Linens Limited Bewertungen 

11'631
TrustScore 3.5 von 5

3.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I was looking for particular type of curtains and couldn't find it anywhere else, but on this site.I'm very happy with Dijon curtains. Natural colour, fabric is a blend of linen/cotton, blackout... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Placed my order, received an email with parcel tracking details, then received an email saying my money was being refunded, no reason or explanation. I have received the refund however the.product I... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Easy to order but delivery took 2 weeks. Eventually had to chase up with customer services who replied very quickly advising they had emailed despatch. Bedding is very good quality and very cosy. Wil... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Easy to find what you want on the website and straight forward to order at a great price. Parcel delivered on time and well packed. Duvet is great for this time of year 4.5 tog being lightweight but s... Mehr ansehen

Unternehmensdetails

  1. Schlafzimmermöbelgeschäft

Vom Unternehmen geschrieben

Buy Luxury bedding, bed linen, duvet cover sets, fine egyptian cotton linen, towels and bath robes at great prices and FREE UK delivery on orders over £75!


Kontaktinformationen

3.6

Akzeptabel

TrustScore 3.5 von 5

11'631 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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3.6

Alle Bewertungen

(11'631)

30 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

First class service as ever.

First class service as ever.
Arrived promptly, and very good quality cushion covers - extremely good value for money too.
This is my third order very happy with customer service communication.
Would not hesitate to recommend this company to everyone 👍

30. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Unresolved problems

Faulty web site would not accept the advertised promotional code.
Thereafter, e-mail received informing that they accepted an order for stock they did not have and could not obtain.
On-going.

Update 09/01/2025.
Linen's limited cancelled the order at their end and have twice promised a refund.
Needless to say, no funds received.

29. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Order at your own risk

Order at your own risk. I ordered through Amazon and after much tooing and throwing I still haven’t received my order even though their tracking says I have. Thank goodness I’m protected by Amazons policy so I can get my money back!

2. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered from TikTok

Ordered from TikTok, this company without contacting me to give explanation they just refunded me reason given on refund transaction,can't deliver to this address, which is BS

2. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

BEWARE!!!!!!!!!!!!!!!

BEWARE!!!!!!!!!!!!!!!! Do not buy Robber’s withheld your refund money having to chase money back through back to add from feedback from linens comment I had already waited 7 days then waited a further 7days because they said they had a problem with refund so in total it was 14 days and still had to chase through bank so BEWARE!!!!!!!!!!!!!!

15. Oktober 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Dear Carole Hall,

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.

We understand how frustrating it must have been to wait for your refund. Unfortunately, there was a technical issue that caused an unexpected delay in processing your refund. However, we want to assure you that this was resolved, and the full refund was issued to your account.

Please know that we take these matters very seriously and are continuously working to improve our systems to prevent such situations in the future. If there’s anything further we can assist you with, don’t hesitate to reach out.

Thank you for your patience and understanding.

Kind regards,

Bewertet mit 1 von 5 Sternen

Please think twice before ordering!!!⁷

I feel like I have no choice but to post this as I am at the point of frustration with the poor service and broken promises from this company.
Please do not order from this company as they do not accurately deliver on your order or their promises! I ordered 4 cushions in July this year, and when I received them, they did not match the size that was stated in the description. After submitting videos and photos of the incorrect sizing, they finally allowed me to return the cushions which I did early September using EVRI which was their own Returns label. However, despite having photos and PROOF of return, they claim that they haven't received the cushions back into their warehouse and refused to refund me until they physically had the cushions.

Therefore, it seems having Proof of Return means nothing, and it has no guarantee that you will get your refund!!
They did after many, many weeks of email communication agree to refund me on October 9th saying I will receive my refund withon 5 to 7 working days but it is now November and I still haven't received the refund. Note that there is NO phone number to contact anyone! To say I am disappointed and over a hundred pounds out of pocket is an understatement!

6. September 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Dear Shaida Ali-Hazell,

Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced and any inconvenience caused.

We understand your disappointment and want to clarify the situation to ensure transparency. Your order was placed via eBay, and when you opened a case, eBay’s system ruled in our favor, which unfortunately restricted us from issuing a refund directly through their platform. However, to resolve the matter and ensure your satisfaction, we went above and beyond by working around this limitation and processing a refund directly to your personal account.

