Morganstanley Bewertungen 125

They hire killers, stay away

China opportunity FUND -44%. this investment team should be erased. these big guys are just a rip off

They told me a Hedge fund account was middle of the risk factor. Would not go up or DOWN too much but give a nice return. THEY TOTALLY LIED. The fee was 2% and I lost 31%. I had requested to liquidate the fund at one point when it was UP and they gave bad greedy advice to stay with it. Take my advise STAY AWAY

This company is a complete joke. Not even the basic account handling they can do. They have kept my account locked for months, more than 9 hours + on the phone with different managers and support people and they still are unable to handle their internal processes on which fields and forms they need to have.

Every support will bounce you back in a circle, nobody seems to know what is going on, and their systems are not working.

And this is a simple request, I can only imagine how bad it is if anyone has need to do anything with this company.

As a consumer you have no rights, even with investments here. Stay away if you have a choice.

Over the past two months, I attempted to transfer my Trust account to another financial company. Numerous of phone calls have been placed. My personal banker and I have been on the calls together to resolve any of the outstanding issues with the Morgan Stanley staff. The team over at Morgan Stanley/Etrade have not been able to resolve the internal issues. 1 of 4 accounts have been transferred. 3 accounts still remain as an issue. I went through the process to repaper the account with my personal banker and again Morgan Stanley/Etrade denied the transfer. I have escalated the matter through customer service. It's been over a week and the management team has not responded and/or returned my request for a phone call to resolve the issue. My next step is to contact my attorney to take legal action against Morgan Stanley/Etrade. I recommend that you do your research and homework before you open an account with Morgan Stanley/Etrade.

The worst company I have ever dealt with, very poor customer service, every time I called I was told a different time scales. Each time I called I was promised my shares would be refunded but nothing happened and when it did get sorted the shares had gone down so I have lost a lot of money.

They say they welcome people to walk in anytime, this is advertised on their website. I travelled over an hour to discuss wealth management, and was willing to invest a substantial sum of money. However, after waiting at the reception for an hour I was told that no one was going to see me. I am taking my money elsewhere. They can't expect to blatantly lie to people online and still keep people's business. Rubbish company.

I wanted to take some money out of IRA s to pay money I owed for federal income tax car insurance and home owners insurance! She told me maybe I should look for a job since I m retired now and I told her this was my money! I don’t think I was treated to nicely since I am a customer/ client! I don’t like withdrawing money but what choice do I have- should I pay interest?

I've been doing business with Etrade since the late 90's. Really haven't had too much problem until Covid. On hold times were hours long. Then, I decided to open a business futures account along with a business checking account. I started the process in August of 2020. I worked with them submitting paperwork, resubmitting paperwork, and never getting anywhere. The customer service team would forward inquiries to the team that was denying my paperwork - never able to get a straight answer as to what was creating the issues. Finally, I moved most of my money to Ninjatrader accounts and Robbins who quickly set up my accounts. Thinking that I could get Etrade up and running I returned to the same nightmare that I had experienced before. After a few back and forth with customer service, the futures team just closed my account. So, they saved me from wasting time with them. They don't want my business? Other firms are making money with me. Etrade is not. So be it. You reap what you sow. Good bye Etrade.

ETrade used to be responsive, but now that Morgan Stanley owns them there are still nice support agents, but they can't do anything useful. Currently I'm just trying to open an additional business checking account. Should be simple, but so far am at 19 days with 2 calls to customer service. Sure the agents are nice and helpful, but at the end of it is resubmit a form for several days of processing.

Today's date is November 6th, 2022. Going to the login page on Morgan Stanley's website returns this message: "Morgan Stanley Online is unavailable due to scheduled system maintenance from October 16, 2022 1.00 a.m. ET to October 16, 2022 5:00 a.m. ET. We apologize for any inconvenience and thank you for your patience." Not sure how 4 hours of scheduled maintenance became 3 weeks of scheduled maintenance but if someone could investigate this, that'd be appreciated. I would like to have access to my money.

