I was reco this business by a friend who had her MOT carried out & was very impressed. I would not hesitate to give a 5 star review as from the beginning, collection of my car then concise & informati... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My van went in for a belt change and full service and Hannah kept me informed throughout the work. She explained things clearly and made it easy to understand what was happening without needing to cha... Mehr ansehen
I had a transmission service completed and the gear changes felt noticible smoother afterwards. The job was done quickly using castrol oil and the team also gave useful guidance about keeping the car... Mehr ansehen
The staff were great, very helpful and welcoming. The premises were very clean and organised, which gives you confidence. If I haven’t given five stars it’s because there were items on the ‘red crit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MB Motors is your trusted garage in Rugeley, providing expert servicing, repairs, diagnostics, and electrical work at fair prices. As a reliable MOT centre in Rugeley, we offer fast and affordable MOT Rugeley testing along with cheap tyres, DPF cleaning, and professional car servicing. Our skilled mechanics serve drivers across Stafford, Cannock, Lichfield, and surrounding areas, ensuring transparent pricing and a quick turnaround. Whether you need a full service, tyre replacement, or a same-day MOT in Rugeley, MB Motors is the local garage you can rely on. Book your appointment online or call us today.
Kontaktinformationen
Unit 1, Trent Business Park, WS15 2HS, Rugeley, Vereinigtes Königreich
- 01889 882488
- mbmotors@outlook.com
- www.mbmotors.com
4.8
Hervorragend
231 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quality experience that's hard to come by these days
Clear communication, with very detailed and easy to understand explanations from the reception staff that were present on the day. The work was carried out efficiently, and finished within the timescale given. Excellent.
21. September 2026
Antwort von MB MOTORS Rugeley
Thanks for your review. We’re pleased the reception team explained everything clearly and your car was ready within the time we’d given you. We’ll pass your feedback on to the team, they’ll appreciate hearing this.
Great service
Brilliant service right from the start of booking it on line what was easy to do . Right to the day of my cars full service. They kept in touch throughout the day either by txt message or through the link they send you and your kept in the loop of progress of your vehicle all day until you collect it from them at MB motors Rugeley. Many thanks Steve 👍
21. September 2026
Antwort von MB MOTORS Rugeley
Thanks Steve, we really appreciate your review. Glad the online booking was easy and the texts and progress link kept you up to date throughout your full service. It’s good to hear everything went smoothly from booking through to collection. Thanks for choosing us.
Use of photos
The use of photos, digital diagnostics and online approvals made the service easier to follow. Instead of vague explanations, I could actually see what had been checked and what the garage was recommending.
20. September 2026
Antwort von MB MOTORS Rugeley
Thank you for your fantastic five star review. We’re delighted that our digital vehicle health checks, photographs, diagnostic information and online approval system made everything clear and easy to follow. Transparency is extremely important to us at MB Motors Rugeley, so we always aim to show customers exactly what has been inspected, explain our findings properly and allow them to approve any work before it is carried out. Thank you for choosing us, we really appreciate your support and look forward to helping you again.
Hi this is second review I've done 👍
Hi this is second review I've done . The first one said that you did a great job on my car 🚗 and that I would gladly recommend you. The girls on reception were brilliant and helped me enormously so thanks to everyone who was involved ❤️
7. September 2026
Antwort von MB MOTORS Rugeley
Thank you so much for taking the time to leave us a second review, it genuinely means a great deal to the whole team. We’re delighted that you were pleased with the work on your car and would happily recommend MB Motors Rugeley. We’ll make sure your lovely comments are passed on to the reception team, who will be thrilled to know how much their help was appreciated. Thank you again for your continued support, and we look forward to welcoming you back in the future.
An all found very good experience
An all found very good experience. Professional and friendly staff. Updated throughout the process a fair price and a job well done. Thank you
18. September 2026
Antwort von MB MOTORS Rugeley
Thank you very much for your fantastic five-star review. We’re delighted that you had such a positive experience with MB Motors Rugeley and found our team professional and friendly. Clear communication, fair and transparent pricing, and quality workmanship are extremely important to us, so it’s great to know we delivered on all three. Thank you for choosing us, we really appreciate your support and look forward to helping you again in the future.
**ABSOLUTELY AMAZING**
**ABSOLUTELY AMAZING**
Service is second to none, had to change appointment and it was no problem- in fact nothing was too much trouble. Felt very looked after and staff were super friendly and efficient- keep up the great work guys!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von MB MOTORS Rugeley
Thank you so much for this amazing 5-star review! We know plans can change, so we’ll always do our best to make rearranging an appointment as easy as possible. It’s brilliant to hear that you felt well looked after and found our team friendly and efficient. Thank you for choosing MB Motors Rugeley for your vehicle, we really appreciate your support and look forward to welcoming you back.
Wow!! AMAZING experience
Wow! What an experience, highly recommend MB MOTORS in Rugeley.
