MB&G Insurance Bewertungen 

Lauren was clear, precise, polite and very very nice

great service from answering calls to giving info.
very helpful in all departments

We are very unhappy with MB&G insurance, they only covered us for our Caravan loss, they will not cover contents and also they would not help with trying to get losses back from bookings and storage, for a none fault claim I have worked out our loss was £7k
When I complained they basically did not care and told us to go the financial ombudsman

I have waited 11 weeks to hear back from a visit to my home where my sofa was inspected. I chased them up myself and was told that the sofa can not be in direct sunlight but if i scored it with a knife i could have claimed. Shocking customer service

Quick and easy to set up, covered from the get go. Great cover. Lauren was really helpful and efficient from sending the initial email, phone call received within minutes and all signed up straight away.

The claim form was really easy to use and the whole claim experience was much better than I’ve experienced elsewhere. My claim handler was patient and done a good job and I was happy with how fast it was handled

Sandra Williams was excellent went into detail on all aspects of the insurance.She went through everything slowly and made sure I understood everything great asset to your company

Absolute nightmare going back and forth requesting documentation that had already been sent initially.
Then was told claim would be finalised in 5 days , had no update for them to then accuse me of sending the wrong report to them. (They added a different customers report to my email which i had not sent and had evidence of this)
Not the first gap insurance i used and wont ever be using these lot again.
Complete inconvenience and headache from the start.

Took caravan cover with insurd only to find out they are a broker and MB&G are the insurance company. I payed the extra to cover my awning when I tried to make a claim as it was damaged only to find out that nothing is coved for awnings.

This is what is covered for caravan awnings
Loss or damage as a result of Accidental Damage, fire, lightning, explosion, earthquake, theft or attempted theft, malicious acts or vandalism, storm or flood (excluding awnings)”

Lauren was very courteous and telephoned me at a more convenient time where I was able to set up my gap insurance. Everything was explained to me in a friendly no pressure way.

Rang up and was sorted in minutes with everything explained to me by Jess. Customer service was spot on

the information provided was very clear and helpful.

Out claim handler Like Armstrong was very professional and quick to.deal with our claim. Like another recent review we also were told that we had under valued our caravan, and they reduced our claim amount because of that! We insured the caravan for the amount that we paid for it, and that is being honest. Had we insured it for more that is being dishonest, but then your happy to.pay out more....strange! The vast majority of our claim was.for items stolen, or destroyed, not damage to.the caravan, so why make a deduction because of the actual caravan value???!! Also.the claim form.is so frustrating, as it does not let you go.onto the next page until you fill.out everything on that page. Why can we not be allowed to pursue all the pages first, so we know exactly what to.put together ready to fill.out each page??? Having said this Like was very good and the whole process only took 4 days!!! Well done.

Have a warranty with this company for well over a year, easy renewal, easy claims when required.
Thanks to Neil for setting up the policy.

I’d not heard of MB&G before I made my claim but they were fantastic.
At every step my claim handler kept me informed. It was quick and easy.

Jess was absolutely amazing. Changed over my policy in less than 10 minutes. Gave all the relevant information and step up and new direct debt. Shes great her job! Speak to jess if you need any help

This insurance company will insure you knowing your motor home will not be covered , after trying to make a claim you then find out that the gold cover means if your motor home is over 10 years old nothing is covered, but the sales team wont tell you this but are happy to take your money for nothing, they are a total waste of money.
They dont deserve even 1 star.
Nick O'Donnell

I’ve been with MB&G Insurance for a couple of years now and I honestly couldn’t be happier with the service.
I recently had to make a claim on my warranty for my 9‑year‑old motorhome, and the whole process was super easy from start to finish.
Unlike other policies I’ve had in the past, there was no jumping through hoops, no unnecessary delays, and everything was handled clearly and efficiently.
It was refreshing to deal with an insurer that actually does what it says it will.
I’d also like to specifically mention Claire, who was incredibly helpful when assisting me with changing my policy from Gold to Silver due to the age of the vehicle. The change was explained clearly and handled quickly, making the whole experience completely stress‑free.

Overall, excellent service, straightforward claims process, and genuinely helpful staff. I wouldn’t hesitate to recommend MBNG Insurance to anyone looking for reliable motorhome warranty cover.

Started a claim for a damaged sofa over half a year now. Everytime I phone and speak to someone they inform a relevant member of the correct department will give me a call back and update me on my order but no one ever calls back. Ive called them atleast 10 times now and its the same result every time. Ive tried emailing them as well but no reply. Absolutely useless service and if you ever have the option of purchasing an added insurance policy onto an order and see this company, id stay far away!

We’ve experienced ongoing issues with this policy from the very beginning. Our claim was initially delayed due to a failure between oak furniture land and the insurers, then after A LOT of chasing and calls our claim was declined on the grounds of wear and tear, despite the damage clearly being caused by a spill on our furniture. The customer service response to our complaint was extremely poor, and our concerns were not properly acknowledged. We were repeatedly passed between departments while trying to resolve the issue, and not getting callbacks when they had been promised which only added to the frustration. Overall, we are very dissatisfied with both the policy and the company, feels like a rip off of insurance to be honest.