Kotsovolos Bewertungen 

The worst services provided ever after you pay the product online with courier included(thousand times worst services offered and deserves rates bellow of 1 star) ....my wife order it 2 products on them online stores locally to be send it with courier- guess what? they send it in 9 days!!! ... on Amazon i order it same products( paid less than products from Kotsovolos.cy ) and receive it in 5 days

We tried this company in the Nicosia branch for the first time about 6 months ago, ordering a fridge, an extractor fan - and a new induction hob. We so regretted our decision because the 'technician' guy, Vangelis, who installed the hob, has caused a big damage to our 'cucina cucina' kitchen counter top. It can not be 'patched' as they suggested - and with what? Nothing like this has ever happened before with any of the Cypriot electrical goods shops. If it had happened, they would have owned their mistake, and been proper and decent about something which was entirely the technician's fault - not ours.
With Kotsovolos, we phoned them several times- and they promised to get back to us, although they never did. We went back to the shop in Nicosia twice. On the 2nd visit, we took copies of pictures of the big damage, etc. They did not deny their technician caused the damage to a perfect kitchen counter top, but just did not - and still do not - want to own their mistake, their negligence. They just want to bury it. Put their heads in the sand. As a result, I have had to refer to our lawyer, hoping they will finally address the problem - and the damage their technician made, who ran off sneakily without saying a word to my husband - or the company he works for! Great loyalty and sense of responsibility towards his employer Vangelis has!, (Vangelis....friend of all the male staff there in the Nicosia branch, and whom they seem to 'protect' for some absurd reason). The way we've been treated for something that is no fault of our own, is more than appalling. Just ignore them, hoping the problem will go away. But we are not talking about the wrong fridge delivered - but rather, a substantial damage caused by an employee of this company, 'Kotsovolos'. All is fine until a problem occurrs. We are back to our dependable and reliable Cypriot electrical shops, of course, but this company still has to address the damage they caused to our beautiful kitchen!!
I wanted to add photos of the damage, but not able to.

Products advertised online are not available in the stores and the customer service thinks this is ok.

Piga sto katastika na paro ena plintiria axias 529 evro mou prosthesane 5 hronia engiisi 100 +ths upiresies mou zitisate stihia kai alla pola kai milisa me ton upalilo na doso 50 evro mprosta prokatavoli otan egrithi
Htan 15 tou mina paraskevi kai mou ipane deftera tha me paroun tilefono na upegrapso kai triti na mou feroun to plintirio
Den mou to feran pote mou lega oti o misthos einai hamilos pos eimai mikri tis ylikias kai prepi na doso prokatavoli 250 evro eno sto katastima den mou ihan pi tipota oti prepi na eisai 25 kai pano na pernis plhnturio me doseis kai mou zitisane 2 engiites pou h misthi htand 1700 kai para pano,den einai katholou epangelmatiko. Eimai pollu apagoitevmeni mai aftin thn aiteria.

Bought a Shark 3-in-1 Steam Mop/Vac that left dirt behind and caused streaking. I returned it within 2 days of purchase with photos clearly showing the issue, but the store refused the return because it had been opened. They also refused to offer store credit toward another product. The manager claimed he “saw no issues” with it. Apparently basic expectation that products work as advertised don't matter here. You bought it you are stuck with it. Extremely disappointing customer service, manager and an unethical return policy.

Πολύ κακή εξυπηρέτηση μετά την πώληση. Χάλασε το πλυντήριο ένα χρόνο μετά που το πήρα και τους πήρα τηλέφωνο για την εγγύηση. Μου είπαν θα με πάρουν από την αντιπροσωπεία. μία βδομάδα τους παίρνω καθε 1-2 μέρες και ακόμα περιμένω να με πάρουν τηλέφωνο και ακόμα να με πάρουν για ραντεβού για να το δουν. Δεν θα ξανα αγόραζα από εδω

I bought a washing machine with dryer they did not inform me that they will bring it first and another day to installed we stay without washing our clothes it is Saturday. Never again unfortunately bad service.

Hello everyone. I was making a order on Kotsovolos.cy Nicosia shop . I was canceling the order . I get refunded the money , but because order was paid with installments on credit card my credit is locked because Kotsovolos.cy doesn't understand they have to contact jcc in order to unlock my credit. I visit the shop 4 times , I talk on chat on the website . They are useless. Now is March. I was canceled my order end of November

Stay away. This is probably the worst company I have ever had to deal with. Unprofessional, unreliable, poor customer service, lack of communication, and ultimately deceitful. Ordered a dishwasher 2 months ago. Bought the extended warranty for peace of mind. The appliance was delivered broken. Took them 2 months and multiple phone calls/emails/messages to engage in a meaningful way. We are now nearly 3 months down the line and I still do not have a functioning dishwasher. I explained that I am a cancer patient and their sloppiness is starting to affect my health. They could not care less. Stay away at all costs.

