We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Issue with an order no oneanswers the phone or have any option to hold. Emails sent with no reply. If you make an order and because of an issue with delivery request to collect from a locker nuby with... Mehr ansehen
Unternehmen hat geantwortet
purchased a couple of products which didn't work. Turns out 1 was down to operator error and wasn't a fault at all. The other item appeared to be faulty and was immediately replaced - great customer... Mehr ansehen
Unternehmen hat geantwortet
I’ve had such a great experience just shopping alone with Nuby, but I reached out to customer service to ask if they’d honour a discount code I had for an order just in the hopes that they might and n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4.2
Gut
3452 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fab Customer Service
My rapid hot machine showed a code that I wasn’t sure of, or how to fix. I contacted customer services and within a week they have sent me a new rapid hot machine to replace the faulty one
Customer service responses are super quick.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
They were amazing very prompt response…
They were amazing very prompt response and knowledgeable about the products. Also very understanding.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great products and fabulous after care…
Great products and fabulous after care service
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Had a issue with one of the flasks
Had a issue with one of the flasks. Got in touch with the nuby team and they was very helpful and resolved the problem by sending another flask. As my one the lid fell apart.
Very happy
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I ordered something a while back and didn't check if anything was missing. There was a part missing but nuby came to the rescue and got a new part sent out straight away . Will definitely order from the company again customer service 5 stars and so are the products.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Had an issue but all was resolved team…
Had an issue but all was resolved team were very helpful and my friend is very happy with her gift
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Went above and beyond to help me
Went above and beyond to help me. Really thank full for there support . And replaced something they didn’t need to very quick for me
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
They were fast at responding to my…
They were fast at responding to my issue and dealt with it same day, very helpful when I had a couple of questions I wasnt too sure about.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great response time and amazing…
Great response time and amazing customer service
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service were spot
Customer service were spot on with an issue I had, they were quick to respond and solved the issue straight aware. Can't fault Nuby at all
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great what the product can do however…
Great what the product can do however the measurements inside the flask are wrong 5oz fills 6oz in my MAM bottles, the temperature is basically cold by the time my baby gets through 1 oz it will be cold. I use aptamil anti reflux milk and the formula is very runny and usually when use just kettle the formula is very thick which is how its supposed to be. Shame really amazing idea if they just fixed those issues would be great. Great insulator flask though x
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for leaving us a review. As with all manufactured products, the RapidCool graduation guide has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of baby feeding bottles.It’s therefore possible that the combination of flask and bottle tolerances, along with user measuring technique, could mean flask and bottle measurements may appear inaccurate.
We would be grateful if you could reach out to our Customer Service team (enquiries@nuby.com) so that we can investigate this issue and provide further support.
Fast delivery
Fast delivery. However the item was left in my front garden (couriers issue not Nuby) I contacted them the next day and Marie resolved my issue instantly. Definitely recommend ☺️
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Broken Rapid Cooler
Broken Rapid Cooler broken after 6 month of used. Didn’t get to use it for my first child due to a baby Breavement brought for them. So my receipt expired even though it was in used to October 2025 with my rainbow baby and quite disappointing by the service. Everyone seem to getting replacement must be that bad batch of rapid cool.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
We’re very sorry to read your review, and truly sorry for your loss.
We completely understand how disappointing this must have been, especially when you were finally able to use the RapidCool. Unfortunately, as the warranty had expired at the time the issue was reported, we were unable to offer a replacement on this occasion.
We appreciate your feedback and are sorry for the frustration caused.
I was so happy with my customer service…
I was so happy with my customer service thank you so much for everything
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Nuby
Fantastic customer service from Nuby, especially Marie. Issue resolved quickly. Great products.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service
Marie in customer service was excellent! Really helpful, timely communication and resolved my issue. Great customer service!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV Steriliser
We purchased the UV Steriliser as recommended by a friend. I always thought Nuby was a good reliable brand so was willing to pay that bit extra. I breastfed my baby for the first 5 months so the steriliser wasn't being used that much for the first 5 months, we started using more often once he went onto bottles. My son turned 1 on 23rd December and by mid December the steriliser stopped working. I have checked fuse, tried different sockets etc but it just completely stopped working. I emailed Nuby to advise them of this and because I no longer had the receipt they did not care about my issue. And told me they only have 12 month warranty. I expected a lot more from Nuby, the item was not cheap. I am expecting another child on 4th April and will have to purchase another steriliser. Certainly will not be wasting my money on another one of these
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially as you prepare for the arrival of your new baby. As the product is now outside of our 12-month warranty period and we’re unable to verify the purchase without proof of purchase, we’re unfortunately unable to assist further on this occasion. However, we do appreciate you taking the time to share your feedback.
Best customer service
Maire in customer service made my experience so easy nothing was a problem and she got my issue sorted so quickly …
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service team.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service and lovely…
Fantastic customer service and lovely products for both my girls.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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