Kloeber - Made To Measure Windows and Doors Bewertungen 

We have recently had our kitten done and wanted a new back door to compliment it. I came across Kloeber as they were the only company we could find that would manufacture a bi-fold that would fit our opening. As it was, a survey showed it wasn't suitable so we have a single door and it is beautiful. Troy was brilliantly helpful throughout and the surveyor was great, too. It was well worth the small expense to get the survey done. I will definitely use Kloeber again. Thank you.

DO NOT BUY FROM KLOEBER UK
I should have heeded the warnings and bad reviews on Trustpilot about Kloeber UK not being an ethical company to deal with. I have paid thousands of pounds for a new front door and waited months for it to be installed at nearly £1000 just for installation.
The installation team attended our property to install the door and noticed that there were defects in the wooden beading on the door. The installers who work for Kloeber said that this was a defect in the wood and suggested we don't complete the installation of the ironmongery on the door as the door would need to be replaced.
It is now 3 days later and I have had an email from Kloeber UK stating that because the door wasn't installed immediately they are not liable for any defects. Their installers witnessed that the door was stored correctly with no pressure on any parts of the wood on the front door and it was completely covered.
We now have a defective front door that we paid £4500 for and Kloeber don't have the decency to do the right thing.
Read all of the reviews and be forewarned about this company. They hide behind the pages and pages of T's&C's to get out of any liability.
The lock on the inside of the door has been screwed in skew. The door lock has jammed twice in 6 days.
Most importantly however the door has been installed too low therefore not allowing a small mat in front of the door. I have never had a door which is so low that it doesn't allow for a coir mat in the entrance.
I can't believe I have been charged nearly a £1000 for 2 hours work from your installers and have these issues to deal with now.

Having an excellent single point of contact (Troy) who took responsibility for all aspects from the first showroom visit through measurements and quotes to fitting and minor post fit rectifications. Great work.

Tony and Sam came to fit our bifold door today. Arrived when they said they would, were very pleasant and polite. No issues, fitters explained the fitting process and left everything clean and tidy. Very happy customers.

This review is directed at the installation team - Tony, Matt and Sam. We have had a bumpy ride with Kloeber in terms of their ordering, communication and follow-up / organisation but the installation team have been absolutely superb and rescued a difficult situation with their service, craftsmanship and hard work.

Logan and Callam came yesterday to adjust our new doors and windows. They were excellent and did a great job. We are very happy with our new windows and external doors which are from Koeber. They replaced all the windows and external door in our house. They look fantastic and we have received a lot of positive comments from neighbours and passers by.

We purchased some large French door and windows for our extension project, we had lots of technical help from the team, mainly Chris Jones. Tricky measurements but we got it all right, very happy with final results.

Kloeber installed a Funky front door for me about 12 years ago. I now have a number of small chips to paint on door frame & lock area. I contacted Kloeber on Saturday to see if they could provide a small pot of the same paint to repair these. I got a call from Nick yesterday saying he could help & I received the paint today. Great service. Thanks Nick

Christian and Graeme did a great job in installing bi-fold glass. Very professional, neat and tidy. Also thanks to Arthur at Kloeber for organising everything.

Windows & Kustom Plus sliding doors installed in 2021. They look great & have performed really well. And Troy at Kloeber is still happy to help with queries on patio installation. Thank you!

Massive recommendation from me!
My wife and I bought doors and windows with the help of Lee Bowers. He was very patient as we have no building knowledge and Lee took time to understand what we needed and discuss the various options. He was then very good at communicating with us through to delivery and installation.
Several months later we had a problem with a Building Control Officer asking questions I couldn't answer. Lee stepped in and solved our problem (it was a mistake by the BC Officer) but Lee must have spent hours researching and discussing with colleagues. Thanks to Lee Bowers, this is the best customer service experience I have ever had. And it goes without saying I am delighted with the Kloeber windows & doors.

Putting many windows into a complete refurb of a large detached house. Lots of help given with design and making choices. Lots of work to do to agree spec, prepare fitting apertures and discuss/ scaffolding or towers.
Very pleased with quality of the product and the team worked very hard after some issues on the type of scaffolding required.
Great job from Logan, Callum, Shay, Rich, Mark ably supported by Darren in installations

Richard and Shay from Kloeber came to fit our new door today. Very pleased with how they talked us through what they were going to do and how long it was going to take. They consulted us on several things throughout the fit and left everything clean and tidy. Left us some tools to adjust if needed and touch-up paint. Would recommend them as fitters and also pleased with the door.

Thank you Alex and Dom from Kloeber.

Very happy to recommend both of you and Kloeber.

Thank you.

SADLY NO RESPONCE FROM KLOEBER......WE WERE IN EMAIL AND PHONE CONTACT AT THE TIME THE DOORS WERE FITTED BUT NO SATISFACTORY ANSWERS - SHAME

We paid £690 for a survey which was incorrect and resulted in Kloeber's fitter unfairly criticising our builder.
The error has caused the site line to be in the wrong position, extra blockwork and cost was needed.

Kloeber's fitter's attitude was extremely unpleasant.

The wrong coverstrips were sent which caused a delay in completing the job plus another visit for us.

All paperwork was to cover Kloeber and not fair to the customer.....customers are expected to sign documents online without the opportunity to read in detail and no copies sent.

The total cost of the errors by Kloeber without any goodwill or allowance for the bad experience was £1,047. We were insulted when Kloeber offered us £200 which we did not accept expecting an increased offer - but nothing.

The doors were extremely expensive £35k+ and we wrongly expected good a customer service, friendly fitters and a happy experience. Sadly not true

Richard Coowar was exceptionally helpful and supplied a pot or two of touch-up paint for my Kroeber bi-fold doors. He was very knowledgable and his assistance was much appreciated.

I’ve been a big fan of Kloeber for many years. Had two of their external doors fitted a few years ago. The front door recently had an issue with the letterbox.. Called Kloeber and the issue was quickly rectified.. Both Daniel and Arthur are a great credit to this local company.. they provide both excellent sales and aftercare services…always willing to go that extra mile to assist their customers.

Shay and Richard have just fitted our new front door. Lovely guys, polite, helpful and super efficient! Did a fantastic job, excellent service and we love our new door too!

Had an issue with loose door handle, Arthur was super helpful resulting in fixing the problem.

I had a set of Kloeber aluminium bifold doors fitted in 2017 and they are still opening and closing as smoothly as when they were first fitted.
The after sales service is also excellent and responsive.