Martoffes Store Bewertungen 

25
TrustScore 3.5 von 5

3.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

The phone holder I needed was clearly identified, and the order process was easy! The holder was easy to install, and performed flawlessly during a recent 1700 mile trip.

Bewertet mit 2 von 5 Sternen

The cellphone holder is not what I expected. I have tried to get a refund but have not been able to yet. I keep guessing if I ever will get this refund. They keep telling me they will get back to me w... Mehr ansehen

Bewertet mit 1 von 5 Sternen

The product I ordered was a phone mount for a Nissan. It was not as shown as in the pictures online, the quality was very poor for the price they were asking and in addition to that the product was s... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The holder wouldn't safely hold my phone, the company sent 2 more free to try. None ended up fitting my phone due to it being large. The company was quick to reply, try other options and end up issuin... Mehr ansehen

Unternehmensdetails

  1. Fahrzeugzubehörgeschäft

Vom Unternehmen geschrieben

Martoffes is an online store specializing in practical, well-designed car accessories for everyday drivers. We focus on compatibility, reliable quality, and clear product information so you can choose the right fit with confidence. We ship directly from our international warehouse and provide tracking on every order. Our support team is available to help with product questions, fitment checks, and after-sales assistance to make sure you’re satisfied with your purchase. Our goal is simple: offer useful car accessories at fair prices, with a smooth shopping experience and responsive customer service.


Kontaktinformationen

3.3

Akzeptabel

TrustScore 3.5 von 5

25 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.3

Alle Bewertungen

(25)

24 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

The cellphone holder is not what I…

The cellphone holder is not what I expected. I have tried to get a refund but have not been able to yet. I keep guessing if I ever will get this refund. They keep telling me they will get back to me with a resolution. I am begging to believe I will have to just write it off because of a bad decision to purchase this product. Thanks

28. Juli 2026
Bewertet mit 5 von 5 Sternen

Fits like a glove

So I received my first one and it didn’t seem to fit it was loose and would move around so I sent them an email with video showing how it looks. They got right back to me and said they would send the right one for my car and a week later I received the new one and it fits like a glove. Thanks again

4. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good experience

My order was delivered in time and the mount was nice quality. I accidentally bought the wrong model year and they provided a solution very quickly.

12. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

The holder wouldn't safely hold my phone, the company sent 2 more free to try. None ended up fitting my phone due to it being large. The company was quick to reply, try other options and end up issuing a refund. Excellent customer service.

9. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Received order and item did not come…

6.30: Received order and item did not come with all the parts. Contacted customer service Dany Green who stopped communication (7.2) after confirming the clip for vent was missing when sent to me. Was asked to send picture of my dash which I did and sent another picture when told my 1st picture was blurry. Dany stated: we can check if we have a better attachment that installs in another place and may work better for your car.
UPDATE: (7.10) The back and forth with Dany shows me the type of company this is. You have my money so why do anything further to rectify your acknowledgment that there was a missing part to my order. Dany claimed 'already arranged a replacement for the missing part' on 7.5 and are waiting for tracking information. On 7.9 I asked for the details to return the item - what use is the holder when I cannot attach it anywhere in my car. I was offered $11 partial refund and I can keep the item. (the item I cannot use due to missing part). Dany went on to state: 'To clarify, we do have the vent clip part. It was not included in your package by mistake, and we apologize for that. Our intention was to send you the missing vent clip so you can use the product as originally sold.' and went on to state 'We can still send the missing vent clip to you free of charge and provide the tracking information once it ships. If you prefer not to wait for the vent clip, we can offer you a $15 partial refund without returning the item.' Make that make sense please - of course it is free of charge - you did not send me what was paid for. Later in the say they upped the refund to: We can offer you either of these options: We send you the missing vent clip part this week, free of charge. We issue a $18 partial refund, and you can keep the item without returning it. Today, I sent Dany the following: 'Yesterday was when I asked the terms for a return. Yesterday! And that was due to the fact that you still cannot provide me a shipping tracking number for the Missing item. When will you send me this information Dany. This is what I want to know. When will you correct your CONFIRMED error and sending me an incomplete product?' His response is to send me a tracking link that states:
2026-07-10 22:43:55   Arrived at origin facility----
2026-07-10 09:50:54   Shipment information received

Standard shipping. No urgency from the company. This issue has been going on since June 30.

Did I mention Dany asked me to update my review to show resolution? On July 5th!

