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3.7
12 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They have super pretty earrings with lots of different styles and designs! I also haven’t had any tarnishing issues with the earrings I got from their ocean collection. I’m so excited to receive more pieces in the mail! Definitely recommend if ur looking for affordable pieces
The Luxra jewelry team Is so kind !:) I love that I found this small jewelry business I haven’t found any jewelry like theirs before so beautiful 🥰🥰 I can’t wait to get my package :)
DO NOT BUY FROM THEM. Bought a cartilage earring and the bar is FAR too thick to go in. So can’t use it. Was very overpriced for the poor quality. Asked for a full refund and return (that they claim is easy on their website) but I have to email them and they will not cover return costs so I have to pay for the postage back to china. Terrible service, terrible quality, overpriced. Feel scammed
Antwort von Luxrajewelry
Dear Customer,
We’re sorry to hear that the item didn’t meet your expectations and understand your frustration regarding the return shipping costs. Customer satisfaction is important to us, and we regret that your experience has been disappointing. We’re happy to assist you with the return and refund process and appreciate you sharing your feedback.
Kind regards,
Luxra Jewelry Customer Support
I love my new earrings! They are threaded which makes them more secure and I love that! They are so pretty and good quality. They came nicely packaged, and I’m very happy with my order! 💗✨
I ordered an earring from this website and turned out is nothing like the photo, and I found out they actually steal the photo from another brand! Then I request return for refund, they asked me to send it back to CHINA and pay for the postage myself! Completely fraud this company and be careful!!!!!
Antwort von Luxrajewelry
Hi,
Thank you for sharing your feedback—we’re really sorry to hear about your experience.
We’d just like to kindly clarify that the item we sent is consistent with our product images and description. That said, we completely understand that expectations can sometimes differ, and we always want our customers to feel satisfied.
We also want to mention that your refund has already been processed, as we aimed to resolve this for you as quickly as possible.
We genuinely value your feedback and are always here if you’d like to discuss this further or if there’s anything more we can do to assist.
Best regards,
— Luxra Jewelry Customer Support Team
I ordered some tiny diamond stud flat backs which looked gorgeous on the site. Reality didn’t match up and they weren’t even flat backs, these had a plastic back fastener. Maybe I ordered badly as I see some people on here give 5 stars??
I emailed for a refund and was surprised by how responsive the CS team were. Full refund and an apology that I felt their advertising was misleading.
I’d just recommend you order carefully and read any item description.
Antwort von Luxrajewelry
Hi,
Thank you for your feedback. We’re sorry the earrings didn’t meet your expectations, but we’re glad our customer service could assist you quickly.
We understand your concern and appreciate your honesty. Many of our other products have been enjoyed and highly rated by other customers, and we hope you might find something you love in the future.
Kind regards,
— Luxra Jewelry Customer Support Team
I bought 3 earrings and absolutely love them! Ive been wearing them for a week straight so far and no irritation or tarnish after showers!
I was particularly surprised by the prompt and super kind assistance received through their Instagram page every time I asked for help during the shipping period (I forgot to insert my email at check out so they helped me monitor the package). Truly worth the wait and highly recommended!
Ik had een probleem met mijn bestelling en dat werd kosteloos door de klantenservice goed opgelost! 👍🏻
I have purchased from this company twice now and I just discovered it a month ago. I have worn my earring stack everyday for the past month and it has not tarnished at all! No irritation or itching ever either! The earrings are very secure for the most part, but I had a pair fall out and I worked with a very helpful and nice employee who bared with me for a couple days and is now sending me a pair of earrings for free! This is my favorite jewelry brand by far and I get compliments on my stack everyday and I recommend their brand to all of my friends and anyone who asks. :)
Be very careful of your purchase. What you receive vs. what the product looks like online can be very different. Customer service is not very responsive. Return policy is not good, so you may just waste your money.
Antwort von Luxrajewelry
Thank you for your feedback.
We’re sorry to hear that your experience did not meet expectations. We take all concerns seriously and are always happy to assist in finding a fair solution. Please feel free to reach out to our customer support team so we can look into this further.
Thank you for sharing your thoughts.
— Luxra Customer Support Team
Commande finalement recue et produit ok 👌
I really like these tiny little huggy hoops. They are lightweight, and really pretty. Comfortable on the ear.
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