A great car buying experience. Ben was friendly & knowledgeable without the pushy sales techniques used by a lot of car dealerships. A smooth transaction from viewing the car & test driving to the han... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This was the best car buying experience I've ever had. From the detailed pictures in the advert to the handover and aftercare, every step has been effortless and enjoyable. From someone who has had pl... Mehr ansehen
Buying a car from Ben was a really pleasant and easy experience. From start to finish he was kind, polite, and super knowledgeable. He patiently helped me find the best deal for me, and I couldn’t b... Mehr ansehen
Unternehmen hat geantwortet
We had a great buying experience from their Poole show room. Customer service was exemplary, with all questions and queries quickly dealt with. No hard sale, just good honest help. Neil Helliwell has... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Norman Motors – Trusted by Dorset Drivers Since 1953 As Dorset’s oldest family-run used car dealership, Norman Motors has proudly served the community for over 70 years. Built on honesty, integrity, and genuine customer care, we’re committed to building long-term relationships through trust and outstanding service. High-Quality Used Cars, Expertly Prepared With nearly 200 hand-picked vehicles across our Bournemouth and Poole sites, we offer something for everyone — from family SUVs to sporty coupes. Every car undergoes a thorough inspection by our expert technicians and is immaculately prepared by our in-house valeting team. A Friendly, Pressure-Free Experience At Norman Motors, you’ll never face pushy sales tactics. Our team is here to offer honest advice, helping you find the right car at your pace — for a relaxed and enjoyable experience from start to finish. Support That Goes the Extra Mile Your experience doesn’t end at handover. We offer industry-leading warranty packages — Optimum and Optimum Plus — for complete peace of mind, with extended coverage options tailored to your needs. On-Site Service Centre Our modern Service Centre features the latest diagnostic equipment and skilled technicians to keep your car performing at its best — long after you drive away. Flexible Finance Solutions In partnership with MotoNovo Finance, we provide flexible finance options from just 9.9% APR. Apply online for quick approval or speak to our team for personalised guidance. Why Choose Norman Motors? ✅ Trusted, family-run business for over 70 years ✅ Nearly 200 premium used cars in stock ✅ Expertly prepared and fully inspected vehicles ✅ No-pressure, customer-first approach ✅ Market-leading warranties and aftercare ✅ Competitive finance options Whether you’re buying your first car or your next, discover the Norman Motors difference — where quality, trust, and genuine care come as standard.
Established in 1953
Vom Unternehmen geschrieben
- Rated 5* on Autotrader
- "I was very pleased with the service I received from Norman Motors.From my initial enquiry, every call was answered efficiently, often by different team members but each equally proficient and professional. When I visited the garage, the sales person was very welcoming, and was totally up to speed with the specification of the car and its history. There was no pressure, and the warranty and finance packages were fully and clearly explained. It is reassuring to know that privately owned garages such as Norman Motors still exist and maintain good old fashioned service. I would not hesitate to use Norman Motors for my future motoring needs." John C
Norman Motors Warranty
Comprehensive cover with our Norman Motors warranty
When you purchase a quality used car from Norman Motors you will receive either the existing manufacturer’s warranty or our 3 months Norman Motors Optimum/Optimum Plus warranty backed by Driver First, Europe's leading warranty provider. For added peace of mind we do recommend that you extend your warranty period at the time of purchase and save money with our competitively priced cover.
An extended Norman Motors Optimum warranty / Optimum Plus+ warranty will cover you for many eventualities. Our comprehensive warranties come with unlimited mileage and the maximum claim limit to the value of your car at the point of purchasing the policy.
Kontaktinformationen
214-222 Wallisdown Road, BH10 4HZ, Bournemouth, Vereinigtes Königreich
- 01202 513818
- webenquiries@normanmotors.co.uk
- www.normanmotors.co.uk
4.9
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1063 Bewertungen
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Recently bought a second hand car from…
Recently bought a second hand car from Neil. He was very helpful and made sure the transaction went very smoothly and the car was immaculate when i collected it. Thank you, loving my new car!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Samantha,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're delighted to hear Neil was so helpful and made everything run smoothly, and that your car was presented to such a high standard on collection. We’ll be sure to pass on your kind words to him.
It’s great to know you’re loving your new car.
Thank you again for choosing Norman Motors, and we hope to see you again in the future.
