I recently had an issue with a pergola that was supplied and fitted by a 3rd party trader. When a fault developed with one of the sidescreens i tried to contact the fitter who completely ghosted me.... Mehr ansehen
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Das sagen Bewerter
We bought garden furniture during covid. Although the chairs are still as good as new, we needed some new rubber “feet covers”. The company was very helpful and sent new covers free of charge. Much ap... Mehr ansehen
It was easy to get through to speak to a person ,that person was a young lady by the name of Amanda Carr , very pleasant to talk to. She solved my problem in a matter of minutes obviously very knowled... Mehr ansehen
The worst manufacturer service I have ever encountered! Struts wouldn’t let the lid shut. Retailer got no response from Nova for weeks. Eventually sent an assessor who reported struts in wrong positi... Mehr ansehen
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Excellent after sales service
Excellent after sales service. Really helpful.
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi David,
Thank you for leaving us a 5* review, we take pride in our after sales service, aiming to provide the best possible experience. We are glad that we have managed to do this for you!
Kind regards,
The Nova Team
Quality items deliverd the time I was…
Quality items deliverd the time I was infor
10. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Michael,
Thank you for leaving us a review, we are pleased to hear that you are happy with the quality of the items you have purchased. We take pride in our products and being able to offer items of such quality.
Kind regards,
The Nova Team
We ordered Nova furniture via Chimes
We ordered Nova furniture via Chimes. We are pleased with the product and the customer service provided by Chimes was excellent throughout.
They were kind enough to deliver the goods in a timeframe that suited our needs.
Unfortunately, a couple of pieces haven’t performed as they should have (bits of rust have formed). I got in touch with Chimes who resolved the issue directly with the manufacturer. Debbie in customer service regularly updated me and is very polite, professional and efficient.
I wouldn’t hesitate to use Chimes again and despite the issue we have experienced, I also wouldn’t hesitate to purchase Nova products again.
Excellent experience and service.
Thank you
10. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Sensini,
Thank you for taking the time to leave us such a kind review. We are so pleased to hear that you are happy with the service provided by Chimes, along with the quality of our products.
Kind regards,
The Nova Team
We ordered a set of garden furniture on…
We ordered a set of garden furniture on line. We had a phone call to discuss suitable date for delivery, the delivery was as per schedule.
The furniture was very well wrapped and boxed, which the guys carried into my garage.
Assembly was easy and we are well pleased with the quality, unfortunately a small coffee table was damaged. Customer Services wasted no time in arranging with the supplier a replacement table, then called to arrange an exchange date. Excellent service, can’t fault them well done.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Thank you S Smith for your 5* review, we really appreciate it!
Sorry to hear about your coffee table not arriving as hoped, but it's great to know this was resolved for you swiftly and you are now able to enjoy your garden furniture ready for spring/summer!
We hope to maintain this service for you and all our customers.
We always love to see our customers in action with our products, so please feel free to send in images of your sets this summer season.
The Nova Team
Really good service in the shop and…
Really good service in the shop and delivery guys just got on with putting it all together
6. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Thank-you Susan for your 5* review!
We love to hear our customers are receiving great service and will do our best keep this up for you and all of our customers.
The Nova Team.
Poor quality products
I bought the nova vogue outdoor sofa and firepit table set and have no problem with that furniture. I also ordered a set of nova covers for this furniture at a cost of £150.
The covers appeared quite cheap and poor quality in comparison to a set I ordered from another supplier for a second sofa set (different brand)
After using the covers for only 6 months (October to end March) I have found the stitching has come apart at the seams, they are prone to tear and have done so around each of the eyelets and I’ve recently found that they no longer repel water and saturate the furniture underneath them. A complete waste of money - the distributors are unable to help as I am just over the warranty period (despite them having been in storage for most of this time) and Nova refuse to believe that they have a poor quality product nor will they even look into it. Complete and utter waste of money. I won’t use this company again
1. November 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Caroline,
Thank you for taking the time to leave your review. I am sorry to read that you have faced some problems with your cover.
