James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one... Mehr ansehen
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Das sagen Bewerter
Following our delivery We did have a couple of issues. After emailing and a telephone call or two. LG resolved the issues above and beyond expectation We were very impressed
I needed a replacement foot for our garden table. I contacted the company to ask how / where to purchase 4 table feet & James Paton promptly responded. He was able to source these for me & send ou... Mehr ansehen
I have bought a Mikado 3m parasol for an existing table and chairs. It’s a lovely umbrella, great quality and looks great. One slight hitch is that the base pole and the parasol element won’t fit tog... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Kontaktinformationen
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Vereinigtes Königreich
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.6
Hervorragend
350 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Outstanding Product & Service!
I purchased the Corsica 2x lounge chair set & footstools, which were everything the images & product description on the LG Outdoor website detailed. I was looking for a premium set of garden loungers & these chairs definitely fulfil that criteria - super comfortable & great ergonomic back support. They look stylish too with robust stain prevention treated cushions in a soft grey colour.
LG Outdoors customer service was outstanding. There was an imperfection with one of the footstool’s & a replacement was arranged & delivered within 5 working days. Nothing was too much trouble for the customer service team. I highly recommend the product & the professional & swift approach demonstrated by their customer service team!!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We are delighted to hear that your Corsica 2 Lounge Chair Set and Footstools have lived up to your expectations and that you are enjoying the comfort, ergonomic support, and stylish design. It's wonderful to know that the quality and finish of the set matched what you saw on our website.
We're also pleased that our customer service team was able to quickly resolve the issue with the footstool and provide a replacement without delay. We always strive to deliver the highest level of service, so your kind comments mean a great deal to us.
Thank you again for your recommendation and for choosing LG Outdoor. We hope you enjoy many relaxing moments in your new furniture for years to come.
Kind regards,
The LeisureGrow Team
I spoke to James regarding my LG…
I spoke to James regarding my LG outdoor funiture, Rodent had chewed though the covers.
James asked me to take pictures of funiture & damage so he could identify it for me. I did this & he said he would get back to me in a couple of days.
I fact he emailed back the same day & by the next day all was ordered.
I couldn't believe the service I got.
From start to finish it was a pleasure to deal with there after care dept. To beat it all as it was quite new furniture as a good will gesture they replaced covers free of charge.
I would highly recommend this company to deal with.
For sales & aftercare.
Thank you again for 5 star service.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that James was able to assist you and provide a quick resolution to the issue with your furniture covers.
We understand how frustrating unexpected damage can be, so we're pleased we could help identify the correct parts and arrange replacements promptly.
Your kind words about both our sales and aftercare teams mean a great deal to us.
We always strive to provide the highest level of customer service, and it's fantastic to know that your experience reflected this from start to finish.
Thank you again for your recommendation and for choosing us. We hope you continue to enjoy your furniture for many years to come.
Kind regards,
The LeisureGrow Team
Replacement part required for my BBQ after I had damaged it.
The service I was given to rectify an issue I created with my BBQ was truly exceptional. The respnse from James was very quick. He understood my needs clearly, communicating by e mail to verify the part I required. Requested photos of the problem and part, then supplied it efficiently and in a very timely manner. I now have a BBQ that has been returned to as near its original condition as possible. Congratulations to James and all those that helped resolve my problem. Thank you, Keith Hollis
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for taking the time to leave such a fantastic 5-star review.
We're delighted to hear that James was able to assist you in resolving the issue with your BBQ and that the process was quick and straightforward.
Taking the time to understand the problem, verify the correct part, and ensure the right solution is provided is exactly the level of service we strive to deliver.
It's great to know that your BBQ has been restored to near its original condition and is ready to be enjoyed again.
We will be sure to pass your kind comments on to James and the rest of the team involved – they will be thrilled to hear your feedback.
Thank you again for your support and for choosing us. We hope you enjoy many more successful BBQs in the future!
