Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Mehr ansehen
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Das sagen Bewerter
As others have written. Avoid this company at all costs - I too wish I’d read the reviews. My daughter was fooled by the .co.uk website. Numerous emails back and forth, Leely missed the event date... Mehr ansehen
Unternehmen hat geantwortet
If I could give a minus star I would! Advertise as LeelyUK. Messaged before buying to check it was legit and returns would be easy and ok. Lovely email response …. Yes no problem all good. Dress arriv... Mehr ansehen
Unternehmen hat geantwortet
Marin was extremely helpful, professional, and kind throughout the whole process. They were patient, attentive, and made sure all my questions were answered clearly. I really appreciated the excellent... Mehr ansehen
Unternehmen hat geantwortet
1.6
Ungenügend
315 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 41 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Absolute SCAM
Absolute SCAM. Do not use this company, avoid at all costs. Dress took nearly a month to receive. Fooled by the UK address but it was shipped from what is clearly a sweatshop Chinese outfit. Was too late to take on holiday with me and their response was we have a 2 week processing time in addition to the 3-10 business days for shipping. Took over a month to receive. Customer services were terrible. Is clearly AI spouting out standard replies. The dress was appalling quality. Looked nothing like the picture and absolutely stank of chemicals. Their reply? Air it out for a few days to get rid of the ‘slight scent’ it is probably because the dress is new and from transit?! Won’t refund original £15 shipping and return cost was £42 to ship to Texas and I had to pay import taxes. The whole outfit is one massive scam. It’s cost me over half of the price of the dress just to deal with them and I have nothing in return.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Alison Smith,
Thank you for your review – we appreciate you taking the time to share your experience. 🙏
We completely understand how frustrating it must have been to wait nearly a month for your dress, especially when you were hoping to take it on holiday. The product quality, chemical smell, and mismatch with the photos are certainly not what any customer would expect. 😞
We also recognise that the shipping costs, return fees to Texas, and import taxes added even more disappointment to an already difficult process.
If you have any questions or need assistance regarding your order, please don't hesitate to reach out to our team at customercare@leely.com – they're available to help. 💌
Best regards,
Leely Customer Care Team
Terrible
Terrible
This site should not be running
Claim to be .co.uk...comes from China...however it is the items. Not cheap and they are way to small...I woukd need to order another 3 sizes up..strange shape
You have to pay a hefty postage then on top of that another hefty postage to return the item to the States!!
I was stupid not to read the reviews...I never buy online but trusted this company...never again
Shouldn't be allowed!
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear nicky,
Thank you for your honest feedback – and I'm truly sorry to hear how frustrating this experience has been for you. 😞
I completely understand your disappointment with the sizing, postage costs, and the misleading site location. You trusted this company and were let down – that's not how it should be, and your warning is absolutely valid.
If you have any questions or need assistance, please don't hesitate to contact customercare@leely.com – they're there to support you. 💌
Wishing you a much better experience next time. 🌷
Best regards,
Leely Customer Care Team
Marin was extremely helpful
Marin was extremely helpful, professional, and kind throughout the whole process. They were patient, attentive, and made sure all my questions were answered clearly. I really appreciated the excellent customer service and the effort Marin made to assist me. I would definitely recommend Marin for their outstanding support. Thank you, Marin!
