COSY CARPETS Bewertungen 84

Absolutely fantastic service. Professional and very friendly. Will always use cosy carpets now in the future for further requirements.

Great service, reliable.

We visited several retailers and decided that not only on price and quality that the Team @ Cosy Carpets North Walsham offered the best all round experience. We had the whole upstairs carpeted and the lounge dinning room kitchen done in LVT and to say we were so pleased with results is an understatement it is superb. We are now going to have the hallway and bathroom done we will not be going anywhere else highly recommended thank you Colin Vicarey

From meeting the sales team they were onsite next morning to measure. Turned up on agreed time to fit carpet and made a great job of it

Good experience from start to finish
Easy to get a quote
No hard sell and they helped us pick the right type of carpet and underlay for the type of room
Fitting was good and the carpet looks really nice and is well finished
Thank you Cosy Carpets Thetford!

Great communication with Lauren .
Lots of questions from me about price and sizing were answered quickly .
Carpets fitted well and look great .
Highly recommended.

Lovely service carpet fitter came on a saturday for me couldnt ask for better really pleased

I visited Cosy Carpets to choose flooring for my conservatory. Colin was very helpful and informative as we discussed different types of flooring and what would be best suited for the space. The other staff members were equally as attentive, and the fitters did an immaculate job. Highly recommend.

Cosy carpets have a very wide range of flooring to choose from, and the fitters are very friendly and obliging, very pleased.

All in all our experience with Cosy Carpets was a good one. We took samples home, made our choice & ordered for three rooms with Lauren.
Jason then measured the rooms, small discrepancy as hallway measurement was too small, my partner had made measurements himself just in case. We phoned Cosy Carpets, Jason had realised his mistake & so it was soon amended.
We would especially like to say a Big Thank you to Tom Catchpole for his care & attention to detail in laying our underlay & carpet. It looks great. You did a good job, very pleased.

I used the Thetford branch to buy a carpet for my bedroom.
I called the store to book a measure and was given a Sunday! I have never known a service being provided on a Sunday before!
When the guy arrived, he measured and then gave me a choice from the many suitable carpet samples he had in his van. A quote was provided in the next day or so.
From measure to fitting, it only took a matter of days!
I highly recommend Cosy Carpets for your flooring!

Great service from beginning to end .Nothing was too much trouble .carpets first class quality .
Would certainly use them again
Would highly recommend them

Highly recommend, 💯 service, from our first phone call where we arranged the carpet salesman to come and give us a quote, to the fitter, who was very thorough and professional. We were also very impressed with the very competitive price. Will definitely be using Cosy Carpets again .

Good, welcoming and helpful reception on our first visit to Cosy Carpets Thetford. Helped us choose the right carpet for our room. Very small issue on order delivery. However Manager and staff with no fuss soon resolved this for us. We are extremely happy with our choice. Fitters turned up on time, were polite. Carpet fitted perfect with lovely finish, so we are happy. My wife and I would highly recommend this company.

Highly recommend. A great service from start to finish. Lauren was really helpful in choosing the carpet, Jason was also really helpful and had some good suggestions when measuring up. Tom and Alex were very professional when they fitted the carpet. We had several rooms carpeted and fitting was completed the same day. Really pleased with the results and happy with the price and quality of the carpet and underlay.
We have just been back to Cosy Carpets today (10th May) and Jason has been really helpful in sorting out some mats for us, out of the carpet offcuts.

I am DISGUSTED in Cosy Carpets North Walsham, (formerly Kerry’s Flooring). Last April 2025 we were forced to replace our 16 year old stair/landing carpets following building alterations. We took a sample in to the North Walsham branch and asked for a suitable replacement. We were advised on a suitable “heavy duty traffic/ commercial carpet” supposedly a carpet of equal durability.

After a few weeks we started to notice lots of loose fibres. The rep came to see it and said it was normal and would stop after a few months (LIE).

The carpet continued to lose fibres, then at the beginning of 2026 we found holes in the stair risers!
We complained, saying the carpet is not fit for purpose. Cosy Carpets sent an inspector to look at it.

The inspector’s report says there is nothing wrong we the carpet! Apparently the fault is ours FOR WALKING ON IT!

I complained again to Cosy Carpets, who have basically refused to discuss the issue stating the inspector’s report is clear. Whilst the store does not make the carpet (Furlong Carpets) they are standing with the manufacturer and are refusing to deal with the obvious issue which clearly contradicts the inspector’s report. I also add that the company that carried out the inspection have a reputation for backing manufacturers inspite of contradictory evidence (Their Trustpilot score is just 1.2 out of 5) with many customers stating the same thing.

Needless to say we have involved Trading Standards!

How can they say it is a comparable replacement when it has holed in less than a year when the one it replace never holed or lost fibres in more than 16 years of use?! The ONLY reason we replaced it was because the new floor layout had changed.

I would strongly suggest you go elsewhere for a your carpet needs as Cosy Carpets Ltd clearly are not interested in obvious carpet faults!

The following photos show the continuous fibre loss and the holes. You can also see other carpet tufts clearly starting to work their way out of the pile! The last two photos were taken just days ago, showing the continuous fibre losses!

Update:
On visiting the shop today 18th May the staff member was openly hostile and refused to provide us with a legal receipt for the work they carried out in a vane attempt to stop us pursuing the matter with Trading Standards. The staff member told me to my face that she could provide the receipt but she refused because of the review I left.

Her comment was that the company stands by the report that the carpet is fit for purpose. I pointed out again that the carpet taken out had survived over 16 years where as their replacement had failed in a matter of months. And this was sold as a stair carpet.

Given their animosity at an accurate review, I would certainly not recommend them again. I strongly suggest you go elsewhere for your carpets

Great staff, great choice and experienced fitter who respected our property. Have used before. Will use again.

Cost Carpets provided a genuinely positive experience from start to finish. From the moment we got in touch, the team was friendly, approachable, and happy to help without any pressure. They took the time to understand what we were looking for and offered helpful suggestions that suited both our style and budget.

The selection of carpets was impressive, with plenty of options to choose from in different colours, textures, and price ranges. It made the whole process feel straightforward rather than overwhelming.

When it came to fitting, everything ran smoothly and on time. The fitters were polite, professional, and clearly took pride in their work. The end result looks fantastic, with a neat and high-quality finish that’s made a real difference to the room.

Overall, Cost Carpets delivered great service, good value for money, and a stress-free experience. I’d happily recommend them to anyone looking for reliable carpet supply and fitting.

We are very pleased with our lounge and dining room carpets. The fitters were very friendly and helpful and worked very hard. We would highly recommend Cosy Carpets to anyone.

Very friendly and helpful customer service. Very happy with the prices quoted. The fitter did a good job and hoovered up after himself leaving no mess whatsoever.