Απαίσια εξυπηρέτηση απαίσια συμπεριφορά! Παράγγειλα εχτές 23/12 διαδικτυακά ένα αρκετά ακριβό ipad μαζί με θήκη και ένα adaptor (δώρο για τα Χριστούγεννα) και ενώ μου είχαν στείλει ότι δεν θα χρεωθώ με χρεώσαν και μου στείλανε μόνο την θήκη και το adaptor ! Ακόμη δεν μου επιστρέψαν τα χρήματα μου. Και ρωτάω αν εγώ δεν είχα άλλα χρήματα τι θα έκανα;; Όταν πήγα στο κατάστημα Λεμεσού να πάρω πίσω την θήκη και το adaptor μιας και μου ήταν αχρείαστα το προσωπικό εξαφανισμένο. Όταν έτρεχα ένα υπάλληλο από πίσω αφού κουράστηκα να περιμένω να με εξυπηρετήσουν, μου απάντησε με άσχημο τρόπο να περιμένω. Στην συνέχεια πήγα βρήκα ένα άλλο υπάλληλο και μου είπε να πάω σε κάποιον άλλο ο οποίος είχε μόλις φύγει μου είπε. Όταν τον ρώτησα πότε θα επιστρέψει μου απάντησε «που να ξέρω; Μόλις έφυγε» Φυσικά και έφυγα πολύ απογοητευμένη και θυμωμένη. Ποτέ ποτέ ποτέ ξανά από κοντά τους!

I bought o portable speaker from Bose but they did not have the charger in Pafos. I paid to be deliverred by courrier in Larnaca where i live. After 2 months, they are not even answering the phone at customer service.

We recently purchased a dishwasher from Kotsovolos Cyprus and are extremely dissatisfied with the customer service we received. The appliance needs to be mounted, yet Kotsovolos refuses to send someone to install it. After multiple calls to the call center, we were repeatedly told that installation is “not their responsibility.”

It’s unbelievable that a company selling white goods cannot provide — or at least arrange — basic installation support. We expected a much more professional and helpful approach, especially for such a standard service. Very disappointing experience, and we will think twice before purchasing from Kotsovolos again.

I bought a cooker paid for technical team to come and install it for me, they never showed up, I had to pay someone else to come and do the job for me.
Then I bought a Tv which was not working properly, called them , they promise they will send someone, again I paid someone to come to resolve the issue.
Their technician called me after a week .
Stay away please, bad customer service and technical team .

If it was possible to rate them zero, I certainly would. I am extremely disappointed and will not be purchasing from Kotsovolos again. I strongly advise others to think twice if you value peace of mind and reliable customer service.

Our product is only 11 months old and has completely stopped working, yet Kotsovolos continues to provide excuses instead of proper and timely support. Every time we call, we are promised that a technician will contact us to schedule a repair — but no one ever calls back.

Meanwhile, all the food / meat in our freezer has defrosted and had to be thrown away. Very disappointing experience and highly unprofessional service from their Limassol, Cyprus store.

Date of experience: October 2025

Bad service never again. If you have issues with device or appliances under warranty forget it. Waiting 3 weeks no one called me, AUG AC broke and it is not the first time. Kotsovols never again.

Η χειρότερη εμπειρία που είχα εδώ και καιρό, από τον διευθυντή του καταστήματος στη Λεμεσό.
Δύο διαφορετικοί υπάλληλοι μας είπαν δύο τελείως διαφορετικά πράγματα.
Δεν έχουν ιδέα για τις διαδικασίες ή το κόστος τους – και μπορούν απλώς να τη γλιτώνουν έτσι.
Κανένας λόγος να ψωνίσει κανείς από εκεί, ούτε που προσπαθούν να βοηθήσουν. They get paid anyway.

I would like to share my thoughts about Kotsovolos in Agios Athanasios. While the exterior of the building is attractive and unique, my experience inside was disappointing. I requested Solid State Drives (SSDs) but ended up with hard disk drives. When I returned them, they refused to acknowledge the mistake because one was opened.

The staff seemed poorly trained and lacked basic knowledge about the products they sell and their stock levels. My team purchased a 1TB SSD for around €180, while I found a Lexar version on Amazon.de for just under €80. In my opinion, Kotsovolos sold an off-brand product at an inflated price. It feels like they care very little about customer service.

As a result of this experience, I will no longer shop there myself, nor will I allow my company to make purchases from them. This situation reflects their own shortcomings.

I'd give this place 0 stars if I could.

Bought a PS5 pro for 800 euros in total, when I unboxed it, I immediately noticed that it had cosmetic defects from the factory, so I packed it back up and took it back to the store to get a replacement THE NEXT DAY.

All the accessories were still sealed and clearly unused, I had the receipt with me, proving that it was a purchase made less than 24 hours ago, yet the staff outright refused to replace it or even inspect it themselves, blamed me for the damages and the manager was shooing me away with his hand gestures every time I tried to bring up the 14 day return policy.

This is my first and last time buying anything from them, and I will make sure to let each and every single one of my mates know to stay far away.

Waste of space.

Kotsovolos The worst shop in the Cyprus, Limassol. With liars employees and managers. They destroy my new bicycle When I went to get it repaired after buying it. I bring it there almost new bicycle and I take it from there with full scratch. They didn’t take responsibility about this. On top of all this, they charged me 25 euros even though the bike I bought 10 days ago broke down, and it had a 2-year warranty. It’s really very terrible shop in the Cyprus