The Leasehold Advisory Service Bewertungen 

A friendly and professional advice and great follow up

Very helpful and professional advice. During a short session the advisor had demonstrated a clear grasp of issues and was able to give guidance & set out a clear action plan regarding to a relatively serious issue.

Anna was very helpful and informative. Thank you.

Very good service

Very good knowledge of the issue

Leasehold Advisory Service is a lifeline in the treacherous minefield that is apartment living. (although, really, it is amazing there is need for this service. the problems we take to them simply should not exist. I dont understand how they do)
Thank you Leasehold.

Very helpful and good advice. Nice and clear with friendly staff

Great to get first hand knowledge of recent
updates however a little more time would have been appreciated

Unfortunately they weren’t able to advise on my issue.

I would give it zero- like every government agency-completely pointless and useless. May as well not bother. They don’t call you even though you book a slot and offer nothing of value. Should be closed down.

Over the years I have used this service and found the information and help given of the very best. The level of staff is exceptional and I personally cannot complain but enthusiastically recommend them

The advice received was very basic and not more than I could have found out through search online or chatGPT. The staff did not seem well trained or knowlegeable about leasehold, beyond the basics. The conduct of the Chair (Martin Boyd) towards me personally has been apalling and think there is a massive conflict of interest in him being head of LAS (which is essentially a QUANGO) and being a director of LKP, an organisation supposedly independent of government, campaigning for leaseholders' rights/leaseholder reform but which also acts as 'secretariat for the group of MPs who support leasehold reform.

I requested advice in written format from this organisation initially on the 3rd March 26, previously I had always received email notification of this, but not this time.
As it had been a while since my last correspondence and the organisation has changed substantially with Martin Boyd being appointed in October 2023 as chair, a position he also held with Leasehold Knowledge Partnership (LKP), with the statement he had been appointed by the government to drive forward leasehold reforms, it appears this has failed and any support for struggling leaseholders/RMC directors has infact diminished under his watch.
I hastened this request again on the 13th March 26 and again received no acknowledgement, so again I hastened this request on the 18th March 26 which again had the same disappointing result. This was followed up with a telephone call shortly afterwards where I received an apology and assurances this would be dealt with, however, unfortunately it is now approaching 6 weeks from my original request and still no advice received.
IMO it's time these organisations either delivered or were closed down for good and the government introduced the full regulation of managing agents, which is well overdue and would end leaseholders being continually ripped off by those appointed to provide a service to them.

After frustrating emails I then received very useful information - excellent service!

A few years ago I spoke to someone on the advice line who was enthusiastic and gave me some helpful suggestions with a leasehold problem.

The last couple of times I rang for advice the advisor was unenthuaistic, had an unfriendly dull tone and just kept on hiding behing the statement, 'please consult your lease' to see what it says. My impression was that none of them really cared about the lease problems I had.

Impossibly long response time to phone and email queries. Inaccurate, incomplete and misleading information supplied. Chairman’s annual report making commitments and promises but with no follow up action.

I contacted them with my query online on 31st August 2025. On 13th September I received an email advising me the query would be allocated to an advisor. It’s now 11th October and I’ve heard nothing.

I understand that there is not endless funding and very much feel that I got an appointment in good time and was called when I was told I would be.
The person I spoke to was polite and respectful but the problem the LAS have is that they can only repeat the law, and the law doesn't take the needs of leaseholders into account at all.

What we need as leaseholders is an advocacy service but no government is going to fund that so the leasehold advisory service sits uncomfortably in the role of reinforcing government legislation by virtue of the fact that that is all it can do.

Unfair to criticise staff who are working hard in difficult circumstances but difficult to be fair when you keep getting clobbered with demands for more and more money that you don't have due to badly thought out government legislation which the leasehold advisory service can only keep parroting at you.

When you're facing debts you can't pay and potential homelessness due to being outside the conditions of your lease - which have been retrospectively changed- eg fire door legislation - just having the legislation repeated again and again is not what you want to hear... and so the downward spiral continues 🥴

They have significantly deteriorated. Recently I asked for advice on Right to Manage claims on two occasions. You have to wait about 2 weeks for a phone appointment. I was disappointed to find on both occasions the advisor only had sketchy understanding of the process.The service has very little relevance today other than perhaps consult their website if you need an overview of some aspects of leasehold properties.