Msofas Bewertungen 2’679

Antwort von Msofas

14. März 2026

Hi Surbhi,

Thank you for your feedback and for sharing your experience.

We're pleased to hear that the booking process went smoothly and that our delivery team was helpful and assembled the sofa quickly. At the same time, we're sorry to hear about the issues you mentioned.

Regarding the squeaky sound, this can sometimes happen if sofa connectors or fittings slightly loosen during normal use or after moving the sofa. In many cases, a small adjustment or tightening of the connectors resolves the issue.

Please contact our team at support@msofas.co.uk
with your order details and, if possible, a short video of the sound. Our support team will be happy to guide you through a simple solution or arrange assistance if needed.

Kind regards,
Msofas Customer Support

Antwort von Msofas

20. März 2026

Hi Geoff,

Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience.

Delays are never the experience we aim to provide, and we understand how frustrating this can be. In some cases, delivery timelines can be affected by factors outside of our direct control, particularly where manufacturing or logistics partners are involved — but that doesn’t change how it feels from your side, and we do take that seriously.

Regarding the fabric concerns you’ve mentioned, this is not something we would expect under normal use. We’d genuinely like the opportunity to review this properly and see what may have caused it. If this hasn’t already been assessed through our support team, please reach out to us at support@msofas.co.uk
with your order details and photos — we’ll make sure it’s looked into thoroughly.

We’re committed to improving both our products and service, and feedback like yours helps us do that.

Kind regards,
Msofas Customer Support Team

Antwort von Msofas

20. März 2026

Hi,

Thank you for sharing your feedback — we’re sorry to hear that the sofa didn’t meet your comfort expectations.

Seat and back cushion firmness can feel quite different depending on personal preference, especially with new sofas where fillings are intentionally firmer at the beginning to provide proper support and maintain shape over time. That said, what you’ve described does sound more extreme than we would normally expect.

We’d really appreciate the opportunity to review this further, as cushion fillings and inserts can be adjusted or replaced if there is a genuine issue. If this hasn’t been assessed by our team, please contact us at support@msofas.co.uk
with your order details and photos so we can look into this properly.

We take all feedback seriously and are always looking to improve both comfort and overall experience.

Kind regards,
Msofas Customer Support Team

Antwort von Msofas

20. März 2026

Hi,

Thank you for your feedback — we’re very sorry to read about your experience.

We’d like to highlight that this review relates to an order from several years ago, and since then both our delivery process and aftercare systems have been significantly improved. We no longer operate the same delivery structure, and we also no longer offer deliveries to Northern Ireland.

The issues you’ve described — particularly regarding damaged parts, communication delays, and delivery standards — are not reflective of how our service operates today. We now have dedicated support processes in place to ensure all reported issues are handled promptly and resolved efficiently.

That said, we do understand how frustrating this situation must have been at the time, and we genuinely regret that the experience did not meet expectations.

Kind regards,
Msofas Customer Support Team

Antwort von Msofas

14. März 2026

Hi Emil,

Thank you for sharing your feedback.

We’re glad to hear that you found the price attractive, although we’re sorry to learn that the sofa bed did not fully meet your expectations in terms of comfort. Sofa beds can sometimes feel firmer than regular sofas due to the sleeping mechanism inside, which is designed to provide proper support when used as a bed.

Regarding the colour, fabric shades can sometimes appear slightly different depending on lighting conditions or screen settings when ordering online. For this reason, we always recommend ordering fabric samples before purchase to ensure the colour meets expectations.

If you would like us to review your order and see how we can assist, please contact our team at support@msofas.co.uk
with your order details.

Kind regards,
Msofas Customer Support

Antwort von Msofas

14. März 2026

Hi Baiba,

Thank you for sharing your feedback.

We’re sorry to hear that you’re disappointed. If the sofa has been used for around 5 years, materials such as soft or eco leather can naturally start to show signs of wear over time depending on usage, environment, and care.

Our products come with a 2-year manufacturer warranty, but we still appreciate hearing from customers even years later as it helps us understand long-term experiences with our products.

If you would like, please contact our team at support@msofas.co.uk
with your order details and photos of the issue, and we will be happy to see if we can suggest any possible solutions.

Kind regards,
Msofas Customer Support

Antwort von Msofas

14. März 2026

Hi,

Thank you for sharing your feedback.

We’re sorry to hear that the sofa has not met your expectations. Sofa beds can sometimes feel firmer than regular sofas due to the sleeping mechanism inside, which is designed to provide proper support when used as a bed.

As your sofa was purchased in April 2025, it is still within the warranty period. We would be happy to review the issue and see how we can help.

Please contact our team at support@msofas.co.uk
with your order details and, if possible, photos of the problem so we can assist you further.

Kind regards,
Msofas Customer Support