Lancaster Gate Assistance Bewertungen 171

It was my first time dealing with a claim and i was kept well informed with frequent updates and the helpful staff answered any questions or queries i had. They were prompt and educated me patiently with the more complicated legal details, i believe they made my experience as stress free as possible, and i would recommend them.

Took a while but not to the fault of LGA. I brought my claim to Lancaster because they are know to be reliable and they've shown nothing but that since the claim went out. Thank you LGA and hopefully I won't need you in the future 😉😂

great company and well pleased...5 stars

The lady I spoke to was incredibly lovely and very helpful, just made the whole process as straight forward and nice as possible.

From start to current, Sophoe from LGA has been amazing in helping me with my claim. From someone hitting my motorcycle in a carpark, struggling to get cctv, pushing for further information and keeping me fully informed on everything that's happening no matter how small I cannot praise them enough for what they've done! I hope I never have to use them again but if I do I know I'm in great hands!

They answer the phone very quickly, they were extremely helpful and supportive during what was quite a stressful time. It was great knowing they were there to support me.

Very professional and fast which made making the claim after an accident a little less stressful.

Very helpful, fast response and clear explanations. Credits to my recoveries handler Shaleena Patel

Very good service and great customer care 👍

Very helpful and easy to talk to

My experience with your company has been great your team has helped me with everything I’ve had questions on and done a really good job at keeping me up to date on everything with my claim

Hannah was the one who was assisting me with the claim. Service was top notch and response was pretty quick and smooth. Very satisfied with the service I received. Thanks a lot

I spoke with Jonny Fordie who was absolutely incredible and helped with everything I asked. Calling my insurance was very daunting but Jonny put me at ease instantly. His help, knowledge and guidance through the process was better than I could’ve ever imagined and has gone the extra mile to help with other queries. Thank you so very much!

Thank you to Lancer Gate Assistance company, I had a very traumatic collision with another vehicle today.

I was in shock over what had happened and was shaking like a leaf the howl time, if it wasn’t for the very supportive and kind “Kaitlyn” I would of been in shock the entire time.

She made me feel very relaxed throughout the howl situation she handled it very well, and made sure to explain everything perfectly so thank you soo much to this wonderful company.

This made a bad situation, not soo stressful and i couldn’t be more happy.

Thank you soo much once again and thank you Kaitlyn your a star! 🌟

Kaitlyn was extremely helpful she was very easy to talk to and helped me understand more about my claim and made the whole situation a little bit better

Fantastic customer service, very friendly and knowledgeable staff, and they deliver results.

Sadie from LG was superb…went above and beyond when she rang me back twice as system errors on telephones. An unenviable & awful process was made really simple and we were put as at ease straight away.

A credit to the company

Thankyou again Sadie

I spoke to Tyler, and he was extremely kind, really pleasent to talk to. I was really new to this and still shaken up after my motorcycle accident but he explained everything clearly and made sure I understood what would happen next.

He was calm and really helpful. im grateful for the way he handled it.

I can honestly say I have never experienced better customer service in my life. From the moment I reported my accident through every step of the process, the experience was outstanding. If you are lucky enough to have Izzy Stuart as your handler, you will not be disappointed. She was incredibly sympathetic, explained the process so clearly, and consistently followed up to make sure everything went smoothly.

Hello, Last year had an incident, contacted my insurance broker and the transefer me to Lancaster Gate Assistance. After picking up my bike and delivering first time a hired bike with flat battery they made a second attempt. Then the troubles started- they tried to write off my bike despite had a minor damages and it was still running. Offering me ,,market value'' validated by them which was not even close to a price of motorcycle same class and condition. This is easier for them instead of rearing the bikes so never do a business with them. One more thing-As per thaer phone assistants they are NOT DEALING with personal injuries which leaves you of dealing on your own!!!