Best Regards
David Norman
Goos service good knowledge on cars
Goos service good knowledge on cars. Would recommend to anyone about using Norman motors
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Lesley,
Thank you for your kind review. We’re really pleased to hear you found the service strong and our knowledge helpful, that’s exactly what we aim to deliver.
We truly appreciate your recommendation and thank you for choosing Norman Motors.
Kind regards,
David Norman
new car and very happy
I would like to share my positive experience following my recent purchase of a new car from Norman Motors.
From start to finish, the service I received was excellent. Neil, the sales representative who assisted me, was exceptionally polite, professional, and helpful throughout the entire process. He took the time to answer all of my questions clearly and made the experience smooth and enjoyable.
I truly appreciate the high level of customer care and would not hesitate to recommend Norman Motors to others. Thank you again for such a pleasant experience.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Thank you for your lovely review. We’re delighted to hear how happy you are with your new car and that your experience with us was excellent from start to finish.
Neil will be especially pleased to know that his polite, professional and helpful approach made the process smooth and enjoyable for you. Taking the time to answer questions and ensure everything is clear is exactly what we aim for.
We really appreciate your recommendation and your kind words about our customer care. Thank you again for choosing Norman Motors, and we hope you continue to enjoy your new car.
Kind regards,
David Norman
Excellent service from Stuart
Excellent service from Stuart, as I was based in Leicester, it would have been a long drive to Bournemouth (so purchased the vehicle online), and had it delivered. Took it out on road test with delivery driver, everything was fine with vehicle, fab service from Norman Motors, would definitely use again and recommend them to anyone looking to buy a car, very helpful and trustworthy 👍😊
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Hi Harnek,
Thank you for your fantastic review. We’re delighted to hear you had such a positive experience purchasing your car online with us.
Buying at a distance can feel like a big step, so it’s great to know Stuart made everything straightforward and that the delivery and handover went smoothly. We’re really pleased you felt confident and happy after the road test, exactly how it should be.
Your comments about being helpful and trustworthy mean a lot to us, and we truly appreciate your recommendation.
Thank you again for choosing Norman Motors, and we hope you enjoy your new car 👍😊
Kind regards,
David Norman
Pete
I recently traded in my car at Normanmotors and had a genuinely positive experience from start to finish. The staff were welcoming, knowledgeable, and never pushy, which made the whole process feel relaxed and straightforward.
They offered me a fair and transparent valuation for my old car, clearly explaining how they arrived at the figure. I appreciated that there was no pressure to accept immediately, and they were happy to answer all my questions.
The selection of newer vehicles was impressive, with a range of well-maintained options to suit different budgets. Once I chose my new car, everything was handled efficiently — from paperwork to arranging collection. The team kept me informed throughout, and there were no hidden surprises.
Overall, the customer service was excellent, and the entire trade-in process was smooth and hassle-free. I would definitely recommend this garage to anyone looking to upgrade their car with confidence.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Pete,
Thank you for such a detailed and fantastic review, we really appreciate you taking the time to share your experience.
We're really pleased to hear you found the whole process relaxed, transparent, and pressure-free, especially when it came to your part exchange valuation.
It’s great to know everything ran smoothly from choosing your new car through to collection, with clear communication throughout, that’s exactly the experience we aim to deliver.
Enjoy your new car, and thank you for choosing Norman Motors, we hope to see you again in the future!
Kind Regards,
David Norman
Great service, Great Garage, highly recommended
First thing I would like to say is a very big thank you to Jonathan for making the whole experience fantastic from start to finish I couldn't have asked for better.
I visited the showroom in poole as I was in the market for a used car that was in good condition and had been looked after with service history. I am pleased as to be writing this review that I found such a thing. They have a wonderful selection of cars that all look wonderful and clean, unfortunately for me a lot of them were out of my price range but fair prices for what they are. The showroom is gorgeous very clean and kept well.
I would highly recommend anyone looking for a used car to look at Norman motors as the service and work is incredible, I will certainly be looking at purchasing another car from them in the future if I am able to afford it.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Jonathan,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're delighted to hear Jonathan made the whole process so enjoyable from start to finish — we’ll be sure to pass on your kind words to him.
It’s great to know you were impressed with the condition of our vehicles and the showroom, as well as the overall service you received.