We genuinely value our customers and always strive to address issues promptly and fairly. We deeply regret that our efforts did not meet your expectations in this instance and are committed to improving our processes. If you have any further concerns, please feel free to reach out to us directly via our contact channels.

Thank you for your understanding and patience.

Kind regards

Bewertet mit 1 von 5 Sternen

This website is a full on SCAM

This website is a full on scam. Do NOT order from here.
I ordered 3 Scatterbox cushions costing £190. A month later and they never arrived. I contacted customer services on Facebook Messenger and email. They replied for a while, generic scam responses. “I regret to inform you there has been a delay with your item however it will dispatch in 1-2 working days”. No grammar, full of spelling mistakes - all alarm bells pointing towards a scam. When I never got my order delivered, the company stopped replying to me. When I asked for a refund they stopped reading my messages and I never got a response.

I was fooled when I saw there were reviews so I thought it was a legitimate company. Be careful!!

2. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sent the wrong thing and won't rectify

They sent a bedspread rather than the duvet set I'd ordered . Then refused to accept that this was not what was ordered despite me forwarding the paperwork . Not sure whether it's the customer relations person or if it's the whole company but very unimpressed with them .

And as to reply below - it was your customer service who didn't know the difference - here's their reply : they're both the same and if I want to change it I have to pay postage . I remain extremely disappointed and suggest you liaise with your customer relations people and explain the difference between a duvet set and a quilt

Dear Customer,

The picture and the product is equaly same, however we are happy to exchange or refund once we receive the item back unused item in its original packaging to the following address:

Comfort Living Ltd
901 Mellor Stret
Rochdale
OL12 6AA

Upon receiving your return, we will issue a refund for the item.

28. September 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Dear Customer,

Thank you for sharing your feedback. We’re sorry to hear that your experience with Linens Limited did not meet your expectations. Customer satisfaction is very important to us, and we truly regret any inconvenience caused.

To help us resolve this issue, could you please provide more details about your experience by reaching out to our customer service team at customerservices@linenslimited.co.uk? We’re committed to making things right and ensuring a better experience in the future.

Thank you for giving us the opportunity to address this matter.

Best regards,
The Linens Limited Team

Bewertet mit 1 von 5 Sternen

commande en juillet

J’ai fait une commande en juillet et j’ai toujours pas reçus leur service de M***%# me répond sur Instagram tard le soir vers les 3h du matin. Ils sont pas professionnels et ne veulent pas me rembourser!
Ne commandez jamais la bas !!

25. Juli 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Thank you for contacting Linens Limited

The order number provided is not a valid order number, please advise further details of your order and I will look into this and get back to you

Thank you
Linens Limited

Bewertet mit 1 von 5 Sternen

Contrefaçon

J’ai reçu ma commande aujourd’hui rien avoir avoir les photos du site contrefaçon mal taillée les dessin ne corresponds pas à celui du site odeur de moisissures attention ne pas passé commande sur ce site je ne comprends pas la note de 4 je penses qui les avis sont faux

25. Juli 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Hi

Thank you for contacting Linens Limited

May I kindly ask you to share your order number so I can take a look into this please

Many Thanks
Linens Limited

Bewertet mit 1 von 5 Sternen

Egyptian cotton?

I ordered 2 bath sheets and 21 hand towels, both supposedly made from Egyptian cotton according to the website. The bath sheets sent were smaller than the ones I ordered. After washing the hand towels I noticed the label said ‘combed cotton’. I queried this and was told this was the fabric finish but they were Egyptian cotton. Seems odd to me to put the finish on the label not the cotton itself. Five years ago I bought Egyptian cotton towels from Linens Direct and the tag said Egyptian cotton not combed cotton. They were also much better quality. I won’t order again as I’m doubtful that their Egyptian cotton is genuine. I guess there’s a reason why people go to dunelm. One for trading standards to investigate I think.

17. Juli 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Hi Graham,

Please accept my apologies for the confusion caused by the wording on the label of the product. I have again reviewed the image received by email and can confirm these towels are Egyptian cotton as ordered.

