Market Carpets Bewertungen 

120
TrustScore 4.5 von 5

4.7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The whole process was superb, from ordering the carpet, agreeing the fitting date, and the finished job - and I'm fussy! The staff are helpful and knowledgeable, and the fitter was on time, courteous... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Absolutely first class from start to finish, no hard selling, very transparent on costs and extras. Mark who fitted my hall stairs and landing was a very professional polite person. And he did an exce... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Brilliant. Good selection, good value and easy to organise fitting and brilliant fitters. The fitters were prompt and efficient and very careful around our recently decorated walls! We also had so... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Visited the Marsh Barton showroom planning to buy a couple of decent off-cuts to tide us over whilst we await some building work in 6-12m time. On explaining our circumstances, we then had some real... Mehr ansehen

Unternehmen hat geantwortet

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Market Carpets - Free measuring and fitting of carpets in and around Devon!


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4.7

Hervorragend

TrustScore 4.5 von 5

120 Bewertungen

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4.7

Alle Bewertungen

(120)

11 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Five star service from Dan and co in…

Five star service from Dan and co in Exeter. Very helpful,solved our flooring problem and excellent attitude to the most minor of sales. Many thanks ! Jerry and Chris

12. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Hi Jerry and Chris,
Thank you so much for sharing your kind comments on Trustpilot, our valued customers recommendations are invaluable to our independent business' future.
We look forward to seeing you again.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Our fitter

Our fitter, Adam, and his apprentice from the Marsh Barton Market Carpets made an excellent job of fitting our lounge and hallway carpets in our bungalow. We would have no hesitation in recommending Adam to others.
A very helpful service from all the staff we dealt with at Market Carpets in Exeter.

8. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Thank you for sharing your 5 star experience with Market Carpets and our fitting team. We pride ourselves on being able to offer excellent customer service from start to finish, thank you for sharing your reflection of this.
We look forward to welcoming you back to our local business again in the future.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Highly recommended to anyone wants a…

Highly recommended to anyone wants a fast, accurate and high quality service.
Amazing staff to deal with, the gentleman Conner and his mate were really helpful and respond very quickly to any enquiries.
The fitter Dan was soo skillful and sensible to fix the carpets in a short time.

We had our carpets been ordered and fitted in almost 10 days when we asked them that we are in a hurry.

Thanks Market Carpets team, wish you all the best.

21. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Thank you so much for sharing your experience with our local, independent business Nevin. Our customers recommendation and loyalty is what has supported our business over the years.
I am so pleased that you experienced excellent service from everyone you had contact with, we are very lucky to have such an excellent team.
We look forward to welcoming you back again.
Many thanks
Meghan

Bewertet mit 5 von 5 Sternen

Excellent service, would highly recommend

Our initial visit to the Exmouth showroom was a very pleasant experience, it was very welcoming and friendly. Dean was very professional and after coming to our house to measure up gave us some good advice on what we needed. The work was completed a lot sooner than we had anticipated and a big thank you to Jake and James, the fitters, who fitted the carpets so expertly. We would recommend this Company to anyone, excellent value for money.

22. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Rosemary,
Thank you so much for taking the time to share your 5 star experience with our independent business, I am so pleased you found our customer service excellent and that our fitters left you with the positive conclusion we hope for our customers.
Our business relies on personal recommendation, thank you again for sharing yours. We look forward to welcoming you, your friends and family to Market Carpets.
Kind regards
Meghan

Bewertet mit 1 von 5 Sternen

Warning!

Warning!! Do not use this company. Flooring is uneven, did not prep the floor. I have lumps of concrete underneath. The carpet is coming away at the edges, but apparently that's normal!! Unprofessional and do not accept liability for their mistakes. Wish I'd gone elsewhere as is going to cost £1000s to fix.
I have sought a second opinion from an alternative flooring company who are horrified at the work and have pointed out more substandard work.

14. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Ms Davies,
Thank you for taking the time to share your feedback, we take all feedback constructively to continue to improve our services. I am sorry that you have been left unhappy with our responses to your complaint, following several attempts and offers to rectify all of these for you.
As previously discussed, in our professional opinion, the sub-floor is suitable for purpose and the product used is of good quality and fit for purpose, however screeding is an additional service where required.
Your complaint is that you are visually unhappy with the room edges and we have offered to cover the costs to try to rectify this. We do not believe screeding the floor will change how this looks.

Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Fantastic

Great service by all involved, very helpful from start to finish and wouldn't hesitate to recommend.

15. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Thank you so much for sharing your feedback. I am so pleased you chose to support our local business for your independent local business' needs.
We do prioritise our customer service and your review recognises how fantastic our team are!
We look forward to welcoming you back again in the future.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service - I am so pleased with the result. The fitter was excellent, and very tidy. Will definitely use them again in the near future for my bathroom and stairs

8. April 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Liza, Thank you so much for sharing your experience with Market Carpets. We are very fortunate to have a team who pride themselves in offering great customer service, thank you for recognising them. We look forward to seeing you again in the future.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Market Carpets Exeter cant fault them

Market Carpets Exeter cant fault them. Just laid a very tricky vinyl in our village hall. Above and beyond. Thank you great service.

5. April 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Sandy,
Thank you so much for taking the time to share your 5 star review. I am so pleased you had a great experience when shopping with our local business and our team went above and beyond for you. We look forward to welcoming you back again in the future.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

5 Star team and brilliant service

My review is for Market Carpets in Exmouth they have just refitted our new flat with carpets throughout, up the stairs and hard flooring to 3 other areas. Our price point wasn't cheep but modest. They were really good from the start of looking which was weeks before we could place the order. They are professional and help you find what you need. Always friendly and helpful. There fitting teem are very good and they take away the rubbish. We love our carpets and flooring so thank you very much. Exeter also very helpful when we called in not realizing we had a branch so close to home .

2. April 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Hi Sasha,
Thank you for your kind comments about our team, we pride ourselves on our customer service, and our customers satisfaction is our priority and your review reflects that. We will always offer a competitive quote to suit any budget and have such a large range we will almost always find something that suits you.
Thank you for your recommendation and we look forward to seeing you again in the future.
Kind regards
Meghan

Bewertet mit 4 von 5 Sternen

Must try

I am grateful for them for their help, friendly dealing with me at all times. Must try

2. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Hi David,
Thank you for sharing your feedback on Trustpilot, we appreciate your comments. I am pleased you found our team to be helpful and friendly, we look forward to welcoming you back again.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Home refurbishment

Good morning , from from a frosty Exmouth. We had Market Carpets fit carpet throughout our 3 bed room house. The lads arrived and over 2 days removed the 14 yr old carpets, fitted new and helped put the furniture back. After 26 years in this home we have a lot of stuff. On day two they fitted vinyl to two bathrooms and a kitchen utility where they dealt with the fridge freezer( upright) , washing machine, spin dryer and dishwasher. To lay a one piece in the double area was quite a job. All done with precision and no mess. Hovering and cleaning up as they progressed though all the rooms and stairs. A fantastic team supported by Ben who got the measurements right and the James and Jake fitters who made the whole experience bearable. Thanks guys. Ps , the Sat helper, did a grand job too.

22. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear James,
Thank you for your kind words. I am so pleased to hear that our fitters have left such a fantastic lasting experience with you, we are fortunate enough to have a loyal and experienced team of fitters that complete work for Market Carpets.
I will be sure to share your feedback with our team in Exmouth, they will be pleased to hear you are happy with your full service.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Market Carpet staff were so kind and…

Market Carpet staff were so kind and helpful, we ended up with the perfect carpet for the area beautifully laid. They are a pleasure to deal with.

19. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Robert,
Thank you for sharing your 5 star experience with Market Carpets. I am so pleased to read that you received such great service from all the team involved, we look forward to welcoming you back to Market Carpets.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

We definitely chose the right company!

We needed 4 different rooms carpeted - at different times - and quite awkward shapes! Market Carpets were great at finding a good quality match for our existing carpet and then fitted the carpets when we needed them - in two visits. Very professional and neat job - their fitters were excellent - Darren & Connor.

10. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Sarah,
Thank you so much for taking the time to share your experience with Market Carpets. We pride ourselves on our great customer service and will always try and be as flexible with our customers as we can. I will be sure to pass your thanks on the team involved.
It is great to read you had a 5 star experience and thank you for choosing our local family business!
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Excellent service from the guys at…

Excellent service from the guys at Market Carpets, Gary & Dan were brilliant to deal with, really good advise and nothing was too much trouble. Fitters Steve & Lewis and Ken who did the very tricky stairs were excellent too, would highly recommend!

Steve Rice
RBM Ltd

13. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Thanks for taking the time to share your recommendation Steve, it really helps our family business! I am pleased you had first class service from all of the team involved and will be sure to share your comments with them.
We look forward to seeing you again.
Many thanks
Meghan

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish

Excellent service from start to finish. Shop staff were very helpful with initial selection and ordering of carpet, giving good advice and suggestions. Measuring up was prompt and efficient and suggestions were made to provide the carpet in the most cost effective way (we were having an entire flat done). Staff were very accommodating when we had to reschedule due to Covid exposure and the two carpet fitters on the day did an excellent job and were very polite and hard working. I'm really pleased with the end result and the carpet was very good value for money. Would definitely recommend and use again.

13. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Mr O'Rourke,
Thank you for your review, I am so pleased you had a 5 star experience when shopping with us. Market Carpets do always aim to make our service simple and affordable to all of our customers and will always aim to accommodate any budget to get the best result.
Thank you for your recommendation, it really does mean a lot!!
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Vinyl flooring -kitchen

Had vinyl flooring fitted in a very awkward shaped open plan kitchen diner. There was a fair few weeks' wait for fitting because the store is busy but it was well worth it. We had a fitter called Sean and he did an amazing job. Despite the room not being straight the flooring pattern is perfectly aligned with the kitchen and looks amazing.

9. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Hi Annie,
Thank you so much for taking the time to share your experience with Market Carpets. We really appreciate your support and patience during our busy periods and I am so pleased you are happy with the final fitted product. We are very lucky to have experienced team members that will always aim to achieve the desired outcome.
We look forward to welcoming you back in the future.

Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Prompt, professional and friendly

From start to finish, Market Carpets have been brilliant. Always prompt on time and their experts very friendly and helpful. After an initial online quote, we received a telephone call to arrange a personalised consultation for the measurement of the the room and also where we were able to see and feel samples of our chosen carpet and the very many different colours available enabling us to choose the right product for our home. Within a week the carpet was fitted perfectly. The specialist helped me move a couple of heavy furniture and after the job was done, he put them all back for me. I definitely will use Market Carpets again and defo recommend to family and friends.

1. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Sandy,
Thank you for your kind words regarding our team. I am so pleased you were offered a home consultation and had a great experience, our team have had to develop this over the past 2 years.
Your support to our family business means a lot, and using platforms like this to recommend our services really helps.
We look forward to welcoming you, your friends and family to Market Carpets in the future.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

5* customer service and unbeatable prices

Market Carpets gave me the best quote locally. The customer service is second to none. My sales man Dean was friendly and knowledgeable! Because of him, i will be recommending Market Carpets to my family and friends.

28. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Hi Kaylee,
Thank you for taking the time to share your 5 star review on Trustpilot.
Our Exmouth branch is our shop that has the most local competitors near by, so to hear your personal experience that we were the most competitive with our quote really supports our ethos of being the best value alongside excellent customer service.
Thank you for supporting our local family business and for recognising Deans' great service, I will be sure to share your feedback with him.
Kind regards
Meghan

Bewertet mit 5 von 5 Sternen

Excellent Job, would highly recommend!

The carpet in my new build property was included in the purchase - it was very poorly fitted and was really bad quality! So after a year of waiting I was given the go ahead to get it replaced, so chose to use Market Carpets in Marsh Barton after previous good experience.
The service I got there was great, from Gary talking me through some of the options and giving me a brilliant deal, to Dan who came out and measured and then made time to show me the carpet I’d chosen again after being slightly indecisive! The guys who came out and did the fitting were also great(sorry I can’t remember their names), they did an amazing job fitting the carpet, arrived on time, we’re professional, friendly and made sure it was tidy when they’d finished. They also gave me advice after finding a large crack in my concrete floor on the second day, and phoned to try and get me a new appointment for after it was sorted. The carpet I have now is such good quality compared to what I had before and was very reasonably priced. I couldn’t fault the experience at all and would choose Market Carpets every time. Thanks!!

16. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Sarah,
Thank you so much for taking the time to share your review and for supporting our local family business!
Our team do pride themselves on providing simple, honest service and try to make the experience as easy as possible for our customers, as your review reflects. It is also great to read that the fitters also provided the perfect lasting impression of our company.
We look forward to welcoming you back to Market Carpets in the future.
Kind regards
Meghan Radford

Bewertet mit 5 von 5 Sternen

Excellent job!

I just wanted to express my gratitude for all the help and advice you gave me to recarpet my Mum’s property. From the first phone-call, to measuring up, choosing carpet, and then fitting, James, Lee and Connor have been so helpful and efficient.

I don’t have much experience with carpeting, and was arranging the booking from a distance. The whole team made it a painless process and I wouldn’t hesitate to recommend them. The house looks lovely with the new carpets, and we are looking forward to seeing it on the market soon. Thank you so much.

30. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Market Carpets

Dear Mrs L,
Thank you for taking the time to share your comments on Trustpilot, it really does mean a lot to our family business to see great reviews.
Over the past 50 plus years Market Carpets have remained strong in the importance of offering great, simple, family friendly customer service and your review has highlighted all of this.
We look forward to welcoming you and your family to Market Carpets!
Kind regards
Meghan Radford

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