I would have given zero stars if that was possible. I ordered an item listed as in stock and selected standard shipping which the website states is 3-7 days. After this time I contacted them to see wh... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely appalling customer service and policies. I have now taken out a claim with the ACCC.. purchased a dress for $150.. the dress arrived not as advertised. Contacted customer service and all th... Mehr ansehen
Unternehmen hat geantwortet
I purchased a pretty trouble dress for my 46th Birthday and when it arrived I was pleasantly surprised, the quality is very good and the price was very reasonable. I really loved the way the dress lo... Mehr ansehen
One star is stretch but my only option. Honestly the worst customer service I have ever experienced. Ordered 4 dresses only received one and an incorrect one with no notification just a pickin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
LORETA is an online fashion store based in Melbourne, Australia with a view for providing ultimate.
Kontaktinformationen
Australien
- www.loreta.com.au
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I bought Titanic dress from Loreta and…
I bought Titanic dress from Loreta and it was amazing with great quality. Special thanks to Cara for making sure I get the right fit.🙂

Antwort von LORETA
Amazing quality and very quick…
Amazing quality and very quick delivery, definitely ordering more products!😍

Antwort von LORETA
Kookla Dress from Loreta
I have the Kookla dress, and it is stunning! Can not wait to wear it on Valentine’s Day. The material doesn’t feel cheap at all it is very thick and heavy. I love it!

Antwort von LORETA
I have purchased 4 times from Loretta…and they are show stoppers !!!!!!
I have purchased 4 times from Loretta clothing
For an online experience you simply can not fault them at all, there high quality in clothing is outstanding.
Shipping is faboulous, and what is more refreshing is the sizes are perfect.
Each outfit I have purchased and worn I received nothing but compliments .
I will not shop any where else.
To the owner..... well done you have nailed it

Antwort von LORETA
Perfect dress!
Thankyou so much for my beautiful dress!
I purchased the Leonardo Dress in Turquoise.
It fits PERFECTLY, and the colour is so stunning!
I got so many compliments for it, I even got it in the Pink.

Antwort von LORETA
Bad Compnay at All.My wife spend too…
Bad Compnay at All.My wife spend too much with this people.As they got really good stuff.,,lolz
Keep it up guys

Antwort von LORETA
Excellent....worth every penny
This was my first time to shop online and Loreta certainly did not disappoint.......the dress is breathtakingly gorgeous....the material is of very high quality,it fitted like a glove and it arrived on time.What more would I really ask for😍I will definitely be ordering some more and I'd recommend this company to anyone.Happy client.....this was worth it

Antwort von LORETA
I ordered Fantasy and Diamante ( order…
I ordered Fantasy and Diamante ( order 39276) and what can I say. I am blown away by how high the quality is and the fabric is amazing! I have order online before from other companies and been very disappointed but I took one last chance and I am very happy I did! It fits perfect and will definitely be ordering from them again! If your considering purchasing online through these guys - take the risk , it’s fantastic!!!!!!! 10/10 guys and I will definitely be ordering more from you guys!!! You made my day- I wasn’t happy until I opened my package today 🥂

Antwort von LORETA
Excellent
so far I bought 2 dresses from Loretta and both dresses are beautiful and fits perfectly. On the time delivery is a bonus. Highly recommend Loreta.

Antwort von LORETA
Mystery dress
I received a mystery dress got here just 2 days ago and I tried it on was soooo nice not something I’d usually choose for myself but it looks so nice I can’t wait to wear it out!!!

Antwort von LORETA
Great buying experience
Great buying experience. I asked a question and was given an honest answer as well as directed to the customer photos of the product, which helped tons!
When the dress arrived within 3 business days it was perfect fit, colour and very well made.
Stoked!

