LoveitBookit Bewertungen 1’785

Dealt with Mathew who was lovely. Answered all my questions and was really helpful.

I spoke with Natalie on the phone . She was helpful, the promotion of the holiday was good. Website was easy to navigate Too early to say about the holiday, as it’s not until 2028 .

Our booking was handled by Matthew. We had a number of questions which he dealt with very quickly and was able to offer additional very helpful advice. Also, when I raised a small issue later he responded immediately and quickly corrected the issue. Overall the booking experience was very satisfactory.

Booking was fine at point of paying but over the weeks prior to cruise I have had to contact company 3 times, regards booking namely:
:Breakfast not shown as included at hotel.
:Not being able to claim booking discount when attempting to book tour.
:Only finding out, via another customer complaint, 'Tourist Tax' was not included in total cost, leaving customer to complain at hotel re extra family costs!
When you pay £5k for a 12 day holiday these things should all be done, not for customer to sort. Also the answer, though true, the tourist tax is listed within section 15, ie the small print, it's a cheap way of quoting holiday price, i e Flights included, says on TV but as always, only from London! All this cheapens the holiday booking.

In a word ‘Natalie’, from our first contact to actual booking Natalie really kept us informed and was very helpful and knowledgeable

Following the review I posted yesterday I was contacted by Megan who wanted to know what my concerns were. We had an in depth conversation and Megan said she would see what she could do to help. Within a very short time Megan had found suitable flights and emailed me the information. I now have my confirmed booking email which includes our flights. Thank goodness for Megan.

Fast, informative and efficient service from John Hull on my last two bookings with LoveItBookIt. John took me through the options, cruise ship itinerary, state rooms etc to help me get the best experience possible for my next two trips and facilitated my needs with deposits. I appreciate good customer service and John was great.

Very happy with our experience. First time using loveitbookit and it was surprisingly easy. Matthew was very helpful and answered all my questions. Thank you for your assistance.

Really easy to book and Becky was very helpful, made it so easy

Not long back from a lovely trip to South America which, of course, Mark helped us book. He is very knowledgeable and helpful and nothing is too much trouble, no question is too silly and you can always rely on answers from Mark. This trip was guided really well from the moment we arrived in Argentina with Eduardo first of all, ensuring we all had relevant information for the next couple of days and waving us off at the port. Once again I would commend on the guide we had from the port at Rio to take us to our flight to Iguazu. He had gone to the airport the day before and had all our boarding passes and luggage tags, above and beyond. Also ensuring that our party were fast tracked through the priority lane. Again we had superb guides at Iguazu for the duration and Gisela did a great job at the airport with each couple ensuring our baggage was tagged all the way to the final destination which was much appreciated. I really do think they did a great job partnering for this trip which was appreciated. I found the hotel in Buenos Aires perfectly acceptable and in a very good location. The hotel at Iguazu was not so great, a bit in need of a refresh and very noisy at points. Overall, another fantastic holiday with lots of special memories so thanks again to LIBI for making this adventure possible. I will continue to use LIBI and look to Mark for help and guidance when choosing.

I would recommend looking at their programme and book it yourself.
Our hotel in Buenos Aires was not the advertised 5 star. Love it book it take the word of the hotel and not the customer.
The hotel told love it book it we were up graded to a suite. This was absolutely incorrect. The had no sitting area, no tea and cafe facilities, no dressing gowns, slippers. There was only one seat in our room safe to sit on.
The hotel had paint and plaster falling off the walls
We had a bat in our bathroom over night and even though we never open a window we were told it was because we opened the window. We had to ask for compensation and the hotel told the tour operator we were given champagne. Again categorically incorrect. We were given house fizzy rose!

They use a budget airline which was unacceptable for a long haul flight. We booked together and we seated separately. The facilities and staff were very poor

Great service , good at returning calls and dealing with additional requests

We spoke with Olivia and had lots and lots of questions. Nothing was too much trouble and she couldn’t have been more helpful and friendly.
Obviously we haven’t been on the holiday yet but so far very good indeed.

I would like to provide feedback on the outstanding service I received from Olivia Smith while booking my South America cruise. From the outset, Olivia demonstrated exceptional knowledge, professionalism, and a genuine commitment to ensuring I made the right choices for my trip.

She took the time to understand exactly what I was looking for, particularly my preference for a quiet balcony cabin. Her advice on deck selection, room type, and the overall layout of the ship was incredibly helpful and clearly based on deep expertise. This made the decision‑making process far easier and gave me full confidence that I was choosing the right option.

Throughout the booking process, Olivia was consistently available to answer my questions, no matter how small. She explained everything clearly, offered thoughtful recommendations, and made what could have been a complicated process feel smooth and straightforward. Her friendly, reassuring approach meant I always felt supported.

What stood out most was her willingness to go above and beyond. Olivia made it clear that I could call her at any time if I had further questions or needed additional guidance, which added a personal touch and reinforced that I was in safe hands.

Overall, Olivia delivered a first‑class service—knowledgeable, attentive, and genuinely customer‑focused. She made the entire experience easy and enjoyable, and I am extremely grateful for her help.

Fantastic service from LoveitBookit. We set off for our cruise starting in Singapore on the day the war started with Iran. Our flight took off but was turned around, the flight via Doha was eventually cancelled. LoveitBookit kept us updated throughout the day, and managed to get us on an alternative flight via Istanbul. We arrived in Singapore on the day of the cruise and had a fantastic time. Similar issues on the way home with flight cancellations, again LoveitBookit kept us informed and covered an extra 2 nights accomodation before we eventually managed to get home.. Great service and support from all the team during a very stressful and worrying time for all involved.

Fabulous service again - this is our second cruise booked through Love it Book it and would highly recommend. Knowledgeable, helpful, advisory, everything you want when booking a group holiday! Thank you so much, looking forward to the adventure :)

Becky was great, despite me having to keep changing things around! Rang when she said she would and extremely helpful, explaining and advising. Looking forward to a fantastic trip many thanks Becky for organising and planning!

Very helpful and friendly booking experience
Assistant knowledgeable about trip and locations

We have just returned from the Las Vegas/West Coast trip/cruise organised by Love it Book It. It is an excellent way of seeing the West Coast of America and a lovely cruise. We thoroughly enjoyed it.

The Love it Book it team are exceptional, from initial booking up to an including the cruise. Nothing is too much for them. We decided to upgrade our ship cabin, our flight seats and our hotel choice at an additional cost. These amendments were all organised well by the team.

If you want a cruise package we cannot recommend Love it Book It enough.

Thank you to all at Love it Book it