Laskys Bewertungen 

Low prices, but messed up order however customer service was reasonable and order resolved quickly.

Having waited half a day for my oven to turn up , I phoned them to be informed that all the ovens are damged and I can't have my oven until Christmas Eve morning. Another firm I will never deal with again.
My wife's in tears after being let down by Comet (no suprise there) and now Laskys after I paid extra for a specific delivery date.AVOID.

I value informed and responsive customer service which is why in future I will give Comet/Laskys a very wide berth.

I bought a hugely expensive LG washing machine online from Laskys. The machine had a good Which? Rating and the Laskys price was competitive.

The machine broke down last week (13 Dec) and the electronic screen message indicated a service engineer was required.

I rang LG who were great, but told me the guarantee was bought out by Laskys, wish I'd realised when I bought the machine (I'd have been tempted to pay the higher price at John Lewiswith their great service ethic).

To be fair, engineer was booked for 22 December. But it all went wrong on 20 December. I experienced the full Comet/Laskys archaic customer service operating process with its rigid adherence to scripted answers and total failure to make post purchase customer satisfaction a priority.

8.44 am 20 Dec: phone message from Comet/Laskys saying parts had not arrived and engineer has been cancelled for Thursday 22 Dec (3 days before Christmas!).

I rang back:

Customer service number charges 10p per minute (!).

Bouncy young man told me the parts hadn't been received ..

I asked if customer services had phoned to find out where parts were, might they be sent in next 24 hours?. Finally, after persistent questioning, I was told Customer services hadn't phoned and wouldn't be pro-active for 14 days!!! -
'our process is to wait for 14 days, we cannot phone before then'

I expressed my dis-satisfaction, and received more scripted answers.

I asked to speak to his supervisor and was told no-one was available, but I could wait (at 10p per minute). I said get someone to ring me and was told they couldn't do that - although they had telephoned to cancel my appt for 2 days hence!

I put the phone down furious, dissatisfied and absolutely resolute I will never buy from them again.


Appalling customer service and process, which doesn't adequately support a quality product. LG your products are too good for this distributor, you should use use a supplier that values their customers post sale - like John Lewis and independently owned retailers.

I'm appalled at the lack of service, inability to make a single phone call or demonstrate an iota of customer service intelligence - and most of all I cannot believe that Comet/Laskys expect their customers to accept this lacklustre standard.

My advice - go elsewhere. Zero star rating.

Company is shocking. Failed to deliver fridge and did not even have the grace to let me know. A proactive delivery man informed me.

Made a purchase on line from Laskys, recieved email of confirmation and delivery date. Two days later and at 19:04 (phone lines close at 19:00) recieved a second email to say item out of stock and no guarantee when next in stock. Eventually next day spoke with customer services who explained that if the order was cancelled it would take upto 5 working days to refund, this item was a gift for my son who had a birthday in 7 days, explained the situations and that I was unable to purchase a replacement product because my funds were with them (£399) and they suggested a replacement. I agreed to replacement which I was told would be delivered either the Tuesday or Wednesday following week. Confirmation email confirmed order to be delivered on the Friday, my son's birthday is the Saturday. After reading reviews I now realise what a terrible mistake I have made ordering form this company and now know that ,my product may not even appear on the Friday. Think seriously before purchasing any items form this company, they entice you with deals and then do not follow through, I wonder now whether my item was ever in stock although a revisit to the web site shows that it is now listed as out of stock pity they did not post that before I made my purchase!

After purchasing 3 large electrical items from this company online i would have expected a favourable response to a major fault occurring to the cooker within only 16 months of purchase,but not so their customer services have decided to hide behind the 12 month manufactures warranty and refused to accept it was a faulty product and have only offered a chargeable call out and repair.
Advise you take out extended warranty with any item bought from this company,you WILL need it.

Customer services were excellent; people who understood my situation, were knowledgeable about the process and made good notes on their system. The email communications about the orders and their status were also good. When a new TV arrived broken from the warehouse I received lots of good comms and the company seemed to go out of their way to put it right.

Ordered goods and was given delivery date, approx 3 days. Date put off time and time again, stocking problems I was told. Not too much of a problem for me, but I do object to the money been taken from my card when no fixed date for delivery could be given. Was told that if they refunded my money it would render the order cancelled and that I would not be front of the queue so to speak when the delivery finally came in. Exasperated, I cancelled. However, refund was processed very quickly.

Having read some of the reviews on this site, I was a little nervous ordering from Laskys, but they were so competitive on price that I thought I'd give them a try. The delivery was promised in 5 or 6 days, and as promised on the 6th day the item arrived by Parcel Force.
I have to say that it arrived on time and was considerably cheaper than other sites, so in this case 5 stars for laskys.
Phil - Lincoln.

Waited in all day for a delivery which was scheduled between 8 and 6 . Rang laskys at 5.40 to be told it was not on their system and wouldn't be coming. They have already taken the money . I have asked for a refund and will not be using them again
.

"Appalling Service"

I am regretting my decision of ordering a camera from Laskys. My camera din't arrive on the scheduled date - I took a day's leave waiting for the camera.

While enquired with customer service, I was told that the delivery service ( Parcel Force) hasn't picked the item from warehouse. Well that doesn't sound professional. I wanted the camera very urgently and this news confirms that I did a blunder believeing Laskys.

My advice : Please refrain ordering from Laskys, if you need your order on time.

-
G

Bought an item from laskys.

Waited 7 days for the iteam to arrive through parcel force. The item was supposed to be brand new, but it had been used. We informed them and they sent out another one which was great and only took 3 days.

Great support team and quick reply.... and cheap

replaced a faulty Sony PVR by courier with a new item; 1st class

Ordered camera and arrived promptly, however the camera was not as good as the Manufacturer had made out ( No fault of Laskys) Ask to return under distance selling act. Return was easy and fast, they sent a courier the next day.

Great Service

I've had a few very good bargains from Lasky's. Always delivered on time and never any problems. That's how I like my shopping.

Bought new stereo recently and was impressed not only on price but with communication on the delivery status of my order.

I bought an LG plumming free american fridge freezer 6 months ago and it was almost £200 cheaper than i could find it anywhere else. The communication and delivery was great, they even offered to remove the doors to get through my doorway but it went through with ease, they put it in situ and took away all the packaging. I will always check their site when buying.

1 - It took 8 days to receive the order
2 - The plastic coverage on the package was damaged when I received it from conciergerie (and it is a loose strecth film by the way, no surprise that it is damaged!)
3 - They have sent the wrong product!!! I have ordered SOUNDSTICKS II , but I received SOUNDSTICKS III (which is cheaper by the way!)

i have now purchased 3 dvd/video recorders which were delivered
on time has promised and has yet i have had no problems plus the
price was right compared to local suppliers

An excellent experience with this company. My goods were very resonably priced and arrived in a timely manner in excellent condition...