Lemonpavilion Bewertungen 

804
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a cream lattice table lamp which came well packaged with prompt delivery time and was a lovely lamp just as shown, good quality item, good price, in fact I ordered another one the same for a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiti... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The gazebo canopy purchased from Lemonpavilion is of excellent quality. Fits perfectly and sold at a very competitive price. Free delivery was also a factor in my purchase.

Bewertet mit 5 von 5 Sternen

Great experience. I ordered a replacement canopy for my pergola. It came one day later than initially estimated but I didn’t mind. I was kept informed at every step and didn’t have to do any chasing.... Mehr ansehen


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

804 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 66 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(804)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Do not buy from them!

They are a verified seller on B&Q website. Bought gate back in July from them but not suitable so trying to arrange a return- 5times promised and I’ve sat in all day but still no collection, no refund and no sign of it being resolved. And only emails- no one to talk to! DO NOT BUY FROM THEM!

1. September 2024
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We are ever so sorry to see this review.
Having looked into this i can see we instructed the courier to collect this on multiple occasions and these all failed.
The couriers were extremely unhelpful and we can only apologise for the failed collections that occurred. We understand your frustration completely.
I can see we arranged a different collection method for you and this has now been returned and refunded.

Bewertet mit 5 von 5 Sternen

Very quick delivery

Very quick delivery. Excellent packing. Chairs ordered just as advertised and good quality for an excellent price.

22. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

RECEIVED GATE THAT WAS BOWED OUT OF…

RECEIVED GATE THAT WAS BOWED OUT OF SHAPE. THEY AGREED TO COLLECT AND REFUND HOWEVER THEN AFTER CONSTANT CHASING THEY ADVISED THAT THEY WERE FINDING IT DIFFICULT TO ARRANGE COLLECTION AS IT WAS A LARGE ITEM (NORMAL GARDEN GATE). SERVICE TERRIBLE WITH NO ACTION AND EVEN HANG UPS ON THE PHONE (THANKS JADE). WOULDNT EVEN GIVE THEN 1 STAR IF I HAD THE CHOICE. AVOID LIKE THE PLAGUE. WE HAVE TRIED CALLING 11 TIMES CONSECUTIVELY AND THEY WILL NOT ANSWER THE PHONE

8. August 2024
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We are sorry to see you were not happy with the service provided.
Having checked all the evidence against your order, we can see that we acted as per our standard protocols to collect the gate, as requested.
Your complaint was escalated to the Customer Service Manager which outlined the complaint was being looked into for you.
The customer service manager came back to you within 20 minutes of you logging the complaint but we received multiple calls from both yourself and your husband, of which resulted in threatening comments towards the staff members.
All staff were instructed not to take further calls from you, for this reason.
Under the circumstances we allowed you to keep the gate and we refunded you in full, the very same day, which was a satisfactory outcome.

Bewertet mit 1 von 5 Sternen

Gates are poor quality

Gates are poor quality. TRUST ME wood doesn’t line up and is swollen rotten. If you buy from these buy at your own risk

21. Juni 2024
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We are sorry to see this review.
We had requested further information so we could look into this for you, as we cannot find an order attached to the name of the reviewer.

Without the information and no reports being made to us, we have not been able to advise.

Please do email us on orders@lemonpavilion.co.uk, so we can help resolve this for you.

Bewertet mit 4 von 5 Sternen

The kennel looks great, exactly like the picture

The kennel was delivered pretty quickly and my handyman installed it within a couple of hours.
The end result is great as long as you know how to build things.
The only downside was that the kennel was delivered in pieces and left outside my home with no warning but luckily my handyman came the following day to carry it to the garden and put it together.

8. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Solid gaten gate

Solid gaten gate

Delivery quicker than advised and the gate is not a flimsy bit of rubbish - it's substantial with reasonable build quality for the price. Based on this alone I would recommend Lemon Pavilion

4. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great product

Great product, delivered on time and easy to put together. Item matched the description.

29. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible experience, wrong product and bad quality

Ordered a shed through lemon pavillion through their partner DIYSHEDS - this arrived in the wrong size (half a ft shorter than expected in length), damaged in various parts and beams not cut correctly to size requiring expert tools and adjustment, which was not mentioned.

Wouldn't use again, should be a simple purchase!!

Order Update 277764

23. Mai 2024
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We have investigated your review against your order details and have found this was swiftly dealt with by the customer service team to advise that the parts you received were as they should have been.
All the parts are made on the same jig, so all the parts would be incorrect if one part was incorrect.

We can see a complaint was also made regarding the workshop guideline pencil marks on the wood. We confirmed these would fade and pose no issue to the overall quality of the unit.

As a result of your complaint, you were offered and accepted a goodwill gesture, before writing this review.

Bewertet mit 5 von 5 Sternen

Great service

The chairs are lovely, great quality and look fantastic. I ordered 2 chairs at a time (4) both ordered at different times. Each order came within a couple of days. They were well packed to prevent damage. I would definitely buy from Lemon pavilion again.

23. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Damaged items. no customer service

Items of furniture large wooden table and chairs not cheap i may add delivered were damaged and company will not except responsibility instead have questioned me like I did it myself.
Customer service were rude and unhelpful and rude.
I had ordered cushions as well that were delivered and were tge wrong ones not once but twice ... again they expected me to print off labels and arrange for someone to be in when they wanted to collect. NO care for customers at all offered me £40 pound what an insult I did not except and havnt heard from them since .

18. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID this company

This company is probably ok unless you want to return something for a refund. They make the returns process really difficult to put you off from returning. I followed all instructions and at my own cost sent the item back tracked and signed for. It has taken multiple emails and months to get a refund for just £67. I wouldn’t normally bother with a review but if I hadn’t kept following up I would have not received a refund and I think that companies like this shouldn’t get away with doing business this way.
Absolutely terrible please avoid!!!!

14. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Garden Gate

The quality of the gate is very good and the pattern of the grain on the wood is also nice the only thing I am concerned about is the tongue and groove could have been better there are a couple of places where we are going to have to unscrew the boards to knock the tongue and groove into place

26. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Really pleased!

The pergola was just what I was after and i thought the price was good too. Delivery was quick.
Assembly was quite straightforward but needs 2 people, instructions were okay but it came with 3 different sizes of screw and there was no indication of which screws to use where. Quality is generally good, there were a few rough bits and a few minor faults but nothing that couldn't be rectified fairly easily.
Overall I'm extremely pleased with my purchase.

12. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really happy with whole experience

Really happy with whole experience. Easy to order. Really quick delivery, with a great delivery guy. Bought a large wooden table with 4 chairs and they are so well, heavy duty, hand made and look like they'll last a very long time. Plus they look great.

2. April 2024
Bewertung ohne vorherige Einladung

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