Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Mehr ansehen
Unternehmen hat geantwortet
Once again first class service from Liberty’s customer service team. Ian resolved an issue with my payment details without me having to do a thing, others should take lessons from them .
Unternehmen hat geantwortet
I’ve been a Liberty customer for as long as I can remember and then a beauty drop customer since it first came out. Even hooked most of my family and my friends onto that. Liberty simply has the best... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kaufhaus
- auch in
- Bekleidungsgeschäft
Vom Unternehmen geschrieben
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Kontaktinformationen
Regent Street 210, W1B, London, Vereinigtes Königreich
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Hervorragend
1123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
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Great company
Great company, products and customer service. I am a beauty drop subscriber and can’t recommend enough :)
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Thank you for such lovely feedback. We're so glad you're enjoying your experience with Liberty and really appreciate your 5 stars review.
The Liberty Customer Service Team
Excellent service and amazing customer…
Excellent service and amazing customer service very helpful and answered all my questions i needed would definitely shop here again
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're really happy to hear you got all the help and answers you needed from our team. We look forward to welcoming you back.
The Liberty Customer Service Team
Specifically the Byredo counter
Specifically the Byredo counter, although also been to other areas, they're all amazing at what they do, service is superb, extremely helpful, very accommodating & super patient, if you're looking for Byredo (in my case) go here, 1st class in all areas they offer.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
What a lovely shout-out for our Byredo team. We're so pleased they made your visit such a positive one and gave you all the time, help and attention you needed. We'll make sure your kind words are shared with them. Thank you for recommending us.
The Liberty Customer Service Team
I am delighted with my purchase of the…Liberty Advent Calendar
I am delighted with my purchase of the Liberty Advent Calendar a present for my daughter she is going to be thrilled and get it out every Christmas to remind her of our trips to London from Cornwall and always visit the shop and buy something to bring home. I’m 80 now so don’t know how many more trips I will beable to do and doubt she will do without me.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
What a special gift for your daughter, and such a lovely way to celebrate all the memories you've made together at Liberty over the years.
We hope the Advent Calendar brings a little bit of Liberty into your Christmas for many years to come and thank you for making us part of your trips to London and for sharing such a lovely story with us.
The Liberty Customer Service Team
My first time having to phone customer…
My first time having to phone customer services regarding an enquiry about stock, as promised they called me back within two hours very polite and very friendly , although they didn’t stock the item I felt like my query had been answered and I was more than happy. My granddaughter and I live in East Sussex and we still travelled up to London today to visit the shop. I highly recommend them.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased your first experience with our Customer Service team was such a positive one. Even though we didn't have the item you were looking for, it's lovely to hear you felt well looked after and received the call back as promised. And thank you for making the trip to visit us with your granddaughter. We hope you both had a wonderful day at Liberty and we look forward to welcome you back again!
The Liberty Customer Service Team
Excellent customer service
About 10 years ago I would not have given a 5 stars rating as their customer service used to be rather hit and miss.
However they have overhauled it massively and now go beyond expectations thereby deserving the top rating. I have had to contact them twice this year for different product queries I could not solve and both times delivered perfection.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
This is such rewarding feedback to receive. We've worked hard to make our Customer Service experience something our customers can rely on, so hearing how much of a difference you've noticed over the years makes us incredibly proud. Thank you for giving us the opportunity to help you again and for recognising how far we've come.
The Liberty Customer Service Team
Excellent customer service.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Thank you for taking the time to share your five stars review.
The Liberty Customer Service Team
Great Customer Service from Liberty London
Great service from customer service at Liberty London. Polite, succinct and efficient - But then I wouldn't expect anything else from this wonderful store.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased our Team delivered a 5 stars experience. Thank you for your kind words and for thinking so highly of our store. It really means a lot to us.
The Liberty Customer Service Team
Happy with customer support!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
That's exactly what we like to hear. We're so pleased you were happy with the support you received from our team. Thank you for letting us know.
The Liberty Customer Service Team
Wonderful helpful customer service Kam…
Wonderful helpful customer service Kam was a godsend sorted my issue very quickly
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased she was there when you needed her and got everything sorted quickly. We'll make sure your kind words reach her. Thank you for sharing them with us.
