Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... Mehr ansehen
The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice... Mehr ansehen
Unternehmen hat geantwortet
Simplistic and useless. They are unable to deal or advise on cases that are serious. Their online advice on how to deal with a freeholder that has caused extreme levels of damage and exposed a lease... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Kontaktinformationen
2 Marsham Street, SW1P 4DF, London, Vereinigtes Königreich
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
3.9
Gut
1384 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very constructive help
20. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad you found our service useful.
New information provided giving more…
New information provided giving more options on our approach
15. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for the review. We’re pleased we were able to provide additional information to help with your enquiry.
RTM handover documents.
Basically yes was given some professional advice, however I was after actually after RTM Handover standard documentation.
I’ve since found online with The Property Institute with Stages 1,2,3, and internet search
16. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for taking the time to leave a review. We’re glad you were able to receive professional advice, although we’re sorry to hear that it did not fully meet what you were looking for. If you would like us to look into your enquiry further, please contact info@lease-advice.org and we’ll be happy to review this.
Antwort von The Leasehold Advisory Service
Thank you for your review. We're pleased you found the information clear and easy to understand. We appreciate you taking the time to share your experience.
I was sent an email explaining the…
I was sent an email explaining the position which is worth a lot in view of the 15 minute time a,lowed for the call.
15. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the follow-up email helpful and that it added to the advice you received during your appointment.
The information was very clear &…
The information was very clear & precise.
The call handler listened well & cared too.
Friendly & kind all the while remaining professional & polite.
17. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your kind words. We're pleased you found the advice clear and that you felt listened to and supported throughout your call. We'll be sure to share your feedback with the adviser.
A very mediocre experience
Despite positive reviews, my experience with the Leaehold Advisory Service has been rather mixed. I had a telephone call with them which was very helpful. I followed that up with more details, as requested but received a reply that did not address the specific question, in addition, the reply went off at a strange tangent that bore no relevance whatsoever to my query. I wrote again, and received an email chastising me for exceeding the 500 character limit (my word count, however, reveals the entire text of my message to contain only 48). In summary, far less help than a free half hour consultation with solicitor. I have found the Leasehold Avisory Service avoident and not actually giving very much in the way of advice which is a great shame as there is a societal need for the service.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Leasehold Advisory Service
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. We'd like to understand what happened and see if we can help further. Please contact us at info@lease-advice.org with your details so we can look into this.
Incredible service 5 star
Excellent and sound advice and suggestions. Really a 5 star service! I was impressed how my query was handled and resolved. I highly recommend using the service.
11. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your review. We're delighted to hear that you found the advice helpful and that your query was handled well. We really appreciate your recommendation.
Excellent service but expensive
Excellent service but expensive. Such information should be free.
10. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the service helpful. Just to clarify, our advice service is free to leaseholders. If you've incurred costs elsewhere as part of resolving your issue, we appreciate that this can be frustrating.
Worth a chat if you are considering…
Worth a chat if you are considering buying leasehold was very helpful.
14. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your review. We're glad you found the advice helpful and that we could support you before making such an important decision.
very. helpful
very. helpful and explained the next steps to take in our dispute. with the landlord.
13. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your review. We're pleased we could help explain the next steps in your dispute. We wish you all the best with resolving the matter.
The adviser was very helpful and gave…
The adviser was very helpful and gave me all the advice i needed
13. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your feedback. We're glad the adviser was able to provide the information you needed and that you found the advice helpful.
Invaluable organisation
Invaluable organisation. Really well informed advisors. There are some issues which I am having with a management company for a leasehold property and I am now much more confident about my legal rights after contacting this organisation.
13. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your kind review. We're pleased we could help you better understand your legal rights and give you more confidence in dealing with your situation.
The arranged call was on time as…
The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice and inform me of the action and options available to us. I would highly recommend the service.
13. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your feedback. We're delighted to hear that Kemi made you feel at ease and provided clear advice about your options. We'll be sure to pass on your kind comments.
Helpful and well researched
The advisor I had knowledgeable and helpful and offered appropriate solutions to a situation with many complicated components to it.
The follow up email arrived quickly and fully comprehensive.
7. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your review. We're pleased you found the advice helpful and that the follow-up information arrived promptly and was useful.
Fantastic service
very quick to get an appointment (the same day ) and good clear advice
9. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your review. We're glad we could offer you a prompt appointment and provide clear advice when you needed it.
Help given was useful. Constant retpeated breakdown of lifts causing imobile occupants to be stranded for days.
Help given was useful, Less urgent defaults have been attended to, however not the most important from the risks and fire hazzard point of view.
Occupants with mobility problems stranded repeatedly for days.
9. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the advice useful. We're sorry to hear the issues affecting residents are continuing, particularly those impacting people with mobility needs. We hope the information provided helps you take the next steps.
I had asked for specific advice about…repairs to a roof
An underwhelming experience, I had asked for specific advice about the application of the Building Safety Act to the problem. The advisor had nothing to say about this - apart from organising another consultation - and provided a general overview of possible next steps (which were so general, I already knew them). At least the advisor phoned at the right time.
10. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for your feedback. We're sorry to hear that the appointment didn't provide the level of detail you were looking for. We aim to give initial legal advice that addresses each leaseholder's specific circumstances, and we're sorry this wasn't your experience. If you'd like us to review your enquiry again, please contact info@lease-advice.org and we'll be happy to look into it.
I left the consultation feeling more…
I left the consultation feeling more confused than when I arrived. The session felt rushed, and I did not feel my concerns were fully explored. The advice given did not appear to have a clear legal basis, leaving me without the clarity and confidence I was hoping to gain.
7. Juli 2026
Antwort von The Leasehold Advisory Service
Thank you for taking the time to share your experience. We're sorry to hear that you left the appointment feeling uncertain and that the advice wasn't as clear as you had hoped. We'd like the opportunity to understand your concerns and review what happened. Please contact us at info@lease-advice.org so we can look into this further.
Antwort von The Leasehold Advisory Service
Thank you for your review. We're really pleased we could help.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.