19. August 2026
Antwort von Leely
Dear Paula T,
Thank you so much for your wonderful review! 🌟
We're absolutely delighted to hear that Marin provided you with such helpful, professional, and kind service throughout the entire process. It's great to know that Marin was patient, attentive, and made sure all your questions were answered clearly. 😊
We'll be sure to share your kind words with Marin—it will absolutely make their day! Thank you for taking the time to recognize their outstanding support. 💛
We truly appreciate your recommendation and can't wait to have you shop with us again soon! ✨
Best regards,
Leely Customer Care Team
If I could give a minus star I would!! AVOID
If I could give a minus star I would! Advertise as LeelyUK. Messaged before buying to check it was legit and returns would be easy and ok. Lovely email response …. Yes no problem all good. Dress arrived. Cheap. Nasty. Not the fabric design in the picture. Sizing well off. Contacted gently to return. Total nightmare. Offered little help and frankly insulting options. Scam scam scam. Out of pocket with a crap dress. AVOID AVOID AVOID. NOT UK. Usually quite a savvy shopper but went ahead despite an uneasy feeling. Lesson learnt. When will this kind of crap be cracked down on? 🤬
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear MsKi ,
Thank you for your feedback, and we are truly sorry to hear about your experience. 😔
We completely understand your frustration and disappointment. The dress you received clearly did not match what was advertised in terms of quality, fabric, design, and sizing, and we sincerely apologize for that. We also regret that the return process was not the smooth and easy experience you were initially promised. 🙏
This is absolutely not the standard of service we strive to provide, and we take your concerns very seriously. We hear your frustration, and we want to do whatever we can to make things right for you. 💛
We would really appreciate the opportunity to look into your case personally and find a proper resolution. Please reach out to us directly at customercare@leely.com so we can assist you further and address your concerns with the attention they deserve.
We are truly sorry that we let you down, and we hope you will give us a chance to make it better. 🤍
Best regards,
Leely Customer Care Team
Antwort von Leely
Dear Linda,
Thank you so much for your kind words! 🌟
We're so glad to hear that you found our service helpful and efficient. That's exactly what we aim for with every customer! 😊
Thank you for taking the time to share your experience. It truly means a lot to our entire team. We can't wait to have you shop with us again soon! ✨
Best regards,
Leely Customer Care Team
As others have written
As others have written. Avoid this company at all costs - I too wish I’d read the reviews. My daughter was fooled by the .co.uk website.
Numerous emails back and forth, Leely missed the event date, the courier updates were all wrong, requested a return, paid £25 for the privilege through DPD, sent all the relevant documents to Leely, parcel sent back to an address in the USA, to find the parcel has been returned back to me due to the fact that Leely hadn’t acted on an email sent by the courier in the USA. I’ve been offered £35 as compensation. Avoid at all costs.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Donna Dorey,
Thank you for your honest feedback, and we are truly, truly sorry to hear about your experience. 😔 This is absolutely not the level of service we strive to provide, and we completely understand why you feel so disappointed.
We can only imagine how frustrating it must have been – for your daughter to miss her special event, to deal with confusing courier updates, and then to go through all that trouble with the return, only to have the parcel sent back to you. 😞 That is a lot to go through, and we sincerely apologize for every bit of inconvenience we've caused.
We also hear you loud and clear about the £35 compensation – we understand that this does not make up for the disappointment and stress you've experienced. We would really like to personally review your case again and find a more fair and satisfactory resolution for you. Could you please reply to us directly so we can make things right? We genuinely want to do better for you. 💛
We know that words alone cannot undo what happened, but we truly value our customers, and we are committed to learning from this and regaining your trust. We hope you'll give us the chance to resolve this properly.
Again, from the bottom of our hearts, we are so sorry. 🌸
Best regards,
Leely Customer Care Team
Avoid at all costs
Avoid at all costs. Bought two dresses for a wedding 3 weeks in advance, the shipping time is displayed clearly but not the processing time. The dresses arrived a day before I needed them but the quality was poor and the fits didn’t suit me so I wanted to return. The back and forth to get the returns process is ridiculous, additional fees, repeated questions and delay tactics. I would never use this company again and do not recommend for anyone in the uk. They charge another delivery fee plus 15% extra to return two items in the same package. Utterly ridiculous and no real customer service. Given the prices of the dresses totally unacceptable, avoid!
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for your feedback – we're sorry to hear you were disappointed with your experience. 😔
We understand your concerns around the returns process and the additional fees – these are outlined in our policy, but we appreciate they may have felt frustrating. 😣
We've noted your comments about the communication delays as well, and we'll be reviewing this with our team.
