Mazda Bewertungen 

Really disappointing. I have an eight month old CX30 and the communication/entertainment system isn't working properly. The dealer has told me it might not be under warranty. I phoned Mazda and they said the same but cant't give a reasonable explanation as to why. We are at the mercy of the dealer. It could just be a 'hard reset' which will cost £150+ or it might be under warranty. No help from Mazda and person I spoke to could not give me any reassurances at all. First time buying Mazda and definitely the last unless they are more supportive and helpful.
Same old story...once they have your money they don't care.

Contacted Mazda UK after problem with refund from West drive Mazda Braintree.

Mazda UK gave the wrong and misleading information once contacted to help. they told me "I have spoken to Westdrive Mazda’s Sales Manager regarding car tax refund. They confirmed that this refund will need to come from the DVLA as this is who the tax was paid to and would not look to refund this money on their behalf. If you are still yet to receive your refund, please liaise with the DVLA going forward."

I complained again.

This was then corrected and I finally got my refund from the Dealer, but shows they weren't working on my behalf to resolve issue, but simply repeating lies from Dealer.

I noticed paint had come off leaving bare metal on a fairly inaccessible car part. I rang Sandicliffe Mazda Loughborough and made an appointment for my 1 year old car. I was asked to provide photos and rung to ask to make the 40 mile round trip. After inspection I was told it was thought to be due to 'external forces' and they would not put a claim to Mazda. When pressed I was told it could be due to windscreen wipers being changed [they haven't] and if it was a fault it would have been seen in many Mazdas and it hasn't. What is the point of buying a new Mazda and warranty if I can't even make a claim with a paint fault? The car part is inaccessible to 'external forces'. I felt completely dismissed. Not a great experience and I will not use Sandicliffe or buy a Mazda again.

Extremely Disappointed with Mazda UK – Gearbox Issues Ignored

I’m very disappointed with Mazda UK after my MX-5 suffered a catastrophic gearbox failure at just 11,000 miles — far below what anyone would consider acceptable for a modern sports car. To make matters worse, the replacement gearbox installed by Mazda was also faulty.

Despite mounting evidence from owners across the UK — including extensive discussions on the MX-5 Owners Club forum where the issue has been referred to as a “ticking timebomb” — Mazda UK continues to deny that this is a known and widespread problem. This refusal to acknowledge what is clearly a design or manufacturing flaw is both frustrating and deeply concerning.

Mazda has not provided an updated or improved part, meaning the issue is likely to recur, potentially outside of warranty — leaving owners to face costly repairs for a fault that was clearly not their doing.

I am currently in the process of rejecting the vehicle and pursuing the finance company for a full refund, based on a CPR 35 expert report which confirms that the fault was present at the point of purchase. This is not an isolated case, and Mazda’s ongoing refusal to take responsibility is unacceptable from a brand that markets itself on quality and reliability.

If you’re considering buying an MX-5, I strongly recommend doing thorough research. This gearbox issue is real, and Mazda UK’s current stance is to deny and deflect rather than support their customers.

☆☆☆☆ Dishonest, Disrespectful, and Completely Unprofessional – Avoid the Service Department

I genuinely regret ever taking my vehicle to Mazda Warrington’s service department. What started as a routine visit quickly spiraled into one of the most frustrating and insulting customer service experiences I’ve ever had.

First off, the lack of transparency and honesty from the service staff is shocking. I was repeatedly given conflicting information, made to chase basic updates, and fed blatant lies about the work being done – or in many cases, not being done. It's clear they have no regard for keeping the customer informed or being truthful.

What really pushed this over the line, however, was when they falsely accused me of swearing at staff – a completely fabricated story they used to deflect from their own incompetence. I challenged this outright, but rather than investigating fairly, I was met with arrogance and defensiveness.

And as for the Managing Director – his attitude was a whole new level of dismissive. Instead of resolving the issue professionally, he acted as though I was an inconvenience. Not only did he refuse to take accountability for his staff’s actions, but his tone was rude, condescending, and completely lacking in any sense of customer care. It’s beyond me how someone in a leadership role can behave with such ignorance and arrogance.

Mazda Warrington’s service department has shown me nothing but disrespect, dishonesty, and poor communication. I strongly advise anyone thinking of taking their vehicle there to reconsider. If you value integrity and being treated with even a shred of professionalism, stay away.

I genuinely will never buy another Mazda again. No wonder this company has such poor reviews.

