National Geographic Magazine Bewertungen 

450
TrustScore 3.5 von 5

3.6

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

The magazine is definitively worth it, but there have been some problems regarding missing issues. Nevertheless, the customer services has kindly and supportive staff, and the attention was great. I h... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Zeer teleurstellende ervaring. Ik ontving een aanmaning voor een abonnement op National Geographic Traveler dat ik nooit heb aangevraagd of afgesloten. In plaats van eerst te controleren of er... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very happy with how swiftly they responded to my request for a change of address within Europe

Bewertet mit 5 von 5 Sternen

My nephew reads his National Geographic for Kids cover to cover as soon as it arrives. He's 8 yrs old. His first subscription was for NG for Little Kids when he was about 3 yrs old and with that int... Mehr ansehen

Unternehmensdetails

  1. Verlag

Vom Unternehmen geschrieben

National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.


Kontaktinformationen

3.6

Akzeptabel

TrustScore 3.5 von 5

450 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3.6

Alle Bewertungen

(450)

79 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

Geen reactie op mails

Probeer al 1,5 maand mijn adreswijziging door te geven via een formulier op hun website en ik krijg 0 respons. Echt bagger, want ik ben al verhuisd. Klantenservice is dus echt niet betrouwbaar.

22. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

It's obviously a tremendously beautiful…

It's obviously a tremendously beautiful magazine with fantastic photographs and well-researched in-depth articles, but it's a pity to see that the magazine recently got used as propaganda for the pharmaceutical industry by mentioning only specific evidence in favour of mass vaccination, but leaving out all the evidence of the millions of cases of inverse effects leading to severe trauma or death. I guess we now know where a large part of their sponsor funds come from.

10. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Inspiring Content, but hundreds of ads

National Geographic Channel has been a source of awe-inspiring documentaries and educational content. It is my go-to channel to relax. The visuals are stunning, and the storytelling is both informative and engaging.
However, the overall experience is marred by the excessive number of advertisements. The frequency and duration of ads interrupt the flow. Sometimes I even forget what I was watching 😀
I understand the importance of ads, but it would be good to balance how often you show them.

5. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Website experience is absolutely awful…

Website experience is absolutely awful for updating/cancelling subscriptions. I can't seem to do anything online, and everything is handled through antiquated calls and/or emails. I've been locked into paying a subscription 2 years running because of failed cancellations, and can't even successfully change my address to get it changed to my new address.

1. Februar 2024
Bewertung ohne vorherige Einladung
National Geographic Magazine-Logo

Antwort von National Geographic Magazine

Dear Customer, We are sorry to hear you are having issues updating your address online. Please login at https://ngmintlservice.nationalgeographic.com/solo/Account/Login. Once logged in, go to "My Orders", select your order, and update your delivery details on the following screen. If you wish to cancel your subscription, please reach our customer service team directly at ngmescalations@subscription.co.uk or 0345 045 0355 so we can assist you further. Sincerely, National Geographic Customer Services

Bewertet mit 1 von 5 Sternen

There are many grammatical errors

There are many grammatical errors in the book. It doesn't mention a lot of exceptions. So the students have a lot of questions and it's really difficult for the teacher to handle all of them.

25. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Refused to cancel my subscription!

I received a postcard that my subscription would be automatically renewed unless I canceled before 1/31/2024. I requested they cancel my subscription on 1/2/2024 via email, but they refused, saying "Although you requested we cancel your gift subscription, the account is paid in full for future copies. Service will continue until their expiration date of April 2024." What a scam. Refuting with my credit card company.

12. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible customer service… noone…

Terrible customer service… noone answers the phone or replies to emails! All i wanted to do was change my address… i have missed 2 issues so far!!

8. Januar 2024
Bewertung ohne vorherige Einladung
National Geographic Magazine-Logo

Antwort von National Geographic Magazine

We are very sorry to hear you are having trouble reaching us. Please reach our customer service team directly at ngmescalations@subscription.co.uk or 0345 045 0355 so we can assist you further. We can dispatch any issues you may have missed. If outside of the UK, please visit www.natgeo.com/contact/international to locate the correct phone number for your region. You can update your address quickly and easily online by visiting our customer care site here: https://ngmintlservice.nationalgeographic.com/solo/ Sincerely, National Geographic Customer Services

Bewertet mit 1 von 5 Sternen

Auto renewal by default

Paid for 6 month subscription to National Geographic Kids for my grandson. Was surprised to see on the invoice it said "auto-renewal" which I did not want. Tried twice to phone - only got "very busy" message; sent two emails - no response.

15. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Vergognosi

Vergognosi
Senza comunicazioni interrompono le “ collane “ a loro piacimento.
Non rispondono alle mail , staccano le chiamate.
Io mi trovo ad avere una collezione che prevedeva 13 volumi , interrotta all’ottava dall’editore.

14. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Stop Your Subscription to National Geographic

I received the National Geographic magazine for over 40 years. I thought that made me a member of the society. So it stated on the card I received from them with each renewal. But not so.

I appears the society set up a relationship with News Corp which they didn't bother to tell the magazine subscribers. This relationship was for profit with the society owning only 27%. When part of News Corp was sold to Disney then Disney became a 73% owner.

Until 2015, the magazine was completely owned and managed by the National Geographic Society. Since 2019, controlling interest has been held by The Walt Disney Company.