To move things forward, please reach out to us directly at 📧 customercare@leely.com with your order number, and we'll do our best to assist you promptly. 💨
We value your honesty and hope we can work this out together. ❤️
Best regards,
Leely Customer Care Team
Purchase at your own risk
Purchase at your own risk, they will run out the return/cancellation windows by emailing lots of followup questions, requiring pictures, etc. There is no publicly listed address to return items, and returns are only approved at their discretion. Purchase from reliable sites that have standard policies rather than these specialty online stores - i've learned my lesson!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you feel this way. 😔
We understand your frustration regarding the return process and the questions asked along the way. These steps are in place to ensure we have all the necessary information to handle each case properly – but we hear that the process didn't meet your expectations. 😣
Regarding the return address and approval process – these are outlined in our policy, and we always aim to handle requests fairly and in good time.
We've taken your comments on board and will review our procedures to see where we can improve. 📝
If you have an outstanding issue, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll look into it for you.
We appreciate your honesty and wish you all the best with future purchases – wherever they may be. ❤️
Best regards,
Leely Customer Care Team
Should have read reviews before panic…
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is not clear when you order, my parcel was returned now they are offering me £30 refund for over £300 worth of dresses. Avoid - don’t be fooled by pretty pictures - DO NOT BUY FROM THUS CHINESE COMPANY- total nightmare
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
We are sorry to read about your experience and completely understand your frustration. 😔
Regarding the sizing, quality, return costs, and refund offer – we acknowledge that these did not meet your expectations. We would like to review your case personally to see if we can reach a fair resolution.
Please email us directly at customercare@leely.com – and we will take a fresh look at your case, review all the details, and respond to you promptly with a fair outcome. 💚
We appreciate your honesty and hope you'll give us the chance to address your concerns properly.
Best regards,
Leely Customer Care Team
0 out of 10
0 out of 10. Awful dresses not matching picture at all. Terrible customer service. Breaking all sorts of customer rights by refusing full refunds and charging huge shipping fees even when products are completely faulty or wrong! DO NOT BUY!
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
We are sorry to read your review and completely understand your frustration. 😔
We would like to review your case personally – including the product quality, refund offer, and shipping fees – to see if we can reach a fair resolution.
Please reach out to us at customercare@leely.com – and we will take a fresh look at everything and respond to you promptly. 💚
Thank you for your honesty – we appreciate it.
Best regards,
Leely Customer Care Team
If I could give 0 stars...
If I could give 0 stars, I would - ordering from a UK domain name, I was not expecting to receive cheap rubbish from China and then be told that returns were at my own risk&expense to the USA. I'm out £600 and stuck with bad quality items. AVOID THIS COMPANY!!!!
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for your feedback – we're genuinely sorry to hear about your disappointment. 😔
We understand your frustration regarding the origin of our products and the returns process. Our shipping and return policies are clearly stated on our website, but we appreciate that they may not have aligned with your expectations. 😣
We take your comments seriously and will review how we present this information to avoid any confusion for future customers. 📝
If you have an outstanding issue you'd like us to look into, please reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Awful customer service and try to…
Awful customer service and try to charge you at any given opportunity.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you feel this way. 😔
We understand your frustration regarding the service and the charges you've mentioned. Our policies are clearly outlined on our website, but we appreciate that they may not have been what you expected. 😣
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Terrible quality
Terrible quality, awful customer service and zero returns policy. Chinese tat dress absolutely nothing like the photo on the website.