Enjoy your new car, and thank you for recommending Norman Motors, we look forward to seeing you again in the future when the time is right!
Kind Regards,
David Norman
We have purchased numerous vehicles…
We have purchased numerous vehicles from Stuart from Norman Motors in Bournemouth Road and can honestly say every time has been an absolute pleasure with no hassle or delays. I find Stuart to be very professional but also with a friendly demeanour. Highly recommend.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Wayne,
Thank you for your fantastic review, we really appreciate your continued support over the years.
We're delighted to hear that every experience has been smooth and hassle-free, and that Stuart has consistently provided both a professional and friendly service , we’ll be sure to pass on your kind words to him.
It means a lot to have returning customers like yourself, and we really appreciate the recommendation.
Thank you again for choosing Norman Motors, and we look forward to helping you again in the future!
Kind Regards,
David Norman
Smooth buying process
The whole experience was really smooth and there was no issues with anything, Ben made sure to keep me updated along the whole process and made sure I was happy with all the decisions, very satisfied with the ease of the whole process 👍🏽
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Remy,
Thank you for your great review. We’re delighted to hear that the whole process was smooth and hassle-free for you.
Ben will be really pleased to know that keeping you updated and making sure you were happy every step of the way made a difference. That’s exactly the experience we aim to deliver.
We really appreciate your feedback — enjoy your new car and thank you for choosing Norman Motors 👍🏽
Kind regards,
David Norman
Fantastic Customer Service all round, many thanks.
We received absolutely fantastic customer service when we recently brought our Mercedes from Stuart at Norman Motors. He was friendly, knowledgeable and very professional and we would not hesitate to recommend him and Norman Motors. He kept us aware of the progress of the Mercedes at all times. Thank you Stuart for such a great experience.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Justine,
Thank you for your fantastic review. We’re delighted to hear you received such great customer service and that Stuart looked after you so well throughout your purchase.
It’s great to know you found him friendly, knowledgeable and professional, and that his communication kept you fully informed every step of the way. I’ll be sure to pass your kind words on to him.
Thank you again for your recommendation and for choosing Norman Motors...we hope you enjoy your Mercedes!
Kind regards,
David Norman
Great experience buying my car
Great experience buying my car with Norman Motors, Louis was always helpful, with me coming all the way from Essex it was an was an easy transition making sure everything was ready for me to collect it and drive away happy! I love the car couldn't be more pleased thank you Louis
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Charlotte,
Thank you for your great review. We’re delighted to hear you had such a positive experience buying your car with us.
It’s fantastic to know Louis made everything easy for you, especially with the journey from Essex, and ensured everything was ready for a smooth collection. He’ll be really pleased to hear your kind words.
Most importantly, we’re thrilled that you love your car — thank you again for choosing Norman Motors!
Kind regards,
David Norman
Car sales as it should be done
10/04/26 quick update. I had a minor issue with a flat battery. I phoned Norman Motors on Good Friday and they immediately put me in touch with their recovery and home start provider who got someone out in only an hour. I then spoke to the Servicing Manager on the Tuesday and he straight away agreed I could take it to Halfords for a new battery under their warranty. I emailed the receipt and payment was in my bank account on the Wednesday. I even received a phone call on Tuesday afternoon apologising that their accounts manager was on holiday, otherwise I would have been reimbursed the same day. Amazing service from probably the best motor dealers I have ever dealt with.
The guys at Norman Motors are really friendly and easy to deal with. There's no pressured selling and they are happy to allow you time to view and test the cars at your own pace, while still being available should you have any questions. I personally had a very good experience and would be happy to recommend them. The car I purchased was well priced and exactly as described. Even though neither were due a fresh MOT and service were done before I collected the car, at no charge. I had no need to haggle over the part exchange value of my old car as they were happy to pay what I wanted (be realistic in your expectations) and so far the new car has fully lived up to expectations.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Martin,
Thank you for such a fantastic and detailed review. We’re really pleased to hear that your experience reflected exactly how we believe car buying should be, relaxed, transparent and without any pressure.
It’s great to know you appreciated the time to view and test drive at your own pace, along with the straightforward approach to pricing and part exchange. We’re also glad the preparation of the car, including the MOT and service, added to your confidence before collection.
Most importantly, we’re delighted that your new car is living up to expectations. Thank you again for your recommendation — it really means a lot to us.