Kind regards,
The LeisureGrow Team
Good old fashioned customer service…
Good old fashioned customer service from this company. Above and beyond what we’ve had to learn to accept these days. I would recommend this company not only for its product but for their after sales service.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for taking the time to leave us a review.
We're delighted to hear that our team provided the kind of service that made such a positive impression.
We firmly believe that great customer care shouldn't end once a purchase has been made, so it's especially rewarding to know that our after-sales support stood out to you.
Your comments about "good old fashioned customer service" are greatly appreciated, and we'll be sure to share your feedback with the team.
Thank you for your recommendation and for choosing us. We hope to have the opportunity to earn that fifth star from you in the future!
Kind regards,
The LeisureGrow Team
Brilliant customer service
Brilliant customer service. I called yesterday for help with a spare part and today it arrived in the post.
Thank you, so good to find a company giving great customer service.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review.
We're delighted to hear that we were able to help with your spare part request and that it arrived so quickly.
Providing excellent customer service is something we take great pride in, so it's fantastic to know that your experience reflected that.
Your kind words mean a lot to our team and are greatly appreciated.
Thank you for choosing us, and please don't hesitate to get in touch if we can help again in the future.
Kind regards,
The LeisureGrow Team
Great Customer Service
I would recommend this company and wouldn't hesitate to buy again from them. I had a couple of queries about my order and the customer service team were very helpful and also replied promptly. It's a 5* from me!
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that our customer service team was able to assist with your queries and provide prompt support throughout your order.
Delivering helpful and responsive service is very important to us, so it's wonderful to know we met your expectations.
Thank you for your recommendation and kind words. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
The LeisureGrow Team
Made contact with customer service as a…
Made contact with customer service as a item was faulty within 1hr I was sent a email confirming a new replacement will be sent out top customer service and great to see ‘MR W
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your fantastic 5-star review, Mr W.
We're sorry that your item developed a fault, but we're pleased to hear that our customer service team was able to resolve the issue quickly and arrange a replacement within such a short time.
Providing fast and hassle-free support is something we strive for, so it's great to know that your experience reflected this. Thank you for your kind words and for taking the time to share your feedback.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
The LeisureGrow Team
We had our lamp blow over in the wind…
We had our lamp blow over in the wind and it smashed the bulb. I rang to see if I could get a replacement. Spoke to Trudie who was so helpful! Lovely to speak with someone who was genuinely very happy to help me😁
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review.
We're sorry to hear about the mishap with your lamp, but we're delighted that Trudie was able to help you arrange a replacement bulb. We'll be sure to pass on your kind comments to her – she'll be thrilled to know that her assistance made such a positive impression.
We pride ourselves on providing friendly and helpful customer service, so it's fantastic to hear that you enjoyed your experience.
Thank you again for taking the time to share your feedback, and we hope you're back to enjoying your lamp again very soon!
Kind regards,
The LeisureGrow Team
Customer service
We purchased a Smash Grill, and on assembly we noticed that one part was faulty. We contacted customer support and James was very helpful. Once he received copies of the photos of the faulty parts he contacted us very quickly to arrange replacement to be sent out. I cannot fault his customer service.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're sorry to hear that one of the parts for your Smash Grill was faulty, but we're pleased that James was able to assist you quickly and efficiently.
We understand how disappointing it can be to encounter an issue during assembly, so we're glad the problem was resolved promptly once the photos were received.
Your kind words about James's customer service mean a great deal, and we'll be sure to pass on your feedback to him.
Thank you for taking the time to share your experience, and we hope you enjoy using your Smash Grill for many great meals to come!
Kind regards,
The LeisureGrow Team
A very prompt and efficient service
A very prompt and efficient service, their reply to my concern was much quicker than suggested. They said they would reply within 3 to 5 days and they replied next day.
After supplying all the information they required my problem with the product was sorted and a replacement dispatched
Thank you
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your wonderful 5-star review.
We're delighted to hear that your issue was resolved quickly and that our team was able to respond even sooner than expected.
