Krups Bewertungen 

I purchased the KRUPS EA895N40 Evidence One from an online website I dont know if I'm allowed to name (hint : it's owned by Jeff Bez0s). What a piece of junk, although to be fair it made a good espresso until it started leaking water only one month after purchase (the cappucino function is weak by the way - useless frother). I contacted Krups customer services to see if they could help. Three emails and a couple of weeks later and they still haven't responded. Looking at reviews on Trustpilot I can see that seems to be the norm with Krups. What really annoyed me is that because of the delay waiting for Krups to respond, it took me out of the time in which Mr Mez0s's company will automatically refund for faulty goods. I asked for a like-for-like replacement and was told to contact Krups for advice. Vicious circle. So I'm going to do a scathing Amazon review next...... :)

Absolutely furious, spent £900 on a Krups Bean to cup coffee machine and after less than three years the LCD display has failed. Out of warranty so the only option they can offer is either pay for a repair or get a discount on a new machine, but if they think I'm going to buy another Krups machine they want their bumps reading.

Buy this machine at your peril!! I have not had mine a year but it has gone wrong twice. Each time it is gone for repair for six weeks or more and within three weeks of getting it back from first repairs it broke again. This time they asked me to pay for the repair because apparently it was ‘poorly maintained’ - ie it had coffee splash on the side!!
Customer service lacks any form of service at all. Steer clear - I wish I had!!!! An expensive mistake which has left me out of pocket and time!!!

Købte en Krups Mælkeskummer til 700,- i Coop. Den fungerede kun et lille års tid, og nu er den udgået.

I wish I could give Krups 1 star like above but it hasn’t earned it. It sold me a flimsy product that lasted 6 times. Avoid like the plague! Extremely poor customer service!

Købte for 4½ år siden en KRUPS fuldautomatisk espressomaskine - model EA9000.
Har egentlig været tilfreds med maskinen, der fortæller alt hvad der skal foretages, tøm dit, gør dat osv.
Efter ca. 2½år skulle maskinen repareres for kr. 2500,- på grund af kalk. Nu 2 år efter skal den repareres igen, med samme skavank. Maskinen tæller nemlig ikke hvor mange kopper kaffe der brygges før den automatiske afkalkning aktiveres, til denne optælling benyttes dampdysen, der benyttes kaffer med mælk. Så hvis man fortrinsvis benytter maskinen til espresso og Americano, så tælles der ikke op.
Efter en lang korrespondance med KRUPS service, får jeg fortalt at det er sådan det er og det kan man ikke gøre noget ved.
Fedt når man bor i København hvor vandet er megahårdt
Det skal bemærkes, at den ikke kan manuelt afkalkes og at der ikke står noget om denne uhensigtsmæssighed i nogen manualer og/eller brugsanvisninger.

I started to use the bean to cup machine in 2017 (EA80). The machine packed in after a few months, and John Lewis replaced it. My second Krups machine had to go back twice as the coffee was tepid. The machine is now inoperable, and will not function at all.
After contacting Krups, they offered a replacement at 50% £229.00. I said this is an appalling record of going through two expensive machines since 2017, which is unacceptable.
This is the first time l have known a poorly manufactured German product.
Think very carefully about buying this shoddy product, and poor customer service which equals the product.
I will never purchase from this brand again. This product is going to the council tip, and l will replace with a Sage machine. Don’t waste your money!
Peter J Grasby. Tadcaster.

Very dissatisfied with the communication with Krups.
The fact that Krups cannot be reached by phone (contrary to what is stated on the website, by the way) does not testify to any service to the customer. Only reachable by e-mail but do not respond.

Whilst my coffee machine started leaking Krups arranged for it to be collected and will repair it for free as they have a 10 year life policy for sustainability reasons and will therefore repair it.

Unlike the punch bag reviews here the Krups customer care team are amazing. I had a response within 24 hours and they were extremely caring about the customer experience.

I wish the product had not leaked but it’s a 5 star review for the way they have responded.