Kind regards,
David Norman
Amazing Cars, Amazing buying process
Just recently bought a black M135i from Neil at Norman Motors.
The process from initial enquiry to sale of the car was as simple as could be. Unfortunately they wouldn't take the car I had at the time as PX but that was no worry, Neil suggested an idea and upon taking it I was able to part with it and move onto the M135i.
Applying for the finance on the car was easy as pie, can't fault the process by any means.
Collection of the car got a little messy but that's alright, handover of the vehicle and follow up by Neil has been amazing, if the team have anything for sale in the future would definitely be coming back.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Leo,
Thank you for your fantastic and honest review, we really appreciate you taking the time to share your experience.
We’re delighted to hear that Neil made the whole process simple from your initial enquiry right through to arranging the sale, and that his advice helped you move things forward when part exchange wasn’t an option. It’s great to know the finance process was smooth and straightforward too.
We appreciate your understanding around the collection, and we’re really pleased that the handover and follow-up support from Neil left a positive impression. I’ll be sure to pass your feedback on to him.
Most importantly, we’re thrilled you’re enjoying your M135i, and we’d love to welcome you back in the future.
Kind Regards,
David Norman
From seeing the car online to…driving back home to Newcastle.
From seeing the car online (Mercedes E class night edition plus ) to contacting the Garage was daunting to say the least ,
This is where we first met Jonathan a car salesman with a wealth of knowledge (45 years in the trade) and a true gentleman,
I agreed on the price , but now for collection, we live in the north east of England and the car is on the south coast of England namely Bournmouth, a small chat with Jonathan and his Manager and they very kindly paid for my flight from Newcastle to Southampton, where we (my daughter and i ) jumped straight on a train to Bournmouth 40 minute pleasant train journey, we were met at Bournmouth Station by Jonathan dressed immaculately, driving a beautiful black BMW , the short journey to the showroom took 15 minutes to a very nice showroom indeed with photographs of the 73 years history of the family owned garage, with a fantastic assortment of vehicles to suit every member of the family,
Now we did the paperwork given a nice cup of coffee, Jonathan once again an expert in the art of communication where computer screens are involved, we were automatically given a 3 month warranty but extended it there and then up to 2 years as this is Norman’s Motors very own warranty,
Jonathan then took us to the side of the showroom where our car had been fully valeted and looked in showroom condition absolutely everything i wanted but very hard to see in a photo on your laptop ?
Jonathan went right through the car and explained everything in detail i couldn’t have been happier ,
looking at the fuel gauge we noticed it had a full tank of fuel , this was done by Jonathan as a small but sincere thank you for the distance we had travelled ( 381miles )
On leaving Jonathan even gave us directions to the Bournmouth Pier for fish and chips at lunchtime before we set off back up north ,
Honestly this was a fantastic day and night to remember for me and my
daughter and Normans Garage looked after us like we’ve never really been
looked after before, and we have both bought numerous Mercedes vehicles from dealers all over the UK 🇬🇧
Don’t let the distance put you off , these people will look after you no matter where you travel from,
Would i go back to Normans Garage again ? Hopefully this Mercedes lasts me well into retirement, but if i was in the market for another car 100% i would ,
Big thanks to Jonathan and all the staff for making our journey a very pleasant and memorable one on the 2nd of March 2026 ,
Steve & Sophie.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Steve,
Hi Steve & Sophie,
Wow! Thank you so much for taking the time to share such an incredible and detailed review. We’re absolutely delighted to hear that your experience with Norman Motors, and Jonathan in particular, made your car purchase such a memorable occasion.
Travelling 381 miles from Newcastle is no small journey, and we’re so pleased that everything from your flight arrangements, the train transfer, to the personal welcome in Bournemouth made you feel comfortable and looked after. Jonathan will be thrilled to know that his knowledge, attention to detail, and extra touches — like the full tank of fuel and guidance to Bournemouth Pier — made such a positive impression.
It’s fantastic to hear that you loved your Mercedes E-Class Night Edition Plus and that the inspection, valet, and handover gave you complete confidence in your purchase. We take pride in making long-distance purchases feel seamless, and your review perfectly reflects the level of care we strive to provide for all our customers.
Thank you again for trusting Norman Motors and for your kind words about our team. It means the world to us. We hope your Mercedes serves you well for many happy years ahead, and we’ll always be here whenever you’re in the market for your next car.
