So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Mehr ansehen
Unternehmen hat geantwortet
First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Mehr ansehen
Unternehmen hat geantwortet
Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service
Unternehmen hat geantwortet
Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Mehr ansehen
Unternehmen hat geantwortet
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service so far the collection of bike was collected promotly and in a friendly professional manner and a hire bike delivered by friendly informative and funny man 😊

Antwort von Lancaster Gate Assistance
Good the guy was on time and very respectful and nice he helped a lot name was Dave morris im pretty sure thank you

Antwort von Lancaster Gate Assistance
Been an absolute pleasure dealing with The LGA team, Lee, Toby, Lucy to name but a few all of whom have really made for an easy, comprehensive service and a huge thankyou to all of the team as a whole for their patience and understanding whilst handling my needs

Antwort von Lancaster Gate Assistance
Conversation with Tyler from LGA went smoothly. He's very calm and patient while grabbing information required to proceed forward. It didn't feel rushed or anything.

Antwort von Lancaster Gate Assistance
friendly and professional driver "Steve Bull", delivered my bike with care and was easy to communicate to, happy with the service💯

Antwort von Lancaster Gate Assistance
Great customer service very easy to deal with the driver Dave morris he explained it what to do if I come across any problems and the process

Antwort von Lancaster Gate Assistance
Great communication and assistance from Tyler; helped make the situation feel a lot simpler and showed sympathy for it, Better service than expected.

Antwort von Lancaster Gate Assistance
Bike was delivered quickly and without hassle, we were given a time slot and called 30 mins before delivery to make sure we were in. The delivery driver Dave Morris was very helpful and went through all the information throughly

Antwort von Lancaster Gate Assistance
Had a call from a gentleman named Tyler to sort my claim. He was lovely, well mannered and sympathetic to my situation of being mugged.
His call and support with my claim truly cheered me and my partner up.
Thank you for your service. 😁

Antwort von Lancaster Gate Assistance
Amazing service very friendly polite guy 👍😎

Antwort von Lancaster Gate Assistance
Great service! Steve Bull was really professional.

Antwort von Lancaster Gate Assistance
Information on the bike
How how quick and efficient David morris was
Being nice and polite

Antwort von Lancaster Gate Assistance
Was a good experience they were on time communicative at all times answered all my queries and got the job don’t in a timely manner thank you so much

Antwort von Lancaster Gate Assistance
Tyler was very professional and friendly, deserves every credit for delivering a great service for the company. I had to report an incident involving my motorbike and he made the process seamless and less daunting. Every credit to him.

Antwort von Lancaster Gate Assistance
Dave morris phoned ahead of time to give me time to get the bike out and this allowed me to get on with my day
Dave was very polite and friendly good service

Antwort von Lancaster Gate Assistance
Lee Sutton was sound, explained everything and just in general was friendly

Antwort von Lancaster Gate Assistance
Dave morris, fantastic service didn’t need to do anything the man was more than helpful. Have a great day Dave

Antwort von Lancaster Gate Assistance

Antwort von Lancaster Gate Assistance
Professional and Friendly Service
I had the pleasure of speaking with LGA after my motorbike was stolen, and the representative I dealt with, Tyler, was incredibly helpful. He took all my details to pass on to the insurance company and managed to make what are usually tedious questions feel easy and straightforward.
Tyler made sure every piece of information was collected properly so nothing would be missing later on. Of course, that’s part of his job—but he didn’t make it feel like just a job. He was professional, thorough, and genuinely empathetic throughout the call.
Hopefully, I won’t ever have to go through something like this again, but if I did, I’d definitely hope to speak with Tyler.
Thanks, Tyler!

Antwort von Lancaster Gate Assistance
Knowledgeable and very helpful.

Antwort von Lancaster Gate Assistance
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.