Best Regards
Linens Limited

Bewertet mit 1 von 5 Sternen

not delivered i paid for next day…

not delivered i paid for next day delivery

5. Juli 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Hi Suresh,

I am very sorry your order was not received on the next day delivery service you paid for, this is due to the size of the parcel. It was dispatched on a light and large delivery service with Evri and will be with you shortly.
I can confirm that the next day delivery fee has been refunded back to you.

Apologies for the inconvenience caused by this

Best Regards
Linens Limited

Bewertet mit 5 von 5 Sternen

Top marks for the ease in both ordering…

Top marks for the ease in both ordering off the site to receiving my items in good condition. I would recommend using this supplier.

19. Juni 2024
Bewertung ohne vorherige Einladung
Linens Limited-Logo

Antwort von Linens Limited

Hi Ryan, thank you so much for your kind words. I am very happy to hear you were happy with both our service and product

Best Regards
Linens Limited

Bewertet mit 1 von 5 Sternen

Appalling service / no goods arrived

I have been waiting two weeks have not received my products and there is no contact telephone number
1 us too generous a mark

2. Juni 2024
Linens Limited-Logo

Antwort von Linens Limited

Hi Yvonne, I am very sorry about this and I apologise for the two failed deliveries. Please response to my email from yesterday so I can have this resolved in a satisfactory manner for you

Best Regards
Linens Limited

Bewertet mit 3 von 5 Sternen

Whilst I love the pattern of this…

Whilst I love the pattern of this cushion, I was disappointed that the feather infill was lacking fullness. I have bought other scatter box cushions the same style elsewhere and the fillers are much thicker.

5. Mai 2024
Linens Limited-Logo

Antwort von Linens Limited

Hi Hilary, I am sorry to hear you are disappointed with the inner pad received with your cushion. May I kindly ask you to forward some images of this to us at customerservices@linenslimited.co.uk and we will take a look at this and get back to you

Best Regards
Linens Limited

Bewertet mit 1 von 5 Sternen

Keep getting emails asking about…

Keep getting emails asking about experience but no sign of goods yet

27. Mai 2024
Linens Limited-Logo

Antwort von Linens Limited

Good morning Loraine

I have looked into your order and can see that this was refunded on the 3rd June as the cushion cover you ordered is temporarily unavailable from our supplier. An email was sent to you to advise this on the same day but may have found its way into your spam or junk folder

Please accept my sincere apologies
Linens Limited

Bewertet mit 5 von 5 Sternen

Stylish cushion covers

Arrived quickly and exactly what we needed

1. Juni 2024
Linens Limited-Logo

Antwort von Linens Limited

Hi Julia

Thank you for your great feedback, it is much appreciated

Have a great day

Linens Limited

Bewertet mit 3 von 5 Sternen

Website doesn’t reflect stock levels

Bought and paid for cushions online, received email to say they would be delayed a few days and then another email to say out of stock and refund issued. Needs better website management as had to wait 3 days for refund to go back into account.

22. Mai 2024
Linens Limited-Logo

Antwort von Linens Limited

Hi Nicola

Please be advised our supplier informed us they were unable to supply the further stock we required to complete your order the day after the order was placed.

Apologies for the inconvenience
Linens Limited

Bewertet mit 5 von 5 Sternen

Brilliant

Ordered a few times ,very quick delivery ,great bedding great price

21. Mai 2024
Linens Limited-Logo

Antwort von Linens Limited

Hi Colin, thank you so much for your kind words. I am happy to hear you are happy with the products and the service provided

Best Regards
Linens Limited

Bewertet mit 1 von 5 Sternen

Still not received my order

I have received two reminders to review the company and have STILL not received my order! I have had to make two extra trips to buy linen that I needed because it has been so slow to be delivered. I would not have minded this if I had received proactive information from the company letting me know of the delay, or if there was some means to contact them by phone rather than email.

20. Mai 2024
Linens Limited-Logo

Antwort von Linens Limited

Hi Helen

I am very sorry for the slow delivery of your items. Once the returned items have been received back into our warehouse these will be refunded immediately

Best Regards
Linens Limited

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