Booked in for a change of 3 tyres, that I purchased from an online company, in which I've used for many years now. Normally, I'm waiting outside tyres changed and thats it.
But! I had the 5*treatment...Professional staff, wonderful waiting area, where you are offered teas and coffee, or even a cold drink from the fridge. You can even watch through a clear window whilst your car is being serviced.
This garage is second to none in my experience, I will definitely be using these guys again.
4. September 2026
Antwort von MB MOTORS Rugeley
Wow, what a fantastic review, thank you! We’re delighted that your visit for three replacement tyres turned into such a positive experience. We’ve worked hard to make MB Motors Rugeley more than just somewhere you wait for your vehicle, so it’s brilliant to hear that you enjoyed the customer waiting area, refreshments and being able to see into our workshop.
Thank you for trusting our team with your tyre fitting and for recommending us so highly. We really appreciate your support and look forward to welcoming you back!
Better communication
Communication was one of the better parts of the visit. I received updates on the progress of my car rather than having to keep calling, and I knew where things stood before collection.
10. September 2026
Antwort von MB MOTORS Rugeley
Thank you for the 5-star review! Clear communication is really important to us, so we’re pleased you received regular updates and knew exactly where things stood throughout your visit. We appreciate your support and look forward to helping you again.
Antwort von MB MOTORS Rugeley
Thank you for the 5-star review! We’re pleased you found our service simple and efficient. We really appreciate your support and look forward to welcoming you back to MB Motors.
Excellent service from start to finish
Excellent service from start to finish, Hannah in the office is amazing, so helpful and friendly, I've been using this company for over 10 years and wouldn't go anywhere else, honest, reliable, trustworthy competitive prices, jobs always done to a high standard, I've been ripped off in the past from other garages so to find a garage like this is amazing nothing is to much trouble, thank you MB MOTORS.
1. September 2026
Antwort von MB MOTORS Rugeley
Thank you so much for this fantastic review and for your loyalty over the years. Hannah will be delighted to read your kind comments. Honest advice, competitive pricing and completing every job to a high standard are exactly what we aim to provide. We really appreciate you trusting MB Motors with your vehicles and recommending us as your local garage in Rugeley. It is always a pleasure looking after you, and we look forward to seeing you again.
Excellent Service
Excellent customer service
Communication was very good and helpful
The work completed on my vehicle was carried out in the timeline quoted
Wonderful new premises, with a lovely new waiting room.
4. September 2026
Antwort von MB MOTORS Rugeley
Thank you for the fantastic 5-star review. We’re really pleased to hear you were happy with the customer service, communication and that the work on your vehicle was completed within the timeframe quoted.
We’ve put a huge amount of work into creating our new premises and making the customer experience as comfortable and professional as possible, so it’s especially nice to hear your comments about our new waiting area.
Thank you for choosing MB MOTORS and for taking the time to leave us such a great review. We really appreciate your support and look forward to welcoming you back.
Fabulous garage
Fabulous garage, the work was done fast and the price was reasonable. Work was done well with a 12 month guarantee. Im so glad i had the full health check it has put my mind at rest that my car is roadworthy and safe
26. August 2026
Antwort von MB MOTORS Rugeley
Thank you for the fantastic 5-star review. We’re really pleased to hear you were happy with the work, the turnaround time and the price.
It’s also great to hear that our full vehicle health check gave you that extra peace of mind. That’s exactly why we carry them out — to give you a clear picture of your vehicle’s condition, highlight anything that needs attention and, most importantly, help ensure your car is safe and roadworthy.
Thank you for choosing MB MOTORS and for taking the time to share your experience. We really appreciate your support and look forward to seeing you again.
Main Dealer levels of Service, without the high price.
I used MB Motors last year for the Service and MOT on my Audi A5 Quattro. Most recently they rectified a leaking exhaust for me. The day after the repair there was a slight issue with the repair. They promptly collected my car, rectified it, valeted it and delivered it back home.
No matter how careful work is carried out things can go wrong, that is just a fact of life. The measure of a good company is how they deal with the problem. Having worked for Motor Manufacturers and Distributors for over 40 years I have seen some great garages and some awful ones. The service MB give ranks among the best.
26. August 2026
Antwort von MB MOTORS Rugeley
Thank you for such a fantastic 5-star review and for continuing to trust MB MOTORS with your Audi A5 Quattro.
We particularly appreciate your comments about how we handled the issue following your exhaust repair. We take great pride in the standard of our workmanship, but we also recognise that occasionally things can happen. For us, what matters is taking responsibility, responding quickly and putting things right with as little inconvenience to the customer as possible.
To hear someone with over 40 years of experience working with motor manufacturers and distributors say that the service we provide ranks among the best genuinely means a great deal to our entire team.
Thank you again for your continued custom, your understanding and for taking the time to share such a detailed review. We look forward to looking after your Audi for many years to come.