Antwort von LORETA
Top Quality, Fast Delivery and Outstanding Service
Thank you you for delivering on your customer promises and for your unbeatable delivery time!
I made my first order just before 5PM on Thursday afternoon and received all my items in Sydney the following morning before 9AM. Never have I ordered online from a company that delivers in every area: quality in clothing and packaging, fast delivery, true to size and high expectation.
I am extremely pleased with both the look, style and fit of all three items I ordered and can not recommend you enough. From the packaging to the quality in material and make of each garment, everything is outstanding.
From purchasing to receiving, I had no problems or issues. I will definitely be making purchases in the future and look forward to wearing your label.
Madeline

Antwort von LORETA
A massive thank you to both Fiona and…
A massive thank you to both Fiona and Bryan for reaching out and helping me with my order.
It's easy to get frustrated when you're unaware of circumstances that a business cannot avoid but once they were aware I was having issues they helped instantly.

Antwort von LORETA
Cannot fault Loretta
I have bought two dresses from Loreta and they have come through with the goods both times. The dresses are amazing quality, thick good quality fabrics. I get so many compliments when I'll wear my Loreta dresses!! The postage is super fast and I live in a rural area. I ordered on Friday midday and received on Monday afternoon. I cannot fault loreta and love them so much I am now just waiting for my 3rd item to ship out, the mystery dress!!

Antwort von LORETA
Shop Loreta
Excellent customer service and very happy with my new dress in fabric quality and fit; exactly like the image and description on site. Will be purchasing more from Loreta in future.

Antwort von LORETA
Thank you from a happy customer
I am loving my dress, very trendy with great fabric. I ordered size 8, however it was bit tight for me and had to exchange for size 10, they were able to help me very quickly.

Antwort von LORETA
Damaged dress
I ordered a dress for the first time through this company, paid expressed postage for it to arrive on time. It did but it was stained with marks that looked brown and make up like, after a couple of emails they hyave responded but now too late for another outfit for my event. I am hoping for a full money refund, plus postage as I do not wish to take this risk and shop again with a store credit sadly.
I would have thought all garnets would be checked before sent out
Disappointing Experience
Review has been edited after being called by a Loreta representative.
I simply wish to make new customers aware of my experiences with Loreta Clothing. Below are the main reasons for my dissatisfaction from their service.
- Bought a dress for a wedding in size 10 in accordance to size chart Dress arrived it was too big. Returned dress and had to pay for return postage. I was denied a full refund in line with their policy.
- Reluctantly arranged for an exchange for a smaller size dress by paying for a new dress, and paying the postage again. Subsequently I was informed dress in size 8 was sold out without this being clearly stated on the website.
- Needed the dress asap and even though they couldn't provide the service, they still refused to refund in accordance with their policy. At this point I was out of pocket by $149.00 inclusive of postage.
- Then I had the stress of spending more time looking for an alternate dress to wear to the wedding that would be similar to the original dress because I had already purchased accessories.
- Whilst negotiating with Loreta I reluctantly agreed to store credit, which I could use within 24 months. At this point to ensure I was not further out of pocket I asked for 1 x free postage to go with my store credit to which they agreed.
- Upon return from the overseas trip for this wedding, I decided to use my store credit for an upcoming birthday event. However having purchased a new dress Loreta, without contacting me, sent me the wrong size because they did not have the correct size in stock. This further disappointed me due to the fact that sizing was the original issue.
- With this third attempt at purchasing a dress, Loreta finally offered a free return and full refund once they received the returned item. However it was only after repeated prompts and confirmation from myself (with support from Auspost) that they had received the returned item that the refund was finally processed.
Throughout this whole process I felt that Loreta's customer service and communications were abrupt and automated.
In my opinion, due to my personal experience, the all around service of Loreta Clothing has been a poor online shopping experience. I will not be shopping with them again.

Antwort von LORETA
Great clothes amazing price
Great clothes amazing price, would definitely buy from here again, keep up the amazing job❤️

Antwort von LORETA
First time purchasing from Loreta
First time purchasing from Loreta. I ordered express because i needed the clothes within a week. It took more than 7 days for my purchase to arrive. When it did there was an item missing. I have emailed twice now to have this sorted and every time i get an email back saying someone will get back to me within 24 hours. Its been 3 days and i am still waiting. The quality of the clothes is good but the service is suboptimal. I buy clothes online from overseas and the delivey is not only shorter but they address any query promply.

Antwort von LORETA
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