National Geographic Magazine Bewertungen 

How can such a well established magazine part of Disney company have the worlds worst UX and app? I get an error message when trying to subscribe. Nat Geo could be making way more money if they got their finger out. On top of that, I downloaded the app in the UK and it is giving me German only issues? They are so so behind.

I really love this magazine and had been subscribing for years - I always received issues on time. Now for the past about year or so, maybe slightly longer, I have hardly ever received an issue, and for a number of months I have had to phone in to request a ‘replacement’ copy be sent as my originals never arrived. Absolutely shoddy service. Every time I call and ask this to be looked at and investigated I am told it will be and then never hear anything back,

I ordered an annual subscription in 2021 for my grandchildren in France and they liked it. I was then sent an email in September 2022 asking if I wanted to renew it, which I did and I paid for it. The order wasn't processed correctly and after many useless emails back and forth, I have been given a refund for half the amount I paid and they think that's okay. Go figure

Quite frankly, dire. Their website is awful and didn't allow me to put in a different name/address for billing and recipient of the magazine. This has been an issue for 2 years but never had a problem ringing up to renew (I ring up because every time I have tried to pay online, there has been an issue). Tried to ring up to renew this time and was told I couldn't because the account wasn't in my name. It was in my mum's name as she was the recipient. I had set up the account, had access and knew all details of the account. Initial advisor said I couldn't renew using the account I had used for the last 2 years and would have to set me up a new one. She then tried to over charge me. I left that conversation and tried to email. Again, advisor via email was no help and said she couldn't discuss anything due to GDPR, despite this being irrelevant as I was not wanting to obtain any information as the the account was my account and had my bank details. The only issue was my mum's name was on the account due to their dodgy website. Gave up on that. Rang another advisor who sorted it and didn't see the issue that the other advisors had because I was obviously just trying to pay for the magazine, as I had done the past two years. It really shouldn't have been that difficult and a whole week process to renew a magazine. If you haven't already, save some time and don't get involved with this company. Magazine is great but it has been a hassle every year I've wanted to purchase!

Can not change my address on their web site. Will have to waste even more time trying to get through on the phone. Don’t subscribe…… buy it at a shop.

The website won't let me log in to manage my subscription. I've tried resetting my password but it doesn't help. This isn't the first time this has happened - in the past I've had to waste my time calling up their customer services to make changes to my account. Their website is still in the Stone Ages - every other magazine/journal/paper I subscribe to allows you to manage your subscription online. Also, when you try to log in it takes you to a separate website - I don't understand why they are trying to make it so complicated. I really like the writers/content but will unfortunately be cancelling my subscription for this reason.

NGHIstory is a great magazine but sadly their subscription service is disgraceful! On several occasions I got a year subscription but magazines went missing. As a last chance I took out a subscription for a year in 2022 and heard nothing back till I asked them what went wrong and they said - I took out a subscription for Canada readers! Something really wrong with these people - I am thinking of taking legal action

So sick of trying to watch any show on Nat Geo Channel. Commercials come on every 5 minutes and last for 3 minutes at a time....it's insane. The same commercials over and over again and in a 1 hour show almost half the time is commercials. Disney, you destroyed a good thing, shame on you!

International subscription service screwed up twice.

The articles can we well written and informative but their digital infrastructure is an absolute mess leading to a really poor customer experience. I tried the digital subscription, from the start it was confusing, I set up a direct debit but then couldn't access anything. You have to then create an account (separately), then link the subscription you previously paid for... Unnecessary complex, it should be one operation. When you do eventually get access to the articles, they're unfortunately riddled with ads (even though you've paid to access them) and they're badly implemented ads too, the kind that randomly load and move the page around so you have to scroll back to where you were reading. It's also impossible to find any info on your subscription, if you go to "manage subscription", it asks you to log in again even though you're already logged in. It's like nobody has considered or they just don't give a crap about the user experience. Which is a shame because I'd happily pay if it wasnt so infuriating. However, it is, so I'll be cancelling.

Is it a common thing for National Geographic around the world. I live in Jndia and had subscribed for the magazine on 8th October. I had also received a communication that December issue will be my first. However, toll today I have not received the magazine. I had written a mail as well in their customer support but have got no response.

Una volta sottoscritto l'abbonamento digital non avrete moto di vedere la durata dell'abbonamento, la data del successivo rinnovo e soprattutto i costi! Tutto viene nascosto al Cliente, che si vedrà dunque l'addebito successivo a prezzo pieno e non potrà far niente per annullare il tutto. La mancata trasparenza sulla gestione dei rinnovi, nel 2022 è inconcepibile: non si vedono i dati del proprio abbonamento e ancora meno è possibile gestirne il rinnovo/disattivazione da web.

Really great informative channel. Finding out new information of sculptures, history, animals and world findings is very invigorating.

I too wish I had read reviews on here before ordering a subscription. I placed my order back in October and still no sign of my magazine. The website is clunky and the password reset is not working so I can't even access my account. Not can I download back issues because the download does not work! Total rip off and feel like I have been scammed!

Reported to Trading Standards and BBC Watchdog. I hope you are investigated. Anyone else reading this please do the same.

We are in UK. We tried to arrange a subscription for our son who now lives in Canada. There is no way to do this online ! Enquiries to Customer service saw me passed from colleague to colleague on each side of the Atlantic, nobody taking responsibility nor offering any sensible suggestions as to how it could be arranged. Oh, I should add that one suggestion was that I phone US ( not Canada) and arrange it, I had to explain that the cost of the call would be much greater than the NG subscription.

The result of all this, one lost potential customer. How are NG still in business?

100 Best Photos, 2023. If I wanted your opinion on climate change I would have asked for it. You have drank the kool aide and I will no longer buy your publications.

Oh how I wish I have read all the reviews here before I even started considering National geographic subscription....

Long story short. I ordered a subscription as a present for my niece on 2nd May, until today 2n October, she hasn't received a single issue, 5 months later.
Support are answering my emails, they sound like polite people but it is not very useful and helpful information they are providing, no tracking number, no additional info.

I will definitely not continue with the subscription even if my niece start getting issues, which I highly doubt as of today.

Very poor auto renewal system. They tell you 13 months before it will automatically renew without giving any dates. Then they automatically take your payment without notice. This is completely contradictory to the legal guidance set out by the government for fair contract renewals. I would really encourage NG to change this practice as I believe it to be very unfair. This is clearly the view of everyone else on this review site. Surely this is impacting on any chance of returning customers?

Nothing but trouble. There are multiple websites offering seemingly the same thing for different prices. After subscribing, I still don't have access to the digital magazines.