19. Juni 2026
Martoffes Store-Logo

Antwort von Martoffes Store

Dear Chantelle,

We sincerely apologize for the frustration and confusion caused during this process. Your original order arrived without the vent clip due to a packing mistake on our side, and we acknowledge that resolving the issue took longer and involved more back-and-forth than it should have.

We initially requested photos to confirm the missing attachment and determine the correct solution for your vehicle. The partial-refund offers were provided only as alternatives in case you preferred not to wait for the missing part. They were never intended to avoid our responsibility to complete your order.

The missing vent clip was shipped to you free of charge and has now been successfully delivered. The shipment can be verified here:

https://www.gofo.com/us/track?searchID=GFUS01061214386752

We also recognize that asking you to update your review before the replacement was delivered was premature. We should have waited until the issue was fully resolved.

We are sorry for the inconvenience, but we are glad that the missing part has now arrived and your order has been completed.

Kind regards,
Martoffes Support Team

Bewertet mit 5 von 5 Sternen

I ordered a phone holder for my car

I ordered a phone holder for my car, it looked like it would fit , unfortunately it did not. I contacted the customer service on a Sunday, and they answered right away offered to find me a good one that would fit they went above and beyond try to find me one but in the end we realized my oddball car couldn’t get a custom fit one. They refunded my money right away. I would definitely recommend them and their shipping was quite amazing and informative. Thank you

28. Juni 2026
Bewertung ohne vorherige Einladung
Martoffes Store-Logo

Antwort von Martoffes Store

Dear Deanna,

Thank you so much for your kind and honest review.

We are sorry that the phone holder did not fit your car, but we truly appreciate your patience while we tried to find the best possible solution for you. Some car interiors can be difficult to match with a custom-fit holder, and we are glad we were able to resolve this with a quick refund.

Your recommendation means a lot to us, and we are happy to hear that you were satisfied with our customer service and shipping updates.

Thank you again for choosing Martoffes.

Best regards,

Bewertet mit 4 von 5 Sternen

Full refund

I ordered a phone holder for the Volvo EX90, but received one designed for the EX60 instead. After several email exchanges, the company ultimately offered a full refund.

Their customer service was somewhat slow to respond, but they eventually resolved the issue and honored the refund.

19. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Never received purse yet

Never received purse yet

23. Mai 2026
Martoffes Store-Logo

Antwort von Martoffes Store

Dear Melanie,

We are sorry for the inconvenience you experienced. After investigating the issue, we confirmed that your original package was unfortunately lost during transit. While we use GOFO Express, a premium shipping carrier, package losses can occasionally happen with any shipping company.

As soon as we became aware of the issue, we shipped a replacement package at no additional cost. The replacement was successfully delivered under tracking number GFUS01052738066882.

We also reached out to you after the successful delivery and kindly asked whether you would consider updating your review to reflect the final resolution, but we did not receive a positive response.

We always stand behind our customers and take full responsibility when shipping issues occur. We apologize again for the delay and appreciate your understanding.

Kind regards,

Bewertet mit 2 von 5 Sternen

The larger screen is chipped at the…

The larger screen is chipped at the bottom!
The cleaning kit was also low quality.

6. April 2026
Martoffes Store-Logo

Antwort von Martoffes Store

Dear Ali,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

This is definitely not the quality we aim to deliver. A chipped screen protector and a low-quality cleaning kit are not acceptable, and we completely understand your frustration.

Please contact us directly at contact@martoffes.com with a few photos of the issue. We will take full responsibility and make this right for you whether that means sending a replacement or offering a suitable solution.

Your satisfaction is very important to us, and we appreciate you giving us the opportunity to resolve this.

Best regards,

Bewertet mit 4 von 5 Sternen

Fitment for Rogue

I placed an order for the product I needed and it was fast and easy. This was the only site that had the exact item I needed. The fitment was a little off but nothing that was a deal breaker. I will buy from this site again in the near future.

12. März 2026
Bewertet mit 1 von 5 Sternen

phone holder screen that was too small

They sent me a phone holder that was too small

5. März 2026
Martoffes Store-Logo

Antwort von Martoffes Store

Dear Keanu,

We are sorry that the original phone holder did not fit your vehicle as expected.

As soon as you contacted us, we worked with you to find a solution and shipped a replacement free of charge. According to our records, the replacement was successfully delivered and received.

After confirming the delivery, we kindly reached out and asked whether you would consider updating your review to reflect the final resolution, but you declined to do so.

While we understand your initial frustration, we believe it is important to note that we honored our commitment, provided a replacement at no cost, and successfully resolved the issue.

If there is anything else we can assist you with, please feel free to contact us.

Best regards,

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