Kind regards,
David Norman
Top Notch
The viewing, test drive, and buying process was seamless from start to finish. My BMW 3 Series M Sport was meticulously presented and I'm delighted with the car. Many thanks to Andrew in particular for his patience, kindness, and professionalism. This company is 100% recommended.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Rob,
Thank you for your fantastic review. We’re delighted to hear that your experience from viewing and test driving to purchasing your BMW 3 Series M Sport was seamless.
Andrew will be thrilled to know that his patience, kindness, and professionalism made such a positive impression. We take pride in presenting our cars meticulously and providing top-notch service, so it’s great to hear it reflected in your experience.
Thank you again for your recommendation and for choosing Norman Motors — we hope you enjoy every mile in your new BMW!
Kind regards,
David Norman
Brought a car through Ben
Brought a car through Ben. Service from start to finish was brilliant. Would definitely recommend and will 100% use them again in the future.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Talia,
Thank you for your great review. We’re delighted to hear that your experience buying through Ben was brilliant from start to finish.
Ben will be pleased to know you felt well looked after, and we really appreciate your recommendation. We look forward to welcoming you back when the time comes for your next car!
Kind regards,
David Norman
I have used Norman motors for several…
I have used Norman motors for several years now and they sell top quality cars. I really recommend Neil who has been amazing every time I have brought a car. I would highly recommend using them and they go above and beyond for their customers.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Jordelle,
Hi [Customer’s Name],
Thank you so much for your continued support and for taking the time to leave such a glowing review. We’re delighted to hear that Neil has consistently provided amazing service every time you’ve purchased a car from us.
Going above and beyond for our customers is exactly what we strive for, so it’s fantastic to know it’s made such a positive impression. We really appreciate your recommendation and look forward to helping you with your next car in the future!
Kind regards,
David Norman
Buying my next car with Norman Motors…
Buying my next car with Norman Motors was a really positive experience. Neil was very welcoming and gave us a detailed overview of the car we were test-driving, even showing us features that other dealers had not mentioned before! We got a great deal on the car and the process of purchasing and having it delivered was smooth and incredibly efficient. Thank you!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Hannah,
Thank you for your fantastic review. We’re thrilled to hear that your experience buying your next car with Norman Motors was so positive.
Neil will be delighted to know that his detailed overview and guidance made a difference and that you noticed the extra features that other dealers hadn’t mentioned. It’s great to hear that the purchase and delivery process was smooth and efficient and that you’re happy with your new car.
Thank you again for choosing Norman Motors, we really appreciate your support!
Kind regards,
David Norman
Professional and friendly service
Professional and friendly service.
Neil was helpful and informative about the cars we looked at, and helped us to purchase our Q2 with a smooth transaction. Many thanks!
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Catherine,
Thank you for your kind review. We’re really pleased to hear that Neil was helpful and informative while you were looking at the cars and that the whole purchase of your Q2 was smooth and straightforward.
I’ll be sure to pass your comments on to Neil, he’ll really appreciate the feedback.
Thank you again for choosing Norman Motors and we hope you enjoy your new car.
Kind regards,
David Norman
Great experience start to finish
Bought my latest car from these guys, great service from start to finish. Once I paid the deposit they held the car for me until I sorted out my old car (which took longer than I wanted). Stuart was extremely helpful all the way through the process & I couldn’t have been looked after any better. Would highly recommend these guys for any cars in the future.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Fergus,
Thank you for your great review. We’re delighted to hear you had such a positive experience from start to finish.
It’s great to know that Stuart was able to support you throughout the process and that holding the car while you sorted your previous one made things a little easier. We always try to be as flexible and helpful as possible, so it’s fantastic to hear you felt well looked after.
I’ll be sure to pass your kind words on to Stuart.
Thank you again for choosing Norman Motors and for your recommendation, we really appreciate it.
Kind regards,
David Norman
They were very nice to work with and…
They were very nice to work with and make the whole process easy.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Norman Motors
Dear Ryan,
Thank you for your kind review. We’re really pleased to hear that you found the team nice to work with and that the whole process felt easy and straightforward.
That’s exactly the experience we aim to provide for all our customers. We really appreciate you choosing Norman Motors and hope you enjoy your new car.
Kind regards,
David Norman
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