MB MOTORS
Antwort von MB MOTORS Rugeley
Thank you for the 5-star review! We’re delighted to hear you received excellent service from the team at MB MOTORS. We really appreciate your support and look forward to welcoming you back in the future.
Brilliant
Your able to track exactly whats happening with your car. Really friendly receptionist.
1. September 2026
Antwort von MB MOTORS Rugeley
Thank you for the 5-star review. We’re really pleased you found our vehicle tracking and updates helpful — we want our customers to know exactly what’s happening with their vehicle throughout its time with us. We’ll also be sure to pass your kind comments on to our reception team. Thank you for choosing MB MOTORS, and we look forward to seeing you again.
Very misleading booking system
Very misleading booking system, having booked online, the price for my E class B service was from £236, So fair enough, it's not an exact quotation even though reg number was supplied, but when the confirmation link came through the price had jumped to £449, £213 more than the price at book in. Sorry but how can I trust a garage that runs this practice, so glad I picked this up the before handing my car over.
This review is for the booking in process, not the quality of workmanship as I cancelled the service and have since gone elsewhere. Such a shame as I was looking for a local garage to service my cars and this looks like a well set up workshop.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von MB MOTORS Rugeley
Thank you for your review. However, it is important that anyone reading this understands what actually happened.
Our booking system clearly displayed a “from” price of £236, not a fixed quotation. Once the exact manufacturer requirements for your particular Mercedes E-Class B Service were confirmed, we contacted you well before your appointment and provided the full price of £449. You therefore knew the exact cost before bringing the vehicle to us, no work was carried out and you were not charged anything.
Thousands of customers use our online booking system every year without issue. “From” pricing is necessary because vehicles of the same model can require different quantities and specifications of oil, filters, parts and manufacturer procedures. Supplying a registration number helps us identify the vehicle, but it does not turn an advertised starting price into a final quotation before those requirements have been checked.
We service vehicles properly to the manufacturer’s specification, using OEM-quality parts, the correct premium oil and the required service procedures, including updating the electronic service record. That level of service carries a cost. A cheaper price elsewhere does not automatically mean the same parts, oil, procedures or standard of work are included.
You chose another garage based on the confirmed price, which is entirely your decision. However, describing our process as misleading is neither accurate nor fair. We were completely transparent, confirmed the price in advance and gave you the opportunity to accept or decline it before your appointment. As you cancelled and never used our workshop, this review relates solely to your dissatisfaction with the price of a service you decided not to purchase, not to our workmanship, customer care or the quality of our servicing.
Antwort von MB MOTORS Rugeley
We feel it is important to clarify the points raised in this review, as we have already spoken with you directly and explained the circumstances.
Firstly, the oil/service life indicator was not reset because your vehicle was not serviced by MB MOTORS during this visit. We cannot reset a service indicator to record or imply that a service has been completed when it has not. Doing so would create an inaccurate vehicle maintenance record and would not be an honest or professional practice. This was explained to you during our telephone conversation.
Regarding the puncture, your vehicle did not have a puncture when it left our premises. Unfortunately, we cannot be responsible for a puncture caused by a nail, screw, road debris or another external factor after a vehicle has left our care. Nevertheless, when you contacted us about the issue, we offered to inspect and repair the puncture for you.
We will always take responsibility where something is attributable to work we have carried out. However, in this instance, we cannot reasonably accept responsibility for a puncture occurring after the vehicle left our premises, nor would we incorrectly reset a service indicator for a service that was not carried out.
MB MOTORS
Antwort von MB MOTORS Rugeley
Thank you for the fantastic 5-star review. We’re really pleased you found our team at MB MOTORS Rugeley friendly and helpful, and that our booking system made it easy to choose a convenient time slot. We work hard to make MOTs, servicing and vehicle repairs as straightforward and hassle-free as possible. Thank you for choosing us and we look forward to welcoming you back.
excellent service
Easy to book, Friendly staff, lots of information before during and after the work they carried out. Could not be better pleased
27. August 2026
Antwort von MB MOTORS Rugeley
Thank you so much for the fantastic 5-star review! We’re delighted to hear you found the booking process easy and our team friendly and informative throughout your visit. Keeping customers fully updated before, during and after any work is a huge part of how we operate at MB MOTORS Rugeley, so it’s great to know this made a difference. We really appreciate your recommendation and look forward to helping you again whenever you need us.
I am director of a similar business in…
I am director of a similar business in the north of Scotland. MB Motors have got it right. Very efficient staff. Immaculate, very well laid out workshop.
20. August 2026
Antwort von MB MOTORS Rugeley
Thank you for the fantastic 5-star review. Coming from a fellow director within the motor trade, your comments genuinely mean a great deal to us. We’ve invested heavily in creating a professional, efficient and well-equipped workshop at MB MOTORS Rugeley, so it’s particularly rewarding to have that recognised by someone running a similar business. Thank you for taking the time to share your experience, and we really appreciate your support.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.