Reading the reviews it seems I have a similar problem to many. I had a subscription for a couple of years and all was well. Then they cancelled it out of the blue. I made an order and they took my mon... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
At the start, all was good. Then the odd missing item or order not turning up. Feels like I was an inconvenience when contacting them. Then they cancelled my subscription and I lost 2 yrs of loyalty p... Mehr ansehen
Very impressed with the top quality 'V' liquids robust and lovely flavours. In a market place flooded with fakes you're guaranteed genuine products from My Vape Box so don't risk burning your face of... Mehr ansehen
Tried the offer of postage only and did not realise subscription had started until I received an email saying they had taken funds. After hours online have finally managed to cancel the subscription s... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy seriously good e-liquids, delivered directly to your door. Vape e-liquids from just £2.50, with free next day delivery.
Kontaktinformationen
PO Box 332, M21 3DY, Manchester, Vereinigtes Königreich
- help@myvapebox.co.uk
- www.myvapebox.co.uk
1.8
Mangelhaft
86 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent customer service
The vape didn't suit me and the company was fantastic about cancelling my subscription and they are very friendly, definitely go back if I take the vape up again
11. März 2019
Bewertung ohne vorherige Einladung
The Milky Way sweet was a lovely touch
The Milky Way sweet was a lovely touch. Two of the bottles had burst, I know this is down to the Royal Mail
10. März 2019
Bewertung ohne vorherige Einladung
Really fast service,nice liquids,even…
Really fast service,nice liquids,even put a little chocolate in the box will order from the company again 😁😁
9. März 2019
Bewertung ohne vorherige Einladung
I tried the free trial for £2.50
I tried the free trial for £2.50, quick postage and very good eliquid.
23. Februar 2019
Bewertung ohne vorherige Einladung
Put me in a subscription plan without…
Put me in a subscription plan without my authorisation and charged my credit card. Now I am away from the country and unable to return within the 14 days.
15. Februar 2019
Bewertung ohne vorherige Einladung
Antwort von My Vape Box
Hi Gerson,
Thanks for taking the time to review our service.
I am very sorry to hear that you received a box from us which your weren’t expecting.
Our free box offer is an introductory offer for new customers to try our monthly subscription service. The fact that it is an ongoing “Subscribe & Save” service and that you will be automatically charged in future months unless you cancel is highlighted quite a few different times throughout the order confirmation process. This includes customers being required to actively click the “Subscribe & Save” option before confirming the purchase. However I’m sorry that you obviously didn’t realise this on this occasion.
Please can you email us at help@myvapebox.co.uk and we can discuss further how we can arrange for your unwanted box to be returned and refunded.
I hope that helps and we're sorry again for any frustration caused.
Have a lovely overseas trip in the meantime.
The My Vape Box Team
Order the trial box for £2.50 it never…
Order the trial box for £2.50 it never came , tried to cancel future subscriptions through there website and could not see the option under my account (followed the step by instructions in there FAQ) e-mailed customer service and explained I am looking to cancel as never revived the trial box , they responded very quickly to say they could not cancel at there end I had to do it !!! E-mailed them back to say the am unable to do this , they then responded back saying subscription cancelled???
not any of the e-mail did they apologise why I never got the free trial box , so makes me think it’s just a scam to get £2.50 out of people , would not recommend , website not very user friendly and cust service give different info out depending on who you get .
25. Januar 2019
Bewertung ohne vorherige Einladung
Antwort von My Vape Box
Hi Thomas,
Thank you for your feedback and review.
I've very sorry to hear that the customer service you received from us was not up to your standard or the high standards that we try to deliver for all customers.
It is clear that the help you received from us wasn't very helpful on this occasion and I'm very sorry for that.
I'm also sorry to hear that your trial box did not arrive in the first place. If you could please email us at help@myvapebox.co.uk we'll happily arrange for a replacement to be sent to you.
Finally, I'd just like to add that we do work very hard as a team to provide as much help and support to our customers as we can - clearly we got it wrong on this occasion - however your suggestion that our website and service is a scam is very, very disappointing to us. We have hundreds of very, very happy e-liquid customers and I'm just sorry that you weren't one on this occasion.
Chloe - My Vape Box
cancelled my order with no explanation
20. Januar 2019
Bewertung ohne vorherige Einladung
Antwort von My Vape Box
Hi Robert!
I hope you are well and thanks for your message.
I've investigated your order and I can see that it was cancelled at your request. This is the reason why it was cancelled and a full refund was provided.
A cancellation confirmation email was sent to the email address which you used to place the order and this email included an explanation of why the order was cancelled.
I hope that helps! :)
Bye for now,
Chloe - My Vape Box
Great introductory offers and nice…
Great introductory offers and nice juice. Could do with more flavour selection
24. November 2018
Bewertung ohne vorherige Einladung
Very impressed with the top quality 'V'…
Very impressed with the top quality 'V' liquids robust and lovely flavours. In a market place flooded with fakes you're guaranteed genuine products from My Vape Box so don't risk burning your face off. All matched with a bend over backwards service and personal touch topped off with super fast delivery. I couldn't find fault at any stage of my transaction, I did make a booboo when ordering, Chloe fixed it with a laugh & smile. I was so impressed I'm now a full time subscriber and wouldn't consider anyone else.
Highly recommended.
13. November 2018
Bewertung ohne vorherige Einladung
Excellent service and quick delivery.
10. November 2018
Bewertung ohne vorherige Einladung
Great product
10. November 2018
Bewertung ohne vorherige Einladung
Putting Santa's deliverance to shame
From ordering to receiving it was very pleasant and the post would put Santa to shame it came the very next day was amazed. The vape fluid itself smells lush and is a dream to puff absolutely awesome 100% brilliant
10. November 2018
Bewertung ohne vorherige Einladung
fantastic e liquid
e liquid is very smooth on my throat
10. November 2018
Bewertung ohne vorherige Einladung
I gave to my friend.and he like it.
10. November 2018
Bewertung ohne vorherige Einladung
Great!!
Wonderful company. Great flavours and very well priced. Highly recommend!!
10. November 2018
Bewertung ohne vorherige Einladung
Came next day
10. November 2018
Bewertung ohne vorherige Einladung
Very happy with vape box
Very happy with vape box, liquid is of good taste and excellent vaping quality
10. November 2018
Bewertung ohne vorherige Einladung
Really good vape shop reall quick…
Really good vape shop reall quick delivery I was very pleased
9. November 2018
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.