DO NOT BUY
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the product quality, customer service, and returns policy. Our policies and product descriptions are clearly stated on our website, but we appreciate that they may not have met your expectations. 😣
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
SCAM
SCAM! Beware. Dress was awful chinese quality. Delivered late and worst still they “export” to the US through their refund process. They have you send adress that arrives from China, to the US with delivery AND TAX fees applied to you. DO NOT and I mean it DO NOT buy from these scammers.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were unhappy. 😔
We understand your frustration regarding the product quality, delivery, and the returns process. Our policies are clearly outlined on our website for customers to review before purchasing, though we appreciate they may not have aligned with your expectations. 😣
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Returns are a joke
They won’t post this review but regardless- their return policy is nonsense, they have different timelines (7 vs 14 days) on different parts of the website; they don’t tell you it’s international shipping to return and they don’t disclose the international taxes you have to pay to return. Cost me £30 to return an £80 dress which didn’t fit right and smells like fish on arrival. DO NOT USE!!!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the return timeline discrepancies, international return shipping costs, and the condition of the dress upon arrival. Our policies are clearly stated on our website, though we appreciate they may not have been what you expected. 😣
Your comments regarding the inconsistent timeline information have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
I placed an order with Leely but then…
I placed an order with Leely but then cancelled within 24hrs by email and got confirmation email back confirming my cancellation and refund. Thank you to Riley and Marin for great customer service. Refund was back in my account 6 days later.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you so much for taking the time to share your positive experience – it truly means a lot to us! 😊
We're delighted to hear that Riley and Marin were able to assist you promptly and that your cancellation and refund were handled smoothly. We'll be sure to pass along your kind words to them – they'll be absolutely thrilled!
We understand that things don't always go to plan, but we're glad we could make it right for you. Your feedback reminds us why we do what we do. ❤️
If you ever need anything else, we're always here to help .
Wishing you all the best! 🌷
Best regards,
Leely Customer Care Team
Incorrectly sized garment which they…
Incorrectly sized garment which they then refused to refund. Not UK based and took nearly 3 weeks to arrive.
Do not use this company.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the sizing, refund outcome, and delivery timeframe. Our sizing guides and shipping timelines are available on our website for customers to review before purchasing, though we appreciate they may not have met your expectations. 😣
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
FAKE IMAGE AND REVIEW
This company uses AI to generate fake reviews. The product images are also AI-generated, and the actual items received do not match what was shown. Moreover, they do not allow returns or refunds.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear,
Thank you for sharing your concerns – we're sorry to hear you feel this way. 😔
We want to assure you that all product images on our website are of actual items, and we do not engage in generating fake reviews. That said, we understand your disappointment if the item you received did not match your expectations. 😣
Our return and refund policies are clearly outlined on our website for customers to review prior to purchase. We appreciate that they may not have aligned with what you were looking for.
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
DO NOT BUY FROM LEELY! Terrible quality and refunds are a nightmare!
I bought a dress from Leely hoping to wear to a wedding and paid £86 in total. It was absolutely awful! I would give this less than 1 star if I could. The quality was so bad it felt worse than items of Shein (and yet a lot more expensive) there were no labels or anything in the dress, and it felt really cheap and didn’t look like the pictures on the website. It had stitches that were already unthreaded and not sewn together properly. It was the worst quality, smelt weird and looked terrible. So I started the refund process which was also really poor. They kept trying to persuade me to keep the dress and not bother returning as it was complicated and will probably have logistical issues. The return also cost me a further £20 to send back! Do not buy from here, I found a lovely dress from Club London which came the next day looked lovely and felt great quality, and would have been so much easier to return if needed with a legitimate company! Learnt my lesson not to shop with non-reputable companies. Wish I had never bought anything from here, please save your money and buy elsewhere
9. Juni 2026
Bewertung ohne vorherige Einladung
Fraudulent company based in China
Fraudulent company based in China!
DO NOT BUY - they don’t deliver and when you chase they give excuses like van caught fire!
If you cancel they deduct shipping/ handling fee - which is outrageous as nothing was received so a complete failure of their side of the sale and purchase.
They say 100pc refund but won’t admit it how much was deducted - so whole company is a ruse to extort money via admin cost for items they are not actually sending.
Needs a govt investigation into false businesses online - I’ve now spotted so many online platforms claiming to be based in Netherlands with a mbl number for customer service who chi isn’t real and return adrs in China!
25. Juni 2026
Bewertung ohne vorherige Einladung
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