Msofas Bewertungen 2’679

TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great experience with delivery received today. Adam and Jonas was very kind and supportive in general not just with delivery of the item. They fit the sofa without the problems and assembled straight... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Love the new sofa, the colour is perfect and just as I had hoped. The biggest issue for us was finding a company to deliver to the northern isles. So after some discussion MSofas agreed to deliver to... Mehr ansehen

Bewertet mit 5 von 5 Sternen

If you haven't bought you might be sceptical and I get that, but from my perspective I don't bother with writing reviews. But this sofa is so good (frezja in colour Milton 07 which is basically a burn... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very pleased with our new corner sofa bed. Dealing with Msofas couldn't have been more simpler. The price was right and the quality is obvious. Delivered on time and installed by two very polite ge... Mehr ansehen

Unternehmensdetails

  1. Möbelgeschäft
  2. Sofageschäft

Vom Unternehmen geschrieben

We wish to become the leader in selling sofas and complimentary products in the UK . Our objective is to provide an affordable alternative to the UK market by delivering exceptional value and customer satisfaction.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

2679 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 57 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 3 von 5 Sternen

Sofa makes squeaky sounds within used of 6 months

Booking experience was good but they take long time to deliver the sofa. The delivery guy was very nice and assembled the sofa quickly. However, they didnt show how they are assembling as we are facing challenge to disassemble as we have to shift. I like the sofa initially but after sometime it started making some squeaky sound when someone sit or getup from sofa. Not satisfied with the long wait and the quality of sofa as it is making sound with just use of 6 months

1. August 2025
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi Surbhi,

Thank you for your feedback and for sharing your experience.

We're pleased to hear that the booking process went smoothly and that our delivery team was helpful and assembled the sofa quickly. At the same time, we're sorry to hear about the issues you mentioned.

Regarding the squeaky sound, this can sometimes happen if sofa connectors or fittings slightly loosen during normal use or after moving the sofa. In many cases, a small adjustment or tightening of the connectors resolves the issue.

Please contact our team at support@msofas.co.uk
with your order details and, if possible, a short video of the sound. Our support team will be happy to guide you through a simple solution or arrange assistance if needed.

Kind regards,
Msofas Customer Support

Bewertet mit 5 von 5 Sternen

Quality is great

Quality is great. We bought the sofa in 2021 and it's still holding up great in 2026. We had an issues with one of the seems, but the service was great, they came and replaced the part with the broken seem. I'll definately be buying my next sofa from them as well!

13. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I received loads of samples before…

I received loads of samples before making my choice. This the second sofa I have purchased from this company. The staff are very helpful the delivery excellent and I just love my sofa. I think the product is value for money and very stylish

21. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The sofa took for ever to arrive

The sofa took for ever to arrive, always a problem with the warehouse/manufacturer issue, we've all heard this before... purchased on a 2 year credit and lucky if it's gonna last...the fabric has rippled and left prominate indentations....never again!!!... DFS next time...had them for our previous sofa...only sold it after 8 years as couldn't bring it with us....don't buy from this company... complete junk

13. März 2025
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi Geoff,

Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience.

Delays are never the experience we aim to provide, and we understand how frustrating this can be. In some cases, delivery timelines can be affected by factors outside of our direct control, particularly where manufacturing or logistics partners are involved — but that doesn’t change how it feels from your side, and we do take that seriously.

Regarding the fabric concerns you’ve mentioned, this is not something we would expect under normal use. We’d genuinely like the opportunity to review this properly and see what may have caused it. If this hasn’t already been assessed through our support team, please reach out to us at support@msofas.co.uk
with your order details and photos — we’ll make sure it’s looked into thoroughly.

We’re committed to improving both our products and service, and feedback like yours helps us do that.

Kind regards,
Msofas Customer Support Team

Bewertet mit 1 von 5 Sternen

The back support (the 3 large pillows)…

The back support (the 3 large pillows) are hard as rocks, sitting on the couch is uncomfortable for more than 10 minutes with these and if you remove them you have the wooden component which is not comfy either. These 3 pillows looks like are exploding inside their covers, we tried squeezing them under a chair for a week to make them softer but they are as solid as a fully inflated soccer ball. Left the couch at my previous apartment and good luck to whoever tries to watch a movie on that thing

13. März 2026
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi,

Thank you for sharing your feedback — we’re sorry to hear that the sofa didn’t meet your comfort expectations.

Seat and back cushion firmness can feel quite different depending on personal preference, especially with new sofas where fillings are intentionally firmer at the beginning to provide proper support and maintain shape over time. That said, what you’ve described does sound more extreme than we would normally expect.

We’d really appreciate the opportunity to review this further, as cushion fillings and inserts can be adjusted or replaced if there is a genuine issue. If this hasn’t been assessed by our team, please contact us at support@msofas.co.uk
with your order details and photos so we can look into this properly.

We take all feedback seriously and are always looking to improve both comfort and overall experience.

