National Debtline Bewertungen 

Needed help for a family member. Found this debt-line to be so helpful. Accepted my request to talk on behalf of my sister. I didn’t feel patronised or embarrassed. Such lovely kind people. The help and advise that was given was a great help.

I received a call back and was placed on hold for approximately 30 minutes before a call handler became available. Throughout the call, the handler gave the impression that she was keen to end the conversation. Whenever I asked a question or was unable to locate the financial information she requested quickly enough, she repeatedly suggested that I should contact other organisations instead. At one point, I even asked whether I was preventing her from finishing work for the day, due to the way the call was being handled.
During the financial assessment, her questions were unclear, and on several occasions she returned to asking about my property and its value, despite the fact that I had already provided this information and that my only debt related to my energy supply. I clearly explained that I did not want to call back, as it had taken me months to reach this point and I was hoping to resolve the matter during this call. Her whole tone sounded judgemental. I also explained that if the call ended, I would likely feel overwhelmed and delay progressing the issue.
Partway through providing my financial details, while I was speaking the call went dead, and I did not receive a call back.

Excellent service and advice

The lady who gave me the advice put me at ease which made me then look at things in perspective. I felt to see if I could manage things a lot better once I could see clearer. The ad she gave me was informative and clear. I like the fact that I could speak to her on the telephone and she backed everything up with an email. I would definitely recommend this service if you think you are in trouble

A very helpful company in the advice given to me

The women i talked to was really help told her i was really low on gas an she sorted that out straight away got sent to vouchers which as really helped me

Talked to a lovely lady, knowledgeable and empathetic--she sent me sample letters to question the horrible letter I received out of nowhere and reassured me that she/they would be there for me if needed.

The advice is so professional.It is in context ,boundaries of Our Laws of the land.

Brilliant staff and fair. Tailoring advice based on prsonal situation and needs

Chat service used
Connected almost immediate
Sarah was helpful and understanding.. would recommend to anyone no matter circumstances.. thank you

It’s save me

I used the Money Steps to help write a budget and it was really quick easy and simple to follow.
I’d definitely recommend even if you’re not in debt, it’s a really good tool to help organise your finances.

Very helpful and understanding. No judgement, just support.

An absolutely incredible service, an absolute God send.
This service is simply as good as it gets.

Very understanding and patient

Helped get me to get my brother where he needed to be in helping with debts

They knew how I felt and was very knowledgeable and gave me links to follow at my ledger was very easy process

I feel very upset as I just plucked up courage to call and spoke to a ‘more mature lady’ and I had to end up saying not to worry.
It felt rushed and i felt like i was causing her to be inconvenienced!
I’m going through a lot financially and have previously called had had such lovely help and reassurance.
Today was certainly not like that and I will never call again.
It seemed to be ‘you can’t just do this or that’ which I was fully aware of and that’s why I was calling for advice.
Actually cried on ending the call!

I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if it was the correct but for now I'm convinced and the human way I was dealt with was fantastic as well. "Bedside manners" still go a long way.