were really helpful when I had a query about a product. Would definitely recommend!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant customer service!
Had a problem with one of my items. Contacted customer service and was my issue was sorted straight away. Amazing customer service and happy to help straight away. Our little family love nuby products and it’s lovely they have such a friendly, helpful team.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had an issue with the lead of my Nuby…
I had an issue with the lead of my Nuby swing chair, I got in touch with Nuby to inquire what lead I required as a replacement as I was happy to purchase the lead either through Nuby or Amazon. Nuby got back in touch really quickly and advised if I had had the swing chair less than 12 months it would be under warranty. This was the case for me, and so they have sent out the lead free of charge. A very pleasant experience with Nuby, very efficient and Marie who I was dealing with was very friendly and professional.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Needed to contact Nuby as I'd put the incorrect address down, they replied quickly and were very helpful. Easy and clear communication. Thank you
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved faulty lid issue on the rapid…
Resolved faulty lid issue on the rapid cool with 0 fuss. 10/10 to Marie in the customer service team
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Managed to buy exactly what I wanted
Managed to buy exactly what I wanted. Had a little bit of a glitch with delivery, but Marie from customer services has been there to help. Excellent customer service.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Faulty nuby rapid cooler
I had an issue with a faulty Nuby rapid cooler lid, was resolved promptly and very efficiently by Marie! Highly recommend. Thank you!
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Reached out to Nuby with regards to a broken part received speedy response from a lovely lady at customer services and part was despatched following day excellent service thank you😊
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Marie was fantastic, made ordering some spare parts very easy and straight forward
Thoroughly recommended!
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Quick and easy
I had an issue with my rapid hot machine and rapid cool steriliser neither of them would work! Just one day I went to make a bottle and they don’t work the rapid hot machine was showing an error code. After googling what to do I followed there very easy steps and sent of all my relevant information to the customer service team. I got a reply within a hour from Marie who apologies and ordered my replacement straight away! I was so happy I was expecting to have to play about with the machine which I was dreading but Marie was amazing and explained to me it was a fault in the electronics which can’t be fixed and as it’s under warranty still I will be receiving a new one!
Thank you Marie!!!
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV steraliser poor quality with…
Nuby UV steraliser poor quality with stitching defects causing issues zipping
3 x Nuby Rapid Cool Bottles - all cleaned with hot water milton and UV - strong smell from all of the seals (damp/ musty smell)
Used Nuby for 1st child 4 years ago and no issues - this time for 2nd all products bought seem to have the above issues
Unsure why the seals smell so strong which then causes the lid and bottl to also smell.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Hi. Thank you for the feedback. We are very sorry to hear that you are having issues with your steriliser and rapidcool seals. Please contact us at enquiries@nuby.com so we can assist and put things right for you. Team Nuby
Good customer service
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing part
I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, after explaining the situation and describing what I had they still helped me. I've never had an issue with any of my other products from nuby and absolute love everything I've got, so so glad they were able to sort the issue quickly! Highly recommend Nuby for first time parents ❤️
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved the issue prompltly
Resolved the issue prompltly, very good service.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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