Do not use this firm for anything. After 5 days, 8 "customer service" representatives, they did not set up the on-line account properly, and could not do anything to help. The account was over 40 years old but had no on-line trading set up. Once finally getting the on-line account established for trading and then finding out we couldn't actually trade, we get start over again. Literally every rep said they didn't understand why the last rep had done what they did.

Tried to access accounts for my daughters in response to a letter that was sent to me, and the account is locked. Was told that my daughters needed to access the accounts because they are now over 21. That's fine, but not once did Morgan Stanley send anything to them to let them know, and in all of the documentation sent to me, this was never identified.
Poor communication and unhelpful customer service reps.

I'm not surprised to see Morgan Stanley has so many unhappy ex clients.
I was first sold a variable annuity and fixed annuity when I was a financially ignorant 28 year old. I've been told that's not good investment advice for a 28 year old. Morgan Stanley broker made a nice commission. These annuities also have high fees.
When my mom passed and left me some blue chip dividend paying stocks, I was advised to sell them and invest in Templeton World Fund with a 5.5% front load that has turned out to be a horrible investment over the decades I've held it. When I bought it in 1987 there were no no-load funds. Again, Morgan Stanley broker made nice commission, but I was screwed again.
Fast forward to early 2022, when I first contacted Morgan Stanley in Bellevue WA. to change allocations in my variable annuity due to being in a bubble with too much in high growth for someone my age. They finally got back to me months later, after the markets crashed and I lost over 200K and tried to get me to sell into a down market, which I didn't want to do. At that time I had unpleasant words with the broker, since I had been trying to get a hold of them when the markets were up and got no response until after markets crashed. I was asked to move my account to another brokerage because Morgan Stanley broker felt "threatened". They should feel threatened if they lose that kind of money for their other possibly unstable clients, due to being asleep at the switch and unresponsive.
Even I knew we were in a bubble and wanted to get out at the top, but they didn't get back to me until the markets crashed.
I also suspect some possible theft from my annuity, but can't prove it. I have SEC looking into it, but won't hold my breath.
I was also charged $150 per year service charge for bad advice and no service.
I would strongly recommend you don't do business with Morgan Stanley, after my experience with them. You can get better service with a low fee outfit like Vanguard.
After Morgan Stanley made their commissions on me, I never heard from them for over 30 years. You would think they would at least check in with you once a year, but I guess they're too busy spending their commissions.

We've had an E-TRADE account for longer than I can remember. On 9/6/22, I called the new owners, Morgan Stanley, to ask them to attach a simple travel notification to my debit card so I could use it in Costa Rica. Incredibly, it took seven days and conversations with five different people to get this done. I was on the phone for over three hours total.

During that time, agents asked me to photograph and upload a handwritten note with my name, account number, DOB, address, travel destination, dates of travel, and a signature. I did that. Then they decided I should photograph and upload my driver's license. I did. Then they decided I should photograph and upload my debit card. I did. Then they decided I should write today's date on the note and upload that. I did. Then they decided that I should write "Please place a travel notice on my card" on the note and upload that. I did. Then they decided I needed to submit my cell phone number and activate two-step authorization. I did. Eventually, they told me my card was set to go. Was it? Absolutely not. Instead, they made it so that my card would not work in the US or Costa Rica. I found this out when I tried to buy something in my hometown, and the card was declined.

I called MS back. They said they were going to send me a new card, because mine was set to expire in two months. When would I get this card? After I got back from Costa Rica. That was, of course, 100% unacceptable. I called an agent again and asked him to cancel my old card and send me a new card through the US mail, expedited. He did. Then I did the same stupid arts-and-crafts shenanigans with photographs that Morgan Stanley asked me for the first time, and I uploaded that.

I called Morgan Stanley to ask, for the nth time, that they put a travel notification on my debit card so that I could use it in Costa Rica. I also said that if this was not something they knew how to do, I was going to close out our account. An agent called Nick told me that they could not put in the notification, because I hadn't submitted two-factor authorization. I pointed out that I had done so seven days prior, and that this was visible in the Customer Service part of the Morgan Stanley website. He said that MS had not updated my data yet. He told me he was going to put me on hold while he talked with a manager, and we were immediately disconnected.