Over the years the magazine went into a slow decline and I often debated whether to renew. Then to my surprise I found out that Disney owned 73% of just about everything including the famed magazine. I stopped subscribing. I don't know how the 'society' can be non-profit when it is in a giant for profit group.

Recently I learned that they laid off all their writers and possibly in 2024 they will no longer sell the magazine in stores.

"The latest round of layoffs at the magazine cut 17 editorial positions, including all of the publication’s staff writers, its entire podcast staff, and a group of editors, including one who’d been on staff for nearly 40 years, a former staffer affected by the layoffs told CNN".

You can search for this (because TP) does not allow links. It was in CNN Business

Also the date of experience block below will not let me pick the date I did not renew which was in 2020 so I picked today's date which is not accurate.

26. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Dear CEO and others

Dear CEO and others,
Your information is very reliable, isn't it?
I guess all you think about Africa is that they have no food and no water and they're poor awww so sad. but no, you guys don't have a big enough brain to understand the beauty of Africa, at least explain that and quit the stupidity.

11. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The magazines were a gift to my…daughter

The magazines were a gift to my daughter.
Now that she's a grown up it took me ages to cancel my 10 year-subscription, with threats of an 'incasso'bureau.

Can you f**king believe that arrogance and distrust after 10 years of flawless payments ...

Shame on you National Geographic.

23. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

For a magazine of such standing

National Geographic Digital …
For a magazine of such standing, I am sorry to say that their digital version service is atrocious !
I have a paid membership which does not allow me to read any articles which are emailed to me on a daily basis.
I have tried every single path, to read the articles, to no avail.
A total waste of money!!

21. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Digital membership didnt work; no service

Signed up for a paid digital membership: content was good, when I could read it. Every article I tried reading would hit me a paywall popup telling me to subscribe, despite the fact I am was subcribed, logged in, and paying. Sometimes they would go away after waiting a while, sometimes the payway would not go away.
Customer service sucks. They don't even respond. Never responded to multiple emails requesting they cancle my membership and stop charging me..
Tired of having my mailbox filled up with stuff I cant read, I clicked unsubscribe. Nat geo site responds 'it may take 10 days' for the system to stop spamming me. 10 days? Hell even junk mail marketing from boner pill salemen will stop immediately when you hit that unsubscribe button..
Nat geo/disney, you suck

1. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

People handling subscriptions are a disaster

Almost a year ago I paid for a subscription to Nat Geo History. Everything was correct, but from day one they got my address INCORRECT and despite all my complaining e-mails, they have continued to do so for almost a FULL YEAR and I have yet to recieve a single copy. They are apparantly unaccountable for such mistakes and are certainly uncaring, or they would had made things right by now. Read the other reviews with people with similar problems. I feel nothing but frustration and anger for such avoidable incompetence and only wish I could be listened to.

1. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Constantly fail to deliver issues

Constantly fail to deliver issues. Every time an issue is delivered I find I have missed 1 or 2 issues since the last delivery.

Emails ignored, unable to get through on phone.

Online account management page has no way to cancel subscription.

1. August 2023
Bewertung ohne vorherige Einladung
National Geographic Magazine-Logo

Antwort von National Geographic Magazine

We are sorry to hear you are missing issues of National Geographic. To ensure there is no delivery issue at your address, please reach our customer service team directly at ngmescalations@subscription.co.uk or 0345 045 0355 so we can assist you further. Sincerely, National Geographic Customer Services

Bewertet mit 1 von 5 Sternen

National Geographic Traveller Subscription - Great if it turns up!

I love(d) the magazine, but I've been subscribed since December and every month I have to complain that my magazine hasn't arrived.
It's the 14th June, the new issue was out on the 1st and AGAIN it hasn't arrived.
I'm so fed up with having to complain I can't be bothered to ready it anymore - I've asked for my renewal to be cancelled but I'm not convinced it has been.........

14. Juni 2023
Bewertung ohne vorherige Einladung
National Geographic Magazine-Logo

Antwort von National Geographic Magazine

We’re sorry to hear of this recurring issue and thank you for sticking with the magazine. This is not the usual standard of service. Your magazine should arrive on the first Tuesday of the monthly frequency (unless a double issue). Please contact natgeotraveller@subscription-helpline.co.uk and also info@natgeotraveller.co.uk. The National Geographic Traveller UK team will be happy to assist and resolve this for you.

Bewertet mit 1 von 5 Sternen

Déception

Je suis vraiment très déçu de national geografic. Lorsque j'ai vu un reportage concernant un pays que je connais bien, ils ont traité que les sujets facile. Un reportage où l'on apprend rien du tout.

4. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

don't subscribe to National Geographic

Either National Geographic is being scammed big time by fake NG operators, or their systems and customer service are really appalling. Bought a $29 digital subscription but do not have access to the subscriber section of the website and cannot get a refund, just going round and round in circles. Try to log into the website, get "System Error" message. then they can't find my account (event though I am able to log into some kind of customer service system and see it - but no "cancel subscription option of course!). AVOID AT ALL COSTS, DO NOT BE TEMPTED TO SUBSCRIBE!

25. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

national geographic has simply lost its…

national geographic has simply lost its purpose, originally designed to explore the world and to educate about its geography, it has slipped into the focus of social issues, race, gender, and diseases - each of these topics may be affected by geography, but they should never be the sole purpose, or cover of magazines, please get back to your mission

24. März 2023
Bewertung ohne vorherige Einladung

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