London Camera Exchange - Plymouth Bewertungen 

181
TrustScore 5 von 5

4.8

56 Cornwall Street, PL1 1LR Plymouth, Devon, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Mike was extremely knowledgable, helpful, honest and patient when we came to buy our first camera. He took time to answer our newbie questions in a way we understood. They also have a great aftercare... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The purchase of the Lumix GX9 camera was very smooth. Jacob and Andy at the Plymouth branch were extremely helpful, letting me know the progress of my purchase. The camera and lens, which to my eyes... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had a first class service from LCE Plymouth. I went in to purchase binoculars. They clarified my requirements and budget. Offered a range of options and gave me time to try them out. Offered good ad... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I wanted a decent digital SLR camera to take on holiday next year. Wasn’t prepared to pay thousands for these new mirrorless camera, so took a punt and bought (after extensive research) a Nikon D5100... Mehr ansehen


Unternehmensdetails

  1. Fotofachgeschäft
  2. Fernglasgeschäft
  3. Fotoladen

Vom Unternehmen geschrieben

London Camera Exchange Plymouth opened in 1971 and was in the same location for 47 years. We moved to our new location in 2018 and are the only specialist photographic retailer selling new and used equipment in Plymouth. Other than selling photographic, video and optical equipment we also carry out sensor cleaning, image recovery and firmware updates in store. We are also able to send customers equipment away for repair. The staff are knowledgeable, friendly and are always more than happy to help with customers needs placing good old fashioned customer service before all else.


Kontaktinformationen

  • 56 Cornwall Street, PL1 1LR, Plymouth, Devon, Vereinigtes Königreich

  • 01752664894

4.8

Hervorragend

TrustScore 5 von 5

181 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 95 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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4.8

Alle Bewertungen

(181)

2'739 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great service

Good communication, excellent product, exactly what I wanted, a very competitive price, 6 months warranty and next day delivery, what else could I want

2. Juli 2026
Bewertet mit 5 von 5 Sternen

Great service

Very helpful service from my first enquiry by phone to the Plymouth shop through to purchase on line. The used camera body arrived earlier than expected and in perfect condition.

19. Juni 2026
Bewertet mit 5 von 5 Sternen

Assistance with a Teleconverter cap issue

The team at Plymouth Branch of London Camera Exchange are always helpful and friendly and the service provided is top drawer. On a recent visit they resolved an issue with a teleconverter cap and made a simple adaption to ensure the issue should not occur again.

11. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Smooth transaction

The purchase of the Lumix GX9 camera was very smooth. Jacob and Andy at the Plymouth branch were extremely helpful, letting me know the progress of my purchase. The camera and lens, which to my eyes are immaculate, were delivered on the day agreed and were very well packaged.

3. Juni 2026
Bewertet mit 5 von 5 Sternen

You can’t beat a high street store experience

I had a first class service from LCE Plymouth. I went in to purchase binoculars. They clarified my requirements and budget. Offered a range of options and gave me time to try them out. Offered good advice and most importantly listened to my needs. They were also very competitive on price. A great high street store offering a first class service the internet can never match.

3. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely brilliant service

Absolutely brilliant service. I came in with a question that may well have not led to any business for the guys in the shop but they gave me their time without question. I will definitely use again. Much appreciated thank you

14. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service by knowledgeable staff

Great service by knowledgeable staff. I was looking for a bridge camera, which was available in store, but other potential options were discussed with the various advantages and disadvantages. I purchased the Panasonic Lumix, confident in the outcome of discussions. I’ve purchased cameras from here in the past and can highly recommend this shop

7. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Could not sell a good lens

I've spent thousands with LCE over the years from M4/3 to full frame kit, 6Ds mk1 &2, numerous lenses. Even brought a lens online from them three weeks ago, an EF16-35mm L mkii lens.
I told them this when I walked into their Plymouth store to sell a rarely used Canon EF 17-40mm f/4 L. The assistant spent ten minutes fondling it. Inspected every millimetre. It was in good nick.
Then I got hit with a long script about how they don't buy lens of a certain age because it's too much trouble to get them repaired so he could only offer to take it as a part exchange deal.
So he knew that before I handed it over yet still thought it was good idea to poke it around for ten minutes while I stood there, before he told me.
The Canon 17-40 is a common, well respected, L class lens, parts are everywhere, it's easy to repair, of course an authorised Canon repair centre would repair it. I wasn't asking for or expecting much, anyway, — it's an affordable lens that mostly wouldn't warrant the cost of an expensive repair — but I didn't even get an offer.
Thing is they DO take the lens because he offered part exchange so he was obviously trying to make a sale instead of an offer.

Took it to CEX. Done without the nonsensical ramble. In fact I even decided to use their voucher towards making another online purchase with them for a camera...without being coerced into it.

LCE just lost an old customer.

I can use MPB, Wex, CEX, Park, and ebay, no loss to me.

The reply below is completely inaccurate, no alternative deal whatsoever was offered at any stage, just one offer to take it in a part exchange transaction.

23. April 2026
Bewertung ohne vorherige Einladung
London Camera Exchange - Plymouth-Logo

Antwort von London Camera Exchange - Plymouth

Hi,

Thank you for bringing this to our attention. I am sorry to hear that your experience at one of our shops was not up to standard.
When quoting prices on used equipment, we take many factors into account, including age, condition, and market resale value. I believe the salesman you spoke with tried to offer an alternative solution involving another branch to better meet your needs.
We appreciate all of your business and I do hope you consider using us again.

Best regards,
The LCE Team

Bewertet mit 5 von 5 Sternen

Very polite and helpful staff only…

Very polite and helpful staff only dealt with them over thr phone but the service was excellent and the equipment i bought second hand was as good if not better than descriped so very pleased all round . Many thanks Mark.

25. März 2026
Bewertet mit 5 von 5 Sternen

Very responsive and helpful at all…

Very responsive and helpful at all times - great shop (as with all LCE branches) and engaged, expert and enthusiastic staff. Rapid and personal email/phone contact making the issues with the courier easier to deal with. Excellent lens, too!

28. März 2026
Bewertet mit 5 von 5 Sternen

Great purchase Nikon prime lens

Called the store to check on condition etc and they were very helpful. Lens condition is better than described in my opinion and at a very attractive price compared to other outlets. Arrived on time and very well packaged. Using it and really enjoying purchase.

5. März 2026
Bewertet mit 5 von 5 Sternen

Great service

Extremely quick response upon enquiring about a secondhand camera and once ordered, it was dispatched within the hour and arrived the next day.

6. März 2026
Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service with good communication from LCE, keeping me informed about the two packages from different stores being coordinated and delivered to me - thanks

14. Februar 2026
Bewertet mit 5 von 5 Sternen

Excellent

Straightfoward, efficient simply good service. Plus i was pleasantly surprised that the goods received were of a finer quality than i supposed.

3. Februar 2026
Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service, called me to inform me of a delay which was great. Arrived securely packed. Would recommend

29. Dezember 2025
Bewertung ohne vorherige Einladung

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