Metropolitan Bewertungen 

Racist abusive sexist discriminated Housing Association I think this much be my 5th Bad review about metropolitan Thames Valley housing association if you can call them a housing association lol I live in a supported living housing association that's bee fakely advertised as short-term when they're trying to say it's ongoing fighting to get out as I have a child as well as she's bothing in a shower with growing mould above the ceiling it's to small she's having accident in the shower and a child is meant to be in a bath not in a shower so they are going above the law and breaching the contract as well going back last week I had to basically phone them up as regarding my toilet light has gone and it's a dish light not a normal light bulb and when I had spoke to a guy on the phone from customer service he has spoken to his manager and had told me I had to replace it myself are they for real they are getting so lazy and a bunch of scrooge's anything that is a dish light in housing association they are legally to come out and replace it as it's not a normal light bulb and it is a gas light bulb so they wanted me to risk my health to replace it so as soon as my other half got on the phone they changed attitudes so the fact they think they can manipulate a woman is actually sexism because when my other half got on the phone they said ok will be coming out on Monday what a joke was trying to put up an argument on the phone how sexist as soon as a man gets on the phone they changed it attitude I think they have the right to manipulate a woman in that respect it also comes under equal rights everyone is supposed to be treated the same but the fat when someone is a man is asking for them to do it they will do it as soon as a woman and making up hold that is your responsibility when it's actually not the stairs so that comes under equal rights also my advocacy was sent an email by Gold who is Janine Waters manager she's compulsively manipulating and very rude and she is going to now be reported as I'm now going to take it further it's going to be solicitors now she had sent a very unprofessional email to my advocacy who is fighting on behalf of me to get me my child out of dirty vile Housing Association saying that they are overwhelmed with emails being sent by the person living above complaining about the person down below and that I should think about my actions that affect other people what actions considered I've not even done anything it's that person downstairs he is a dirty vile drunk and that is very serious to have a child living above somebody who drinks he's done many things to me and he's got away with it what my actions what because I've complained about him and he doesn't like it will then he shouldn't come home and slammed doors physically waking up my child playing music up loud on a school night out of hours fat the using the word actions to try and manipulate the person and try and blame them when it's him that's doing all the wrong so I'm basically supposed to be when he comes home drunk or puts music on love I'm supposed to just sit back and be quiet and not complain about it all because they're getting complaints and they don't like the fact that I'm complaining on a regular basis don't housing association get paid to deal with complaints that's part of being a housing association how disgraceful is that as my advocacy has advised me everytime he slams the door or does this you carry on complaining because that is your right and that's part of being under housing association everyone has the same rights to complain once again it comes under equal rights so they want me to stop complaining and want me to stay quiet just to keep their miserable asses happy so it doesn't go against them and the only reason they emailed my advocacy because someone is on to them big time that seemed downstairs is a druggie he is a drunk is a troublemaker he was doing all this stuff to the person that live there previously there was two single people living here why they Gonna Put A Mother and Child living in accommodation that is for single person what because they want money for the house has got a reputation up to its ass and some of the emails I've been reading on here someone has mention golds name so that person probably will read my emails see that I'm talking about them to because they said in the last email someone on this review sites knows gold because someone else has mentioned her I've mentioned her before and I mentioned her again she is an absolute nasty person this housing association is very racist they are abusive the very discriminated and a very sexist

Awful do not rent from these. Do not do repairs do not. Repair fences etc. All they are interested in is getting their rents paid. Stuff the tenants

Had Aaaron services round today to do an annual service of heating system (gas boiler).

Before the service my boiler was working at around 80% efficency, with reasonably hot water.

Now after Aaron services called today, my boiler is completley f****d, the boiler is making a loud clicking noise, and the water is constantly cold.

I feel as though i am being punished for some of my other negative reviews of M for failing to do anything about the drug dealing next door to me.

No point complaining to M as they dont give a f***ing dam.

Raised a compliant was threatened of a termination of my tenancy. MTVH have now made me and my homeless. Until repairs are completed but we’ve been left in uncertainty with no communication. We are trying to take legal action with the Housing but have failed to agree to come to court based on the evidence we have to take legal action.

Also I have leaked documents of staff who have created entrapment with their private car parking scheme, force tenants to pay up fines whilst using bullying debt collectors putting tenants behind their bills.

If I could have given half a star I would. The worst housing association in London. The repairs team rubbish, BSW contractors rubbish, housing officers rubbish - the entire service is rubbish! And the housing officer is a waste of my time
she is very rude her attitude is dishraceful and she is very horrble to tenant her nane is nkechi and her stupid manager gold is a nasty peace of work she is rude as well

We have been living in a tower managed by Metropolitan for 10 years we are a group of residents and we can not think of one positive thing about Metropolitan Housing Trust. We are paying hundreds of pounds towards the service charge yet we get extremely poor service and security in return. To get the smallest repair done, we have to write countless emails and call them several times and often they are not resolved. The service charge has 0 transparency we have been asking for proof of where our money is spent in the last 10 years but still no solid answer. Our building security is a joke, there are homeless people using our staircase as a shelter and TOILET! yet security doesn't even respond to our complaints. Our front door is always broken, strangers are stealing residents packages. Several residents including myself had their bicycles stolen where the security guards are supposed to patrol and monitor with CCTV. We don't feel safe in our own building! Extremely dissatisfied with Metropolitan.