We always aim to provide prompt and efficient support, so it's great to know that this made a positive difference to your experience.
We're pleased that, once we had the information we needed, we were able to arrange a replacement and get everything sorted for you.
Thank you for taking the time to share your feedback and for your kind words.
We truly appreciate your support and hope to be of assistance again in the future.
Kind regards,
The LeisureGrow Team
A positive experience so far.
A positive experience so far.
Pre & post sales enquiries to the customer care team have received swift and positive responses.
So far, so good!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're delighted to hear that you've had a positive experience with us so far and that our customer care team has been able to provide swift and helpful responses to both your pre- and post-sales enquiries.
Providing excellent support at every stage of the customer journey is something we strive for, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience, and we look forward to continuing to provide you with the same high level of service in the future.
Kind regards,
The LeisureGrow Team
Above and beyond...
Lost my grill lifters during a recent house move. Emailed customer service asking about replacements and David / James sorted some out. Arrived they day after they sent them.
Excellent customer service.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your fantastic 5-star review.
We're sorry to hear that your grill lifters went missing during your house move, but we're delighted that David and James were able to help arrange replacements for you quickly and efficiently.
It's great to hear that they arrived so promptly and that you were pleased with the service you received. We'll be sure to pass your kind comments on to both David and James, who will be thrilled to know they made a positive difference.
Thank you for taking the time to share your experience and for your valued support.
Kind regards,
The LeisureGrow Team
Replacement glass
I contacted Lg requesting replacement glass for my patio table. The price was £240 which I thought was very expensive. However I have tried to contact them again o several occasions and they have not replied to my emails.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your review.
We are sorry to hear that you have not received a response to your recent emails regarding the replacement glass for your patio table.
We appreciate your feedback and understand your frustration. If you have not already done so, have you tried contacting our team via phone or live chat? These channels may allow us to assist you more quickly and help resolve your enquiry.
If you still require assistance, please provide us with your details and we'll be happy to look into this further for you.
Kind regards,
The LeisureGrow Team
Excellent service team
Excellent service team. I had purchased a product online from an auction house. A few small parts were missing. I contacted the leisuregrow team via email. They responded immediately and located the items and sent them to me immediately.
Great service.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We're delighted to hear that our team was able to quickly locate and send the missing parts from your auction purchase.
Providing prompt and helpful customer service is very important to us, so it's great to know we could resolve the issue to your satisfaction.
We truly appreciate your feedback and thank you for choosing LeisureGrow. We hope you enjoy your product for many years to come.
Kind regards,
The LeisureGrow Team
I purchased a Grillstream BBQ and two…
I purchased a Grillstream BBQ and two components were missing during assembly. I contacted Leisuregrow and within a few days the missing items had been delivered and the BBQ is now fully functional. Excellent service.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for taking the time to leave us a 5-star review.
We're sorry to hear that some components were missing from your Grillstream BBQ, but we're pleased that our team was able to resolve the issue quickly and get the replacement parts to you within a few days.
It's great to know your BBQ is now fully assembled and ready to use. We really appreciate your kind comments about our service and thank you for choosing LeisureGrow.
We hope you enjoy many fantastic BBQs ahead!
Kind regards,
The LeisureGrow Team
They were excellent
They were excellent, they responded promptly a d efficiently. They provided replacement parts within 2 days of my contacting them. I'm extremely pleased with their service.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were pleased with the service you received and that the replacement parts arrived quickly.
Our team always aims to respond promptly and efficiently, so it’s great to know we met your expectations.
We really appreciate your feedback and thank you for choosing us!
Kind regards,
The LeisureGrow Team
Received great service from James at…
Received great service from James at customer service, dealt with my issue promptly and gave me confidence in the product.
Would definitely recommend.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're delighted to hear that James provided such prompt and helpful service, and that he gave you confidence in the product.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to James and the team.
Thanks again for your support!
Kind regards,
The LeisureGrow Team
LeisureGrow? No, no, no!