Junk mail company I brought 3 new cars from them LODGE GARAGE AYLESBURY if they put as much effort listening to their customers instead of sending unwanted texts calls mail that i told them to stop the company would have sold me another new car their lost

35k for a Mazda Cx5 and they sell it with a known fault with the sat-nav, the dealer can't sort it and the fix has to come from Japan, apparently the Japanese ain't in a hurry to sort it, pretty rubbish really

Terrible experience,I won’t advise even my worst enemy to go close to any Mazda cars. They are terrible cars especially the sky active engine ones, proper terrible

Mazda Swansea our Engine Management Light came on. Car was out of warranty by a year. Karen on the service desk approached Mazda for us and they agreed to cover the cost. Well done Swansea Mazda and Karen.saved us £900 .

We purchased a Mazda MX5 from Mazda Coventry. It still has the Mazda used car warranty and Mazda MOT insurance. The car broke down and was transported to another Mazda dealer. The response from Mazda Coventry has been truly APPALLING. Mazda Coventry have refused to honour the MOT failure insurance for rusty brake pipes. We have been told the repair could be over a £1000. We bought the car on the understanding there would be no MOT advisories. It turned out there was an advisory from the previous year, that was ignored and not cleared i.e. rusty brake pipes. Coventry Mazda used the excuse that the rusty brake pipes were known about and therefore not covered by MOT insurance. How could we have known about this. You judge an organisation on how they deal with you when things go wrong. Mazda Coventry provided terrible customer service. Letters to the Director of Mazda Coventry and Mazda uk and Mazda Japan have gone unanswered. My advice is avoid this company at all cost. The Mazda dealership the car is currently at was shocked at the state of the car. It has only been driven 3400 miles in a year. We now have to go to the Motor Ombubsman and wait 8 weeks for a decision about a car we cannot drive because of a failed MOT

Mazda UK response

Good morning Barbra

Thank you for the letter to Jeremy Thomson, Managing Director of Mazda UK. Jeremy has read the detail but is out of the office and unable to deal with every contact personally. To avoid delay, he has passed this to our Executive Customer Support Team who act with his full authority to investigate and reply.

As mentioned in my previous emails any disputes relating to the service received by the selling dealership needs to be addressed by them. Whilst it is our aim to provide impartial views on disputes and concerns which may arise, our position is one of mediation only as we have not been directly involved in events.

At this juncture if remaining unhappy I can raise these concerns directly with the dealership or alternatively we can refer to their ADR (Alternative Dispute Resolution) process which is The Motor Ombudsman (TMO) though we encourage you to raise with the dealership management team first, we’re positive they will want to note the feedback you have provided regarding the service received, I’m afraid that there is nothing more that we at Mazda UK can do financially, as an approved used vehicle that is 9 years old and 6 years outside of the original warranty period, your contract of sale is with the selling dealership.

Whilst this is our final decision please be assured we abide by a 'New Car Code of Practice' and a 'Service & Repair Code of Practice' which are set out by The Motor Ombudsman (TMO) to reassure Mazda owners we are consistent and acting within a customer’s legal right.

The Motor Ombudsman service offers free & impartial dispute resolution or advice and is backed by Government including the Chartered Trading Standards Institute (CTSI). TMO is Mazda's Alternative Dispute Resolution (ADR) provider for any further escalation past this point in the event that you continue to be dissatisfied.

All dealerships are also subscribed to this service via TMO and must be used for escalation where any final outcome has been provided.

For further information or to proceed with escalation past this point.

Yours sincerely

James Bayford
Customer Relations Manager
Customer Service Department

We visited David at the Norwich Branch and had the best customer service from him! Honestly there was nothing to fault with the purchase of our car. Initially we looked at a brand new mazda, which was in our budget but would stretch our lifestyle, we discussed this with David and he took us to look at some of the used cars, until we found a vehicle that was perfect for us. There were a couple of scratches and the alloys were a bit worn - David pointed this out to use and arranged to get everything fixed for us before purchase. Due to a delay in finances, he had to hold the car for a bit longer, but there was no issue in this.

We had an awful experience at a different brand which left us a bit sour about purchasing a car, but honestly, I've gone from always buying the previous brand and only considering them, to now only thinking about buy the Mazda.

I'm already looking at my next car which will be a Mazda and we will book in with David again for this

If I could give zero stars, I would. My experience with Mazda has been deeply disappointing. From poor customer service to an unhelpful complaints department and inadequate warranty support, it’s clear that customer safety and satisfaction are not priorities. I wouldn’t recommend driving a Mazda—not even to my worst enemy.

I am the owner of a brand new Mazda CX-30, and I must warn anyone considering this vehicle: think twice, or better yet, don’t.

I bought this car straight from the dealership, expecting peace of mind and Mazda’s promised reliability. But within less than two years, this new car began suffering repeated starting failures—especially in colder weather. The car completely failed to start on multiple occasions, including once while I was far from home with my two small children. One terrifying morning, the car locked up during school drop-off, and I was barely able to push it to safety. Imagine if this had happened on a motorway.