Kind regards,
Msofas Customer Support Team

Bewertet mit 1 von 5 Sternen

Sofa arrived damaged. Emails ignored

Sofa arrived damaged. Had to build sofa ourselves. And after unwrapping we discovered one of the wheels that hold the pull out bed of our corner sofa was bent after unwrapping everything. Emails were sent and positive replies were given instructing a new "Part" was ordered and would be sent to us. This never arrived and further emails were just ignored. We had to pay extra to get delivery to Northern Ireland as well. And the delivery men just dumped it in our house and wouldn't stay until we had checked everything. Now if we pull the bed out it scrapes our wooden floor. So we cant even use the sofa as intended. We intended to purchase another sofa bed for our other childs bedroom, but I would be very veey reluctant to use this company again.

31. März 2025
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi,

Thank you for your feedback — we’re very sorry to read about your experience.

We’d like to highlight that this review relates to an order from several years ago, and since then both our delivery process and aftercare systems have been significantly improved. We no longer operate the same delivery structure, and we also no longer offer deliveries to Northern Ireland.

The issues you’ve described — particularly regarding damaged parts, communication delays, and delivery standards — are not reflective of how our service operates today. We now have dedicated support processes in place to ensure all reported issues are handled promptly and resolved efficiently.

That said, we do understand how frustrating this situation must have been at the time, and we genuinely regret that the experience did not meet expectations.

Kind regards,
Msofas Customer Support Team

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, great sofas, highly innovative design. Arrived on time with support from delivery team to set up the sofas in our home.

1. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

It's actually a great product

It's actually a great product. We found it very difficult to find a large stylish corner sofa that converted in to a really comfortable bed. Plenty of choice at M sofas and we are very pleased with it. It gives us flexibility in accommodating guests who resort it as very comfortable and it's still as good as the say it was delivered. Great delivery and after sales support too.

13. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Good price but the quality is not the…

Good price but the quality is not the best, sofa bed is just very uncomfortable and the color we have ordered supposed to be a beige but it turned gray

13. März 2026
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi Emil,

Thank you for sharing your feedback.

We’re glad to hear that you found the price attractive, although we’re sorry to learn that the sofa bed did not fully meet your expectations in terms of comfort. Sofa beds can sometimes feel firmer than regular sofas due to the sleeping mechanism inside, which is designed to provide proper support when used as a bed.

Regarding the colour, fabric shades can sometimes appear slightly different depending on lighting conditions or screen settings when ordering online. For this reason, we always recommend ordering fabric samples before purchase to ensure the colour meets expectations.

If you would like us to review your order and see how we can assist, please contact our team at support@msofas.co.uk
with your order details.

Kind regards,
Msofas Customer Support

Bewertet mit 5 von 5 Sternen

I’m glad we bought a corner sofa bed a…

I’m glad we bought a corner sofa bed a year ago! The quality is excellent, and we love that it easily converts to a double bed. The storage compartment is super convenient for keeping bedding tidy. Highly recommend!

13. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic sofa

Fantastic sofa, well made and great looking piece of furniture. I would definitely use this company again. The delivery team were also great and managed to get my large L shaped sofa up the stairs and assembled pretty quickly.

13. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

We had sofa around 5 years now

We had sofa around 5 years now, soft leather and leather is starting to peel off so not really pleased with that because it coast a lot

13. März 2025
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi Baiba,

Thank you for sharing your feedback.

We’re sorry to hear that you’re disappointed. If the sofa has been used for around 5 years, materials such as soft or eco leather can naturally start to show signs of wear over time depending on usage, environment, and care.

Our products come with a 2-year manufacturer warranty, but we still appreciate hearing from customers even years later as it helps us understand long-term experiences with our products.

If you would like, please contact our team at support@msofas.co.uk
with your order details and photos of the issue, and we will be happy to see if we can suggest any possible solutions.

Kind regards,
Msofas Customer Support

Bewertet mit 5 von 5 Sternen

Really lovely sofa

Really lovely sofa. Comfy, practical and didn’t break the bank.
Exactly what I needed. Delivered when promised and put together swiftly.
Highly recommended.

15. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Poor quality from my opinion

Poor quality from my opinion. I have the sofa from April 2025 and after 3 months I already saw problems with the sofa. The sleeping part is very uncomfortable (we are not sleeping regularly on it)

13. März 2026
Bewertung ohne vorherige Einladung
Msofas-Logo

Antwort von Msofas

Hi,

Thank you for sharing your feedback.

We’re sorry to hear that the sofa has not met your expectations. Sofa beds can sometimes feel firmer than regular sofas due to the sleeping mechanism inside, which is designed to provide proper support when used as a bed.

As your sofa was purchased in April 2025, it is still within the warranty period. We would be happy to review the issue and see how we can help.

Please contact our team at support@msofas.co.uk
with your order details and, if possible, photos of the problem so we can assist you further.

Kind regards,
Msofas Customer Support

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