Myphotobook Bewertungen 

Another poor rating for photobook. My experience reflects lack of care for customers and a faceless customer service. Myself and my children spent ages creating an order in memory of our recently deceased cat. The voucher code I was sent did not work and no one wants to take responsibility. Without the code it made my order too expensive for us-my kids are upset as they spent ages crating lovely bookmarks and a collage. The company is based abroad so phone calls cost. I have had several emails and phonecalls passing the buck between companies -the one who generated the voucher (in liaison with photobook) says it is photobook responsibility, phototbook says it is the other company. After reading the other reviews I am not chasing any further. I will take my business elsewhere.

I really should have read the reviews before ordering from Myphotobook. Their slick website and quoted quick delivery times led me to believe I was dealing with a professional company. Don't be fooled!!
I ordered a photo book of my parents 60th wedding anniversary and under normal circumstances the length of delivery wouldn't be a problem. But my mother has terminal cancer and is quickly loosing her eyesight because of the brain tumours.
I placed my order on 25th June and it was allegedly dispatched on 29th June. Two weeks have passed and still no book.
I have just called customer services again to ask them about my order and I was told that once an order leaves the factory they have no way of tracking the package and I must wait another 9 days before they are able to do anything about fulfilling my order.
If you don't mind waiting for over 4 weeks plus for a photo book then this is the company for you!!

Downloaded the program to pc and thought it was brilliant. Could do pretty much anything I wanted. It has a size limit and quality warning on images which comes up as a warning triangle to let you know to adjust. I was concerned to learn once I ordered the that company is actually in Germany despite a .co.uk address. I dropped them an e-mail and had a response within 2 hours. They told me my order would arrive in 8-10 days once completed. The production time is not included on the website, so add a couple of days. Once completed they dropped me an e-mail so it was posted and it arrived in 6 days. The quality of the book and photos is excellent. My wife loved the gift. Just a shame that they aren't a little more honest about their location on the site, that being said I would use them again.

delay in item delivery (still havent receive it), poor service, unhelpful customer service who is only good at delaying actions. would not recommend this service to anyone, better off using other sites.

After reading some of the negative reviews on here I was very worried; however my experience of the company was a little more positive. I ordered three photobooks on 10th March, and was given an estimated delivery date of 16th-17th March. I was a bit annoyed that I wasn't made aware that the company was based I Germany until after I had ordered, as this is presumably what affected the delivery date. I received a confirmation email that the items had been dispatched on 15th March, and the package actually arrived on 20th March, slightly later than I was initially led to believe. However, I was pleased with the quality of the finished product.

Wish I had read these reviews before placing my order!!!! I Ordered a book on the 12th of December 2017 for a Christmas gift...it never arrived. A book eventually arrived in February 2018....but it was some else's book. I was then asked to pay for the return and they will refund me the postage. I am so angry that I have asked for a refund!

Their faulty software not saving over ten hours of work I put into a photo book was my first issue. Secondly I received the photo book with three pages missing from the end.

I emailed the company to try and find out what happened and was met with nothing but a bad attitude and zero customer service. The man I spoke to was completely rude... I honestly don't know how the company is still in business!!

I wouldn’t use this site to make photocalendars unless you like wasting a lot of time cutting pasting and resizing standard holidays and you can either patch your computer into your tv Or have a very large laptop screen.
I make calendars for my family here in Canada every Christmas. In the past I used Snapfish, which had a great program and was easy to use. They no longer have a Canadian Snapfish so my last order ended up costing me over $50 to ship from the US.
I had used photobook once in the past to make a photo book and it seemed ok, but I was frustrated by the limited number of backgrounds. As I didn’t think this would be much of an issue for a calendar, I bought one of their deals: 5 calendars for $39.99. I really wish I hadn’t. Here are the reasons:
1) the maximum size of the calendar you work on is smaller than your hand (on a narmal size laptop). This makes editing difficult and I had to preview on my tv to pick up mistakes, blurry pictures etc.
2) for titles, the fonts are all written in Ariel font. So you have to scroll through each and every one to see what the font will look like!
3) you have to manually add each calendar month)
4) the calendar months have no holiday dates in them so you have to add a text box, resize the box, type the holiday then resize and position this all just to get the holidays that come standard on other calendar programs
5) as above, you have to manually add all birthdays etc.
6) They could use a few more options for backgrounds
7) When previewing, they only show either the top (photos) or bottom (with month & days) so you don’t see how the two will be printed. Hence it would be easy to accidentally swap one of these around and not notice until it was printed
8) just a minor gripe: there is no border around the picture pages, which just doesn’t look as nice.

I have used this company for years as I think the finished product is great quality. I successfully ordered a beautiful book at the end of December. I had two more finished books (the largest size, 250 pages) in the software app., and updated the software to show new prices and product sizes as requested. However when I tried to upload the books it just would not work. I tried to save them to the Icloud but it said I had the wrong password (I didn't, it worked on their web page). So I found myself with two finished books and no way to upload them. It took about 5 days to get a reply from customer services, and they said to check that none of the photos are greater than 15MB. Quite a lot of mine are, but I never had a problem before. I checked the software on the website and indeed there it states that photos have to be under 15MB, but if they changed it why didn't they tell their regular customers? Whilst editing my photos for the book I could have resized them, but to do it when the book is finished would take a lot of time. Anyway, I prepared a test book, a small one with small photos in, and that wouldn't upload either so clearly the 15MB size isn't the only problem. I have exchanged numerous emails with customer services, none of which properly addressed these issues. They told me that I could send the books via WETransfer, but what happens in the future? Plus I cannot find the files on my computer. I have not found the software as good or user friendly since they updated it, and clearly it is full of glitches. So having used them for many years I am now switching to another company which accepts files over 15MB and has much more user friendly software. Avoid this company.

