Morganstanley Bewertungen 125

Poor service. I have two account managers assigned to me and none of them ever bothers to respond when I contact them.

Seriously not impressed, your engineer did not give me enough time to answer the door, even though morgan Stanley know this building is assisted living and most tenants have a disability and nobody answering the phone,

The worst financial company I've ever dealt with. Unfortunately, they are the broker for my companies stock program. I exercised some options and awaited the check. It never arrived.

After three calls totaling about an hour on the phone, they told me:

1) they can't track the letter because they sent as one would send a Christmas card (standard mail)

2) they can stop payment and reissue a new check but it will take about 3 weeks and the check will arrive in about a month.

3) It will cost me 35 dollars to cover a mistake that I didn't cause. It's not a lot of money, but I loathe the concept on principle.

If it is at all under your control, DO NOT USE THIS COMPANY

Zero stars - intransparent company with no supervision. They do not understand commerce - they think the client is their employee, they have no successful communication mechanism and do not want to resolve issues.
There are far too many stories identical to mine - they ask for more documentation, they never acknowledge receipt of the documentation and block the access to you account. Companies who give stock awards to employees need to fine a better guardian of such awards.

They really deserve a ZERO.

Poor management,I was trying to withdraw my money and the it takes longer from another issues to another and was trying to pay hospital bills for my son until I cry out to my friends to help that introduced one platform to me ,no matter how hard it is they would got your money back within 24hours and I’m grateful for that ,you can text to know more better wray3300 at gmailcom

Horrible. They block your account every six months but one can never get the Verification Code. No email address only a tel number in USA, so from SA the call costs me $10 for 2 minutes and still they don't fix the problem....big mistake. They have only elusive people at this company...what are they afraid of...makes you wonder.

Old employee stock plan. I required a login to access my account. What has followed defies belief. My initial phone call was at the beginning of August 2024, as of today I'm 12 phone calls in, 20 emails out and hours of my time wasted and the issue still hasn't been resolved. Call centre operators have no idea about Morgan Stanley internal requirements/processes (archaic), they just apologise for the inconvenience and ask for the same documents to be resent over and over again. I'm beginning to wonder if the agents bonuses are paid on call volumes instead of cases closed. Morgan Stanley seem to conveniently forget that the stocks they are managing belong to the investor not them.

I keep reading time after time bad reviews i hope people looks at this before they lose there money my lawyer will be calling morgan stanley i tried for a week testing my 88 yr.old mother up set her so bad she end up in the hospital hope they don't get rid of the record calls csuse by 3rd.call i was recordind too i let u know how our lawyer hope he is able to sue ,sue

After our father died, as his executor, I had a horrible, year long, experience with Morgan Stanley. He had an IRA stock account at MS.
"Estate & Inheritor Services" division was a disaster! Abborent.
I spent no fewer than 40 hours dealing with them. Asked for a supervisor, no response. Condescending and repeatedly and blatently dishonest. No response to correspondence for weeks. No forms provided or available for transactions and information MS required. Instead: "you submit your informaton, we can't provide advice." I prepared and forwarded signed/notarized documents. 6 weeks later: "rejected by legal, try again." Nine months into the frustration, a new rep (finally) is assigned, more delays, continued push back, not as condesceding rep. We finally finished what should have been a simple transfer to the heirs, with each share to be into transferred into an individual MS account.
This part should be simple, but no! More problems with that MS division -- more wasted hours. I got out as soon as I could--and lost money. I will never deal with MS again, and tell others my and our family's story with this firm. After more than a year: this wasn't just one or two or three people or departments at MS. Based on our experience, this is a systemic, corporate, cultural problem.

My initial problem was that a wrong address was placed on my account due to technical reason according to them, and thus online access is locked. In the last three months, I have being trying to get the issue resolved and encountered unbelievable problems within Morgan Stanley. There is no ownership, no accountability, no commitment. Only thing they have is disconnection among different departments. After three months, the problem still not resolved. This is a poorly managed company.