Worse housing ever!!! For the last few years I have suffered with bad mould in my flat to the point my shoes on a shoe rack are going mouldy and my coats hanging up on the outside of a cupboard I have had multiple leaks which has made my Lino lift up and nothing has been sorted! My window is hanging off but was told there’s nothing they can do because we have scaffolding up! I came home yesterday with a leak in my ceiling (as they seem to be replacing the roof with plywood!!!!) when I woke up this morning it’s got so much worse I rung the emergency line and she said someone would be out in 4 hours 7hours later they sent a plumber to which he said to me I haven’t got a clue about roofs so cannot help ring in 2 days as it’s bank holiday. I rung the emergency line back to see why they sent a plumber for a problem with my roof and was greeted by a rude cocky man. I was quite stressed as a couple weeks ago paid to have my flat redecorated!!! He then proceeds to laugh at me down the phone saying it’s just mould and damp wait 2 days as it’s not an emergency!!! Why is it Metropolitan seem to wait for the problems to get so much worse to then come and fix them? Such a terrible housing they brake so many rules in our tenancy but seem to get away with it! But let me be a week late paying my rent and they will send 3 letters and my housing manager banging down my door!! I don’t see why I should be paying full rent for my stuff to get constantly ruined!!!

Woke to a water leak from my water tank, called emergency yesterday at 9.30am as water spilling out of water tank and through light fitting in kitchen. Today 30 hours after placing emergency call out still waiting for plumber. Got no heating or water. There are three of us in our property that have auto immune conditions which I explained when I made the call. One being needing access to toilet frequently.
Absolutely disgusted that we have been left like this. Called numerous times to be told have an appointment today which they can’t give me a time but someone could come out up to midnight tonight.
Will definitely be on phone to Metworks, Bws and Metropolitan HA in morning as well as housing ombudsman, local MP, social media and anyone else who will listen.
I will withhold Rent until problem resolved as metropolitan are not up holding their agreement with me the tenant.

24 hours. Under Section 11 of the Landlord
and Tenant Act 1985, you have the right to
expect your landlord to carry out repairs in a
'reasonable time'. If it's an emergency repair as you've got no heating or hot water, your
landlord should fix this in 24 hours.

Waste of time complaining. Many breaking tenancy agreement. Toilet hasn't flushed properly for 2 months. Put a bucket of water down it, they told me!
The drains smell awful. No one will investigate that.
It is rediculous. We pay service charges here but don't get much service. I would not have given one star.

Metropolitan HA (and Erewash Borough council, and Derbyshire Constabulary) will not lift a finger against the drug dealers next door to me, for some reason, causing me to feel unsafe in my own home.

I suspect this is because Metropolitan HA (and Erewash borough council, and Derbyshire Constabulary) have some links to organised crime gangs (no surprise there) although i do not have any proof.

When trying to complain about this to the housing ombudsman, i was asked for a final response from metropolitan relating to this matter. Now every time i contact Metropolitan regarding this matter by email, i receive no response, and so, cannot proceed any further with my complaint against Metropolitan to the housing ombudsman.

Have complained to the IOPC regarding the conduct of Derbyshire Constabulary relating to this matter, and received the dismissive response "were sorry you feel that way..." which they say was referred back to Derbyshire Constabulary, from whom i did not receive a response.

These people:

1) Metropolitan Housing Association.
2) Erewash Borough Council.
3) Derbyshire Constabulary.

are absolutely effing vile!

I cannot go into detail I am so exhausted from all the issues many of which all others below have experienced . Endemic corruption from Housing Manager and officers. Purposeful neglect of vulnerable tenants and enabling of ASB to force out those whom are desperate to get help and better repairs and property management. It would be good to all join up and sue them as a group . They are NOT FIT FOR PURPOSE AS A CHARITY OR HA. It’s a terrible corruption ponzi type scheme of backhanders to the chosen few and revenue generated from sub standard housing all posing under the guise of “inclusive” and such propaganda . They are inept and force tenants with valid issues into purposeful infinite loops re complaints and lost emails/ data and never seem to care to correct things unless you literally shame them publicly. It is disgusting reading through the reviews as none of this is isolated incidents but a PURPOSEFUL tactic to undermine those most desperate in society especially re physical disabilities and on the receiving end of ASB. Getting a group litigation together for tenants whom would wish this broken corrupt “organisation” should have public dismantling and be taken over by an actually functional body would be preferable. Maybe we should start a public Facebook page? “Sue MTVH”

Not good at all only been waiting 183 flipping days for a massive hole in the ceiling to be fixed they’re so un professional and have no clue what they’re doing 🤣they sent a tiler to take out a bathroom and plumb it all back in again that’s not even his job 🤣🤣

I'm now on day 318 since reporting a ceiling collapse. Still not fixed. Dreadfully inept staff, especially in the complaints and repairs team.