The Liberty Customer Service Team
Excellent customer service from Kiyana…
Excellent customer service from Kiyana and team as always. This is why Liberty is the best shop in the world and so good for your soul
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
“The best shop in the world and good for your soul” might just be one of our favourite compliments. We're so happy Kiyana and the team looked after you so well, as always. We'll make sure they see your lovely words. Thank you for all the Liberty love.
The Liberty Customer Service Team
Super happy customer!
I have been a Liberty customer— in person and online— for literally decades. No trip to London is complete without a visit to this iconic store. The quality of products to the top notch 5 ⭐️ service is present every time.
Recently I placed an online order and contacted customer support. Kudos to Kiyana. She was helpful, efficient, and answered all my questions in a very timely manner.
When I say that I will be a happy customer for life— I mean it.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Reviews like this make us incredibly proud of what we do. Knowing Liberty has been part of your London visits for so many years, and that you continue to enjoy shopping with us online, means a great deal. A special thank you for recognising Kiyana too. We'll happily pass your lovely comments on to her.
The Liberty Customer Service Team
I had a problem with faulty (unworn)…
I had a problem with faulty (unworn) shoes outside of the return period - customer services were efficient and helpful in resolving the issue.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're glad our team could take a closer look at the issue and find a solution for you. It's important to us that you feel well looked after when something isn't quite right, so thank you for giving us the opportunity to help.
The Liberty Customer Service Team
I contacted costumer services re status…
I contacted costumer services re status of my delivery and my issue was resolved quickly and efficiently. It was a positive experience and I’m awaiting my parcel.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're pleased our team could quickly look into your delivery and get things moving in the right direction. Thank you for sharing your positive experience with us, and we hope your parcel is with you very soon.
The Liberty Customer Service Team
I came to liberty to collect my parcel…
I came to liberty to collect my parcel . It was quick and easy . Then I went to beauty houses . It was an interesting experience. I didn’t have time to explore every where .
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're glad your collection was nice and easy and that you had the chance to explore a little more of Liberty while you were here. There's always more to discover, so we hope you'll be back soon with a little more time to wander.
The Liberty Customer Service Team
It’s just such a wonderful place
It’s just such a wonderful place, everyone that you come in to contact with is joyful, knowledgeable, friendly and beautifully presented. It’s just such a lovely place to shop.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so proud to hear our team makes every visit feel welcoming, friendly and special. Thank you for sharing the love. We can't wait to welcome you back again.
The Liberty Customer Service Team
Not a great experience ordering from…
Not a great experience ordering from outside of the UK.
Ordered 5 m of fabric to sew bedding out of, only for 1 m of the fabric not being available. Instead of contacting me and inquiring whether I wish to cancel this part of my order the remaining part is being sent (even though I now have no use for it whatsoever) I have to not only return it, but also pay a fee for having it processed upon entry into my country. When trying to a way to contact liberty I was met with a FAQ and AI based of the FAQ, which wasn’t very satisfactory.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're sorry this hasn't been the experience you should expect from Liberty, and we appreciate you bringing it to our attention. We can see how important it was to receive the full amount of fabric for your project, and we should have handled the situation better before the remaining order was sent. We've reached out privately so we can look into this properly and work towards a solution for you.
The Liberty Customer Service Team
Easy to raise issue
Easy to raise issue. Prompt response and dealt with quickly and replacement item sent within days
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're glad we could make getting help easy and have everything sorted for you without any fuss. Thank you for giving us the opportunity to put things right, and we hope you're enjoying your new item.
The Liberty Customer Service Team
My experience has been first class with…
My experience has been first class with Liberty. It remains my favourite store!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
First class and your favourite store, we couldn't ask for much more than that. Thank you for your continued support and for being part of Liberty. It really means a lot to us.
The Liberty Customer Service Team
Great customer service
Great customer service. Attentive and responsive. Solved my issue quickly and efficiently and kept me informed.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
It's great to hear you felt well looked after from start to finish and that we kept you updated along the way. We're glad everything was resolved quickly and efficiently. Thank you for sharing your experience with us.
The Liberty Customer Service Team
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