I can see that since writing this review, one of my colleagues has been in contact with you and have rectified the issue by sending you a replacement cover. I hope this is now working perfectly for you and that we have turned this experience into a positive one.
I have sent an email to your personal email address, at your earliest convenience, please come back to me when you can.
Kind regards,
Chloe
Excellent customer service and friendly…
Excellent customer service and friendly delivery guys, The pergolas have made a huge difference to golfers terrace and the dinning sets are very well received from our restaurant guests.
18. November 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Good afternoon,
Thank you for your 5* review, it is extremely rewarding to hear that the pergolas have made a huge impact for your golfers, along with the dining sets for your restaurant guests. We hope to do business with you again in the future.
Kind regards,
The Nova Team
I recently got a nova Xmas tree and…
I recently got a nova Xmas tree and felt I had to come on and leave a short review. I looked at so many trees and was unsure which one to choose. I wanted something that would last year after year. I went with the nova tree and I’m so impressed with the quality and it looks incredible! So pleased, will definitely look to purchase more nova products going forward.
18. November 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi James,
Thank you for your recent purchase and for leaving us a positive review. We are happy to hear that you are pleased with your recent purchase and hope that you have many happy years with your new Christmas tree.
Kind regards,
The Nova Team
Impressive customer service
Bought some outdoor furniture and when we unwrapped it saw some small parts were broken.
An email was replied to within a few hours and the parts delivered the next day! Impressive service thank you ! 👏🏻👏🏻
21. September 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Z and C Stoddart,
Thank you for leaving us a positive review. We are sorry to hear that your order did not arrive in perfect condition, but we are glad to hear that this was resolved quickly for you.
Kind regards,
The Nova Team
Replaced instructions while i waited....
The enclosed instructions had got wet and were unreadable, called Nova and they emailed me a new set and waited on the phone until the email arrived. Brilliant
30. August 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Good morning
Thank you for taking the time to write such a lovely review for us. We are always happy to assist any customers or members of the general public who may have issues or queries.
We are glad that our team were able to assist you and provide excellent service. If you do need any further help in the future, do not hesitate to ask.
Kind regards
NOVA
Extremely disappointed
Tried to contact Nova via their website to complain about the Thalia round table we bought from Duxburys and received no response. The tables are poor quality in so much as the rattan sags in the heat and look awful. We also purchased a customised table cover in the hope that it would help but as soon as it was removed the rattan sagged. Duxburys have excelled and tried to resolve this issue, they have been very responsive, however, we still have an issue despite a replacement. We bought two garden sets both Nova, they look lovely and the corner set with the rectangular table is fine. There is obviously a fault with the rattan tension on the round tables, we are very disappointed and this has put us off buying this brand again. I feel that Nova have shirked their responsibility by providing no solution, leaving the retailers to sort this, very poor!
10. August 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Kay
We are sorry to hear that you have had a mixed experience with your NOVA furniture. We do wish to provide the best possible experience at all times and do pride ourselves in supplying the best quality rattan garden furniture.
As we are the wholesaler, we only deal directly with the businesses and retailers. As this is the case, we cannot supply directly to the general public. Any cases brought to our attention via the retailers has to be deal with directly through them. We always advise our customers on how to resolve any issues as effectively as possible, as we have done with Duxburys in your case.
Looking over the email chain that was received, all of our colleagues and our sales manager inspected the pictures but could find very little fault with your table. We provided all the best solutions to Duxburys to resolve this including providing a part refund or using part of their own stock to resolve. It is then up to the retailer to discuss this with you.
If you do have any further pictures or updates, we will be more than happy to investigate further but, from those originally pictures and information, this was the best we could advise the retailer.
Kind regards
NOVA
Great customer service provided
Great customer service provided by Emily, who helped me picked a great product for my garden. So much to choose from, it can be so overwhelming.
30. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Katherine
Thank you for taking the time to write a glowing review for us. It is always highly appreciated to receive feedback such as this from our customers. We are so pleased you have had a great experience with us and love our products.
We will ensure we relay this to Emily as well.
Thanks again.