Absolutely despicable organization. They sent my account to unclaimed property. They sent me a letter while I was on a two month vacation. Since I didn't respond, it was sent to unclaimed property. The explanation was that they followed the law. No phone call, no email, no ninety day, no sixty day. They just sent a thirty day notice and then disposed my account. I had this for 20 years. Their standards must be that they will only do the minimum that is required by law.

One of the better institutions for personal wealth management, the level of service and attention to detail is rare these days, but a standard at Morgan Stanley.

Absolute dog service. Called them more than 10times and every single time different agent picks up and verify you and read the "notes" which they have no clue what is going on and apologize for inconvenience, pretend to do something for you and NEVER does. They will promise to escalate, call you back, give you a confirmation until x time just to get you to hang up and NEVER ONCE followed through. Agents will even straight out lie to you saying that things are being processed and I just have to wait. Weeks later when I called back a different person said I needed to resubmit the document because of missing category. Absolutely disgusting service. I hate myself for trusting what they say they would do every time. Straightup disgusting and makes you lose faith in people overall.

Tried to do 2 extremely simple tasks that any client with an online stock plan account in the modern age should be able to do:
1. Easily recover access to their online account
2. Update their mailing address

Guess what? Can't do either with the way Morgan Stanley processes and systems are set up. Chat functionality is non-existent; you're expected to call a US landline which is so impractical for international customers...

Key takings and hopefully this should help other people:
* Expect to spend at least 1 hour on a phone call with up to 5-6 customer service rep changes in between
* Your proof of ID, when asked to upload one using their secure email service, has a validity period of 14 days. If you call them later than the 14 days, they won't process your request and will ask you to upload a copy of the same ID (again) and call them again for verification
* Even when you have access to your online account, you can't do an address change online, so you'll need to call them for getting that updated
* If your online account has been inactive for more than 90 days (i.e. you haven't logged in once during that time) it would be blocked and you'd need to call them to regain access. Their own customer service has advised to log in at least once a month, so set a reminder for that

Waited an hour on hold to speak to a customer service rep to help with a login in issue. The agent who finally joined mumbled and was barely coherent. When I responded to one of her questions, she just hung up. Absolutely shocking service.

No way to send a message directly to firm online. The chat feature is flawed. You must call to speak to a rep, and my experience has been very poor... I got put on hold , transferred and call was disconnected. I did not get called back. I closed my account and was charge a $75 fee... I don't recall ever agreeing to a closure fee. I filed a complaint with FINRA.

Seriously the poorest user experience I've been subjected to. No e-mail or chat communication, only by phone during US business hours. Incomplete information. Unclear digital forms, no data validation. Pure rubbish!

Only Stock Plan where there is not a digital way to contact them (email, chat, web, etc) the only way to reach them is by an international phone number. I would not recomend Morgan Stanley to anyone. Really bad experience.

Morgan Stanley E*TRADE's exorbitant reorganization fee of $1444 over four years. The frustrating aspect is the persistent imposition of a $38 Miscellaneous Transaction fee for seemingly routine actions like organization renaming or share splits. This unwarranted charge is haphazardly labeled as either a Miscellaneous Trade or a reorganization fee, adding confusion to an already fee-laden experience.

The platform's lack of a transparent filtering system exacerbates the problem, making it nearly impossible for users to keep track of these arbitrary fees. Users risk being blindsided by repeated charges, as the platform fails to provide any clarity on the frequency of these transactions. Only through meticulous scrutiny involving downloading and filtering transactions in Excel did it become apparent that users were shackled with a whopping $1444, amounting to $38 charged 38 times, within the four-year timeframe.

In stark contrast, alternative platforms like ALLY Bank offer a refuge from such fee exploitation, promising a more financially sensible and trader-friendly experience. The frustration stemming from Morgan Stanley E*TRADE's fee structure highlights the urgent need for a more transparent and user-friendly trading environment.