I took the car to a Mazda dealership in the B79 area several times. Each time, I was told there was “no issue.” They shifted the blame to my dashcam—a device that had been installed since the very first day I picked up the car. Out of desperation, I removed the dashcam, bought an external power bank, and followed all instructions. Still, the issue kept returning.

This is a factory fault. The battery clearly couldn’t handle real-world use, yet Mazda refused to acknowledge this. Even after my annual service, the problem remained. Mazda’s customer service? Completely silent. I’ve been ignored time and again.

This is unacceptable for a brand new car. Reliability and safety are not optional—they are essential, especially when you have children in the car.

Avoid the Mazda CX-30. If Mazda can’t stand behind a new vehicle that fails under basic daily use, then it is not a brand worth trusting. I deeply regret choosing Mazda.

I wanted to buy a genuine part from Mazda for my 2013 model year Mazda 3 vehicle and I went to Leamington Mazda to get help and order.

I told them that I need an EGR gasket for the intake manifold and they said they can do so and started to search in the system. And they told me that they found the part I needed and told me the price and I accepted it. While paying they told me that it is non-returnable, however since that is the part I need, I just didn't think much and I paid the price. and they ordered for me from Mazda UK stock. I didn't think that I needed to return because I did not have a reason to return since I needed that replacement. So I left and about 30 min later I was checking my order and realized that it was the wrong one.

There are 2 different gaskets in that area and I didn't know that and also they didn't tell me. So I returned to the dealer immediately and told them the situation and I want to change the order. They refused me and told me that they cannot do that. However that doesn't make sense for me because we've just ordered the part within an hour and it's possible to cancel or change the order in my opinion since I didn't receive it yet and didn't open or use it. I was politely asking since they didn't question me enough and didn't make sure that's the part I needed, But the sales representative was just rude and was not trying to help at all.

Absolutely shocking Customer Service, will never have another Mazda

I felt compelled to write a review. I don't drive, but I am a bit of a freak when it comes to research. A few years back we needed a new family car and I found Mazda cx-5 as a safe car. I watched lots of videos. This week, the worst happened and my family and I have been in an awful accident. We still have our lives, despite the horrific accident, so I give high praise to Mazda, it did everything it was meant to do to protect us, and we will be buying a Mazda again.

Great company, I own a Mazda CX5, it's lovely to drive, this is the 4th Mazda I've owned. The extras and safety features on the sport model are just great.

It’s rare to spend a significant amount of cash (£1,400) replacing all four brake pads and discs, only to end up calling out RAC recovery two days later due to a brake mechanism failure. I’ve had to be recovered from home to the garage and I will be without a car for the weekend and some of the week following while the Mazda Eden Reading try and figure out what went wrong! Gutted. :(.

Why didn’t they test-drive the vehicle after replacing the parts….? This would be my recommendation to this dealership. No point in having good customer service if the technicians fail to triple-check their work and return a customers car with brakes disconnected from electronic brake mechanism.

Okay so fast forward a week to the 13th Feb. Nitin (the service manager) road tested my CX5 x3 times, the technicians replaced the motors on the brake mechanism and the callipers on the rear breaks (without charge) and my cars breaking system now works as expected. They were not sure why my car had these issues and it has been inconvenient being without a car for a week, with no courtesy car while the team tried to fix the issue, but alls well that ends well!

Bought an MX5 from Corby Mazda in June 2024.
7 months and only 4000 miles later there is a grinding noise, I took my car into Milton Keynes Mazda who quoteda £450 bill for brake pads and discs.
Trusted local garage has said the caliper is broken causing the pads on one side to reduce from 6mm to 2mm (metal on metal) in 7 months.
Driven sensibly, mostly motorway driving.
Taken into Mazda to get a replacement under warranty and they refuse saying the caliper isn't causing the issue.
Shameful behaviour.

Ongoing saga over auto wipers not working, 3 years ago purchased vehicle first emerged had a problem.
Dealer said settings were wrong, I tried again when raining, not working just intermittent.
Went in for service I asked them to check, report said all OK, still same so lying.
Another dealer said my windowscreen had been changed, I discovered they were correct I confirmed this with a large glass company
It goes back in, they had it two days give it back saying refer back to my dealer whete it was purchased you might need screen replaced ?
I told my dealer where I purchased the car, to be told I had the car too long they wouldn't repair,I said you didn't tell me the wipers didn't work and that the windscreen had been replaced 6 months prior before they sold me the car so a defective function on the vehicle.
So stuck with a simple fault that should be fixed easily.
I have been lied to over a period of time and if technicians can't fix a sensor for christ sake what hope is there.
Customer service was hopeless and extended warranty a worthless rip off..