Kind regards
NOVA
Really nice high end product at a very…
Really nice high end product at a very reasonable price. With a little guidance from Nicol we really managed to pick the perfect item to enhance our garden. Would definately recommend any item from these guys as what we saw all look and feel like top quality products
22. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Simon
Thank you for taking the time to write such a lovely review for us. We are always so thankful when customers have had an excellent experience with us and our products. We will ensure we relay this feedback to Nicol as she is a great asset to our team and regularly helps all our customers to an incredible standard.
We hope you enjoy your furniture.
Kind regards
NOVA
Speaking from a Returns Representatives…
Speaking from a Returns Representatives point of view our Wholesalers purchase many items from Nova Outdoor, we are always very happy with the high quality of their furniture and find them very accommodating if ever we have any queries with any faults that we may have come across on rare occasions or for our customers, they are always quick to supply replacements/parts when necessary if they are able to. I can therefore only highly recommend them as a go to for any Garden Furniture requirements. And a special heads up to Nicol Burchill who is always very helpful to me.
20. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Karen
Thank you so much for taking the time to leave such a lovely review for us. It is always highly appreciated when we receive positive feedback from our customers.
It is always a pleasure to supply our products for you and help to assist with any issues. We will ensure Nicol is made aware of this feedback as she is a major asset to our team.
Kind regards
Nova
The Best Garden Furniture
I have bought from Nova for over a year now and I must say that there is no other garden furniture out there that compares to NOVA. Ian and Martin are a credit to the company. They have always helped with any enquiries and been on hand with any aftercare.
12. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Emma
Thank you for taking the time to leave such a lovely review for us. It does mean a lot to receive glowing feedback regarding our furniture and the service our team have provided.
We hope we can continue to provide the very best service to you in the future.
Kind regards
Nova
Our Outdoor Rattan Cushion Storage box…
Our Outdoor Rattan Cushion Storage box arrived so quickly! We are so pleased with it - it gives me joy every time I lift the lid! Easy to put together and really substantial. Stores all my cushions for my large dining set plus room to spare for other items. The made to measure weather cover just finishes it off. I couldn't recommend highly enough - thankyou! it makes such a difference to receive items quicker than expected & better quality than expected.
8. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Kate
Thank you for leaving such a lovely review for us. It is always highly appreciated to receive positive feedback from our stockists and customers. We are so pleased you love your storage box!
We hope we can supply to you again in the near future.
Kind regards
Nova
Great products & service they go the…
Great products & service they go the extra mile we purchased a Vogue corner sofa set delivery was on time simple to set up rising table is amazing will purchase again, big thank you to Ian, Lucas & martin for all your assistance with my order
8. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi peter
Thank your for taking the to leave such a lovely review for us. We are so pleased to hear that you love your Vogue set and the service provided was to such a high level.
We will ensure we relay this to Ian, Lucas & Martin.
Thanks again.
Nova
Excellent Quality Of Product - would highly recommend
I purchased a TITAN Pergola from NOVA outdoor living and i can not recommend the quality high enough. The product is excellent and just as described. Perfect finish and looks perfect installed.
5. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Good morning
Thank you for taking the time to leave an incredible review for us. It means so much to us to receive glowing feedback regarding our products and our service. We take a lot of pride in providing the best products and service to our stockists for their customers.
We hope you have many happy memories with your Pergola.
Kind regards
Nova
Great quality and customer service!
I’ve recently started ordering from Nova and the customer service experience I received was of extremely high standard, with efficient and helpful responses.
Not to mention the quality has been great!
Would definitely recommend!
4. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Molly,
Thank you for your 5* review, it is great to hear that the service you received has been of a high standard and that you are happy with the quality of our products!
Kind regards,
The Nova Team
Great products and service from Nova
Great products , great service , I have purchased numerous products from nova and they always deliver on quality. Love the titan pergolas and will soon be buying a gas fire pit.
Well done nova!
3. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von novaoutdoorliving.co.uk
Hi Paul,
Thank you for your kind 5* review, we are over the moon to hear that you are happy with the quality of our products. We take pride in our high quality products!
Kind regards,
The Nova Team
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