When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Mehr ansehen
Unternehmen hat geantwortet
Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the o... Mehr ansehen
Unternehmen hat geantwortet
I would definitely recommend Motorcycle Direct because the online process was quick, simple and hassle-free. The information was clear, the quote was easy to arrange, and the whole experience was stra... Mehr ansehen
Unternehmensdetails
Über MotorCycle Direct
Vom Unternehmen geschrieben
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Kontaktinformationen
Midland Way, BS35 2JX, Thornbury, Vereinigtes Königreich
- www.motorcycledirect.co.uk
4.1
Gut
5651 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Unable to access live chat without…
Unable to access live chat without going on customer portal, can’t reset password, so can’t send a message, tried new password created by iPad but it says it doesn’t match, which it does, very disappointing, will renew elsewhere.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Rob,
We’re sorry to hear that you have not enjoyed your experience with us. Upon reviewing your policy, we can see that you have since been in contact with our Customer Support team and that the relevant changes to your renewal have been made.
If you are still experiencing any issues accessing your account, please contact us via our live chat using the link below so we can assist in resolving the matter.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
Thanks
MotorCycle Direct
What is wrong with yuor customer portal ?????
I am trying to renew a policy in the customer portal, I have had to register 3 or 4 times before finally getting into it.I have viewed the renewal quote, but noticed I need to make a change to it. It keeps pointing me to the chat line . this i cannot find anywhere on the pages, so went to, how to contact you this showed me various boxes. But the one to make changes was unavailable. So if you wish to keep my business make sure you contact me. My customer no. is 90233/002 Anthony Spencer the policy is due for renewal 04/02/26. Not impressed with the customer portal as I have always had trouble using it. Derek Spencer on behalf of my son.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi Derek,
We’re sorry to hear that you’ve had a disappointing experience. We would like to better understand what went wrong and see how we can assist in resolving the matter.
We attempted to contact you today using the phone number we have on file and left a voicemail with our contact details. When convenient, please get in touch with us so we can discuss this further.
You may also reach us via our live chat using the link below.
https://www.motorcycledirect.co.uk/how-to-contact-us.php
Thank you
MotorCycle Direct
Hassle free and quick process…
16. Januar 2026
Antwort von MotorCycle Direct
Hi Matthew,
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
It was a fast hassle free service.👍
14. Januar 2026
Antwort von MotorCycle Direct
Hi,
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you found it so easy to insure your bike with us. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Easy process and competitive price with…
Easy process and competitive price with a low excess.
17. Januar 2026
Antwort von MotorCycle Direct
Hi Rachel
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Daniel
Thanks for the 5 stars, we are glad to hear that you found it so easy and quick to complete online!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Des
Thanks for the great feedback, we are glad to hear that you found it so easy to set up your insurance with us!
MotorCycle Direct
It was a very straightforward process…
It was a very straightforward process and completed without problems
The quote was very competitive and all the extras which are usually at additional cost were included
17. Januar 2026
Antwort von MotorCycle Direct
Hi Martin
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
easy to process online
easy to process online. Its been a while since I took insurance out with with Motorcycle Direct and there seems to be so many more add on's this year its become a minefield of extras.
14. Januar 2026
Antwort von MotorCycle Direct
Hi Andrew
Thanks for taking the time to leave us a review, we are glad to hear that you found it so easy to process online, we hope we continue to impress.
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Nigel
Many thanks for the great feedback, we are glad that you found it so quick and easy to set up your insurance with us!
Ride safe!
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Michael
Thanks for rating us 5 stars, we hope we continue to impress!
MotorCycle Direct
Quotation for cost of policy was par…
Quotation for cost of policy was par for the course. The amount of information required for my quotation was surprisingly little and perhaps a little worrying.
16. Januar 2026
Antwort von MotorCycle Direct
Hi Mrs Simmonds
We can see that we have your policy set up, and that your policy documents have been sent out via download. Please could you check them to make sure your information is correct, and let us know if there are any changes you would like to make.
Thanks
MotorCycle Direct
Good price but that’s not what everyone wants
Had a year with them and made no claims.
Very difficult to talk to a human.
And talking to the bot very frustrating.
Prices are very good but what I want is human contact.it took me 11 minutes to get though and then it is not a UK centre.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von MotorCycle Direct
Hi James
We are sorry that you found it so difficult in talking to us, but can assure you that we are located near Bristol and have no call centers outside the UK.
MotorCycle Direct
Antwort von MotorCycle Direct
Hi Andy
Thanks for taking to time to leave a review, and for the great feedback.
Ride safe!
MotorCycle Direct
Hi - Refund
Hi,
I just took out your insurance but having done a little more digging into the details I realised that the breakdown cover you offer I.e the company you use had terrible reviews so I am not satisfied.
I called in and decided to cancel my policy as I was well within my cooling off period. Thinking that I will get a full refund but it turns out that there is a cancellation fee of £40??!!! This is ridiculous and a con simply!!! I called to cancel within 3-4 days of taking out the policy so if you want to charge fairly then do so for 4 days etc. pro rata the cost and deduct for 4 days.. Your team member was not willing to accommodate my Request for a full refund.
I find this a money making scam.. I would have agreed to the penalty had I been outside my cooling off period.
Also having read the review online mostly positive only when taking the policy out but looking at the review when people have been going through claims says a lot about how you deal with your customers… concerning really when it comes to making a claim!!
My request is still under review and I hope you will consider my request to refund in full.
Thank you.
13. Januar 2026
Antwort von MotorCycle Direct
Hi Ali
We have added your review to the complaint that was logged on your behalf, and our complaint handler will be in touch shortly.
Many thanks
MototCycle Direct
the website took a little bit of…
the website took a little bit of navigating & kept trying to direct me to set up a d/d eventually I managed to make one payment
16. Januar 2026
Antwort von MotorCycle Direct
HI John
Thanks for your feedback about it difficult to pay for your policy in full, this will be looked into.
Ride safe!
MotorCycle Direct
So easy to do online took about 10…
So easy to do online took about 10 minutes and very reasonable price
16. Januar 2026
Antwort von MotorCycle Direct
Hi Chris
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product., and found it so easy to set up your policy with us.
Ride safe & we’ll be here if you need us!
MotorCycle Direct
Good price good product meets my needs.
16. Januar 2026
Antwort von MotorCycle Direct
Hi Stanley
Thanks for the great feedback!
MotorCycle Direct
Renewal quote.
Great competitive price and took 5 minutes to set up without any problems. My last insurer couldn’t even be bothered to send me a renewal quote, I had to call them up to sort it.
15. Januar 2026
Antwort von MotorCycle Direct
HI
Thanks for the great feedback, we are glad that it was so easy to set up and that the price of your product suited you.
Ride safe!
MotorCycle Direct
Good price.Everything was very…
Good price.Everything was very straitforward. The only problem I had was when trying to print my certificate. The background would print but not the text. I did overcome this in the end by making a screen shot and printing from that.
16. Januar 2026
Antwort von MotorCycle Direct
Hi Peter
Thanks for the feedback, and we are glad that you did manage to get your certificate printed off. If you need any help with that in future, please contact us via our live chat and we will be able to assist.
Ride safe!
MotorCycle Direct
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