If I could have given half a star I would. The worst housing association in London. The repairs team rubbish, BSW contractors rubbish, housing officers rubbish - the entire service is rubbish!

Having made a complaint regarding a personal matter I was advised that Metropolitan Housing could not find any personal information for myself on my account and I would need to make a complaint regarding the separate matter. On the 23rd June 2021 I made a complaint to Metropolitan Housing advising that I was highly concerned that they had lost my information and I would like the matter investigated or I would escalate this to the Housing Ombudsman. Having received a response I was advised that my complaint would be partially upheld as Metropolitan could indeed confirm that they did not hold any personal information for myself however they could not confirm that they lost it. A number of telephone calls later and having confirmed that my Housing Officer was now somebody completely different ,I requested a level 2 investigation. Under the level 2 investigation I received a response on the 18th July 2021 that advised the complaints team had reached out to my Housing Officer for the second time despite the fact it had already been confirmed no personal information was hold on my account but it was felt that the case needed to be reviewed again. I was now at the point where I raised a complaint under the Data Protection team (this had not been done previously as it had not been confirmed the outcome of the original investigation). The Data Protection team advised that I would need to help them out by confirming I had sent them documentation relating to my personal circumstances in the first place,I advised this was not possible as some time had passed and no proof of receipt had been issued. Metropolitan Data Protection team advised they would look into the matter however this could take some time and I would need to be patient. Whilst waiting for the Data Protection investigation to provide a outcome I was chasing up another matter only to receive a rather concerning email to say that Metropolitan had no knowledge of who I was and could not confirm I was a Metropolitan tenant so they had passed enquiries over to Thames Valley. I received a email from Thames Valley confirming they had NO knowledge of who I was and to make sure I had emailed the right Housing Association. Having confirmed who I was once again I waited for the response back from my level 2 investigation which still had not come so I made a number of enquiries that produced nothing but dead ends with the various staff not responding to emails and telephone calls. My next step was to email the Housing Ombudsman with a complaint so having now registered this there was very little I could do but wait. On the 22nd July 2021 I spoke with the Data Protection team once again who advised that they may have miscomunicated information to me however my Housing Officer was on leave and so I would need to call back the following week for further updates as the complaints team would need to respond and to why I had been provided the information I had. On the 27th and 28th July 2021 I made several calls to both teams including requests for the Housing Manager to contact me but despite this nobody picked up my calls / responded to my emails. I currently still have NO outcome to the complaints I made,I still do not NO where my personal information has gone and I am currently waiting for several people to make contact regarding the issues I have raised.

Roof leaked into my flat. It was their responsibility. They refused to repair the inside of the flat, despite the damage being caused by their failure to maintain the roof, which in a common part required to be maintained by them in my lease.

The housing officer and housing manager are both fools!

My sister was told by the housing They were selling her current home. she had to move out and she would be rehoused. She has now moved not far from her previous property into a flat. She has now moved in and now she has started to see all the problems wrong with the flat..,it’s infested with cockroaches. She can not sleep or eat or go in her front room. Or even wash in the property. She has had no sleep since she moved in There’s a terrible smell threw the hole flat. Broken drainage sewer smell she has had enough. She also has a disability and to top it off there’s no phone lines tv internet so she can not make a emergency call if she needs to it’s so bad she also found out the property has been empty for 3years I wonder why I am disgusted with this housing they have tricked her into taking this home saying they were not aware off the problem this problem with the infection has been going on for a long time how can you leave a human being in this state she thinking off giving up the tenancy and this is not her fault the housing manger and officer came out to visit the manager is aware that the property has a list off problems and they can not move her out disgusting. She’s had no sleep and her health is starting to take its toll on her . Can you believe her housing officer told her to make a Conplaint…… what a joke she had to throw her furniture out because off the infestation she has also thrown her bed out she was told to call repairs they are even worse they told her to home swap disgusting so do you want her to stitch someone into taking that dirty hole off a flat. I’ve told her wait the 8 weeks and take them to court.they will not get away with this there must be a history off repairs on this flat we will find out. Also her neighbours have told her the flat she is in is disgusting.
And a old lady was living in there can you Imogen what she went threw living in there now my sister has it. They were very helpful getting her out off her old house now they don’t give a dam what she is going threw HELL night after night not sleeping with cockroaches running all over would they sleep this. NO they do not even deserve 1 star I’ve been looking at all the reviews how bad they are I will update this and I will put the name off there manger and housing officer up so every one can see who they are NOT TO BE TRUSTED 👆this is how they treat people with mental health problems WICKED WICKED staff

Extremely poor customer complaints process with them batting away complaints by deliberately misunderstanding what is stated in emails also some very corrupt people whom I suspect are working in collusion together to cover up each other when they need to. The goverment needs to regulate these so called "charities" who are charities for their own staff and screw the tenants with lies and cover ups

Avoid this company at all costs. They have no care for residents absolutely shocking behaviour. Also many of the staff have been done for fraud.