Jsem neuvěřitelně spokojená a určitě si z MyProtein ještě něco objednám! Na doporučení kamarádky jsem si oblečení objednala o číslo větší, než běžně nosím, a všechno mi krásně sedí. Kalhotky jsem na... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Poslední objednávka byla skvělá. Potřebovala jsem doplnit zásoby proteinu a vyšlo to skvěle na slevu, a ještě i dáreček. Na myprotein se vracím pravidelně a určitě tohle nebyla poslední objednávka.
Unternehmen hat geantwortet
Váš web není vůbec přizpůsobený na mobilní zařízení, seká se to, na tlačítka se musí klikat dvakrát, UX zero, a automatické nahrávání adresy nebo čísla karty nefunguje. Nejhorší webové stránky, co... Mehr ansehen
Unternehmen hat geantwortet
Při tvoření objednávky je těžké objednávat oblečení ve stejných barvách a ve stejných kolekcích - když vyberete barvu podprsenky, nejsou ve stejné barvě legíny a opačně. Možná by bylo dobré mít možno... Mehr ansehen
Unternehmen hat geantwortet
4.0
Gut
344 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer service refuses to resolve…
Customer service refuses to resolve issues.
There is no way to contact them by phone — only through a contact form via email, where they provide no real help. This was my first and definitely my last order from this company.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi Michal,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
re-review of order 650485496
So I will make a new review for my order 650485496. They replied to me and apologized. With the apology they sent my missing pill bottles and even added the missing protein powder. All in all their team was super friendly and Im very thankful. I will order again
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
THE WORST I HAVE EVER SEEN.
THE WORST I HAVE EVER SEEN.
ABSOLUTELY TERRIBLE CUSTOMER SUPPORT!!! No telephone contact, only to UK and they never answer.
Every single question must be sent separately and you always write to another person. They reply something you did not ask for.
I ALSO ORDERED IN 1+1 PROMOTION AND GOT ONE PIECE ONLY. Because they write that you get it automatically but then they tell you that you should have added 2 pieces. LIERS!!! LIERS!!! LIERS!!!
NEVER BUY VIA THIS BY ME SO CALLED THE WORST ESHOP AND THE LEAST FAIR PLAY ESHOP.
!!!!! 🤬🤬🤬
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello Martin,
I am sorry to hear of this issue regarding a discount offer.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
I am happy with speed and lean cookies.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The customer support refuses to read my…
The customer support refuses to read my messages and just keeps sending generic responses to a certain word they pick out of my messag, used a 1+1 promo that applied correctly, however one product did not arrive and got a 15% discount which is extremely unsatisfactory, I expect either a 50% discount or a new product or a credit of full price, I have even provided them with screenshots of the order Where it clearly shows I have two items ordered, yet they refuse to do their job properly
11. April 2024
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
When returning goods, the shop does not refund the original shipping costs, despite the fact that this is their legal obligation.
When returning goods, the shop does not refund the original shipping costs, despite the fact that this is their legal obligation.
The clothing is unwearable.
I can't call them and the contact centre doesn't understand my query.
6. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Antwort von Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The worst return and promotion policy
The worst return and promotion policy! I bought 3 pieces with sale code for 44% discount for each. I had to return one piece, because it didnt fit, had to pay for the return, and than after 5 weeks i had to contact support and ask when im gonna recieve money back. The response - never, because that one piece was for free, in promotion 1+1, which wasnt true when I ordered it! Terrible.
7. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello Alexandra,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Too small clothing and costly return policy
Unfortunately, all the clothes are too small. I usually wear the size XS or S and ordered S. I should have opted for M at least. And yes, I had checked the size table before I ordered. I am very dissapointed. Now, to receive the right size I am supposed to pay 99 CZK for the return delivery and then once again the delivery cost 129 CZK. It will have cost me altogether with the original delivery cost 357 CZK to receive the correct size!
30. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi Eliska,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Nejhnusnější protein
Nejhnusnější protein, který jsem za dlouhou dobu pil. Koupil jsem 7 různých příchutí a ani o jedné se nedá říct, že by byla dobrá. Ze 4 se mi přímo zvedá žaludek a 3 se dají s pevnou vůlí pít.
2. März 2023
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Dobrý den Jaroslave.
Omlouváme se za frustraci způsobenou tímto problémem.
Rádi pro Vás tento problém vyřešíme. Uveďte prosím číslo své objednávky nebo nás kontaktujte prostřednictvím svého účtu a na problém se Vám okamžitě podíváme.
S pozdravem, Myprotein.
Good morning I will return this leggings is big give me your address I will return I want buy next time is smal
Good morning I will return this leggings is big give me your address I will return I want buy next time is small
25. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
The worst return policy I've seen
The worst return policy I've seen. They are just the worst. The've sent me incorrect item, and when I contacted them, it took 3 days for them to understand me. and they were replying in different languages every time. The only option to communicate with them is through their web, so "don't reply to this e-mail". I had to fill out return form manually (are we in 2023?) and they don't automatically have free returns. I had to get VOUCHER for free return. And all because I ordered one item and they made mistake and sent another. This experience will make me think twice before order anything from this wild web ever again. Also, they didn't offer option of sending item I actually wanted, they said they will return money and that's it. Unbelievable. also their special web for return has czech and ukrainain version in gibrish. Can they invest in some normal localisation at least, since clients have to pay for return if they don't get voucher?
26. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
The order was shipped after 2 months
The order was shipped after 2 months. Previous attempts to cancel the order were ignored by the seller. This was my worst experience in 5 years.
21. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Paid transport and no shipping label.
I bought 3 pieces of clothes a 2 pcs wanted to return. According the instructions I filled the form, paid the transport. Website showed error during generation of the label, please contact customer service. I contacted cutomer service and automatic answer is to repeat the instructions and pay the transport again. Do not recommand the eshop.
14. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello Marek,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
I returned the order but I still…
I returned the order but I still haven't received the money or information about the status of the order!!!!! No communication. Terrible approach.
9. September 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Sam
Bought product in promotion 1+1 which says
Bought product in promotion 1+1 which says automatically apllied during cashout. Recieved only one piece. Support told me I had to put 2 pieces in cart. No compensation. Have to send it back via their tragic return process from last century. On top have to pay shipping back. Never again.
14. September 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hi Daniel,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Love shopping from myprotein!
My orders are always on time. The website is easy and helpful, plus most of the time there are special discounts which I enjoy a lot!
6. September 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
REFUND
I dealt with the refund because upon checking I found that MyProtein listed only 2 returned products out of 3. I wrote to the customer line and Ms. Zuzana was very helpful and quickly resolved the issue. I am now waiting for a refund. Thank you.
25. August 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Defective product
I have received a defective product so I contacted customer service. Zuzana replied very quickly with the information of sending me a brand new product. I am really satisfied with this kind of customer care!
23. August 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Problém vyřešen
Vše v pořádku. Když byl problém, napsala jsem MyProtein na facebook, kde mi bylo celkem rychle odpovězeno.
21. August 2022
Bewertung ohne vorherige Einladung
Antwort von Myprotein
Dobrý den Kateřino,
omlouváme se, že jste neobdržela Shaker, který již bohužel nemáme skladem.
Můžete nám prosím zaslat zprávu pomocí našeho kontaktního centra nebo socialních sítí, aby jsme celou věc pro Vás prošetřili.
Děkujeme,
Zuzana, podpora zákaznického centra Myprotein.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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