Never owned a Krups branded product before - until I purchased their coffee mill (F203). The mill seized up after 3 months - the blade jammed. No worries, still in guarantee, so I tried to make contact with Krups UK customer service, several times. All I got was automated acknowledgements. Very close to giving up! My advice to others is to avoid this company at the moment - looking through other reviews, many others have had a similar experience.

Since writing the above, Krups have at last responded - and they paid for the return of the product - initially for repair, but obviously it was not repairable because they sent a new replacement. Well done Krups!

Bought a Krups bean to coffee machine from John Lewis 20/2/2018 never again! Went wrong first month,John Lewis would not refund as Krups now have a service centre in Britain ( obviously need it to repair the bad coffee machines they are selling to unsuspecting Brits!)Actually went back to Krups service twice. Now it’s out of guarantee, but very dangerous as every now and then the steamer spout flies off and hot milk goes everywhere,I will not use it but my husband is braver than me. Very noisy as well. Machine has never worked satisfactorily, very disgusted with Krups and John Lewis.

I bought a Krups bean to cup coffee machine (2 cups) and well within the guarantee period I contacted Krups about un-equal measures of coffee between the cups when used in 2 cup mode. They advised me to monitor the situation to see if matters improved and they also gave me a customer ref. number for future use if further action by Krups Service Team was needed to rectify the fault.

Between Krups advice to monitor the situation and the expiry of the guarantee, my wife developed a serious medical condition that required investigation, major surgery, post-op treatment and subsequent monitoring......and during this time the coffee machine issue and guarantee expiry was forgotten.

I wrote to Krups with the background, Case Ref. Number and offered to provide documentary evidence of my wife's surgery etc., but the reply said I could pay and send it to be investigated at a service agent or buy a new machine at a reduced cost. No mention of Krups Service Team home visits for investigation and repairs, and no acknowledgement that the fault was reported well within guarantee period.

Unbelievably poor customer service, and other customer reviews suggest the same level of poor service. Moral of problem......do not buy anything from Krups.

Have had nothing but problems with my milk frother. Sent back twice for repair, now returned and first time great, second time stopped working again. Emailing them is a joke as they don't reply. Think they should send me a new one but not sure if that will work properly. Krups put your customers first!!! Certainly wouldn't recommend them and have emailed watchdog about their atrocious customer service.

Pretty spalling performance. Returned a broken coffee grinder over three weeks ago.

Still no word on when we are getting it back. The thing was only two weeks old and cost around £20.

Why not just replace it? I don't see any economic sense in trying to repair it, once you factor in labour and transportation.

I won't be buying any more Krups products. When I had to replace my washing machine last week, I didn't even look at their machines

Have read reviews about the beer dispenser and the problems regarding the red light. I am currently experiencing the same problem. The torps appear to chill but not as much as they do when the green light is showing. When I try to dispense the beer all I get is a glass full of froth. The refrigerator unit is running constantly and gets very warm. Not very impressed at the moment.

Jeg har nu testet den gamle KRUPS ÆGGEKOGER mod den gamle i alle mulige senarier, har købt 30 land æg, til prøven, min oplevelse er at den gamle fra ca 1985 leverer perfekte blødkogte æg, uanset antal, den nyindkøbte, made in China, fejlede i alle test.
Den nye koger æggene 2-3 minutter længere, og de er næsten hårdkogte i min verden, 6 min kontra 9 min. ved 3 æg
Helt ærligt Krups, er i bare pisse ligeglade med dårlige anmeldelser,
jeg havde håbet på en eller anden response fra jer.
min anbefaling er KØB DEN IKKE, den er til 0 stjerner

Mvh Michael Nielsen

very poor customer service I have a krups ea9000 barista works well but trying to get rubber seal for automatic milk frother they asked me to send a photo of where item was on machine ??? they don't know their own machines and still waiting ???

KRUPS æggekoger er det værste produkt du kan bruge købe.. koster over 300,00 for crap....
ADVARSEæ.. køb det ikke.. spild af penge...

I bought a prodigio coffee machine. Brand new out of the box it was faulty.
I was supplied with a replacement new machine. Again new machine faulty.
Two brand New machines in a row are faulty. Cancelled the order from Appliance online and got refund. Would not buy this rubish again. Not of merchantable quality