I called MS again and started waiting in a queue that a robot voice said would to take 30 minutes. Finally, Nick called me back and said he'd gotten the job done. We have over $600,000 in our Morgan Stanley account. (What can I say: even though we started out poor, money piles up when you don't have kids.) When I return from Costa Rica, I'm closing it out, because this is the worst customer service experience I've ever had in my life. Morgan Stanley is incompetent, inconsistent, over-encumbered with idiotic rules, and a national embarrassment. E-TRADE was great, but Morgan Stanley is a festering pile of garbage -- and I'm being diplomatic. Save yourself hours of hassle and never deal with these people. (I love my credit card with Farm Bureau Bank, though. They put a travel notification on my card in five minutes. That's how it should be.)

The most pathetic private banking experience, they put a flag on your account, you upload the documents and still your assets remain frozen for weeks and you are the one following up with them. Stay Away

horrible service. They locked my account due to "odd" activity. That activity was a deposit...DEPOSIT. So they locked my account, never called or communicated the issues. So then my paycheck direct deposit was cancelled and I didn't get paid.

Their response sorry but not our problem call your HR dept.

Worst banking experience of my life.

Oh and it took 3 hours of on hold and being shuffled around to get this information. Making me loose even more time and money.

This is a horrible company with inefficient systems and processes. It is very strange that they still can have business after such a bad customer experience.

Making profit of war, and turning a bling eye on war crimes!
History will never forget and your CEO will have to hode just like the russian oligachs!
Shame on you all!

Graystone Consulting is a member of Morgan Stanley office.

Worked with David aka "Dave" (Account Manager) from Cincinnati Ohio branch in Montgomery and would say this is complacency at it's finest. Their service and "management" style of brokerage accountants. When they act like they are doing you a favor to have an account with them, be careful with this kind of elitist entitlement.

If netting bank-level interest gains and outright apathy matters to you, by all means, go with David/Dave of Graystone Consulting, a Morgan Stanley office.

They will tell you one thing and do another. UNLESS, your accounts are over 250K or more, they stick you in low performing accounts with a "hands-off" anti-management strategy.

- Was referred to them by a family member.
- Put in over 50K with their flag flop UMA account
- Was not a great experience "managed" account was too hands-off, as in they don't care.
- After a meeting with David/Dave (now I know this is a canned response), he said he'd re-look at my portfolio (because of some overlaps in investments) for rebalancing and never did. Took over two weeks, then during recent correction period in January, lost 6K+. Maybe if they cared it would have minimized risk, but we would never know how the account would have done...
- Would not trust them to handle your money, they want big accounts where they can do losses and gains on auto-pilot and your happy with trivial gains. In my case the gains never happened. Tip: Learn to self-manage your own money at least you're not paying someone else to lose it for you...
- Don't let them put your portfolio under 100K in a UMA account, with flat or consistent losses
- When tried to complain on their lack of responsiveness on handling my account they were pretty nonchalant, like losing your money is their way of life. Work with a firm to work for you not against you...
- Next morning after again asking David/Dave to do as he promised, was contacted by a Senior member (Kate) of their firm and was told they would not honor their promises and instead of doing as they said they'd do, advised that if not happy with their services she and David encouraged me to move my account to a different brokerage firm or liquidate (remember they already lost 6K of my money).
- Really think twice about doing business with "professionals" like the David's and Kate's of the world who don't authentically care about your earned money.
- The general Morgan Stanley's 1 star reviews about lack of customer services as well as doubling back on the word, is a lesson.

Do a search on sentiments in general about Morgan Stanley I wish I did before moving money there. I will be taking SEC and "breach of trust" actions against this firm.

*I do honest reviews about companies I worked with so hopefully it will help you avoid the walk of shame. My bar on "service" is based on quality, value and delivery. Call me ordinary for expecting this from any company I spend money with.