Shortly after washing the four grills of my BBQ with warm water and mild soap, two of the grills badly corroded. So badly corroded large chunks of the grill embedded themselves in the burgers I was cooking. Slightly nauseating. This was a John Lewis branded BBQ and it took them more than a week to get back to me. I was eventually informed that this was the responsibility of Leisuregrow (LG). After receiving an unclear response from LG via John Lewis I contacted LG directly and was informed that the warranty would not be honoured. When I asked for the warranty conditions to be explained, the woman in Customer Service went on the offensive and would not process my payment for the replacement parts. She said this was because my cleaning technique was not to her liking, that I was a bad steward of their products. So I had to call John Lewis again and restart the process. LG seems to have added 13 pounds to the replacement cost for reasons unclear to me. Their delivery agent is DPD and as I was not going to be home, I asked for the parcel to be placed in the recycling box, to which they confirmed. I received a text message indicating the parcel had been left in a safe and secure place. Directly in front of my front door, meaning that anyone walking by could have helped themselves to it. This is the short and polite version.
Update:
The process of having the faulty grills replaced was more time consuming and involved more steps than I would have expected. Moreover, I would have expected that the retailer would take more responsibility. Also, to clarify when I called Customer Service this was not for the purpose of getting the parts for free, but rather to pay for them as this could not be done online, and to try to understand the warranty because this was not clear from earlier correspondence, and the Furniture Department of John Lewis didn’t seem to know. However, I now have the replacement parts and I trust they will last a very long time. I’ll leave it at that.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We are sorry to hear that you remain dissatisfied with your experience.
To clarify, during your telephone conversation you had requested that the replacement grills be supplied free of charge and that we pursue the claim directly with John Lewis on your behalf.
Unfortunately, this is not a service we are able to offer, which is why you were advised to contact John Lewis directly regarding this request.
Having reviewed the quotations provided, we can also confirm that there was no additional increase in the cost of the replacement parts as suggested.
As explained during previous correspondence, the warranty was deemed invalid due to maintenance-related issues, and in such instances replacement parts are chargeable. This decision was made in line with the warranty terms and conditions.
We are, however, sorry to hear of the delivery concerns raised regarding DPD and appreciate your feedback on this matter.
Kind regards,
The LeisureGrow Team
Wonderful customer service
Wonderful customer service, so helpful finding a product of theirs that I was struggling to purchase.
Definitely went over and above on this occasion which I was extremely grateful for
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that our team was able to help you find the product you were struggling to purchase.
We always strive to go above and beyond for our customers, so it’s fantastic to know your experience reflected this.
Your kind words and support are truly appreciated, and we hope you enjoy your purchase!
Kind regards,
The LeisureGrow Team
Substandard BBQs and Disappointing Customer Service
If I could leave less than 1 star I would! We purchased our BBQ over two years ago through John Lewis who I have to say, live up to their reputation of excellent customer service. We paid £1158 for the BBQ (so not cheap) and all 4 wheels have since collapsed, making it impossible to move through no fault of our own. Leisuregrow were provided with photos but have ducked and dived, refusing to replace the wheels, claiming they were not covered under the existing warranty unlike recent products. JL however agreed that this is unfair and have offered to replace the wheels at a cost to them.
I would never buy a BBQ again from Leisuregrow as the quality is substandard and their customer service is lacking. Disappointing for a UK based company but hats off to John Lewis.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We’re very sorry to hear about your experience and disappointed that you feel let down by us.
We appreciate you taking the time to share your feedback, and we completely understand how frustrating this situation has been, especially given the investment you made in your BBQ. While warranty terms can vary between product ranges and production periods, we recognise that this has not met your expectations.
Please also note that John Lewis do hold certain spare parts independently, which they may be able to offer directly to customers. We are unsure whether this option was discussed with you during the process.
Your feedback has been shared internally with our customer care and product teams as we continuously review both product quality and aftercare support.
Thank you again for bringing this to our attention.
Kind regards,
The LeisureGrow Team
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