When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Mehr ansehen
Unternehmen hat geantwortet
Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the o... Mehr ansehen
Unternehmen hat geantwortet
I insured the same bike for 11 years automatically updated ,no problems,they then sent a message saying they had a problem taking payment ,I don't know why,they then sent an e mail that said your docu... Mehr ansehen
Unternehmensdetails
Über MotorCycle Direct
Vom Unternehmen geschrieben
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Kontaktinformationen
Midland Way, BS35 2JX, Thornbury, Vereinigtes Königreich
- www.motorcycledirect.co.uk
4.1
Gut
5650 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely shocking service..
Absolutely shocking service... their text chat in customer portal hasn't worked for weeks, only number to call them on is a claims line, if you try that they just keep putting the phone down on you! I am going to report them to the insurance ombudsman and insurance regulatory board, honestly- just don't even contemplate insuring anything with these clowns.
14. April 2026
Bewertung ohne vorherige Einladung
Great customer service
Great customer service, great insurance company, highly recommended
And good price too
14. April 2026
Bewertung ohne vorherige Einladung
No email or telephone numbers given, portal doesn't work reliably.
No email or telephone number is provided for help and everything is supposed to go through their "customer portal" which DOESN'T WORK on many web browsers. This makes it incredibly complicated and frustrating to communicate with them. I will switch to an insurer that can answer an email or pick up the phone.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi
We are sorry to hear that you have had issues with your portal. We can see that you have since been in touch with us via email and our live chat facility, and you have since cancelled your policy. We are sorry that we were unable to help you further.
MotorCycle Direct
significantly higher price on renewal and chat is a tiresome process
They want to charge me an extra ₤100 on a renewal which is a +25% increase.
I go on the chat and wait over 30 mins then they come on and close the chat when I don't response in rapid time.
No quick way to reopen chat and have to go through the *insert expletive* chatbot.
You think I've got time to be waiting and wasting it all day for you guys...
It's all good though, I'll go with another company that is already ₤150 cheaper.
Great way to treat customers... Peace out.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Andrew
We are sorry that you feel that we did not meet your expectations, and your comments will be taken into consideration. Our wait times were higher than normal after the bank holiday weekend. We can see that you did come through and spoke to one of our agents who managed to get a better rate for you. Just to confirm, if the new policy is not taken up with us, your policy will lapse and confirmation, along with your no claims bonus certificate, will be sent to your portal for you.
Many thanks
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Geoff
It's great to hear that you found it so easy to set up your policy with us. Ride safe!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Lisa
It's great to hear that you've had a good experience. If you need any help in the future please let us know. Thanks!
MotorCycle Direct
Was very easy and simple to use and did…
Was very easy and simple to use and did not take long 👍
2. April 2026
Antwort von MotorCycle Direct
Hi Rex
Thanks for the 5 star review, we hope that we continue to impress!
MotorCycle Direct
Terrible Chatbot only service
For many policies there is no telephone helpline- just an imcompetent andd very slow Deadchat, operated by an illiterate chatbot. Thus every action is too slow. If MC direct can't be bothered to speak to their customers- I can't be bothered to keep them afloat. They've just lost business after 20 years.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Mark
We're sorry to hear that you feel we did not meet your expectations. Your feedback is important to us. As this review has come through via a third party site, we are unable to locate your policy and get any contact details to call you and discuss. When you come through to our live chat, the initial few questions are via a chatbot, and once those initial questions have been answered, the chat does go through to a live agent who would have been able to assist you. If you would like to contact us via our lice chat, we will look into assisting you further.
MotorCycle Direct
They seem great at first
They seem great at first
Cheap and cheerful
Very difficult to get hold of anyone
Smoke and mirrors
Website is terrible to navigate
After being a customer for a number of years very dissapointed indeed .
Charged me over the odds to leave when my monthly payment had coverd there costs .
Now escalated to a debt company because final payment had gone to portal .
Which I wasn’t aware
Very poor customer service
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Liam
We’re sorry you feel we did not meet your expectations. When you did cancel your policy on 18.03.2026, we can see the agent did explain to you the breakdown for the fees and charges, and that the outstanding balance would be available on your portal. A reminder was sent via email on 26.03.2026 that there was an outstanding amount. Looking at the portal for CRS, we can see they have received the outstanding amount.
If you do have any further queries please don't hesitate to contact us via our live chat facility.
Many thanks
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Ian
Thanks for the great feedback, we are glad that your query was dealt with politely and efficiently. Ride safe!
MotorCycle Direct
Horrible company to deal with
Horrible company to deal with, hidden charges and zero flexibility. Passed a debt to collection agency one week after I cancelled my policy and did not let me know.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi James
We can see that you did cancel your policy, and notification was sent out via email on 23.03.2026 as your preferred method of delivery to confirm that the policy was cancelled and that there was an outstanding balance. We can see that the email was opened on the same day. A follow up email was sent and opened on 31.03.2026, which is when you contacted us. Thanks for making the payment, and I can confirm that the balance is no longer outstanding.
MotorCycle Direct
Robbers normally wear masks
I was charged over £75 to cancel a £120 policy less than a month into the policy. Didn't send me an email to tell me, just sent me a general notification email. They then wanted to charge me another £25 for not paying it on time, again the reminder was just a gerneal notification email. No phone number to speak to anybody, all done with live chat. Wouldn't like to use them for a claim if this is how good they are cancelling a simple policy.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Colin
We’re sorry you haven’t enjoyed your experience with us. We can see that you requested the cancellation on the 13.03.2026 for 15.03.26. An email was sent out confirming the outstanding balance on 13.03.2026, which we can see that you opened. A further reminder was sent on 23.03.2026, which you opened and contacted us about. we can see that the outstanding balance was paid, thank you. I can confirm that there is no further outstanding amount on the policy.
Many thanks
MotorCycle Direct
Motorcycle Direct came out the cheapest…
Motorcycle Direct came out the cheapest for me, I am UK but for reasons related to my work I had to change my UK licence for a EU licence and need to keep it as EU. Many insurers charge extortionate premiums for UK riders on EU licence so it was nice to get a fair quote. I did need to contact support and it was hard to find a support phone number.. but then they were great.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Andrew
Thanks for the 5 stars. We are glad that you were able to get your policy set up with us. We hope that you have been able to access the portal, as we can see one of our agents has been in touch to help you with it. If you need any help in the future, please let us know!
MotorCycle Direct
Antwort von MotorCycle Direct
HI Glyn
Thanks for the 5 stars, we are pleased that you were happy with the price of our product. If you need any help in the future, please let us know!
MotorCycle Direct
Very easy website 🙂
18. März 2026
Antwort von MotorCycle Direct
Hi Melanie
Thanks for the great feedback, we are glad that you found our website so easy to navigate.
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Brian
Thanks for taking the time to leave your great feedback! Ride safe.
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Geoff
Thanks for the great feedback, we are glad that you found it so easy and simple to set up your policy and access all your documents. We hope we continue to impress!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Trevor
Thanks for taking the time to leave your review!
MotorCycle Direct
Really easy to get my Quotation
Really easy to get my Quotation and cover. Seemed like really good value too.
18. März 2026
Antwort von MotorCycle Direct
Hi Peter
Thanks for taking the time to leave a review, we are glad that you found it so easy to set up your policy online, and at a price that suits you.
MotorCycle Direct
Antwort von MotorCycle Direct
Hi
Thanks for the great feedback! Ride safe.
MotorCycle Direct
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