Like most people below - placed an order well in time for Christmas (3rd December) with expected delivery 15th or 16th. Got nothing - emailed three times to check the status and request that it be cancelled as it was still marked in production. Called and spoke to someone who had no idea what they were taking about nor could he check anything - all he could do was say someone would call in the morning. No one did call but coincidentally on 18th December I got an email saying now in production - days after it was due to arrive and after I had emailed three times to cancel and called to cancel the order. I emailed again to point out my requests to cancel before they started production and finally got a response to say they can't cancel after an order is in production! They have since failed to respond to me but the order did finally a week too late so I now wish to return it!

My book arrived blank. I have phoned them on 3 occasions and emailed them on at least 6. They will not reply to emails and basically stay silent on the other end of the phone. Do not use this company. UK website but book comes from Germany. Waited nearly one month, will never use and never recommend.

Poor poor service ordered a glass on the 2nd December, it’s now the 30th and still has not arrived. Was told they would investigate, their response was the Royal Mail are very busy! I could have told them that.... refusing to refund me, for something I have never received!

Worst service ever! Still haven't received my order (2 photo books) placed 2 weeks before Christmas and despite many emails and calls to the company nobody is telling me if and when they may arrive - or not. Will not use again!

To add to this review three days later, I spoke to Fortune at their London office Friday morning and was promised a response within 3 hours - needless to say I never received one. Can it get much worse?

Update 4th January 2018 ... no information/ confirmation from My Pictures that the photobooks have been sent, after they confirmed on the 27th December that they sent them to the wrong address. Do they care about their customers?

They promissed delivery befors xmas on their website, i placed the order accordingly. I tried to contact them twice with No reply what so ever. Not really surprised now when i see i wont get my gift for my mother. Contacted them again an as i write, No response.

I ordered a personalised gift on the 12th December with an expected delivery for the 21st/22nd December. I received one email on 18th to suggest it has been dispatched, but since have received no notification. Having looked on my account on the website, I was a little concerned that the status says it is 'closed'. I have tried calling the company several times to be met with an automated machine response, (after being on hold for just 2 minutes), to say 'all operatives are busy and please call again.' There is no option to remain on hold nor leave a voicemail - poor telephone experience. I have also sent an email to have not had a response. Looking at the other reviews it appears I am not the only one to receive such poor customer service! Furthermore, I still have not received my purchase, which is now unlikely to arrive before Christmas. The company is absolutely shambles - DO NOT PURCHASE FROM THEM!!!!

I placed an order on 12th December on the basis that I would have delivery by 20th/21st December as advertised. Apparently my order is still "in production" and not even out for delivery yet so it doesn't look like I'm going to get it before christmas. I keep phoning customer service who barely speak english and can't tell me anything useful. I've emailed requesting a faster delivery but have had not reply. Very disappointing.

I ordered a photobook as a Christmas present, it completely missed the estimated delivery date and wont be here on time. The customer service was beyond useless, there was no tracking information and said I would have to wait 21 days extra before they could do anything about it. So disappointing. Don't order if you want it in any timely manner.

we ordered 3 of one calendar, 2 of another, the confirmation email added an extra 21 and charged us an extra £272, despite contacting the company immediately they are so far refusing to refund us the excess amount and said that the order had already been fulfilled - we ordered late on a Sunday and I contacted via email immediately and then called them first thing Monday, I asked them to halt the order and they haven't! so they are saying that because they have printed them that we have to pay. Every member of staff has been unhelpful and rude and just keep saying they will get someone to call back but they don't! we have raised a formal online dispute claim...

UPDATE- the company agreed to refund us for the excess calendars but we would have to pay to send them back, they hadn’t even been dispatched at this point so I still don’t understand why they couldn’t halt the production or just not send us the ones we didn’t want! Anyway, 6 days later we received them (quality was OK..) paid £50 to send back, they signed for them on the 29th and haven’t refunded us still. I’ve called today and been told that I have to call back tomorrow, no reason given for having not replied to an email I sent on Saturday and no reason given for not refunding us.
The most useless company I have ever had the misfortune of dealing with.

Excellent service perfect book no damage through delivery compaired to another website I would use this place again. No faults at all. Excellent product and service

Terrible after sales care!
I ordered a 64 page photobook which took a long time to compile. On one of the pages some of the text was obscured by the photo.
I assumed this was my error so ordered another book - making sure that all text was visible. BUT the second book also had missing text! In addition the photo quality was poor as many of the images were too bright and too red/organge. When I raised this with the company they wanted me to send photo evidence which I did. After more backward and forth on email they then wanted me to recreate the photo book and reorder but the photos were no longer saved on their server. So they expected me to go the time and effort to upload the photos and recreate the 64 pages with which they were not prepared to do anything about the errors.
Oh they did offer me 10% of my next order - as if there is ever going to be a next order.
Please avoid using this company there are many better and cheaper companies online.